Helan Family & Garden

Hotels
Independent
8.6 (50 reviews)
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500 , Zakopane , PL

Facilities

Free breakfast
Area shuttle (surcharge)
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good service
Beautiful spa views
Cons:
Limited room space
Noise disturbances
High lunch/dinner prices
Some unhelpful staff members

Categories

Cleanliness
8.2
Guests consistently praised the cleanliness of the facilities and rooms.
Service
8.7
The majority of guests appreciated the friendly and helpful staff, although some mentioned issues with noise and a few unhelpful staff members.
Location
8.4
Guests highlighted the convenient proximity to key attractions and public transport.
Room Quality
7.6
Most guests found the rooms clean and comfortable, with some mentioning small room sizes and difficulty getting into bed.
Amenities
7.7
The spa facilities and pool were well-received, although some guests mentioned the lack of spa services and noise disturbances.
Value for Money
8.4
Overall, guests felt that the hotel offered good value for money, with positive comments on the facilities and setting.
Food and Beverage
8
Guests enjoyed the breakfast offerings and restaurant services, with some mentioning the high prices for lunch and dinner.
Overall Experience
8.4
The majority of guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 13:23

Property Description

Onsite Relaxation
Enjoy a massage or unwind in the sauna for a truly pampering experience.

Dining and Entertainment
Indulge in room service or visit the hotel's coffee shop, followed by drinks at the bar/lounge.

Convenience and Comfort
Benefit from free WiFi, a business center, and complimentary breakfast, making your stay stress-free and enjoyable.

To book your stay at Helan Family & Garden and experience these fantastic amenities, visit our website now!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.6
Based on 50 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.4
Room Quality: 7.6
Amenities: 7.7
Value for Money: 8.4
Food and Beverage: 8
Overall Experience: 8.4
I
Imre
10
Pros:

Mindenkinek ajánlom! Nagyon szép tiszta, rendkívüli a reggeli, minden hibátlan! Nem nagy a wellneszrész de tökéletes!

2025-01-01 via Nuitee
O
OFER
4
Bad smell
Pros:

The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.

2024-01-03 via Nuitee
M
Michal
10
Pros:

All was great. Would be good if the sauna is open in the morning as well.

2023-08-14 via Nuitee
R
Rudolf
10
Pros:

Perfect, good wellness, super breakfast.

2023-01-08 via Nuitee
V
Verified traveler
8
Hotel - ok, droga do hotelu - nie
Pros:

Hotel zlokalizowany poza centrum, ale niedaleko znajduje się przystanek autobusowy, w okolicy są tez sklepy. Pokoje w porządku, ręczniki wymieniane na prośbę, brak dokładania przyborów kosmetycznych oraz wody podczas pobytu. Śniadania smaczne, różnorodny wybór. W hotelu znajduje się przestrzeń dla dzieci. Parking - przestrzenny, ale dojazd do hotelu tylko dla osób o mocnych nerwach lub mocnym zawieszeniu - dziura na dziurze, nie ma właściwie porządnej drogi.

2019-09-18 via Nuitee
V
Verified traveler
8
Pros:

Reggeli bőséges, tiszta szoba, wifi nem működik, az ágy keskeny, nagyon puha matraccal.

2019-07-10 via Nuitee
V
Verified traveler friends
6
Pros:

très bon accueil ; chambre un peu petite ; j'aimerais que l'on change les serviettes de bain plus souvent ; beau cadre pour les repas ; très bon petit déjeuner ; le manager est très aimable

2019-06-29 via Nuitee
G
Gerhard
8
Mittelmäßig
Pros:

Sauberes Hotel am Rande von Zakopane in ruhiger Umgebung mit großem weitläufigen Wiesengrundstück. Zufahrts-Stichstrasse in katastrophalem Zustand (schmaler Feldweg mit großen Schlaglöchern! Sehr kleines Zimmer, allerdings mit Balkon. P direkt vor dem Hotel. Frühstück überschaubar, Restaurant war für uns nicht in Betrieb, da Busgesellschaft, jedoch genügend Alternativen in der weiteren Umgebung.

2019-06-24 via Nuitee
J
Jakub
10
Idealny hotel istnieje.
Pros:

Hotel z pięknym widokiem na góry. Wystrój pokoju wspaniały skromny ale bardzo urokliwy, poprostu idealne miejsce nie tylko dla osób podróżujących we dwoje, ale również dla pobytu biznesowego ze wzgledu na spokój i cisze w okolicy. Rodziny z dziećmi również znajdą tu wytchnienie hotel posiada wspaniała sale zabaw dla dzieci i wielki ogród do szaleństwa dla najmłodszych. Z sali restauracyjnej rozpozciera się piekny widok na otaczajace Nas do okoła góry, śniadania przepyszne i urozmaicane menu. Doskonale zlokalizowane 35 minut na piechote do centrum drogą glówna lub jakies 15-20 przez trase widokowa pobliskimi pagórkami. Dosłownie 3 min od hotelu znajduje się sklep czynny do 23 a tuż obok przystanek z którego dojedziemy do centrum za 3 zl w okolo 7-10 minut. Bardzo bardzo polecam. Napewno nie raz tu wrócimy. Podziękowanie dla całego personelu i właścicieli za dbanie o gości i umilanie pobytu ;) pozdrawiam Jakub .

2019-03-22 via Nuitee
V
Verified traveler
6
Pros:

Wszystko prawie ok, ale w restauracji klejąca podłoga i brudne naczynia ( najbardziej kubki do kawy/herbaty)- niedomyte.
Udostępniono Nam pokój nieposprzątany po poprzednich gościach. Słaby przepływ informacji pomiędzy personelem.
Wierzę, że to jedyny taki incydent.

2019-02-11 via Nuitee
M
Marcin
10
Udany urlopik.
Pros:

Bardzo udany pobyt. Cicha okolica i w miare wszedzie blisko.

2019-01-25 via Nuitee
Éva
10
Családbarát
Pros:

Szuper szállás, már harmadjára szállunk meg itt. Külön tetszett a gyerekek részére kialakított játszószoba, a 2,5 éves kisfiam imádta.

2019-01-25 via Nuitee
K
kestutis
10
Pros:

very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good

2019-01-06 via Nuitee
M
Mark
10
Quick winter trip
Pros:

Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.

2019-01-05 via Nuitee
V
Verified traveler
10
Great!
Pros:

Beautiful house. Really worth to go! Breakfast is tasty. People helpful and kind.
Only pitty thing is that you don't get a new water bottle in the room with the room service.

2018-12-29 via Nuitee
A
Alex
10
Brilliant
Pros:

Very comfortable place.

2018-12-25 via Nuitee
D
Dominik
8
Weekend w górach
Pros:

Bardzo miły weekendowy pobyt. Polecam.

2018-09-24 via Nuitee
M
MAGDA
10
super, polecam
Pros:

super miejsce. Duzy , bezpłatny parking. Szybkie i sprawne zameldowanie. Pokój ładnie i gustownie urządzony. Wygodne łożko, przyjemna pościel. Łazienka czysta z dużym prysznicem. Pyszne śniadanie

2018-04-04 via Nuitee
V
Vicky
2
Poor effort from the Hotel staff, real let down.
Pros:

Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in.

The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis.

We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area.

On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests.

The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all.

Not a place I would go back to or recommend.

Vicky

2018-03-08 via Nuitee
P
Peter
8
Cozy Hotel with high standards
Pros:

Very clean and fairly new hotel, tasty breakfast and nice staff.

Definitely worth the money

2018-02-06 via Nuitee