Residence Inn by Marriott Phoenix Gilbert

Breakfast

We stayed here December 25-28 while visiting family at Leisure World for Christmas. The suite we had was perfect for giving us a kitchenette, dining area for 4, a living room space and a door separating a bedroom with 2 queen beds and a closet, vanity and bathroom with a tub/shower. The front desk staff was both welcoming and accommodating of questions and providing solutions. The free breakfast was fresh and plentiful and well maintained by the staff. The fitness area was clean and had sanitizing wipes and towels for the equipment. The housekeeping staff was helpful in emptying trash and refreshing towels as we chose not to have the room cleaning service during our stay. The proximity to the grocery stores Sprouts and Safeway was helpful. A gas station in front of the hotel with an ATM and market was convenient on Christmas Day. I imagine the proximity to the Banner hospital would be very helpful to those visiting the healthcare facility.

Staff and stay were great. It was a roomy suite and a quiet floor.

Checkin: November 15, 2025
Checkout: November 18, 2025
Room 402

Bed bug bites and overcharged!

confirmed by Doctor, I have Bedbug bites on my lower left leg and right upper back. He said I should notify the hotel for future guests.

I called and confirmed we did not need a code for the medical discount. (We needed the code at a diff hotel in Scottsdale.) When we checked in, I verified we were there for medical reasons and asked what the rate was. He said we would get it at checkout. I have never stayed in a hotel that would not tell me the rate upfront. He ran my CC, but said it would not be charged until we checked out. (I did not prepay) Upon check out, the GM, Tammy would not honor the medical discount. She said because I made the reservation via Expedia, she could not give me the discount (even though I called ahead, and was told when we checked in that we would be on a medical discount rate). Luckily it was only a 3-night stay - but I was mad enough with just those days being at a higher rate.

House keeping did not clean our room on the scheduled day.

Although we will need to return in 6 months, location is perfect - close to medical facility and restaurants... We will never return to this hotel.

Not as good as other residence Inns we have stayed in. Disappointed with certain aspects of this hotel.
Plus points - pool area great in the day time, good gluten free breakfast options (could add GF cereals to the choices though), great staff in the breakfast area and in housekeeping. Great restaurant next door.
Minus points - there was a lot of noise at night from the pool area. Residents gathered there with loud music. Nothing was done by hotel staff to quieten them. We had to request a change of room after 2 noisy nights. Also, kitchenettes were looking rather tired, as were carpets. Dishwasher had rusty baskets/trays which was concerning. Air conditioning in the rooms was very noisy.
Wouldn't stay here again.

The room was nice and comfortable.
We loved the breakfast. Good options for the whole family. It's hard to find a great continental breakfast. we were very pleased.
Thank you

This is our 5th stay and likely our final stay. It has been a favorite hotel when visiting family nearby. We came for a special family weekend and the hotel overall was disappointing, which was VERY frustrating. The first 1 bedroom suite offered stunk so bad we could not stay in it. We were offered a studio (lower level room) and then moved the next day to a 1 bedroom, so that was a hassle. Very limited apologies, no credit for lower level room We are long standing Gold members; no recognition of status. The 1 bedroom location was poor - near the side door - where every time someone opened a door, ours banged. Every day we left a nice tip, and we had the most minimal service, including not having coffee replenished and inconsistent towels. Our son also had a 1 bedroom and honestly had fewer issues. However, our reservations were mixed up (I think due to our room move and having two rooms with the same name), and we had to resolve the charges. Hallway floors were dirty. Front desk staff was uncaring and inattentive. Breakfast staff was wonderful. This is a very nice property. We honestly spent a lot of money here with 2 rooms. That I took time to write this is a signal. Up your game!

You doubled my booking and withdrew the amount for the stay twice and I am trying to contact you with no answer

Nice, clean property. Pool, hot tub, and basketball court on the premises. Nice breakfast offerings.

The staff and breakfast

Nice place. Good location close too Phoenix Gateway Airport

Great hotel, quiet and clean good staff. Breakfast was good.

The pantry option for grab and go snacks with concierge service was fantastic!

Very clean and staff was friendly.

The main complaints are the tv and the breakfast. The TV guide was on a different time zone and not accurate at all.
The breakfast available contained cheese in all hot food and even the muffins and bagels. For someone that does not like cheese it didn't leave many options.

Marriott properties are always a win!

The suite was exceptionally clean. The beds were firm, yet comfortable. Towels were soft. The breakfast was surprisingly good, with a good variety of different breakfast food. I highly recommend.

The staff at this resort went above and beyond what was expected of them. Ashley, at the front desk was incredible and helped us with every issue we had and always with a smile. She is the first person we saw when we checked in and again, her smile, friendliness and especially professionalism is amazing.