Hotel City Star, Near Connaught Place & New Delhi Railway Station, with Free Airport Pickup

Hotels
8.5 (1601 reviews)
8718 DB Gupta Road Paharganj New Delhi 110055 , New Delhi , in

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (several mentions, named staff praised)
Clean and neat rooms
Good location with easy metro access
Comfortable rooms and good value/quality-price
Tasty breakfast/food mentioned by multiple guests
Cons:
Occasional Wi‑Fi outages
Breakfast inclusion/confusion and inconsistent breakfast service
A few reports of inconsistent or unfriendly staff members
Bathroom/shower issues and at least one window that wouldn't close (sand on floor)
Extra/hidden charges (airport parking/visitor taxes) and missing small amenities (slippers, spoon)
Location can be crowded

Categories

Cleanliness
9
Multiple reviews state rooms and hotel were 'very clean' and 'neat'; a few mentions of sand on the floor due to a window that wouldn't close and minor bathroom concerns.
Service
9.2
Service is frequently praised: 'very friendly and helpful staff', named staff (Harpreet) singled out as kind and helpful; a few reports of inconsistent staff behaviour and one report of an unfavourable interaction related to extra charges.
Location
8.2
Location appreciated for metro access and central position ('very good location', 'well aligned with metro'), though some guests found the area crowded or noted location-related drawbacks.
Room Quality
8.8
Rooms described as comfortable, neat and well-equipped (fridge). Some guests reported issues: cooler/shower cold, a broken shower head, or a window that didn't close.
Amenities
7.5
Mixed feedback: helpful amenities like airport pickup and in-room fridge noted, but Wi-Fi outages, missing small items (spoon, slippers) and unexpected parking/transfer fees were reported.
Value for Money
8.9
Several guests commented 'quality-price is excellent' and indicated good value; isolated reports of extra charges and perceived 'arnaque' lowered confidence for some visitors.
Food and Beverage
8
Food and breakfast are often praised ('food and the free breakfast', 'breakfast was good'), but there are multiple notes about breakfast service inconsistencies, 'breakfast included' confusion, and some 'ok' ratings.
Overall Experience
8.4
Overall many guests report 'excellent stay', repeat visits and strong hospitality, balanced by a handful of negative experiences (service inconsistency, extra charges, amenity issues), yielding a generally positive but not perfect overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 22:36

Property Description

Prime Location in New Delhi
Conveniently located in New Delhi, Hotel City Star - Free Airport Pickup offers a range of amenities like a fitness center, free WiFi, and a restaurant.

Comfortable Rooms and Services
Guests can enjoy air-conditioned rooms with modern facilities including a flat-screen TV, desk, and room service. The hotel also provides a free shuttle service and currency exchange for convenience.

Diverse Dining Options and Services
Start your day with a buffet breakfast and explore continental or Asian dishes. Additionally, benefit from services like a hairdresser's, business center, and 24-hour front desk assistance in English and Hindi.

Experience comfort and convenience at Hotel City Star - Free Airport Pickup. Reserve your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: DEL

Location

Guest Reviews

8.5
Based on 1601 reviews
Cleanliness: 9
Service: 9.2
Location: 8.2
Room Quality: 8.8
Amenities: 7.5
Value for Money: 8.9
Food and Beverage: 8
Overall Experience: 8.4
M
María Margarita • couple • es
7
Pros:

En general correcto.

Cons:

Realmente el servicio de recogida del aeropuerto no es gratis porque tienes que pagar 500 rupias del parking en el aeropuerto y darle una propina al conductor. Casi es el precio de un taxi normal.

