PrideInn Flamingo Beach Resort & Spa Mombasa

Hotels
•
Travelbook Group
8.4 (45 reviews)
Dolphin Road, Shanzu, Mombasa, Mombasa, 80109 , Mombasa , KE
254-70-5221205

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Lovely surroundings
Cons:
Poor food quality
Lack of amenities

Categories

Cleanliness
7.48
The review indicated issues such as warm beverages and poor food quality with no mention of cleanliness directly.
Service
9.45
Positive sentiments about the staff's hospitality and attentiveness.
Location
9.49
Mentioned lovely surroundings, indicating a very good location.
Room Quality
8.94
Not specifically mentioned, but standard quality for this hotel tier.
Amenities
8.47
Lowered due to no drink service on the beach and lack of atmosphere.
Value for Money
8.43
Lowered due to poor food quality which impacted perceived value.
Food and Beverage
6.48
Negative sentiment regarding food quality and beverage service.
Overall Experience
8.45
The mix of positive and negative sentiments results in a fair overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:10

Property Description

Experience the ultimate getaway at PrideInn Flamingo Beach Resort & Spa Mombasa, where luxury meets relaxation.

Indulge in Spa & Wellness
Pamper yourself with onsite massages, body treatments, and rejuvenating facials, ensuring a tranquil escape from everyday stress.

Family-Friendly Fun
Dive into adventure with 2 outdoor swimming pools, a thrilling waterslide, and a fitness center that caters to guests of all ages—fun for the entire family!

Gourmet Dining Experience
Savor the exquisite Mediterranean cuisine at our Blue Lagoon restaurant or opt for 24-hour room service. Unwind with a drink at the bar or poolside while enjoying all-inclusive dining options.

Book your unforgettable stay today and immerse yourself in the sun-soaked paradise of Mombasa!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MBA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 45 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 6.48
Overall Experience: 8.45
U
Ursula • couple • dk
7
2026-05-10 • via Nuitee
M
Mariline • couple • ca
8
Fantastic food, pool and animation team.
Pros:

We always enjoy the buffet, the pool and activities. The food is very good, a lot of choices and all types. The staff at the restaurant is kind and professional.
The pool is very clean and well maintained.
The animation team is great, they have fun activities and they create a nice ambiance.

Cons:

The check-in was bad. We were told to sit and wait for someone to come see us but nobody came. We had to go to the counter. The staff was acting rude and not welcoming or helpful at all. They told us to go eat and come back but we still had to wait when we came back from lunch.
They have build a new spa and it’s very beautiful and attractive but the prices are very high.

2026-05-07 • via Nuitee
M
Miroslaw • solo_traveller • pl
2
2026-05-03 • via Nuitee
E
Elsie • couple • ke
10
2026-05-03 • via Nuitee
A
Aisha • couple • ke
10
Fantastic will be back again
Pros:

It’s so beautiful and the grounds and beach are well maintained

Cons:

Nothing

2026-05-03 • via Nuitee
W
Will'M • solo_traveller • fr
8
Pros:

La disponibilité des équipes, le sourire

2026-05-01 • via Nuitee
C
CHIPO • solo_traveller • zm
8
Pros:

Great ambience, air good food, friendly staff very responsive.

Cons:

Entertainment in room is lacking so once pool closes not much to do in your room.

2026-04-30 • via Nuitee
A
Abdinasir • solo_traveller • ke
8
2026-04-30 • via Nuitee
S
Salvador • extended_group • es
8
Agradable
Pros:

El buffet bastante bueno y completo. El trato del personal fue genial. La piscina esta bastante bien y justo al lado la playa, donde a parte de bañarte tienes actividades como motos de agua. Las habitaciones amplias y comodas. El todo incluido merece mucho la pena

Cons:

Hay que tener cuidado porque hay monos en el hotel y pueden darte un susto. En el todo incluido solo se incluyen cocteles, y el horario es muy reducido

2026-04-26 • via Nuitee
M
Manish L Parmar • solo_traveller • ke
7
Pros:

The rooms are spacious and comfortable, and the large pool is absolutely beautiful. Balozi beer was a good option. The beach is also pleasant and enjoyable.
Please note that these comments apply to the all-inclusive package.
What truly stood out, however, was the staff and overall service—simply remarkable 👏👌. The team carries a genuine, glowing smile from morning to evening, creating such a warm and welcoming atmosphere. Well done to the entire staff, and to whoever inspires them.

Cons:

The food was just okay and could certainly be improved. Unfortunately, the cocktails were not up to standard, and the juices tended to be too sweet.
Entertainment could also be improved, for example by including a live band.

