Grand Tien Shan Hotel

Hotels
8.6 (2661 reviews)
Bogenbay Batyr Street 115/105 , Almaty , kz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cozy amenities
Cons:
Dusty rooms
Outdated decor
Service inconsistencies

Categories

Cleanliness
6.85
Negative feedback regarding dusty rooms and issues with old carpets.
Service
8.85
Most comments praise the staff's responsiveness and helpfulness, though some critique service quality.
Location
9.35
Multiple reviews highlight the hotel's convenient location and proximity to attractions.
Room Quality
7.85
While some rooms are described as cozy, others are noted as outdated and in need of renovation.
Amenities
8.85
Facilities like the spa and breakfast received positive remarks from reviewers.
Value for Money
8.85
Overall a good experience for the price, despite some mentioned issues.
Food and Beverage
9.35
Guests enjoyed the breakfasts and the dining services offered at the hotel.
Overall Experience
8.85
Guests generally have a very positive overall view of their stay, despite some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:59

Property Description

Luxurious Amenities
Stylish restaurants, a spa centre with indoor pool, and free Wi-Fi await you at Grand Tien Shan Hotel. The elegant rooms with modern bathrooms and satellite TV provide a comfortable stay.

Culinary Delights
Indulge in international and Kazakh cuisine at Nauryz restaurant or savor an American-style breakfast. Enjoy a drink at the Cigara Club or lobby bar for a relaxing evening.

Relaxation and Wellness
Unwind at the Bali spa with a fitness centre, saunas, and steam bath. Treat yourself to massages and cosmetic services at Velours de Rose beauty salon.

Book now to experience luxury and comfort at Grand Tien Shan Hotel, just steps away from Almaty’s top attractions.

Important information:

Please note that children younger than 6 years old are not allowed to visit the spa center. Children of 6-12 years old are allowed only if accompanied by their parents according to the following schedule:
- 08.00 a.m. – 17.00 p.m. on weekdays
- 08.00 a.m. - 15.00 p.m. on Saturdays

On Sundays children younger than 12 years old are not allowed to visit the spa center.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2661 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 8.85
K
kanmetis • family_with_children • kz
10
2026-04-03 • via Nuitee
O
Oleksandr • couple • nl
10
2026-04-02 • via Nuitee
M
Muratbek • extended_group • kz
8
2026-03-31 • via Nuitee
Когершин • family_with_children • kz
10
Pros:

Уютно очень

Cons:

Очень вкусные завтраки

2026-03-30 • via Nuitee
A
Alkey Margulanuly • solo_traveller • kz
10
Достойное место
Pros:

Отличное месторасположение. Напротив Музей Д.А. Кунаева и знаменитая улица Толебаева. Внутри отличный СПА. Сотрудники гостиницы отзывчивые и вежливые. Завтрак отменный. Рекомендую всем.

2026-03-30 • via Nuitee
A
Asset • extended_group • kz
3
2026-03-30 • via Nuitee
D
Dastan • solo_traveller • kz
5
2026-03-29 • via Nuitee
A
Assel • couple • gb
10
2026-03-28 • via Nuitee
A
Anastasia • couple • kz
10
2026-03-28 • via Nuitee
A
Allazi • family_with_children • kz
10
2026-03-28 • via Nuitee
M
Muratbek • extended_group • us
8
2026-03-27 • via Nuitee
Бадинур • couple • kz
8
2026-03-26 • via Nuitee
Бадинур • solo_traveller • kz
9
2026-03-26 • via Nuitee
V
Viktoriia • family_with_children • ua
10
Прекрасный уютный отель с большим спа-центром. Рекомендую!!!
Pros:

Уютный домашний отель с прекрасным спа-центром. Очень вкусный и разнообразный завтрак. Большие тёплые бассейны, много саун. Здание старинное с интересным интерьером. Доброжелательный персонал, особо благодарны Корхему за приятные беседы и теплое отношение. Нам все понравилось, соотношение цена-качество в сторону качества. Рекомендуем!

Cons:

Номера устарелые и требуют реновации. Но в этом есть и определенный шарм. В номерах нет ни чая, ни кофе. По запросу дают, но не пополняют....

2026-03-26 • via Nuitee
A
Agnes • extended_group • hu
9
Pros:

There was live piano music when we arrived, which created a very nice and special atmosphere.

Cons:

Coffee at breakfast was not as good as it could have been. Still, not bad.

2026-03-26 • via Nuitee
I
Irina • couple • kz
10
2026-03-25 • via Nuitee
Сергей • family_with_children • ru
10
Отличный комфортный отель.
Pros:

Отличный отель для проживания как недолгого, так и длительного. Хороший комфортный номер, хороший ремонт, красивые тематические новогодние украшения в отеле. Просторный ресторан. Есть свой спа-комплекс с бассейнами и хамамом. Недалеко от отеля культовое место съёмок Иглы. В окрестностях в наличии магазины, бары и винотека.
Завтрак можно чуть более разнообразить.

2026-03-25 • via Nuitee
A
Andrey • solo_traveller • lv
9
Pros:

Хороший отель, соответствует заявленной категории, работа персонала на отлично, номер полулюкс

Cons:

Без комментариев

2026-03-24 • via Nuitee
M
Murat • family_with_children • tr
10
Hknnmrt
Pros:

Kesinlikle Almaty'e geleceklere tavsiyemdir,, konumu harika ve Konaklamamız boyunca konforumuzu ön planda tutan, güler yüzlü ve çalışkan tüm otel personeline teşekkür ederim. Özellikle kusursuz bir düzen sağlayan kat temizlik ekibine ve ilgili yaklaşımlarıyla fark yaratan restoran servisine teşekkürler. Her şey dört dörtlüktü

Cons:

Kritik Eksiklikler ve Güvenlik Uyarıları:
​Banyo Tesisatı ve Yanık Riski: Banyo dizaynı ve armatürlerin acilen elden geçirilmesi gerekiyor. Musluk başlıklarının yerinden çıkması bir yana, duş esnasında suyun aniden kontrolsüz bir şekilde aşırı kaynar dereceye yükselmesi ciddi bir güvenlik riskidir. Bu durum, vücutta telafisi zor yanık izlerine yol açabilecek seviyededir. Suyun bir anda buz gibi olup sonra tekrar kaynar hale gelmesi, misafir güvenliğini doğrudan tehdit eden ve acil müdahale gerektiren bir teknik kusurdur.
Ayrıca SPA da sürekli kayıp düşme riski fazla, çaresine bakılması lazım sanırım terliklerin zemine uygun farklı alınması gerekir
​Güvenlik Ekibi: Otel girişinde ve lobide görev yapan güvenlik ekibinin, Misafirlere yönelik sert ve huzursuz edici bakışları konaklama deneyimini olumsuz etkiliyor. Bu noktada, orada dolaşan orta yaşlı, kısa saçlı beyefendinin (güvenlik amiri olabilir) sergilediği nezaket, ilgi ve güler yüzü tenzih ediyorum; kendisi dışında kalan ekibin misafirlere karşı daha tebessüm dolu ve profesyonel bir yaklaşım sergilemesi otel imajı için Elzem dır çünkü kimse suçlu degil orada ve suçlu kovalamıyorlar...

2026-03-24 • via Nuitee
Y
yves • family_with_children • fr
10
Pros:

L'accueil,la qualité du service,le luxe

Cons:

Rien

2026-03-23 • via Nuitee