Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent food
Cons:
Overpriced rooms
Old and unclean facilities

Categories

Cleanliness
7.25
Several reviews mention old and unclean rooms.
Service
8.75
Some positive mentions, but a significant complaint about communication.
Location
10
Positive feedback about the location being quiet and close to nature.
Room Quality
7.25
Reviews highlight that the rooms are old and could use renovation.
Amenities
9.25
The onsen and hot spring facilities received positive feedback.
Value for Money
6.25
Multiple reviews indicate the hotel is overpriced for the quality of rooms.
Food and Beverage
10
Many reviews praise the breakfast and dinner buffets as superb.
Overall Experience
9.25
General sentiment is mixed; location and food are strong, but cleanliness and value are concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:34

Property Description

Mountain Views and Hot Spring Bath
Experience breathtaking mountain views and unwind in the outdoor hot spring bath at Highland Hotel. The perfect retreat after a day of adventure at Hakuba Happo-One Ski Resort.

Convenient Shuttle Services and Ski Amenities
Enjoy the convenience of free shuttle services to nearby attractions and ski facilities. With ski pass sales, equipment hire, and storage available on-site, your winter getaway is made hassle-free.

Cozy Lounge and Delicious Dining Options
Relax by the fireplace in the lounge, pamper yourself in the sauna, or challenge friends in the games room. Indulge in a Japanese & Western buffet breakfast and dinner at the dining room for a delightful culinary experience.

Book your stay at Highland Hotel now to elevate your Hakuba vacation!

Important information:

To use the hotel's free shuttle, call upon arrival at JR Hakuba Train Station. Contact details can be found on the booking confirmation.

To eat dinner at the hotel, a reservation must be made in advance (Charges apply).

Please note that special policy applies to bookings for more than 5 rooms. Please contact the property directly for detail.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for ¥2,500 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 177 reviews
Cleanliness: 7.25
Service: 8.75
Location: 10
Room Quality: 7.25
Amenities: 9.25
Value for Money: 6.25
Food and Beverage: 10
Overall Experience: 9.25
K
KEISUKE • extended_group • jp
8
2026-07-20 • via Nuitee
N
Natalie • couple • au
7
Hotel in a stunningly beautiful location with onsen
Pros:

The view from the communal areas was fantastic looking back over the valley to the mountain range. The buffet breakfast and additional buffet dinner was amazing with a huge selection of delicious Japanese foods. Access to the hotels onsen was great once we worked out where it was and who went where. We went to the hotels onsen for the guests at night and again after breakfast. The private baths were fully booked and we went to the ones where all females are in one and all male sin another and they were hotel guests. The hotel had baths at the other end for the general public.
The free hotel shuttle from the train station only goes at certain times. We paid 700 yen for a taxi for the 1.5 kms which was OK. One lady at the reception spoke very good English. She was helpful, phoning for a taxi to take us to the gondola to get to the Mountain Bakery. I think this cost us about 2400 yen from memory. It was late in the day and we didnt think we had time to wait for the bus. We caught the bus back from the gondola base to the train station.

Cons:

We had a room with a carpark view and not the mountain view. It would be worth it to pay extra for the spectacular mountain view. The room was very small. The bathroom was very small but then we used the onsen instead. The hotel was a bit dated but I enjoyed this nostalgia. Otherwise it was well worth the experience of visiting this hotel.

2026-07-19 • via Nuitee
C
Chi Chung • family_with_children • ca
9
Excellent staff services
Pros:

Staff (both morning and night shift)with good language abilities and they are very kind and helpful. My son left his passport and other belongings at Takashaki Aeon mall. Their staff helped to call and locate my son stuff and arrange pickup at the mall. Their staff are extraordinarily well perform and I would like to express my great appreciation to them.

