Palace on Ganges

The property was being painted inside resulting in the room smelling like chemicals. The internet was terribly slow and kept disconnecting. The aircon is old and noisy. The floors were quite dirty. Rest of the room was perfect

This property was well located but the rooms were not as clean as I would like, there is lots of dust and because they are renovating there was a paint smell. Breakfast area is quite poor and needs to be renovated , the food was great from the kitchen and the staff friendly

Amazing experience !

Good location near the Ganges. Hotel has seen better days, but it served us well. We had a basement room, which was nice and quiet. Dinner was less than satisfactory. Shame no alcohol was served as the hotel has an enviable rooftop restaurant.

I was part of a group travelling to Varanasi during the Kumbh Maya. Our tour operator had booked, confirmed and paid in advance for 10 rooms for two nights.
Our booking was cancelled by the hotel by email the night before check-in with no satisfactory explanation given. We can only assume that, with the success of the Kumbh Maya, the hotel realised they could get significantly more per room.

It doesn’t matter how great a hotel might be if you risk being left stranded with nowhere to stay. It shows an utter disregard for the welfare of their guests and no sensible traveller should be booking with them.

Hotels in a good location. Food was excellent. Room had no window. Only one power point in the room. WiFi was variable and needed to be reactivated every time you went out.

This is a heritage hotel, very close to the Assi Ghat. Given the age of the building, do not expect a modern clone but engage with history and enjoy the unique character of the place. There is a roof-top restaurant to be enjoyed.
I cannot fault the staff for their friendliness and willingness to help, with a particular mention for Ranjeet and Ankit, who always seemed to present!

Firstly, read the negative reviews before you book this expensive hotel.
At check-out, I was told my Wisecard transaction was invalid and accepting this to be the truth, I then paid with my credit card. Consequently, there was a double-charge which I realised when I checked my bank statements several weeks later (the hotel did not alert me). There followed many months of bank-led investigation until the Hotel was forced to repay the overcharge.
Room: nice, with a small balcony facing a crazy-loud-round-the-clock street. Furnishings nice enough, bathroom smelly
Room service: slow++
Restaurant: verandah for dinner-good food but slow++ with a pushy waiter. We were offered free meals as some sort of recognition for being the first (?) tourists of the season (now feels like a scam to me).
Breakfast: OK on the gloomy basement floor
Decor: nice, some historical instruments, earthenware on display
Location: reasonably close to the ghats, but so are other hotels
Recommendation: go elsewhere.

Absolutely amazing hotel which makes you feel like you're home away from home. Travelled with my family consisting elderly and kids and had encountered some issues, however, Mr Vivek helped us sort it out quickly and efficiently. The team made us feel cared for and were warm although in a foreign land and they quickly made alternate arrangements for us on last minute notice. Kudos to Mr Vivek and team for the wonderful experience. Rooms wise we got the Assam room and the Punjab room and although it didn't have windows, the rooms were cozy and quaint. Decent sized, clean rooms with a great restaurant on the rooftop. Would definitely recommend.

We visited this prooerty on 27th oct with family thinking it will be a convenient location and a good experience but shockingly this was our worst ever stay.
No geyser facility- we took cold shower.
No drinking water on demand- we slept thirsty.
No cleanliness- rooms were not even mopped
Mist of the things were falling apart.
You keep calling the reception, they either do not pick up or don't send what you need.
We accidently made double reservation through agoda and they refused to refund money . For no refund policy , we understand the money being charged in case of no show but this is completely a fraud by property and Agoda collectively.
In the property , we kept on asking for the manager he neither showed up nor picked up our phone. They simply don't care .
Pathethic people, pathetic experience

Excellent service, good Indian food. Mr Sashi in reception n his team were very helpful as I was travelling with family ( Sr citizens) we all were very comfortable there.. it is right on Assi Ghat. Looking forward to more stay with them. Wishing them all the best. Hope they come up with the lift soon.

