Grand Tien Shan Hotel

Hotels
8.6 (2744 reviews)
Bogenbay Batyr Street 115/105 , Almaty , kz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cozy amenities
Cons:
Dusty rooms
Outdated decor
Service inconsistencies

Categories

Cleanliness
6.85
Negative feedback regarding dusty rooms and issues with old carpets.
Service
8.85
Most comments praise the staff's responsiveness and helpfulness, though some critique service quality.
Location
9.35
Multiple reviews highlight the hotel's convenient location and proximity to attractions.
Room Quality
7.85
While some rooms are described as cozy, others are noted as outdated and in need of renovation.
Amenities
8.85
Facilities like the spa and breakfast received positive remarks from reviewers.
Value for Money
8.85
Overall a good experience for the price, despite some mentioned issues.
Food and Beverage
9.35
Guests enjoyed the breakfasts and the dining services offered at the hotel.
Overall Experience
8.85
Guests generally have a very positive overall view of their stay, despite some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:59

Property Description

Luxurious Amenities
Stylish restaurants, a spa centre with indoor pool, and free Wi-Fi await you at Grand Tien Shan Hotel. The elegant rooms with modern bathrooms and satellite TV provide a comfortable stay.

Culinary Delights
Indulge in international and Kazakh cuisine at Nauryz restaurant or savor an American-style breakfast. Enjoy a drink at the Cigara Club or lobby bar for a relaxing evening.

Relaxation and Wellness
Unwind at the Bali spa with a fitness centre, saunas, and steam bath. Treat yourself to massages and cosmetic services at Velours de Rose beauty salon.

Book now to experience luxury and comfort at Grand Tien Shan Hotel, just steps away from Almaty’s top attractions.

Important information:

Please note that children younger than 6 years old are not allowed to visit the spa center. Children of 6-12 years old are allowed only if accompanied by their parents according to the following schedule:
- 08.00 a.m. – 17.00 p.m. on weekdays
- 08.00 a.m. - 15.00 p.m. on Saturdays

On Sundays children younger than 12 years old are not allowed to visit the spa center.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2744 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 8.85
H
Halima • solo_traveller • tr
10
2026-05-30 • via Nuitee
J
Jamshid • couple • uz
8
2026-05-29 • via Nuitee
G
Greg • family_with_children • am
10
Pros:

Pool/sauna

2026-05-29 • via Nuitee
A
Anastassiya • solo_traveller • kz
8
a place to rest and recuperate in the center of Almaty
Pros:

massages are excellent. spa personnel is very friendly.

2026-05-28 • via Nuitee
N
Nazym • solo_traveller • kz
9
Pros:

Clean, comfortable, nice staff, quiet!

Cons:

Everything was good!

2026-05-27 • via Nuitee
Игорь • family_with_children • ru
10
Pros:

Все, суперотель!!! Спа супер

2026-05-27 • via Nuitee
Y
Yoshiki • solo_traveller • jp
7
想像通り
2026-05-25 • via Nuitee
M
Matteo • solo_traveller • it
8
amazing
Pros:

Right in the center of the city, with amazing SPA services

Cons:

It is not possible to charge the taxi on the room : if you dint have cash or apps you it is not easy to move

2026-05-25 • via Nuitee
S
Serikzhan • solo_traveller • kz
9
Pros:

Всё

2026-05-25 • via Nuitee
Данияр • couple • kz
1
2026-05-25 • via Nuitee
Ольга • family_with_children • kz
10
2026-05-24 • via Nuitee
T
Thanh Hai Le • solo_traveller • vn
10
Very happy
Pros:

Very clean and within walking distance to some famous must-see spots

2026-05-23 • via Nuitee
Ирина • couple • kz
10
Pros:

Отдыхали с ребенком с 20-23 мая , отели очень понравился , комнаты большие , завтрак на очень хорошем уровне , персонал отзывчивый . Расположение топ . Вернемся еще раз обязательно . До встречи Алматы ❤️

2026-05-23 • via Nuitee
A
Alastair • couple • gb
10
2026-05-23 • via Nuitee
S
Serikzhan • solo_traveller • kz
9
Pros:

Всё понравилось

2026-05-22 • via Nuitee
S
SHAYAK • solo_traveller • in
10
Pros:

Well connected in the middle of the city. Easy access to all locations across the city.

2026-05-22 • via Nuitee
R
Roman • solo_traveller • ru
7
2026-05-22 • via Nuitee
S
Sergey • solo_traveller • ch
10
2026-05-20 • via Nuitee
G
Galina • couple • kz
8
2026-05-20 • via Nuitee
E
Elnur • extended_group • az
8
Отличное месторасположение, отличный персонал.
2026-05-19 • via Nuitee