Holiday Inn Express & Suites Brookhaven by IHG

Hotels
•
Holiday Inn Express
8.5 (182 reviews)
1212 Brookway Blvd. , Brookhaven , US
+1 601-990-2360

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking

Review Highlights

Pros:
Good location (near restaurants/stores, easy to find)
Clean property
Friendly staff in many instances
Large rooms / additional space available
Complimentary fresh-baked cookies and lemonade
Breakfast praised as delicious
Ice machine available
Some beds described as comfortable
Cons:
Rude or unprofessional front desk / night clerk reported multiple times
No towels / linens available for pull-out beds
Hard beds and older furnishings
Construction / highway noise in some rooms
Bathtub dangerously slippery; safety concerns
Toilet ran all night in at least one room
Breakfast ending early / staffing gaps
Booking/location mix-up left a guest stranded

Categories

Cleanliness
8.8
Multiple reviewers specifically called the property clean and praised housekeeping, though there were isolated issues reported (missing towels/linens for pull-out beds).
Service
6.2
Mixed to negative overall: several reports of rude or unhelpful front-desk/night clerks and an instance where booking/help was not provided; other staff members were described as friendly and accommodating.
Location
9.2
Consistently praised as convenient and easy to find, near restaurants and stores and close to local landmarks.
Room Quality
7
Mixed feedback: some guests liked the large rooms and comfortable beds, but there were frequent complaints about hard beds, older furnishings, noisy highway-facing rooms, a slippery bathtub, running toilet, and lack of closet space.
Amenities
10
Strong positives for amenities: complimentary fresh-baked cookies and lemonade, good breakfast offerings, and a well-liked ice machine; some operational issues (towels/linens, breakfast ending early) were noted but core amenities were highly appreciated.
Value for Money
8.5
Not frequently commented on directly; assigned the target overall rating as a baseline (some dissatisfaction tied to booking errors separate from room value).
Food and Beverage
9.8
Food received strong praise—multiple guests described the breakfast as delicious and gave kudos to the cooks; complimentary drinks/snacks were appreciated.
Overall Experience
8.5
Overall mixed-but-positive stays for many guests: comfortable and convenient visits were balanced against notable service and room-related problems for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Modern Accommodations
Holiday Inn Express & Suites Brookhaven offers stylish rooms with private bathrooms and complimentary WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Situated just 98 km from Jackson-Evers Airport, our hotel provides easy access for travelers, making it a perfect choice for both leisure and business trips.

IHG Quality Assurance
As an IHG Hotel, Holiday Inn Express & Suites Brookhaven guarantees top-notch service and amenities, promising a memorable and enjoyable experience for all visitors.

Book your stay now at Holiday Inn Express & Suites Brookhaven for an unforgettable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 182 reviews
Cleanliness: 8.8
Service: 6.2
Location: 9.2
Room Quality: 7
Amenities: 10
Value for Money: 8.5
Food and Beverage: 9.8
Overall Experience: 8.5
W
Whiting • couple • us
10
2026-11-07 • via Nuitee
S
Stephan • solo_traveller • nl
8
2026-10-22 • via Nuitee
S
Sabrina • solo_traveller • us
8
Pros:

I liked the location. It’s near all restaurants and department stores.

Cons:

N/A

2026-10-20 • via Nuitee
A
Angel • couple • us
8
2026-10-20 • via Nuitee
T
Teresa • couple • us
10
2026-10-12 • via Nuitee
E
Elise • couple • us
7
Clean property.
Pros:

It was clean, staff was friendly

Cons:

The beds are hard as a rock.

2026-10-07 • via Nuitee
I
Irielle • solo_traveller • us
10
Pros:

I like that my room was huge. I picked the room with additional space and it was worth it. Love that they keep fresh baked cookies and lemonade out. I received everything I requested without hesitation. All the staff was friendly.

Cons:

That construction area on the outside street.

2026-10-07 • via Nuitee
K
Kimberly • extended_group • us
9
Our stay was short, but comfortable with a wonderful breakfast.
Pros:

The breakfast was delicious! Kudos to the cooks! The only thing we needed was linens for the pullout bed.

Cons:

Linens or blanket in a closet for pull out bed.

