Vila Gale Collection Palácio dos Arcos

Hotels
•
Vila Gale
9 (1086 reviews)
Largo Conde de Alcáçovas , Oeiras , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Limited breakfast options
Inconvenience with amenities
Some decor outdated

Categories

Cleanliness
8.81
Generally well-maintained, with good room cleanliness noted.
Service
9.99
Super friendly staff and excellent service highlighted in multiple reviews.
Location
9.82
Great location with a beautiful view and strategic positioning noted.
Room Quality
8.76
Spacious and comfortable rooms, but some decor and modernity issues.
Amenities
8.29
Basic amenities and some areas lacking like the spa, which drew negative feedback.
Value for Money
8.75
Expectations of a 5-star facility not fully met, impacting perceived value.
Food and Beverage
7.81
Breakfast quality and variety were below expectations, particularly for a 5-star.
Overall Experience
9.77
Overall enjoyable experience but with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:49

Property Description

Luxurious Accommodation
Experience a stay like royalty at Vila Gale Palácio dos Arcos, a stunning 15th-century palace with rooms inspired by Portuguese poetry. Enjoy breathtaking river and garden views from the new wing rooms, all elegantly decorated in earthy tones.

Relaxation and Wellness
Indulge in ultimate relaxation at Satsanga Spa, offering a range of massage treatments, Turkish bath, hot tub, and sauna. Unwind in style after a day of exploring Lisbon and its surroundings.

Modern Amenities and Dining
Start your day with a delicious à la carte breakfast and savor exquisite meals at the on-site restaurant. Don't forget to visit the bar for a refreshing drink. Additionally, the palace offers a modern conference room in its old wine cellar, perfect for hosting successful events.

Book your stay now at Vila Gale Palácio dos Arcos and elevate your Lisbon experience!

Important information:

Please note that access to the indoor pool for children under the age of 12 is allowed from 10:30 to 17:30 and accompanied by an adult.

The access to the hot tub, sauna or Turkish bath is limited to people aged over 16 years old.

Please note that for all reservations including dinner supplements, drinks are not included.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that the full amount of the stay is charged at check-in.

Please note that on the 31st of December the half-board is a Gala Dinner with Entertainment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 12.50 per day.

Location

Guest Reviews

9
Based on 1086 reviews
Cleanliness: 8.81
Service: 9.99
Location: 9.82
Room Quality: 8.76
Amenities: 8.29
Value for Money: 8.75
Food and Beverage: 7.81
Overall Experience: 9.77
A
Aníbal • family_with_children • pt
9
2026-07-11 • via Nuitee
R
Ruben • solo_traveller • pt
10
Excepcional
Pros:

Localização, limpeza e conforto dos quartos, àreas ao ar livre do hotel

2026-07-11 • via Nuitee
B
Bo • family_with_children • dk
9
Lækkert hotel. Uovertruffen morgenmad
Pros:

Lækkert hotel.
Virkelig god morgenmad
Meget stille og roligt.
Virkelig serviceminded personale

Cons:

Faktisk ingenting.
Rengøring missede dog en dag. Ærgerlig for rengøringen på hotellet var virkelig højt niveau.
Lidt lang afstand til Lissabon by.

2026-07-11 • via Nuitee
C
Celine • couple • ch
9
Very nice place, super staff
Pros:

Very nice facilities, pool is great and so is the kids area. Staff was really nice and helpful

2026-07-11 • via Nuitee
K
Katja • family_with_children • ch
9
Sehr erholsam und wir würden wieder kommen
Pros:

Der Pool, der Garten und die Lage sind super. Servicepersonal sehr nett.
Das Frühstück ist sehr reichhaltig und lecker.

Cons:

Das Personal, Helfer und Reinigungsleute, sprechen nicht oder wollen nicht sprechen. Daher wirken sie unfreundlich.
Das Abendessen ist mehr Gourmet und sehr kleine Portionen.

2026-07-11 • via Nuitee
L
Luisa • couple • pt
10
2026-07-10 • via Nuitee
E
Enrique • solo_traveller • fr
5
Cons:

Une hotel trop grand , presqu'une colonie de vacances . Pas chick

2026-07-10 • via Nuitee
S
Susanne • couple • de
10
2026-07-10 • via Nuitee
Y
yohann • family_with_children • fr
9
Pros:

La propreté , l accueil , l emplacement

2026-07-09 • via Nuitee
Ângelo Miguel • couple • pt
9
2026-07-09 • via Nuitee
K
Katina • family_with_children • gb
10
Fabulous - would definitely come again.
Pros:

Great location, lovely building and the staff were very friendly and helpful.

Cons:

The plumbing and electrics could do with upgrading (only one plug socket by one side of the bed and one other for charging phones etc.).

2026-07-07 • via Nuitee
A
Anabel • extended_group • es
9
UN OASIS EN UNA ZONA MUY TURISTICA
Pros:

Desayuno buffet muy bueno y completo enseguida reponen (zona de zumos y batidos naturales) , zona donde al instante te hacen desde tortilla, huevos de diferente manera y crepes, bollería industrial y también casera. Si lo pides tienen pan para celiacos. La Piscina una grande y otra infantil. Habitación amplia. Esta en una población cerca de Estoril y Cascais pero mucho mas tranquila y hay bastantes restaurantes mas económicos que el del hotel cerca

2026-07-07 • via Nuitee
A
Ana sofia • couple • pt
10
2026-07-07 • via Nuitee
U
Ulbaiga • family_with_children • ch
8
2026-07-05 • via Nuitee
M
Martha • couple • us
10
This is a beautiful property that provides a more serene experience than other resorts along the coast.
Pros:

Location, terrific pool, sculpture garden, wonderful breakfast, well-trained staff, cheap Uber travel to nearby destinations

Cons:

Dinner in the dining room took forever, and the servings were very small

2026-07-04 • via Nuitee
L
Lavinia • family_with_children • ro
9
In general was ok.
Pros:

The pool

Cons:

Rooms need some improvements. And bathrooms

2026-07-01 • via Nuitee
R
raymond • couple • gb
10
2026-07-01 • via Nuitee
M
Marco • solo_traveller • pt
9
Pros:

Instalações, comodidade dos quartos, conforto das camas e almofadas, simpatia dos colaboradores. Os mimos com que somos recebidos a cada visita realizada.

2026-06-30 • via Nuitee
F
Francisca • solo_traveller • cl
8
Pros:

El hotel es muy lindo, excelentes habitaciones y atención. El desayuno es bastante bueno y contundente.

Cons:

Creo que mi única crítica es la conexión a internet. Había momentos en que simplemente no tenía conexión y tenía que utilizar el roaming para conectar mi computador para trabajar.

2026-06-30 • via Nuitee
C
Christopher • solo_traveller • ca
10
2026-06-29 • via Nuitee