Very bad experience. The staff is unfriendly and non cooperative. Dirty and dingy rooms . Very small washrooms . One can hardly move one’s arms while using washroom.
Be prepared to not receive the order if you opt to order some food in your room.

Hotel located near to assi ghat which is main attraction. And hotel owner knows that and that is why hotel charges are equal to five star rate in the same city.
No windows, WiFi is horrible because once you go out of hotel you would need to reset the phone again for WiFi. Breakfast was horrible only paratha and vegetable sabji, bread butter. Although in room menu they offer eggs items but not in breakfast. No dosa no idli . Croissant were cold brought from other place.
No elevator in the hotel. And if you want to stay after 12 pm if you have flight to catch they charge you extra even if the hotel has less occupancy.

Amazing location but the black mold in the shower was disappointing.

Palace on Ganges is a heritage hotel, located just steps away from Varanasi’s Assi Ghat. The close proximity to the ghat is without doubt, the most attractive feature to this hotel. We booked a twin share “luxury” room on a “high” floor as room only costing more than double what we paid per night in Jaipur and Agra in the nights prior, which were both 4+ stars and highly recommended (Raddison City Centre and Royale Sarovar Portico Agra respectively).

On check-in we were told the roof top restaurant is open for dinner only and breakfast is only downstairs. We booked a room only rate and we knew breakfast would be an additional charge but only had toast and coffee as per the continental breakfast option on the menu but were charged the full buffet rate (which had barely scraps left by 9:30am)

The room was quaint, nothing special and mostly clean except the shower which had black mold spores all over the floor grout and bottom tiles. The provided toiletries were dusty from not being used - I used the tooth brushes to clean the shower a enough to be bearable, complaining seemed hardly worth it with the language barrier. The air con leaked on our clothes (it’s only was so just dried them off) and our “high floor” level 2 of 3 so not 1 or basement as other reviews shared.

Pros:
+ 1 minute walk to Assi Ghat which comes to life morning and night for Ganga Aarti and Subah-e-Baranas.
+ Quick auto-Rickshaw ride (they park out the front and all quite nice to chat to) into main circle for shopping and markets
+ Ok view at the restaurant and great view from the top level balcony
+ Restaurant staff and housekeeping staff were very kind and accommodating

Cons:
- Costly
- Misleading on views, don’t expect one at all unless booking a Commodore room on the second or third floor
- Breakfast is terrible, eat somewhere else
- Cleanliness was not great

Since I had seen on the internet that the hotel also offers windowless rooms in the basement, I had booked a double room on the upper floors. I was given a windowless, stuffy room on the upper floor, right behind the reception. After an almost sleepless night, I changed the hotel without being refunded the 4 other nights I had booked. An absolute failure of a hotel.

Had a lovely meal at the rooftop restaurant at Palace on the Ganges . Binod our waiter was so friendly managed to anticipate our every need! Live music was really fun and staff and were fantastic. Food was great and a good price. I would visit again purely because of Binod ! Thank you

1 rooms are stinking badly . There is no ventilation
Reception staff is very rude .
Their website is misleading.
They are telling us for lower floor .. which is basement . It is stinking like public toilet
The staff is not ready to cooperate.
In the name of hertiage building they are proving us stinking rooms

Vinod was very hospitable. We had malai kofta and aloo jeera. The prices were only slightly more than average, but it is a beautiful property with a gorgeous view. There was also live music. We were sat immediately and all staff were attentive and professional. Thanks Vinod for your wonderful service.

Nice hotel. Nice staff. Nice room. Clean room. Ok food; breakfast buffet is extremely limited. If you want anything other than a traditional Indian breakfast your options are toast or toast. No eggs or anything else that resembles western food.
But despite all of this …. This hotel is TOO LOUD TOO LOUD TOO LOUD!!! Located near the Ganges in a busy area - the car horns, dogs barking, and religious chanting literally NEVER stops.

Wonderful staff and convenient to all places close but cannot get into hotel in the evening as road blocked off by police, they need to fix it as very inconvenient to guests arriving in the evenings to carry in baggage