Palais de l'Ô

Hotels
•
Independent
7.6 (296 reviews)
Route de Fes Km 12, Douar Oulad Jallal, commune Oulad Hassoun, Marrakech, 40000 , Marrakech , MA
212-524-322163

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Facilities

Full-service spa
Express check-out
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
King-sized bed
Authentic architecture
Kind cleaning staff
Cons:
Poor cleanliness
Unhelpful reception
Expensive for the quality

Categories

Cleanliness
6.68
Many reviews mention that the hotel was not well maintained and had cleanliness issues.
Service
8.65
Some positive mentions about cleaning staff being kind, but others noted mean reception service.
Location
7.19
Location is far from the city center, with limited transport options available.
Room Quality
7.14
There were multiple complaints about room conditions, including outdated features and plumbing issues.
Amenities
8.17
Some amenities were appreciated, like the pool and cleaning service, but overall not memorable.
Value for Money
7.63
Most guests felt the hotel did not deliver the expected quality for the price.
Food and Beverage
6.68
Breakfast options were noted as poor and limited.
Overall Experience
8.65
Many guests had a mix of experiences, but there were some pleasant moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:49

Property Description

Luxurious Spa and Recreation Facilities

Indulge in massages and body treatments at the full-service spa, or unwind at the outdoor pool and sauna.

Fine Dining and Bar Experience

Enjoy a meal with garden views at the hotel's restaurant, or sip on refreshing drinks at the bar/lounge.

Convenient Amenities and Services

Benefit from complimentary Wi-Fi, express check-in/out, and airport shuttle services for a seamless stay.

Immerse yourself in a luxurious retreat at Palais de l'Ô, perfectly located near key attractions in Marrakech. Book now for an unforgettable experience at this family-friendly haven.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: RAK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Private host property

Location

Guest Reviews

7.6
Based on 296 reviews
Cleanliness: 6.68
Service: 8.65
Location: 7.19
Room Quality: 7.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 6.68
Overall Experience: 8.65
M
Mikka • couple • ma
10
Pros:

La suite est magnifique, la décoration est parfaite et le confort impeccable.
Le personnel est aux petits soins et très aimable.
Le petit déjeuner au bord de la piscine était très copieux.

Cons:

Une petite suggestion : laisser une bouteille d'eau à disposition pour l'arrivée, ainsi que des pantoufles de bain seraient appréciables à ce niveau de standing.

2026-02-13 • via Nuitee
L
Lambert • couple • fr
10
Tres beau hotel
Pros:

Un tres beau hotel, Merci a tout le staff nous reviendrons c sur.

2026-02-08 • via Nuitee
J
Johann • couple • de
1
Katastrophal und eine große Enteuschung.
Pros:

Überhaupt nichts. Wir haben das Hotel innerhalb einer Stunde verlassen!

Cons:

Alle Bilder auf Booking Seite entsprechen nicht der Realität. Wurden massiv nachgearbeitet! Die Bettwäsche war nicht sauber und hatte alte Flecken.

2026-02-08 • via Nuitee
A
Ana Maria • solo_traveller • ro
10
2026-01-31 • via Nuitee
N
Nikki • couple • us
10
Pros:

everything was beautiful, thank you guys for you hospitality

2026-01-24 • via Nuitee
G
Goundo • couple • fr
10
Franchement je le recommande vraiment surtout si vous cherche un bon repos
Pros:

L’accueil des personnels franchement au top rien a dire ils son tous poli souriant est respectueux.

Cons:

C’est juste dommage que l’hôtel est un peu loin de tout

2026-01-19 • via Nuitee
J
Julien • family_with_children • fr
5
Gros potentiel mais déçu par l’implication du personnel
Pros:

Le calme et la piscine

Cons:

Établissement sale
Personnel absent, voir inexistant

2026-01-19 • via Nuitee
S
Safira • couple • lu
5
2026-01-19 • via Nuitee
A
Adonis • family_with_children • us
1
Roaches everywhere and we found bed bugs and they kept denying to give us a refund
Cons:

Roaches everywhere and we found bed bugs and they kept denying to give us a refund when we were only there for like 15 minutes found all these things.