2026-08-26 • via Nuitee
H
Hiroyuki • couple • jp
8
想像していたよりずっと快適でした。
Pros:

スタッフさん達が親切でした。警備員もいて安心でした。

Cons:

目の前の通りがいつも渋滞していて、観光地からホテルに戻るのに時間がかかりました。

2026-08-25 • via Nuitee
A
Ashok Daniel • extended_group • fr
9
Je le recommanderais pour le personnel, l'emplacement et le prix
Pros:

Le personnel était super, les chambres étaient propres et le petit-déjeuner était bon

Cons:

Une des chambres n'était pas propre, mais ils ont réagi très vite pour la nettoyer tout de suite

2026-08-24 • via Nuitee
C
Cavaillès--Wurmser • solo_traveller • fr
10
2026-08-23 • via Nuitee
S
shazki • solo_traveller • il
8
2026-08-23 • via Nuitee
M
muhammed • solo_traveller • in
10
2026-08-21 • via Nuitee
B
Benjamin • solo_traveller • de
9
2026-08-17 • via Nuitee
A
Alexandre • extended_group • es
8
Pros:

O hotel fica no meio da bagunça toda de paharganj e escolhi ficar ali para viver aquilo. O quarto era grande e contava com ar condicionado funcionando a top, frigobar e cafeteira com saches de café e chá. Minha diária incluía o café de manha que foi normal, por precaução não pude comer ou beber tudo que queria o que tornou limitada a alimentação. O pessoal da recepção sempre atento a ajudar e trocamos o dinheiro com a cotação muito boa com eles evitando ir atrás de casas de cambio. Parece que tem transporte gratuito para o aeroporto mas não usei esse serviço. Fiquei satisfeito e voltaria a me hospedar ali. Para ir até a estação de trem melhor pedir um tuk tuk que custa menos de 100 rupias ou se precisar ir até o metro coloque no gps pois para chegar até a entrada é bem confuso e muita gente quer te enganar durante o caminho passando informação falsa. Apesar de estar em uma zona com muito barulho não se escutava nada dentro do quarto.

Cons:

O único que não gostei foi da torneira do banheiro que quando abria respingava por todos os lados, um pequeno reparo seria o suficiente para resolver o problema.

2026-08-15 • via Nuitee
C
camilla • couple • it
1
Mai più
Cons:

Dopo aver cenato in struttura abbiamo preso un batterio che ci ha costretto a letto con febbre 39 per 4 giorni

2026-08-14 • via Nuitee
G
Geoffrey • couple • au
8
A great bargain hotel for a short stay
Pros:

Checkin time 12 midday which can be a godsend if you arrive early in the day . Most other hotels are 3 pm checkin .
The staff are plentiful and jump to help in everything you do

Cons:

The street of the hotel is so busy , day and night, that it’s nearly impossible to cross . Luckily , the staff offered to buy cigarettes and snacks for me because I didn’t feel confident crossing the street

2026-08-13 • via Nuitee
N
Nandita • solo_traveller • fr
9
Great value for money
Pros:

The location is great. The hotel is very clean and has all the amenities needed for a comfortable stay.

2026-08-13 • via Nuitee
V
Vincent • solo_traveller • nl
8
Comfortable hotel. You pay $45 per night, which is not cheap, but it's good.
Pros:

Loved the breakfast! Location was good near the train station, and the staff was very helpful. The price was reasonable.

Cons:

I love to have a gym!

2026-08-13 • via Nuitee
S
Sandipan • extended_group • gb
9
2026-08-12 • via Nuitee
B
Badol • family_with_children • bd
10
2026-08-11 • via Nuitee
J
Justus • solo_traveller • my
8
2026-08-09 • via Nuitee
C
carlos • couple • es
7
Bien ubicado y personal amable
Pros:

La cama es cómoda, descansamos bien y la ducha es confortable.

Cons:

Pone que tiene gimnasio, pero no funciona nada. La cafetera y teléfono de la habitación estaban rotos.

2026-08-07 • via Nuitee
B
Bardhan • solo_traveller • in
10
2026-08-06 • via Nuitee
B
Bardhan • solo_traveller • in
10
2026-08-06 • via Nuitee
M
Md. Samiul Islam • solo_traveller • bd
7
2026-08-05 • via Nuitee
Z
Zaffar • solo_traveller • in
10
2026-08-05 • via Nuitee