Zenitude Hôtel - Résidences Narbonne Centre

Hotels
Zenitude
8.2 (111 reviews)
18 Boulevard General De Gaulle, Narbonne, Aude, 11000 , Narbonne , FR

Children allowed
Pets allowed

Facilities

No single-use plastic straws
Guest education on local ecosystems and culture
Free WiFi
Terrace
Luggage storage
Elevator
Breakfast available (surcharge)
Multilingual staff
Free newspapers in lobby
Smoke-free property
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location
Friendly staff
Cons:
Poor cleanliness
Water quality issue

Categories

Cleanliness
6.66
No room cleaning for four days, leading to dissatisfaction.
Service
8.63
Staff were friendly and helpful, providing good service.
Location
9.17
Great location with shops, bars, and bakeries nearby; very central to attractions.
Room Quality
8.12
Rooms were large and comfortable with good amenities.
Amenities
8.65
Well equipped kitchenette and good soundproofing.
Value for Money
8.11
Decent value considering location and room quality.
Food and Beverage
7.66
No specific mention, but some concern with water quality.
Overall Experience
8.63
Overall a good experience with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:27

Property Description

Terrace with Views and Amenities
Enjoy the stunning views from the terrace and take advantage of complimentary wireless internet access and tour/ticket assistance. A vending machine and bike parking add to the convenience.

Dining Options and Breakfast Service
Indulge in snacks from the snack bar/deli at Zenitude Hôtel - Résidences Narbonne Centre. Guests can also avail continental breakfasts for a fee, served on weekdays from 4:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Convenient Amenities and Services
Benefit from complimentary newspapers, multilingual staff, and luggage storage. The hotel offers self-parking (charges apply) on-site.

Immerse yourself in the heart of Narbonne at Zenitude Hôtel - Résidences Narbonne Centre. Book now to experience the eco-certified aparthotel's prime location and exceptional amenities.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: XNA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Smoking

    No smoking

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Health & Safety

    Property follows sanitization practices of Sanitary Protocol (UNPLV - France)

See all policies

Location

Guest Reviews

8.2
Based on 111 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
S
Sherrlyn
10
Pros:

close to train station? carefour, restaurants, cathedral, canal, les Halles. totally pleased with
everthing. staff very accomdating!

2025-10-06 via Nuitee
L
liane friends
8
Pros:

For a 4 star i would suggest maintenance be completed on door to first floor rooms - it has been hacked open fir some reason and never fixed - no excuse.
Not very diligent in keeping breakfast food stocked.
Bed pillows are very big, square and hard.

2025-10-05 via Nuitee
S
Serge
10
Un très bon séjour
Pros:

grande chambre confortable.

2025-09-21 via Nuitee
H
Holly
10
Great stay
Pros:

Rooms were large and comfortable with very good aircon, great location with shops, bars and bakeries nearby
Rooms had a small kitchenette with hob, fridge, kettle etc which was very handy!
Staff were friendly and helpful
Only complaint was I drank the tap water twice and felt really sick, and it left a terrible smell in my water bottle, so would assume it’s not drinkable but it wasn’t signposted
Overall would recommend!

2025-08-27 via Nuitee
P
P A
10
Pros:

Excellent little pristine studio, very central to the historic zone, canal walks/trips and train station. Also the buses to the various beaches leave from right outside the door. So location cannot be bettered.
The staff are lovely, friendly & professional and gave us the quiet room I’d requested for our 4 days - thank you, much appreciated!
The kitchenette was small but well equipped for self catering, very comfy beds, good sound proofing and A/C so it ticked all my “essential” boxes & would definitely return.when in Narbonne.

2025-08-15 via Nuitee
C
Christa
4
No room cleaning for four days.
Pros:

It started with the check-in lady who was quite unpleasant, followed by zero room service for four days. No new toilet paper no fresh towels nothing. We got a little bit of sand on the floor and had no way of getting rid of it.

2025-07-15 via Nuitee
S
Shelley
10
1 night stay
Pros:

We stayed here for 1 night before heading to a wedding. Good location for shopping and restaurants. Staff were friendly and helpful

2025-07-12 via Nuitee
J
Johnson partner
10
Pros:

The receptionist was kind and very informative, he would let us check in early.

2025-05-07 via Nuitee
C
Claire
10
great place to stay, wonderful brekky
Pros:

all fine, great brekky

2025-05-04 via Nuitee
K
Konstantinos
10
Pros:

Friendly reception, easy to check in and out, close to town, nice breakfast

2025-04-21 via Nuitee
N
Newton partner
10
Pros:

Extremely well located in downtown (centreville). Once you park the car on a dedicated garage at a extremely reasonable daily price (compared to the crazy US prices), you don’t touch it again until you are ready to leave the town.
Staff is amazingly friendly.

2025-04-16 via Nuitee
G
GERALDINE partner
2
Pros:

Worse Hotel Ever - they turn OFF HEAT AND HOT WATER-AFTER YOU CHECK IN to save money. You come back to room and its OFF & they wont turn it back on for rest of stay. Blood on sheets. Dirty dishes in cabinet. No soap - who needs soap without hot water? How about that heat or none in 7c? And IF you complain they screw with your key access and you get to sleep outside. I don't know who in the world gives this a good review -search reviews.

Please don't waste their time responding with excuses - really LIES. I hope this REAL REVIEW FOR THIS HMM HOTEL - Saves someone from sleeping in doorway they screw with your room access.

You have been warned

2025-03-15 via Nuitee
U
ursula
8
Location, location, location!
Pros:

Not luxurious, but has everything needed for a good stay. Very well located for visiting the old city -just a 10 minute walk away, and with a free city shuttle from the door every 10 minutes.
Room was quiet and bed comfortable.

2025-01-06 via Nuitee
R
Robert family
8
Pros:

Helpful staff. clean property with kitchenette. Free weekend parking on the street and the location is across the street from the court house and down the road from the police so incredibly safe.

2024-09-11 via Nuitee
V
Verified traveler
10
Great week-long stay in Narbonne
Pros:

Very nice stay, third time at Zenitude Narbonne. Staff friendly and welcoming, spacious clean room, quiet even though facing main road, with convenient small kitchenette and good shower/toilet. We like the location, close to city centre and train station, next to bus stop for day trips, plenty of convenience stores and eating/drinking and ice cream places. Really like our stay at Zenitude Narbonne every summer.

2024-08-16 via Nuitee
L
lucy
10
Pros:

Property is very well. Staff members are friendly and check in is easy and fast.
Located in a weird neighborhood, street parking is available with a fee or free if you circle around.

2024-06-30 via Nuitee
M
Markus
8
Pros:

This is a wonderful budget option right in the center of Narbonne. It is not a luxury hotel but for a budget option, it is very reasonably priced and spotless. Parking was easy and priced at ten Euros extra a night.

2024-06-26 via Nuitee
D
Daniel
8
Pros:

It's a modest, inexpensive hotel in a lovely, historic city near the sea; a city that seems to attracted a lot of prosperous retired people. The hotel is within the historic district, and
thus is just a pleasant walk from the cathedral and the roman bridge.

2024-06-21 via Nuitee
R
Richard friends
8
Pros:

An unassuming hotel about ten minutes walk from the cathedral and the canal. There’s secure parking at the hotel but it’s limited and the streets around don’t offer many safe places to park. The hotel itself is fine, bedrooms are clean and comfortable and only real complaint was very expensive breakfast.

2024-06-05 via Nuitee
R
Rosemary
10
Pros:

Apartment was basic but very nice and clean. Good location and good parking.

2024-05-26 via Nuitee