The Majestic Hotel Kuala Lumpur, Autograph Collection

Hotels
•
Autograph Collection
8.8 (4129 reviews)
No.5, Jalan Sultan Hishamuddin, City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Spacious room
Variety of amenities
Cons:
Issues with cleanliness
Expensive food and laundry
Communication challenges with staff

Categories

Cleanliness
8.13
Several reviews cited issues with cleanliness, including dusty rooms and unclean showers.
Service
9.6
Most reviews highlighted friendly and helpful staff, though there were minor communication issues.
Location
9.64
Reviews consistently praised the hotel's great location, especially near key attractions.
Room Quality
8.59
Rooms were noted as spacious and comfortable, with some issues related to cleanliness.
Amenities
8.62
Amenities such as the gym and tea room received positive feedback, but expensive laundry services were a downside.
Value for Money
8.08
Some reviewers felt the hotel was overpriced for the services provided, especially regarding food.
Food and Beverage
8.63
Breakfast variety and food quality were generally well received, though some found prices high.
Overall Experience
9.1
While there were some complaints, the overall sentiment leaned towards a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:14

Property Description

Luxurious Accommodations
Experience modern colonial-style décor and Neo-Classical details in our spacious guestrooms featuring top amenities for a comfortable stay.

Dining and Entertainment
Savor delicious meals at our in-house restaurant, enjoy drinks at the bar, and indulge in in-room dining with our room service.

Relaxation and Wellness
Unwind by our outdoor swimming pool, stay connected with free WiFi, and pamper yourself with a massage at our spa. Book your stay at The Majestic Hotel Kuala Lumpur, Autograph Collection.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.8
Based on 4129 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
B
Burgess • solo_traveller • gb
10
Pros:

The whole ambiance of the hotel was lovely, large and comfortable rooms friendly staff good food at the buffet in the evening and litx of choice at breakfast. Would highly recommend

Cons:

No hot water in the shower at 8am

2026-07-11 • via Nuitee
N
Noor Azman • couple • my
8
Pros:

Suasana yang tenang dan cantik ...

2026-07-11 • via Nuitee
N
Nurul • couple • my
8
Pros:

Very clean and comfortable

Cons:

There was a delay during check-in for about one hour plus.

2026-07-11 • via Nuitee
A
AZNIDI • family_with_children • ae
9
No further comment
Pros:

Private tour of the old wings.

Cons:

Had to wait more than 30 minutes passed the check in time to enter room. Room not ready. Billed wrongly for liquor not taken, but eventually corrected.

2026-07-11 • via Nuitee
R
Rabii • family_with_children • ca
9
2026-07-11 • via Nuitee
F
Fahad • solo_traveller • iq
10
Pros:

للامانه وبدون مجاملة الموظفين كلش اخلاقهم عاليه ومتعاونين و المكان نظيف والعرف واسعه وحلوة و اكيد اذا ارجع ماليزيا راح احجز بيه

2026-07-11 • via Nuitee
N
NIK NURUL AINA • couple • my
10
An excellent stay with outstanding service and a memorable experience
Pros:

The hotel is beautiful with elegant colonial-style architecture. The room was spacious, clean, and comfortable. The staff were friendly and professional. Special thanks to Thet Naing Oo for the excellent housekeeping service. The room was cleaned quickly, thoroughly, and with great care. Outstanding service!
The breakfast had a great variety of delicious food.

2026-07-11 • via Nuitee
L
Lesley • couple • au
10
It was romantic interlude in our journey.
Pros:

Beautifully restored, historic hotel.

Cons:

Nothing

2026-07-10 • via Nuitee
H
Hao • couple • cn
10
2026-07-10 • via Nuitee
N
nicolas • couple • fr
10
2026-07-10 • via Nuitee
N
Noorashafika • extended_group • my
10
2026-07-10 • via Nuitee
T
Tan • couple • my
1
Pros:

Nothing much aside from the location which is near to where i wanted to go.

Cons:

1. TV without internet and unable to access netflix.
2. Aircond unable to set to the desired temperature.
3. concierge left my luggage unattended and without labelling. Anyone is able to access the baggage.

2026-07-09 • via Nuitee
A
Asmahani • couple • my
10
2026-07-09 • via Nuitee
G
Gary • solo_traveller • sg
8
2026-07-09 • via Nuitee
I
Imran • couple • in
9
Its was ok but there sre better options in kl
Pros:

Neat and clean

Cons:

Every day same breakfast

2026-07-09 • via Nuitee
G
Goh • couple • my
8
2026-07-08 • via Nuitee
F
Fedali • couple • fr
9
Pros:

Très bien situé, équipé de tout matériel

2026-07-08 • via Nuitee
A
Azam • couple • my
9
2026-07-08 • via Nuitee
F
Ftnshhlsh • solo_traveller • my
10
Pros:

Perfect place to stay, everything is fine from Room to Breakfast & Facilities. Definitely will come back.

Cons:

Nothing ✅

2026-07-08 • via Nuitee
I
INDRA • family_with_children • au
8
Pros:

N/A

Cons:

No herbal teas, fresh milk, biscuits in room

2026-07-08 • via Nuitee