Hampton Inn & Suites Jacksonville

After moving from another country and looking for a house. Hampton inn in Jacksonville North Carolina really helped a lot I got two rooms one for my parents and one for my sibling and we were right next to some places like McDonald’s and chika fila so lunch and dinner wasn't a problem and they also had complimentary breakfast which was a god send and the staff are so lovely especially one of the house keepers Mrs.Zenaida she got our rooms clean and really helped tidy the place up and she’s helps with getting all the stuff that we need for the room like trash and towels and stuff and she’s also amazing to talk to. Room was heavenly after she cleaned it, she got us right.

Kate is truly exceptional! She is always so friendly, helpful, and accommodating whenever I book stays for my active-duty son. She goes above and beyond to make sure he feels welcome and comfortable while he’s away from home. Her professionalism and kindness mean so much to our family. She is a wonderful asset to the hotel - there are many to choose from but we will always stay here due to the outstanding service she provides!

Excellent stay as always. I come often in this hotel, and it is ALWAYS a great experience. Amazing professional and friendly staff. Customer service is excellent. Thank you to Ian that made my stay easier with his help, Treena, please don't ever lose this energy, happiness and bright smile that were good to see before starting a long day of hard work. I will not be fair if I didn't mention our fantastic "manager on duty" Kate Neely. Kate, it is always refreshing to chat with you.
I just want to specify something about the breakfast. When Adriana (manager) and Jeanne worked together, (they are both fantastic workers), they never stopped to move around to provide "all" we need to start a good day, and the breakfast has a huge diversity of good items, but when Sofia worked with Jeanne, I was really surprised to see her (Sofia) staying in the kitchen, for a long long period of time, while Jeanne was running here and there to accommodate the customers. The only thing I did hear was, I assumed, a show or TV show playing on her phone. I really thought that it was not fair for this young lady to be the only one working...
Otherwise, nothing to say, then "positive point". The room was spotless, done every day, really comfortable. The parking is huge, all good.
I will be back soon. Bravo

Booking for a large group Liz was amazing constantly keeping me updated on who had reserved rooms. On site rooms were clean, front desk staff and breakfast staff were friendly. During stay messages were sent out to see how my stay could be improved, I had none. Suite was spacious and was cleaned daily.

Kate, that front desk manager was exceptional. One of them the best experiences I’ve ever had in town.

Overall during my stay everything was pleasant and exceptional and enjoyable. Would stay here again

Outstanding location, awesome, knowledgeable and friendly staff.

Hampton Inn Jacksonville, NC

I ( we) had an outstanding experience with the front desk staff ( Nola) during my ( our) stay for my mom's 95th Birthday Celebration.
From the moment I ( we) checked it, she was warm, welcoming and incredibly knowledgeable and took the time to answer all of my questions about the hotel accommodations, amenities, restaurants in the area and making sure I (we) had everything I (we) needed for a comfortable stay.

What impressed me most was ther excellent knowledge of the local area. Nola's restaurant recommendations were fantastic—she suggested options that matched exactly what I was looking for, and every meal exceeded my expectations. It's clear she genuinely cares about ensuring guests have a great experience both inside and outside the hotel ( Southern Hospitality) at its best!
The breakfast was AMAZING ( yum).

Exceptional customer service makes all the difference. the professionalism, friendliness and attention to detail shown by her definitely enhanced my visit as we were stressed from traveling, and hoping everything with the planning went smoothly. I highly recommend this hotel and look forward to staying there again!
NOLA, Thanks again- YOU ROCK!!

Very Good location, near restaurants and shopping. Room was very clean. The Lobby was very clean as well. Staff Friendly.

My Hampton Inn and Suites stay in Jacksonville, NC on July 18th, 2026 was very welcoming. Staff member Nola was exceptionally kind, helpful, and attentive to my last-minute needs. Thank you for such a nice first-time stay...

Being greeted by a smile and warm hello upon entering the foyer every time was wonderful. Both Treena and Kate were very kind and helpful, but every employee I came in contact with left thing what a great job the interviewer did selecting that employee for the position.

The hotel itself is nothing extravagant, but it’s well taken care of and clean. Bedding and pillows were comfortable. The rooms are not crowded and laid out nicely (single king room). Would highly recommend for mid-level price point.

The hotel is very clean with a great staff. My room is being cleaned by Elizabeth who is doing an outstanding job! Breakfast has been a good way to start each morning.

I had a wonderful stay at this Hampton, and the biggest reason was Nola at the front desk. She truly went above and beyond to make our stay memorable.

When I arrived, the two guests ahead of me were both upset about different issues. Nola remained calm, patient, and professional with each of them. By the time it was my turn, she greeted me with a genuine smile and made me feel like I was her only priority.

I was in town for business meetings and had my teens with me. Without me even asking, Nola offered to help find activities to keep them busy during the day. The level of service didn’t stop there later that evening, while we were out for dinner, she had found even more ideas and made a point to stop us and share them. That kind of thoughtfulness is rare and made a huge difference in our trip.

The only area that needs improvement is housekeeping. Our room had several false eyelashes on the bathroom counters and floor when we arrived, and they remained there throughout our stay, which made us question how thoroughly the room had been cleaned.

Despite the housekeeping concerns, Nola’s outstanding customer service made a lasting impression. She is an incredible asset to the Hampton team, and I hope she receives the recognition she deserves.

Hotel is dirty. Tub has a permanent ring. Toilet had not been cleaned. Sheets were not fresh. Dining area floor was dirty at 6 pm with no diners so it looked like it had not been cleaned from earlier dining. There was a fly on the serving tong at breakfast next morning. Fortunately Nola was kind enough to have housekeeping change the sheets on one bed for me. Overall very disappointing for a 3 star hotel. Needs updating and better housekeeping standards.

Very clean and professionally run property. My room was immaculate and spacious with a mini-frig, desk, large TV, etc. The location was excellent as there were many restaruant options within walking distance. Elizabeth was exceptional in ensuring that my room was ready to go!

This review is to compliment both the check-in staff that took time and showed patience assigning rooms to our group of 15 travelers in town for the Ocean City Jazz Festival. My second review is to compliment Zenaida our room attendant to saw to it that every request was handled with care. I appreciate the high level of customer service we received during our stay July 3-5, 2026. Thank you!