2026-01-19 • via Nuitee
L
Laurent • couple • fr
10
Pros:

Tt était parfait! Je sais pas pourquoi y en des gens qui font des mauvais commentaires sur ce bel palais
Merci a tout le personnel, nous reviendrons tres bientôt

2026-01-18 • via Nuitee
K
Karan • couple • gb
5
It was a lovely stay as the room was great and spacious and clean. The breakfast was poor and very limited and no vegan
Pros:

The uniq suite was lovely and clean. However the hotel is in the middle of nowhere, taxi cost are significant to get into city centre. The architecture is very Moroccan which is lovely and authentic . The room was very clean and the bed was big and spacious.

Cons:

The distance and the overall location wasn’t great, and that is partly our own fault for not checking thoroughly enough. However being said no readily available transport into Marrakech.

The suite on the ground floor attracts a lot of noise from above and surrounding area and reception. There is not much to do at the hotel and no shops nearby nor could you walk to any shops nearby. The area approaching the hotel is very dark at night hence wouldn’t recommend any walks at night either.

2026-01-06 • via Nuitee
K
Kalle • extended_group • fi
3
A disappointing stay where outdated photos hid a neglected and poorly maintained hotel.
Cons:

This hotel did not match the photos at all.
We had to change rooms twice because there was no hot water. Eventually we were moved to a suite, but even there the problems continued.

The photos on Booking are clearly from when the hotel was newly built. The current reality is completely different. The property is worn down, neglected, and far from what is advertised.

The garden has also lost all its charm and feels lifeless. The pool might be nice in theory, but it is certainly not a reason to book this hotel.

Everything felt tired and poorly maintained. Textiles were old and barely intact, many things were broken or dirty, and the overall impression was closer to an abandoned palace than a luxury stay. Breakfast was just barely acceptable, but even there the details were shocking. The bread basket was completely torn and tablecloths were stained.

This is especially disappointing because the building itself, the old tiles, and the architecture could be beautiful with proper care. It feels like the property has not been maintained for many years.

The location is somewhat far from the center, but that would not be an issue with taxis if the hotel were actually in good condition. At these prices, and if you are looking for a refined or luxurious experience, I cannot recommend this place.

The whole experience was somewhat absurd. In the end, we had no choice but to take it with humor, but I truly cannot recommend this hotel to anyone. Hopefully someone will eventually buy it and restore it to its former potential.

2026-01-05 • via Nuitee
H
HELENE • couple • fr
1
2026-01-05 • via Nuitee
A
Adaeze • couple • ng
1
Very Terrible, avoid this place
Pros:

Nothing
Absolutely nothing
Very bushy and untidy place

Cons:

The Environment
Felt unsafe
They refused to refund for the two remaining days even when I informed them of the emergency I had
The receptionist was mean and the place is too far from the city center

2026-01-04 • via Nuitee
L
Laurent • couple • fr
8
Convenable
Pros:

Literie et lingerie de toilette, propreté.

Cons:

Café et thé à l’eau salée
Manque de discrétion du personnel

2025-12-25 • via Nuitee
K
Kamel • couple • fr
1
2025-12-18 • via Nuitee
A
Alex • couple • nz
10
Pros:

Everything was awesome! Thank u so much

2025-12-17 • via Nuitee
H
Harsimran • couple • gb
2
i will not recommend this hotel it is expensive and not price worthy
Pros:

The Pool was good and clean, and the towel service was good. Cleaning staff was very kind.

Cons:

The room itself was different, as shown in the pictures. I was upgraded to a bigger room on arrival, but it was too dark, and the sofas were not clean, and the washroom water had plumbing issues. It was shown very green in the pictures, but in reality, it was all so sandy and dry that the garden was dead.

2025-12-01 • via Nuitee
L
Loubna • couple • ch
7
2025-12-01 • via Nuitee
H
Hermione • solo_traveller • in
8
2025-11-23 • via Nuitee