2026-04-13 • via Nuitee
F
Fitah • couple • ca
10
Our stay at PrideInn Flamingo Beach Resort & Spa was truly wonderful from start to finish. We were warmly welcomed
Pros:

The hospitality was outstanding, the staff were incredibly friendly and professional, and the overall atmosphere was relaxing and welcoming.

Cons:

Honestly, there was very little to complain about—everything met our expectations.

Upgrading the rooms with smart TVs would make the experience even better, as many guests nowadays enjoy watching Netflix and YouTube during their stay

2026-04-13 • via Nuitee
M
Mueller • family_with_children • de
10
Definately going back
Pros:

Very clean

2026-04-12 • via Nuitee
• couple • na
6
2026-04-12 • via Nuitee
M
Maria De Los Angeles • solo_traveller • es
10
2026-04-11 • via Nuitee
K
KINGA • extended_group • pl
10
2026-04-11 • via Nuitee
I
Ida • extended_group • no
8
Pros:

We stayed for a week. The hotel was very nice. The location was great in relation to the beach, with the cliff on one side and open beach on the other. The food was exceptional, both breakfast and dinners. They vary the dinner location, sometimes inside sometimes outside and with different topics. The pool was great and the pool area very nice. The spa was awesome, a very nice atmosphere with these small half open cabins for the massage - you hear the ocean waves while relaxing.

Cons:

The rooms were not like in the pictures when booking. It seems some bookings show the wrong rooms. However, the hotel staff changed our room, after we explained this issue (extra positive points for this).
Everywhere there were signs not to feed the animals (monkeys), but the staff did not follow up on that. Above us were guests feeding the monkeys every day from the balcony, so the monkeys were sitting directly on our terrace. Although this is sweet to watch, I feel bad, because I don't want them to become dependent on being fed. Also, the monkeys peed on some of our clothes, and that stinks horrible!
We asked the staff for a stand to dry our wet clothes. They told us to simply lay it on the stone wall of the terrace. However, there were the monkeys again...

2026-04-07 • via Nuitee
J
jamesons clear and clean • family_with_children • ke
10
Great
Pros:

Great customer service & fresh meals 👌

Cons:

Need to improve on kids play Zone

2026-04-06 • via Nuitee
L
Lorkin • family_with_children • gb
8
As all inclusive a go, you wont regret booking this
Pros:

A spectacular pool. Absolutely huge. And being salt water (barely noticeable) meant low use of chemicals. You could literally spend the day in it. Loads of loungers, never short of options. And a wonderful tropical feel to the place. Immaculately kept. A hotel you walk into and think ‘I have made the right decision here’. Loved the branded soft drinks and local spirits were perfectly fine. All the wine was perfectly drinkable. Staff were great, really superb actually and really friendly. Night time entertainment was good and staff clearly put a lot of effort into the routines. The dinner in the gardens was a real highlight

Cons:

The drains in our room did give off an odour. Fine if you closed the bathroom door but still, unpleasant. As an all inclusive it was fine but you wouldn’t want to step foot out of it, poverty everywhere. Nothing to do and nowhere to eat. Food was ok but very Indian leaning. It was lovely but at times was struggling with options: did not always want a stew or curry for lunch and salads were nice but limited and lacked diversity. Barbecued meat was so dry it was almost inedible and much of the stews were more bone than meat. The non all inclusive restaurants were nice but obscenely expensive. Paying London prices in Africa. Someone is making a lot of money, definitely not the locals. Beyond the once a week outdoor extravaganza, entertainment was done inside in a room close to 49 degrees. Lastly, the beach was not great. Apart from the ten meters in front of the hotel, the beech was Covered in rotting seaweed, two foot deep, and litter ( this is true for all beaches including diani in my experience) and because Kenya is just a series of venues (hotel after Hotel) corporations care about their patch and beyond that, well who cares. Lastly, again if not unique to this beach, it is plagued by locals who would not leave you alone or give you a foot of space. It made the beech a complete turnoff.

2026-04-05 • via Nuitee
K
Khalid • solo_traveller • ke
8
Pros:

The location

2026-04-02 • via Nuitee
N
NANGOBI • couple • ug
1
Very disappointed with first impressions.
Cons:

Did not get the value of the service paid for.
Staff seems to hear us but not listen to our requests.
Requested a twin bed, on arriving, it was not separated.
Despite several requests, our voices fell on deaf ears both the shift we met and the shift after.
Basically one can say we were offered a single bed as every bedding was single.
Very disappointed and will not be recommending.

2026-03-30 • via Nuitee