PrideInn Flamingo Beach Resort & Spa Mombasa

Hotels
Travelbook Group
8.4 (45 reviews)
Dolphin Road, Shanzu, Mombasa, Mombasa, 80109 , Mombasa , KE

Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Lovely surroundings
Cons:
Poor food quality
Lack of amenities

Categories

Cleanliness
7.48
The review indicated issues such as warm beverages and poor food quality with no mention of cleanliness directly.
Service
9.45
Positive sentiments about the staff's hospitality and attentiveness.
Location
9.49
Mentioned lovely surroundings, indicating a very good location.
Room Quality
8.94
Not specifically mentioned, but standard quality for this hotel tier.
Amenities
8.47
Lowered due to no drink service on the beach and lack of atmosphere.
Value for Money
8.43
Lowered due to poor food quality which impacted perceived value.
Food and Beverage
6.48
Negative sentiment regarding food quality and beverage service.
Overall Experience
8.45
The mix of positive and negative sentiments results in a fair overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:10

Property Description

Experience the ultimate getaway at PrideInn Flamingo Beach Resort & Spa Mombasa, where luxury meets relaxation.

Indulge in Spa & Wellness
Pamper yourself with onsite massages, body treatments, and rejuvenating facials, ensuring a tranquil escape from everyday stress.

Family-Friendly Fun
Dive into adventure with 2 outdoor swimming pools, a thrilling waterslide, and a fitness center that caters to guests of all ages—fun for the entire family!

Gourmet Dining Experience
Savor the exquisite Mediterranean cuisine at our Blue Lagoon restaurant or opt for 24-hour room service. Unwind with a drink at the bar or poolside while enjoying all-inclusive dining options.

Book your unforgettable stay today and immerse yourself in the sun-soaked paradise of Mombasa!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MBA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 45 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 6.48
Overall Experience: 8.45
E
Emamoke couple ng
8
It was nice, with great views and a great place to stay. Their berliners - 10/10! However, handling the booking and
Pros:

Beautiful, serene, clean, comfy and overall the views were great. Breakfast was great and something I looked forward to. The pastries were 10/10 minus nothing, especially the Berliners!

Cons:

Hot water wasn’t hot and the water from the bidet has a strong stench. We pointed it out. Also, we couldn’t redeem our coupon for the first few days we stayed at their property - Sunday May 24th to Sunday May 31st - they said there wasn’t anything they could do. We were two couples and the other couple had their anniversary. We had spent over 70,000KSH (I have most of my receipts) and they refused to give us the discount. They said we could claim what we didn’t spend which didn’t make sense. We had receipts. When we eventually reached common ground, they said we should charge any other expenses going forward to the room and we had lost interest in dining on the property after that. Upon checking out, we cleared the bills, coupon redeemed for the days after and it became a thing again. I was called halfway out of the city, into Nairobi, to be informed I’m owing money I didn’t owe. We had to explain again that it was a 10% discount which was barely over 1900ksh. I shared the details and printouts. They apologized but it was just distasteful. I had a good time overall but the water and how they handled the discount issue just ruined it for me. If you don’t want to give a discount, don’t offer it in my booking and treat me like I’m begging when providing evidence of what I paid for. It’s that simple.

2026-06-27 via Nuitee
E
Emamoke couple ng
7
2026-06-27 via Nuitee
J
jude extended_group sc
5
2026-06-26 via Nuitee
S
Summaiya couple gb
10
2026-06-25 via Nuitee
S
Stephana solo_traveller sc
8
This place was so peaceful
Pros:

The food was really nice. but the room service was a bit slow. this place is wonderful.

Cons:

The stairs

2026-06-24 via Nuitee
S
Sheryl couple fr
10
Super
Pros:

Les restaurant la piscine sont top

2026-06-22 via Nuitee
A
andy solo_traveller gb
8
Pros:

Everything

Cons:

Nothing

2026-06-22 via Nuitee
O
OGWANGI solo_traveller ke
9
2026-06-21 via Nuitee
E
Emmanuek solo_traveller tz
8
Pros:

General Scenary was fantastic

2026-06-19 via Nuitee
M
Maria Reyes solo_traveller gq
10
Pros:

Las instalaciones y las vistas. El hotel está bien ubicado y comunicado.

El centro de la ciudad queda como a unos minutos en coche

2026-06-17 via Nuitee
A
andy solo_traveller gb
8
2026-06-15 via Nuitee
O
Orbey solo_traveller tr
9
Great Food, Friendly Service, and Wonderful Atmosphere
Pros:

The staff were exceptionally friendly, welcoming, and always willing to help. The food was consistently delicious throughout our stay, and I would also like to mention that during our five days at the hotel, we did not experience any stomach-related issues whatsoever, which speaks positively about the food quality and hygiene standards.

The cocktails were excellent and well-prepared. Throughout our holiday, we always felt safe, comfortable, and well looked after. One of the highlights was the themed dinner evenings, where a different concept was introduced each night. This added a charming and enjoyable touch to the overall experience.

The spa is definitely worth trying at least once. As a couple, we thoroughly enjoyed our treatment and were very satisfied with the service provided.

The entertainment team also deserves special recognition for their enthusiasm, energy, and ability to create a fun atmosphere throughout our stay.

Overall, this hotel offers excellent value for money, and we would gladly recommend it to anyone looking for a relaxing and enjoyable holiday experience.

Cons:

Being located in a natural environment, there were occasionally some insects around, which is something that can happen in many parts of Kenya. The hotel does carry out room fumigation to address this issue, which we appreciated. However, we believe that giving a bit more attention to this matter and further improving their pest control measures would help raise their standards and enhance the overall guest experience. Aside from this, our stay was very enjoyable, and we appreciated the hospitality and service provided by the team.

2026-06-15 via Nuitee
J
James solo_traveller ke
10
Pros:

The environment is clean, staffs are dedicated to service delivery, good meals,spacious clean and well maintained accommodation area

2026-06-15 via Nuitee
G
Guy Nicolas solo_traveller ke
9
2026-06-15 via Nuitee
K
Kasangaki solo_traveller ug
7
Pros:

Very welcoming staff, spacious compound, good hygiene

Cons:

No gym at site. I was referred to Prideinn, paradise instead

2026-06-14 via Nuitee
O
Orlindo couple mz
8
2026-06-13 via Nuitee
S
Samuel solo_traveller ke
10
Awesome for Holidays
Pros:

The place is awesome for holiday 😎

Cons:

Everything was perfect

2026-06-13 via Nuitee
L
Linda solo_traveller mw
9
Pros:

Friendliness of the staff

Cons:

Cant remembwr

2026-06-12 via Nuitee
B
Bosco solo_traveller ke
10
Pros:

The place was good.

2026-06-10 via Nuitee
E
EVE solo_traveller ke
10
Pros:

It's very clean
The staff are very helpful and kind

2026-06-10 via Nuitee