Park Plaza Shahdara

Everything

Estuvimos tres noches y durante dos días no limpiaron la habitación.

Tired rooms , dodgy location , nearby mall mostly shut , rude reception girl

Maybe the changing Room could be Improved

It was extremely dirty. I checked 2 rooms and none was good. Bathroom was with the fungus. Sheets were dirty. Breakfast was in different hours than said by stuff during check in. Ugly, dirty and problems with understanding English. Maybe 1 or 2 star western hostel but totally dirty so not recommended. Never ever again.

Price a little High as per the service

Je n’ai pas aimé le manager de l’établissement . C’est écrit un hôtel 5 étoiles mais ne correspond pas à un 5 étoiles. Je suis venue ici pour une compétition de bodybuilding . J’ai l’habitude de voyager partout dans le monde avec mon petit Rice cooker et mon riz et mon eau minérale afin de ne pas tomber malade ! Et c’est la première fois qu’en Inde on m’enlève mon Rice cooker dans un hôtel . «  interdit en chambre «  ok je respecte , mais aucune solution ne m’as était proposé. Ça ne fait ni bruit ni fumé ni odeur ( je l’ai acheté exprès ) ! J’ai demandé à faire cuire mon riz blanc/eau minéral dans le couloir, à la réception, dans les cuisines . J’ai demandé à ce qu’on me le face cuire en cuisine et je paye même la manœuvre 😅 mais rien de tout ça n’as était accepté ! Finalité , mon mari et moi avons eu une intoxication alimentaire après avoir commandé et mangé du riz blanc !!!!
Mauvaise expérience, et manager pas top ! Dommage ! Je viens 2 x par ans à Delhi mais je ne reviendrais pas dans cet hôtel !

Absolutely one of the worst hotel experiences we have ever had. This hotel is a complete disaster and should be ashamed of the way it treats its guests.

The level of incompetence and lack of professionalism was shocking from the very beginning. We went to the swimming pool and were told there were no towels available — something completely unacceptable for any hotel, especially one pretending to offer quality service.

To make things worse, the hotel repeatedly overcharged us, adding the same items to our bill two and even three times. Every interaction felt like dealing with people trying to take advantage of guests rather than help them.

Our room was left dirty for 5 entire days. Housekeeping only came once, and only after we personally complained to the manager. Basic cleanliness standards clearly do not exist in this hotel. Around 40% of the items listed on the menu were “not available,” making the restaurant service almost useless. The Wi-Fi barely worked during the whole stay.

The staff was incredibly rude, dismissive, and completely uninterested in helping guests. At breakfast one morning, despite breakfast being included and fully paid for, a waitress simply told us there were no tables available and offered absolutely no solution. We had to leave and return later, only to find the buffet almost empty and no longer being refilled. Completely unacceptable service.

The most serious issue was that my husband got food poisoning after eating the hotel food. When we called asking for medical assistance, the response was basically that no doctor was available — and nobody cared enough to help us or even check on the situation. The total lack of concern for a guest’s health is disgraceful.

As if that was not enough, the night before checkout we asked for a late checkout and were clearly told it would cost 2000 rupees plus taxes. The following morning, when we asked again to confirm it, suddenly the price had magically become 3000 rupees plus taxes.

Absolutely one of the worst hotel experiences we have ever had. This hotel is a complete disaster and should be ashamed of the way it treats its guests.

The level of incompetence and lack of professionalism was shocking from the very beginning. We went to the swimming pool and were told there were no towels available — something completely unacceptable for any hotel, especially one pretending to offer quality service.

To make things worse, the hotel repeatedly overcharged us, adding the same items to our bill two and even three times. Every interaction felt like dealing with people trying to take advantage of guests rather than help them.

Our room was left dirty for 5 entire days. Housekeeping only came once, and only after we personally complained to the manager. Basic cleanliness standards clearly do not exist in this hotel. Around 40% of the items listed on the menu were “not available,” making the restaurant service almost useless. The Wi-Fi barely worked during the whole stay.

The staff was incredibly rude, dismissive, and completely uninterested in helping guests. At breakfast one morning, despite breakfast being included and fully paid for, a waitress simply told us there were no tables available and offered absolutely no solution. We had to leave and return later, only to find the buffet almost empty and no longer being refilled. Completely unacceptable service.

The most serious issue was that my husband got food poisoning after eating the hotel food. When we called asking for medical assistance, the response was basically that no doctor was available — and nobody cared enough to help us or even check on the situation. The total lack of concern for a guest’s health is disgraceful.

As if that was not enough, the night before checkout we asked for a late checkout and were clearly told it would cost 2000 rupees plus taxes. The following morning, when we asked again to confirm it, suddenly the price had magically become 3000 rupees plus taxes.