The Majestic Hotel Kuala Lumpur, Autograph Collection

Hotels
•
Autograph Collection
8.8 (4312 reviews)
No.5, Jalan Sultan Hishamuddin, City Centre , Kuala Lumpur , MY
+60 3-2785 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Spacious room
Variety of amenities
Cons:
Issues with cleanliness
Expensive food and laundry
Communication challenges with staff

Categories

Cleanliness
8.13
Several reviews cited issues with cleanliness, including dusty rooms and unclean showers.
Service
9.6
Most reviews highlighted friendly and helpful staff, though there were minor communication issues.
Location
9.64
Reviews consistently praised the hotel's great location, especially near key attractions.
Room Quality
8.59
Rooms were noted as spacious and comfortable, with some issues related to cleanliness.
Amenities
8.62
Amenities such as the gym and tea room received positive feedback, but expensive laundry services were a downside.
Value for Money
8.08
Some reviewers felt the hotel was overpriced for the services provided, especially regarding food.
Food and Beverage
8.63
Breakfast variety and food quality were generally well received, though some found prices high.
Overall Experience
9.1
While there were some complaints, the overall sentiment leaned towards a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:14

Property Description

Luxurious Accommodations
Experience modern colonial-style décor and Neo-Classical details in our spacious guestrooms featuring top amenities for a comfortable stay.

Dining and Entertainment
Savor delicious meals at our in-house restaurant, enjoy drinks at the bar, and indulge in in-room dining with our room service.

Relaxation and Wellness
Unwind by our outdoor swimming pool, stay connected with free WiFi, and pamper yourself with a massage at our spa. Book your stay at The Majestic Hotel Kuala Lumpur, Autograph Collection.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 4312 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
A
Azriq Haqqim • couple • my
10
2026-10-31 • via Nuitee
G
genevieve • couple • au
10
2026-10-30 • via Nuitee
M
Muhammad • family_with_children • au
8
2026-10-30 • via Nuitee
F
Faraz Ahmed • extended_group • gb
8
Pros:

Had a great stay there with my family. I had booked two rooms. A Junior Suite and a Deluxe room and eveyrthing was up to the mark.

Cons:

I preferred for both of my family rooms to be together bt that cold not be arranged for me.
The glass walls of the toilet look great but offer little privacy.

2026-10-28 • via Nuitee
A
Atheesan • couple • ca
9
2026-10-28 • via Nuitee
永富 • extended_group • tw
10
Pros:

房間舒適，早餐和晚餐都很棒，選擇很多，吃得超飽！

2026-10-27 • via Nuitee
Z
Zulaikha • couple • my
8
2026-10-24 • via Nuitee
F
Faridah • family_with_children • my
9
Pros:

.

Cons:

.

2026-10-24 • via Nuitee
K
Kym • couple • au
9
Would recommend this place to friends
Pros:

Very classy, staff were most helpful
Shuttle bus to shopping centre was great

2026-10-22 • via Nuitee
R
reen • couple • my
10
Pros:

i really love thisss hotel

2026-10-22 • via Nuitee
N
Nor Ain • solo_traveller • my
10
A perfect place for a midweek staycation and some quality “me time”!
Pros:

I had a wonderful stay at The Majestic Hotel Kuala Lumpur and was very satisfied with the overall service and hospitality.

I really appreciated that the hotel accommodated my request for an early check-in, which made my arrival so much more convenient. The staff were attentive and thoughtful throughout my stay.

I also loved the evening room service, where the staff went from room to room between 6 PM and 10 PM to check whether guests needed extra towels or replenishment of other amenities. It was a thoughtful touch that made the stay even more comfortable.

Overall, I had a pleasant and relaxing experience. Thank you to the team for the excellent hospitality and for making my stay a memorable one. I would definitely consider staying here again

2026-10-22 • via Nuitee
A
Angeline • couple • my
8
Pros:

I loved the room upgrade and breakfast.

Cons:

The door issue with the key cards. My room was a long way to the front desk which I had to make several trips a day to get into my room.

2026-10-21 • via Nuitee
A
Azlan Hateem • family_with_children • my
9
Top notch service that did not disappoint
Pros:

- We got an upgrade to a Jr. Suite!
- 5-star service from almost all the floor staff!
- Excellent room design, wonderful shower, and good quality material all around

Cons:

- Entrance to the hotel too easy to miss (if you're driving)
- Our king-sized bed had a mild sagging in the middle
- The swimming pool was extremely underwhelming and level 4 outdoor felt almost abandoned.

2026-10-19 • via Nuitee
R
Rafi • couple • gb
8
Pros:

The staff at the hotel were amazing and very professional and friendly

Cons:

The rooms need a bit of a refresh. Need to be brought into the modern era

2026-10-18 • via Nuitee
H
Hadi • couple • my
9
2026-10-17 • via Nuitee
J
Jennifer • couple • au
10
The Majestic Hotel is the perfect name for it.
Pros:

This hotel is like stepping back into a past era, from the front door to your room. The staff are attentive and there for all your needs.

Cons:

Nothing

2026-10-16 • via Nuitee
A
Anne • couple • nz
9
Felt very special staying there
Pros:

Beautifully appointed, right down to smallest detail

Cons:

Nothing, lived it all

2026-10-15 • via Nuitee
F
Fadli • family_with_children • my
10
Awesome.
Pros:

Spacious and clean. Very convenient for those joining SCKLM.

Cons:

Nothing. All is good.

2026-10-15 • via Nuitee
N
Nabilah • couple • my
9
2026-10-15 • via Nuitee
S
Steven • family_with_children • au
10
2026-10-14 • via Nuitee