Cons:

Room facilities are a bit old

2026-07-18 • via Nuitee
V
Vilma • solo_traveller • lt
10
2026-07-12 • via Nuitee
N
Nongluck • extended_group • th
10
Pros:

breakfast and dinner very good, clean room, nice location

Cons:

none

2026-07-07 • via Nuitee
欣慧 • couple • tw
4
2026-07-06 • via Nuitee
R
ritsuko • solo_traveller • jp
7
Pros:

風呂からのアルプスパノラマが最高でした。

Cons:

エレベーターが狭く4人がようやくでした。

2026-06-17 • via Nuitee
S
SHOHEI • solo_traveller • jp
6
2026-06-17 • via Nuitee
S
SUDARAT • extended_group • th
8
อองเซ็นดีงาม
Pros:

บ่อแช่อองเซ็นใหญ่มาก สะดวกสบาย

Cons:

อยู่บนเนิน ไกลจากชุมชน

2026-06-15 • via Nuitee
S
shunsuke • solo_traveller • jp
5
2026-06-15 • via Nuitee
M
MEGUMI • extended_group • jp
10
最高！超最高な癒しのホテルです！
Pros:

ロケーションが本当に素晴らしい！
ロビーからの景色に圧倒されました！
だだ、だだ感動！お部屋のドアや鍵にも木の温もりと温かさを感じるデザイン！
古き良き雰囲気の中に、リニューアルされた温泉♨️もあり！食事もどれをとっても美味しいものばかり、スタッフの皆さんも親切にお声かけ頂いたり、宿泊の方々も落ち着いた方ばかりで、気さくにお話させていただいたりと…素敵なホテルにはやはり、素敵な方々がおみえになっているのだと、そう感じました。凄く癒されて、優しい気持ちになる事ができました！また、是非伺いたいです♪

Cons:

ありません！

2026-06-13 • via Nuitee
F
Futyan • family_with_children • tw
9
Pros:

提供泡湯、buffet晚餐很豐盛，直接在飯店用餐也比較方便。
訂房時沒有考慮到離車站1.2公里是很嚴重的失算，後來就搭taxi解決了，車資700日圓
要去Iwatake不確定是錯過接駁時間還是根本沒有接駁，又花了2600日圓
還好要回車站時有預約到接駁車，算是圓滿的 ending

Cons:

洗衣機注水時間太長(因為水量很小)，導致30分鐘洗衣時間變成一個多小時
可以在訂房網上註明接駁車的時間，讓房客可以在訂房時預約接駁車，往返車站或往返Iwatake 對飯店都是大大的加分

2026-06-12 • via Nuitee
K
Kentaro • couple • jp
10
2026-06-12 • via Nuitee
M
MEGUMI • couple • jp
10
最高でした！
Pros:

とにかく景色の良さ！お料理の美味しさ！
お風呂の綺麗さ！お部屋の清潔感！館内もリニューアルされていて、全てよかったです！特に、食事のお世話をされるスタッフの方々が、丁寧、親切、気配りが素晴らしかったです！ステーキを焼かれていた女性の方も焼きながら明るく接客していただきました！ありがとうございました♪

Cons:

…特にないです。

2026-06-09 • via Nuitee
C
Cheng • solo_traveller • tw
10
2026-06-02 • via Nuitee
D
DANAYA • couple • th
9
2026-05-31 • via Nuitee
A
Andy • solo_traveller • hk
10
Pros:

風景
膳食

2026-05-30 • via Nuitee
H
haruyuki • couple • jp
7
2026-05-23 • via Nuitee
M
Misako • solo_traveller • jp
9
Pros:

素晴らしいロケーションと食事、温泉がとても良かったです。

Cons:

特にありませんでした。

2026-05-22 • via Nuitee
W
Wei Tho • extended_group • sg
8
Hotel with gorgeous views of snow-capped mountains!
Pros:

Gorgeous views of the mountains from our room and the dining area. Breakfast and dinner were good.

Cons:

Nothing.

2026-05-22 • via Nuitee