The Majestic Hotel Kuala Lumpur, Autograph Collection

Hotels
•
Autograph Collection
8.8 (3879 reviews)
No.5, Jalan Sultan Hishamuddin, City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Spacious room
Variety of amenities
Cons:
Issues with cleanliness
Expensive food and laundry
Communication challenges with staff

Categories

Cleanliness
8.13
Several reviews cited issues with cleanliness, including dusty rooms and unclean showers.
Service
9.6
Most reviews highlighted friendly and helpful staff, though there were minor communication issues.
Location
9.64
Reviews consistently praised the hotel's great location, especially near key attractions.
Room Quality
8.59
Rooms were noted as spacious and comfortable, with some issues related to cleanliness.
Amenities
8.62
Amenities such as the gym and tea room received positive feedback, but expensive laundry services were a downside.
Value for Money
8.08
Some reviewers felt the hotel was overpriced for the services provided, especially regarding food.
Food and Beverage
8.63
Breakfast variety and food quality were generally well received, though some found prices high.
Overall Experience
9.1
While there were some complaints, the overall sentiment leaned towards a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:14

Property Description

Luxurious Accommodations
Experience modern colonial-style décor and Neo-Classical details in our spacious guestrooms featuring top amenities for a comfortable stay.

Dining and Entertainment
Savor delicious meals at our in-house restaurant, enjoy drinks at the bar, and indulge in in-room dining with our room service.

Relaxation and Wellness
Unwind by our outdoor swimming pool, stay connected with free WiFi, and pamper yourself with a massage at our spa. Book your stay at The Majestic Hotel Kuala Lumpur, Autograph Collection.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.8
Based on 3879 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
K
Kacper • family_with_children • at
8
2026-05-09 • via Nuitee
T
Thomas • solo_traveller • gb
10
The Majestic just keeps getting it right - thanks to all the team
Pros:

Biased view after visiting here for 10+ years ... I'd not go anywhere else in KL because the team at The Majestic just get it right. Nothing is too much trouble but equally, if I want to carry my own bag, that's fine too! From the first welcome from Kumar in the foyer, it's a bit of a home-from-home when in KL. Rooms are spacious, spotless, and with some great views and lots of light. I know that others might have other location priorities, but for me, it's perfect - I can jog in the Botanical Gardens very close by, and walk to KL Sentral or Chinatown if the mood takes me! I normally try to avoid the big chain hotels (this is Marriott) but continue to make a very happy exception here.

Cons:

I know that it's called "The Smokehouse", and I respect others' pleasure at enjoying a cigar, but it's 2026 and passive smoking is avoided by most people. Could there be an area where we could enjoy the surroundings, the drinks and the great staff but without the smoke?

2026-05-09 • via Nuitee
E
Evan • solo_traveller • au
10
Little gem in KL.
Pros:

This hotel is very special. Extremely, well trained staff are very accommodating. Location good to get around KL and a yummy breakfast is also on offer.

Cons:

Very hard to fault this hotel

2026-05-08 • via Nuitee
1
16tk • solo_traveller • jp
9
2026-05-05 • via Nuitee
C
Colin • couple • au
10
2026-05-05 • via Nuitee
C
Candace • extended_group • ch
9
2026-05-03 • via Nuitee
N
NOR AZLIANA • solo_traveller • my
9
2026-05-03 • via Nuitee
E
Ellen • couple • gb
10
Fantastic two day stay
Pros:

Everything staff amazing

Cons:

Nothing

2026-05-02 • via Nuitee
A
Anthony • couple • gb
9
2026-05-01 • via Nuitee
S
Stephen • couple • au
10
Our ist visit to the city as a gatew as y to Malaysia -we will be back to stay
Pros:

Overall
The style
The staff
The rooms
The dining
A pleasure to stay

Cons:

No complaints

2026-05-01 • via Nuitee
G
Gravil • couple • gb
10
2026-04-28 • via Nuitee
K
Kathryn • couple • au
9
Beautiful hotel .
Pros:

Beautiful hotel .
Lovely high tea

2026-04-28 • via Nuitee
E
Emma • solo_traveller • sg
7
2026-04-28 • via Nuitee
憲二 • solo_traveller • jp
6
まあ良かった
Pros:

KLセントラル行きシャトルあり

Cons:

シャワー、ケトルなど、使い方がすぐわからない。

2026-04-27 • via Nuitee
N
Nurfarahin Sabrina Binti • couple • my
10
Pros:

Beautiful interior design, kind and attentive staff, prime location in KL, extremely good value for money.

Cons:

Everything was great!

2026-04-26 • via Nuitee
N
Nicki • solo_traveller • au
9
Pros:

Lovely old world hotel with all the modern luxuries.

The buffet breakfast is outstanding and one of the biggest selections for all nationalities. The breakfast restaurant is really big, but has been fashioned around two large buffet areas plus a drinks station making it feel cosy. They have also managed the age old problem of open restaurants and that's acoustics. No, loud talking, in your face noise. A pleasant, delightful experience.

Our room was a twin, with two oversized 'twins' full free standing bath, two sinks a shower and toilet, two large lounging chairs and coffee table and a view of more stunning heritage buildings.

The staff were all so friendly, helpful and caring and it's a no hesitation for a further stay.

The museum is a very short walk from the hotel which is a hop on hop off bus stop.

Cons:

To be extremely picky, the roof top garden needed some TLC

2026-04-26 • via Nuitee
C
Chan • family_with_children • my
8
Really a great stay. Except in room dinning menu need more choices
Pros:

Breakfast was good, and plenty of choices.

Cons:

Restaurant staffs can improve their services and more helpful with less calculative attitute.

2026-04-25 • via Nuitee
S
Shao • solo_traveller • au
9
Majestic Hotel review
Pros:

I like the Majestic Hotel KL for its elegant colonial charm, luxurious rooms, and exceptional service. The atmosphere feels refined yet comfortable, with beautiful interiors and a relaxing ambiance. Its central location, delicious dining options, and attention to detail make every stay memorable and enjoyable, whether for leisure or business travel.

Cons:

Some of the workers were not very friendly or welcoming. It felt like they were not putting in as much effort to assist guests, which slightly affected the overall experience despite the hotel’s otherwise beautiful setting.

2026-04-25 • via Nuitee
A
Ardini Syadira • couple • my
10
Pros:

the breakfast is so good and the location is very strategic! near to central market

2026-04-24 • via Nuitee
L
Looe • couple • my
10
2026-04-23 • via Nuitee