Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station

Hotels
•
Fairfield Inn
8.6 (4703 reviews)
325 West 33rd Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Room cleanliness concerns

Categories

Cleanliness
8.35
Mixed sentiments mentioned; cleaning issues noted in reviews.
Service
9.35
Consistently praised staff and helpful service across multiple reviews.
Location
9.35
Excellent location highlighted in several reviews; convenient access to transportation.
Room Quality
7.85
Concerns about cleanliness and room comfort with some complaints about size.
Amenities
7.85
Mixed feedback on amenities; some shortcomings noted in toiletries and overall offerings.
Value for Money
8.85
Generally considered good value, but some mentions of inadequacies compared to expectations.
Food and Beverage
8.35
Breakfast praised for variety and quality, but some complaints about chaos and limited options.
Overall Experience
8.85
Overall positive feedback but reflects some mentioned issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:15

Property Description

Luxurious Stay in the Heart of Manhattan

Prime Location: Situated next to Madison Square Garden and Penn Station, the Fairfield Inn & Suites offers convenience at its best.

Modern Amenities: Enjoy complimentary Wi-Fi, a rooftop bar with stunning skyline views, and in-room essentials like a 37-inch flat-screen TV and a coffee maker.

Convenience at Your Fingertips: Stay active at the fitness center, benefit from concierge services, and relax in the lobby with free newspapers. Plus, with Times Square just a short stroll away, the best of Manhattan is within reach.

Book now for an unforgettable stay in Midtown Manhattan!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Property Video

Guest Reviews

8.6
Based on 4703 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
J
Julia • family_with_children • pl
10
Pros:

Bardzo dobra lokalizacja, dobre śniadania.

2026-02-14 • via Nuitee
D
Doreen • couple • us
6
2026-02-14 • via Nuitee
T
Tamires • couple • br
9
Excelente localização e custo benefício
Pros:

Limpo e bem localizado

Cons:

Café da manhã muito ruim

2026-02-12 • via Nuitee
G
Georges • family_with_children • lb
8
Emplacement Parfair
Pros:

Emplacement
Juste ce qu il faut pour une nuit de transition

Cons:

Petit déjeuner trop moyen

2026-02-10 • via Nuitee
C
Carol • solo_traveller • us
10
Great location
Pros:

Amazing location. Comfy room.

Cons:

The HVAC unit in my room. I could feel the heat come on, but it felt like there was a vent close to the floor that allowed the cold grom outside to pour in. I couldn't sit at the desk without my feet freezing.

2026-02-10 • via Nuitee
E
Esquivel • couple • us
7
Overall it was good! The hotel was located in a good place!
Pros:

The location

Cons:

Breakfast was very disappointing. There were no scrambled eggs or pancakes available. The waffles tasted awful, and the eggs with vegetables were also not good at all. Improving both the quality and variety of the breakfast would significantly enhance the guest experience.

2026-02-09 • via Nuitee
C
Climber761257 • Couples
2
Far below Marriott standards
Pros:

I stayed 4 nights at the Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station, paying around $400 per night.
The location is great, but the service was unacceptable.

No housekeeping for the first 3 days, despite repeated requests.
On day 3, the only response was being handed a roll of toilet paper at the front desk.
Promised a manager follow-up — never happened.
Breakfast included but totally overcrowded: long lines, no seating, plastic cutlery. We had to eat standing in the lobby.

This experience does not reflect Marriott standards. I would not recommend this hotel at this price.

2026-02-08 • via Tripadvisor
K
KEVIN • couple • fr
1
Far below Marriott standards
Cons:

I stayed 4 nights at the Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station, paying around $400 per night.
The location is great, but the service was unacceptable.

No housekeeping for the first 3 days, despite repeated requests.
On day 3, the only response was being handed a roll of toilet paper at the front desk.
Promised a manager follow-up — never happened.
Breakfast included but totally overcrowded: long lines, no seating, plastic cutlery. We had to eat standing in the lobby.

This experience does not reflect Marriott standards. I would not recommend this hotel at this price.

2026-02-08 • via Nuitee
H
HeyChrisBaker • Business • New York City, New York
2
General Manager needs to learn the art of customer relations
Pros:

Bill Gibson, General Manager at the Fairfield by Marriott New York Midtown Manhattan/Penn Station, is rude, unprofessional, and has the worst customer service I've experienced.

2026-02-06 • via Tripadvisor
R
rebeccacK7396CL • Friends getaway
10
Great people!!!!!!
Pros:

This hotel rocks! So many nice people. Helped in any way they could. Looking forward to my return trip. 😘 clean, service oriented, want to help you experience New York!

2026-02-02 • via Tripadvisor
O
Oakes • couple • us
9
Very nice, great location and will definitely stay again!!
Pros:

We loved the fact that it was directly across from Penn Station since that is how we got to the city! The breakfast was very good for free. The gym was nice as well. Just wish we could have been able to go to the rooftop bar but due to weather it was closed! The staff were all very nice and helpful!

Cons:

Even though our room was nice, it was pretty small for a king room and it would have been nice to be able to look out and see more than a wall in every direction. Definitely make sure to get a room with a view next time. Also almost got stuck on an elevator so the building could use a bit of updating! And it would be nice to have a refrigerator and microwave in the room automatically. We had to ask for a refrigerator to be brought up.

2026-01-30 • via Nuitee
C
Christine • couple • us
8
2026-01-30 • via Nuitee
M
Mun Hua • solo_traveller • sg
8
Hotel provided warm apple cider to guests in the cold snow storm, sweet!
Pros:

Location is accessible to everywhere connected by metro and walking distance

Cons:

There's no free drinking water provided in the room

2026-01-28 • via Nuitee
J
James • couple • us
9
Very convenient to Moynihan Train Hall and Penn Station with free breakfast for a good price.
Pros:

Location and check in were great. Breakfast was very good, considering it was complimentary, not a usual extra for hotels in NYC. Location across the street from Moynihan Train Hall and access to LIRR and Amtrak was a definite plus.

2026-01-28 • via Nuitee
S
Stefan • family_with_children • de
8
2026-01-27 • via Nuitee
F
Frank • solo_traveller • us
10
2026-01-27 • via Nuitee
R
Reinhold • solo_traveller • de
7
2026-01-27 • via Nuitee
S
Said • family_with_children • ma
9
nice
Pros:

nice

2026-01-26 • via Nuitee
M
Michael • couple • au
8
Pros:

Location

Cons:

TV didn't work, couldn't watch any channels...got offered a new room after about 4 nights, wasn't worth it. Could only watch Netflix.

2026-01-26 • via Nuitee
E
Erik • family_with_children • us
9
Pros:

Location

2026-01-25 • via Nuitee