2026-09-19 • via Nuitee
C
Carla I • couple • us
8
I was comfortable and felt welcome
Pros:

The front desk

Cons:

The older furnishings

2026-09-14 • via Nuitee
J
Jenice • family_with_children • us
10
Excellent
Pros:

When checking in the clerk was very rude, however when rooms was ready and we came back to check in the clerk was very nice & professional .

Cons:

The first fleck we spoke with to see if the rooms was ready when we arrived. She was. Not professional and very rude.

2026-09-03 • via Nuitee
L
Lance • couple • us
5
My stay was brief. There’s a hotel across the street that better
Pros:

The property was easy to find

Cons:

The breakfast concluded early even though a lady stated to the employee that there were kids waiting.
The front was not staffed most of the time but there was a bell on the counter to be ring.

2026-07-13 • via Nuitee
C
Charles • solo_traveller • us
7
It was okay. The bathroom needs to be improved. The tub is dangerously slippery.
Pros:

Close to Cracker Barrel.
Staff was nice.
Breakfast was good.
Ice machine was great.
Bed was comfortable.

Cons:

We were at the end of the hall. Highway noise was so loud.
Bathtub is treacherous. We both almost slipped and fell several times.
Toilet ran all night.
Air conditioning was very loud.
There is not a closet!

2026-07-06 • via Nuitee
B
behannon • family_with_children • us
5
Poor
Pros:

It was alright

Cons:

Their no towels and the front desk staff was rude

2026-07-01 • via Nuitee
C
Coastal13436179865 • Family
6
Hobble customer service
Pros:

Night clerk is rude , no towels for days

2026-06-27 • via Tripadvisor
T
Tiffani • solo_traveller • us
1
Pros:

This was so disappointing. I booked the hotel in Long Island and somehow this location became the hotel booked. When I reached out for help to get the right hotel, no one would help me, not even booking.com. i am a frequent customer of Holiday Inn and booking.com, but once my next trip is completed i will no longer book with either company. I was stranded and with no hotel for my vacation because of an error on the site. How a hotel in Mississippi pops up while searching for hotels in Long Island near the Hamptons, i will never understand. However the 1000s of dollars that I and my family spend will no longer go to either. At minimum, booking.com or Holiday Inn could have reached out to explain or provide some sort of discount in the future. Neither company tried to help, as if there are not other options for booking hotels or staying there.

Cons:

This was so disappointing. I booked the hotel in Long Island and somehow this location became the hotel booked. When I reached out for help to get the right hotel, no one would help me, not even booking.com. i am a frequent customer of Holiday Inn and booking.com, but once my next trip is completed i will no longer book with either company. I was stranded and with no hotel for my vacation because of an error on the site. How a hotel in Mississippi pops up while searching for hotels in Long Island near the Hamptons, i will never understand. However the 1000s of dollars that I and my family spend will no longer go to either. At minimum, booking.com or Holiday Inn could have reached out to explain or provide some sort of discount in the future. Neither company tried to help, as if there are not other options for booking hotels or staying there.

2026-06-22 • via Nuitee
1
143alannar • Family • Grand Prairie, Texas
8
Great family stay in Brookhaven!
Pros:

We stayed here as a family this June and had a wonderful experience. The hotel was clean, quiet, and well-maintained. The rooms were spacious enough for the family to comfortable relax, and the beds were incredibly comfortable. The staff was friendly at check-in, and the complimentary breakfast was a great, convenient bonus before heading out for our daytime activities. Highly recommend if you are visiting the area!

2026-06-19 • via Tripadvisor
L
Lance • couple • us
5
The facility was filled with staff members that didn’t want to be there and it was well pronounced.
Pros:

The property has nice parking

Cons:

The staff was less than accommodating. The front desk had no one attending it and their breakfast was cut short.

2026-06-18 • via Nuitee
R
rickeyb524 • Solo travel
10
An excellent place to stay!
Pros:

Anita who provided breakfast was friendly and took special and attention to all my needs.

2026-06-12 • via Tripadvisor
C
connori637 • Business
10
Awesome customer service
Pros:

Rooms are clean and up to date and the customer service is outstanding and very helpful

2026-06-04 • via Tripadvisor
1
141fredrickb • Family
10
Excellent service as always
Pros:

Front desk staff provided friendly service. Room and lounge area very clean and comfortable. This is my preferred hotel whenever I visit.

2026-06-01 • via Tripadvisor