Vila Gale Collection Palácio dos Arcos

Hotels
•
Vila Gale
9 (997 reviews)
Largo Conde de Alcáçovas , Oeiras , pt

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Limited breakfast options
Inconvenience with amenities
Some decor outdated

Categories

Cleanliness
8.81
Generally well-maintained, with good room cleanliness noted.
Service
9.99
Super friendly staff and excellent service highlighted in multiple reviews.
Location
9.82
Great location with a beautiful view and strategic positioning noted.
Room Quality
8.76
Spacious and comfortable rooms, but some decor and modernity issues.
Amenities
8.29
Basic amenities and some areas lacking like the spa, which drew negative feedback.
Value for Money
8.75
Expectations of a 5-star facility not fully met, impacting perceived value.
Food and Beverage
7.81
Breakfast quality and variety were below expectations, particularly for a 5-star.
Overall Experience
9.77
Overall enjoyable experience but with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:49

Property Description

Luxurious Accommodation
Experience a stay like royalty at Vila Gale Palácio dos Arcos, a stunning 15th-century palace with rooms inspired by Portuguese poetry. Enjoy breathtaking river and garden views from the new wing rooms, all elegantly decorated in earthy tones.

Relaxation and Wellness
Indulge in ultimate relaxation at Satsanga Spa, offering a range of massage treatments, Turkish bath, hot tub, and sauna. Unwind in style after a day of exploring Lisbon and its surroundings.

Modern Amenities and Dining
Start your day with a delicious à la carte breakfast and savor exquisite meals at the on-site restaurant. Don't forget to visit the bar for a refreshing drink. Additionally, the palace offers a modern conference room in its old wine cellar, perfect for hosting successful events.

Book your stay now at Vila Gale Palácio dos Arcos and elevate your Lisbon experience!

Important information:

Please note that access to the indoor pool for children under the age of 12 is allowed from 10:30 to 17:30 and accompanied by an adult.

The access to the hot tub, sauna or Turkish bath is limited to people aged over 16 years old.

Please note that for all reservations including dinner supplements, drinks are not included.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that the full amount of the stay is charged at check-in.

Please note that on the 31st of December the half-board is a Gala Dinner with Entertainment.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 12.50 per day.

Location

Guest Reviews

9
Based on 997 reviews
Cleanliness: 8.81
Service: 9.99
Location: 9.82
Room Quality: 8.76
Amenities: 8.29
Value for Money: 8.75
Food and Beverage: 7.81
Overall Experience: 9.77
D
daniel • couple • pt
10
Pros:

L'hotel est un miste d'un palace et d'une partie moderne. L'ensemble est très bien réussi.
Une excélente localization.
Le petit déjeuner est excélent et le personnel très attentif.
C'est définitivement une adresses à retenir pour un séjour dans la région.
Je recommande vivement cet hotel.

2026-02-13 • via Nuitee
J
Joana • couple • nl
9
2026-01-31 • via Nuitee
L
Luis • couple • pt
9
2026-01-31 • via Nuitee
S
Serhii • couple • gb
10
Amazing as always! Can't wait to come again!
Pros:

We genuinely love this hotel, situated in the old palace, with baroque chapel inside. 5-star service, amazing breakfast with sparkling wine, super friendly staff on reception and in the restaurant, convenient parking.

2026-01-29 • via Nuitee
J
Jeremias • couple • pt
8
2026-01-27 • via Nuitee
C
Catia • solo_traveller • pt
9
2026-01-22 • via Nuitee
A
Aida • couple • pt
9
2026-01-20 • via Nuitee
G
GS • solo_traveller • pt
9
2026-01-19 • via Nuitee
J
Joana • couple • pt
9
2026-01-19 • via Nuitee
D
Driele • couple • ch
10
2026-01-19 • via Nuitee
M
Marta • extended_group • pt
10
Bonito e agradável para estadias em casal e em grupo
Pros:

Conforto, localização e funcionários.

2026-01-19 • via Nuitee
J
Julia • family_with_children • pt
8
An sich schön, aber kleine Abstriche.
Pros:

Schönes Gebäude und Anlage.

Cons:

Direkt an einer viel befahrenen Straße. Fahrstuhl und Treppenhaus defekt und wir mussten 10-15 zu Fuß laufen um zum frühstücken oder an den Pool zu kommen. Mit 2 Kindern vergisst man auch mal was im Zimmer und es war unpraktisch so weit zu laufen. Essen am Pool könnte besser sein. Und es gab viele Ratten im Garten, deshalb haben wir die Terassentüren immer geschlossen gehalten.

2026-01-19 • via Nuitee
F
Francisco • couple • pt
7
Cons:

Television in hotel mode with no acess to platforms only to cable TV

2026-01-18 • via Nuitee
A
Amy • couple • us
8
A nice hotel in a beautiful area and very convenient for travel.
Pros:

The location was great. The staff was very nice. We didn't get a chance to use the pool or services. The amenities were nice as well, always a little gift in the room.

Cons:

The room was a little dark and felt old. There were ants in the bathroom (they didn't bother us but there were quite a lot. The shower was a little small. On the first morning, we were given gluten-free bread but it was microwaved so it was very chewy. On the second day, I asked if the bread could be baked instead. There must have been a miscommunication because it was also microwaved and chewy.

2026-01-16 • via Nuitee
J
Joviano • couple • pt
10
Pros:

Muito bom e com uma vista priveligiada.

2026-01-12 • via Nuitee
A
Anis • family_with_children • gb
8
Perfect if you want to mix up old and new but slightly inconvenient with limited access to elevators and switch between
Pros:

Great location

Cons:

Average breakfast with relatively long waiting time for drink deliveries

2026-01-07 • via Nuitee
S
Serhii • couple • gb
10
Exceptional hotel!
Pros:

Super friendly staff, 5 star service, sparkling for breakfast, breathtaking view!

2026-01-04 • via Nuitee
A
Alves • couple • pt
10
Boa
Cons:

Nao gostei de nao ter acesso ao jacuzzi....em nenhum horel o jacuzzi fica na parte das massagens....jacuzzi era para estar juntamente com a piscina

2026-01-02 • via Nuitee
T
Tomas • couple • pt
10
2026-01-01 • via Nuitee
N
Neufeld • family_with_children • gb
9
2026-01-01 • via Nuitee