Grand Tien Shan Hotel

Hotels
8.6 (2686 reviews)
Bogenbay Batyr Street 115/105 , Almaty , kz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cozy amenities
Cons:
Dusty rooms
Outdated decor
Service inconsistencies

Categories

Cleanliness
6.85
Negative feedback regarding dusty rooms and issues with old carpets.
Service
8.85
Most comments praise the staff's responsiveness and helpfulness, though some critique service quality.
Location
9.35
Multiple reviews highlight the hotel's convenient location and proximity to attractions.
Room Quality
7.85
While some rooms are described as cozy, others are noted as outdated and in need of renovation.
Amenities
8.85
Facilities like the spa and breakfast received positive remarks from reviewers.
Value for Money
8.85
Overall a good experience for the price, despite some mentioned issues.
Food and Beverage
9.35
Guests enjoyed the breakfasts and the dining services offered at the hotel.
Overall Experience
8.85
Guests generally have a very positive overall view of their stay, despite some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:59

Property Description

Luxurious Amenities
Stylish restaurants, a spa centre with indoor pool, and free Wi-Fi await you at Grand Tien Shan Hotel. The elegant rooms with modern bathrooms and satellite TV provide a comfortable stay.

Culinary Delights
Indulge in international and Kazakh cuisine at Nauryz restaurant or savor an American-style breakfast. Enjoy a drink at the Cigara Club or lobby bar for a relaxing evening.

Relaxation and Wellness
Unwind at the Bali spa with a fitness centre, saunas, and steam bath. Treat yourself to massages and cosmetic services at Velours de Rose beauty salon.

Book now to experience luxury and comfort at Grand Tien Shan Hotel, just steps away from Almaty’s top attractions.

Important information:

Please note that children younger than 6 years old are not allowed to visit the spa center. Children of 6-12 years old are allowed only if accompanied by their parents according to the following schedule:
- 08.00 a.m. – 17.00 p.m. on weekdays
- 08.00 a.m. - 15.00 p.m. on Saturdays

On Sundays children younger than 12 years old are not allowed to visit the spa center.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2686 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 8.85
H
Hem • extended_group • gb
9
Beautiful hotel in an excellent location
Pros:

Beautiful rooms and excellent location. The doorman was so helpful

Cons:

I asked for an additional pillow and was told there were none available

2026-04-21 • via Nuitee
R
Roman • couple • ru
7
Pros:

В целом уютное место с хорошим Спа

Cons:

Бар в номере не поменяли два 4 дня ни разу

2026-04-20 • via Nuitee
C
Christian • solo_traveller • de
7
2026-04-20 • via Nuitee
M
Maya • solo_traveller • kz
10
2026-04-20 • via Nuitee
N
Nurgul • couple • kz
10
2026-04-20 • via Nuitee
S
Sanzhar • couple • kz
5
2026-04-17 • via Nuitee
E
ERIK-HELARY • couple • ee
9
2026-04-16 • via Nuitee
H
Henrieta • extended_group • sk
8
Pros:

Great location, helpful staff, spacious rooms. We requested an early check-in for one room, but it wasn't ready. However, we were subsequently upgraded to a higher-category room at no extra charge

Cons:

We had a wide selection of breakfast options, but we would have preferred a more continental breakfast.
We would have appreciated getting recommendations from the reception on what to see in the city and the surrounding area

2026-04-15 • via Nuitee
I
igor • solo_traveller • ru
9
2026-04-13 • via Nuitee
T
Tirkesh Jumanov • solo_traveller • ae
5
2026-04-13 • via Nuitee
R
Rosalind • solo_traveller • gb
9
2026-04-12 • via Nuitee
R
Roman • solo_traveller • kz
10
2026-04-11 • via Nuitee
Жанар • solo_traveller • kz
10
2026-04-11 • via Nuitee
J
Janin • solo_traveller • fr
10
👍
Pros:

Fantastic location

Cons:

Deluxe room

2026-04-11 • via Nuitee
S
Sergey • couple • ru
8
2026-04-11 • via Nuitee
• couple • kr
9
2026-04-10 • via Nuitee
A
Alain Liaume • solo_traveller • fr
8
2026-04-10 • via Nuitee
A
Araily • solo_traveller • kz
10
2026-04-10 • via Nuitee
M
Mariyam • couple • kz
10
2026-04-09 • via Nuitee
M
Mariyam • couple • kz
10
Pros:

Люблю этот отель , всегда останавливаюсь там.

2026-04-09 • via Nuitee