Eliza House

Hotels
7.6 (1714 reviews)
14-16 Grosvenor Street , Edinburgh , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
6.53
Several mentions of cleanliness issues in the rooms and facilities.
Service
8.52
Friendly staff and assistance noted positively in multiple reviews.
Location
8.52
Convenient location with easy access to transport and attractions.
Room Quality
7.03
Rooms noted as spacious but with concerns about temperature control and outdated facilities.
Amenities
7.53
Generally sufficient amenities, though some issues with heating and fixtures.
Value for Money
7.03
Mixed feedback regarding pricing versus quality, additional costs for breakfast noted.
Food and Beverage
8.02
Complimentation on free drinks and breakfast options, though breakfast was not included in all reviews.
Overall Experience
7.62
Overall experiences are varied with a general fondness for the hotel's charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:06

Property Description

Central Location near Edinburgh Castle and Princes Street Gardens
The Eliza House offers convenient access to popular attractions and the city center, making it an ideal choice for exploring Edinburgh on foot.

Comfortable and Stylish Rooms
Individually styled rooms with modern amenities like flat-screen TVs and en suite bathrooms ensure a comfortable stay for guests.

Nearby Dining and Shopping Options
With a variety of restaurants, bars, and shops just steps away, guests can easily immerse themselves in the local culinary and retail scene.

Book now to experience the perfect blend of comfort and convenience at Eliza House during your Edinburgh getaway.

Important information:

Please note group bookings of more than 5 rooms will have a different cancellation or deposit policy. You will be contacted after booking with the different policies and we will require you to provide cards details for payment. The payment will be dependent on the dates and size of the group.Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 1714 reviews
Cleanliness: 6.53
Service: 8.52
Location: 8.52
Room Quality: 7.03
Amenities: 7.53
Value for Money: 7.03
Food and Beverage: 8.02
Overall Experience: 7.62
F
FABIOLA • family_with_children • ar
5
2026-02-12 • via Nuitee
C
Claire • family_with_children • sg
10
Pros:

The reception was helpful, and always available. Free tea and coffee facilities in room, very good location near Haymarket train station. Good neighbourhood

Cons:

Nothing. I loved my stay there, I will go back.

2026-02-12 • via Nuitee
J
Julia • extended_group • at
1
Katastrophal.
Pros:

die Lage

Cons:

Die Mitarbeiter und das Bettwanzenproblem

2026-02-11 • via Nuitee
A
Andrea • family_with_children • it
10
2026-02-11 • via Nuitee
A
Aguado • extended_group • es
8
Pasé 4 noches en Eliza's House
Pros:

Me alojé con mis amigos en dos habitaciones triples y lo elegí ya que tenía muy buena ubicación centrica para poder ir a los sitios sin necesidad de caminar mucho pero sin coger transporte público. Las camas en general muy cómodas y las habitaciones súper amplias. Lo recomiendo para parejas, familias y amigos. Me gustó el detalle de que siempre teniamos agua y un pequeño desayuno en el lobby donde podías cogerte lo que quisieras. Además, todos los días limpian tu habitación y cambian algunas toallas. Si vas en invierno tienes calefacción y si no tienes adaptador para el enchufe te lo dejan. Tienen recepción 24h y son súper amables, nos dejaron incluso hacer el check-in 2h antes de lo previsto. Además, tienes tranvía y bus a 1 minuto andando y un montón de cafeterías, pubs y lugares para comer. ¡Es ideal!

Cons:

Lo que NO me suelo de la habitación es de moqueta y la verdad que no pasaban aspiradora o no la limpiaban. En mi habitación nos encontramos una araña gigante que matamos y es debido a esa suciedad en el suelo y en las esquinas. En mi habitación dormiamos dos pero la cama individual estaba completamente rota, no la usamos pero lo comento para que lo arreglen. En general ha sido muy buena experiencia y quitando de esas dos cosas que son puntuales, si volviera a Edinburgo seguramente me alojaría de nuevo allí. Por cierto, no tienen ascensor, es importante por si quieres reservar y no puedes subir escaleras.

2026-02-10 • via Nuitee
L
Lee • extended_group • gb
5
2026-02-09 • via Nuitee
M
Mylène • family_with_children • fr
9
2026-01-30 • via Nuitee
A
Ana • couple • pt
7
2026-01-24 • via Nuitee
M
Maria • solo_traveller • jp
7
Good value, with exceptional location. Provided what I needed for this particular stay in Scotland.
Pros:

My room was ready before 3pm and I was allowed to check in early by the gracious front desk staff.
The bed was a good size especially for a solo traveller.
The room on the ground floor was smallish (may be able to look smaller if the bed chosen was a single size i think?) but it had super high ceiling that I didnt feel claustrophobic at all. There is a window behind the tv and dresser table with mirror but being in the ground floor - it only really looks out to the street outside. What I found extremely helpful and unique was the shower that had a hand held nozzle aside from the main rain shower head above. All the previous accommodations I had in the UK did not have this option.
Location was exceptional. Literally two mins walk from the Haymarket train station and the tram stop to the airport. Highly recommended for travellers who are time poor like myself.
P.S. access to wifi and youtube, netflix, prime etc inside the room was very helpful.

Cons:

The hallway just outside rooms 1, 2 and 3 had a very strong wet dog smell that never went away for the whole duration of my stay (5 nights, 6 days). Thankfully, it did not seem to permeate the inside of my room. Inside the room, the heaters were all portables. One in the bathroom which was very noisy but did really heat up rather quickly. The small ones in the main room are both located twoards the wall located the furthest away from the bed which could be a problem for me during winter when its really really cold. But it I think this is because there were no electrical plugs found on the walls closer to the bedhead - at all. Which was another minor inconvenience for me because charging my phone, watch, etc can only be done away from the bed. There were too many furniture in the room of that size which made it look rather cluttered. In saying that - I think it will made even better if they provide a full length mirror instead of the short dresser and short stool.

2026-01-20 • via Nuitee
L
Lya • couple • fr
9
2026-01-20 • via Nuitee
R
Robin • couple • be
8
2026-01-20 • via Nuitee
P
Philippe • extended_group • fr
10
2026-01-20 • via Nuitee
J
Jennifer • couple • es
7
Precio bueno para lo que hay
Pros:

Detalle de desayuno y personal muy amable

Cons:

La calefacción se apagaba todo el rato y no había agua caliente

2026-01-20 • via Nuitee
A
Amanda • couple • es
10
Increible
Pros:

Muy contenta con todo

2026-01-20 • via Nuitee
A
Abbie • couple • gb
8
Pros:

Cheap and cheerful really nice staff however rooms feel slightly dated,on a plus however great links into the city and rest of central Scotland,paid 100 for 1 night and all things considered (location and services) would say it is worth it, staff were nice

2026-01-20 • via Nuitee
G
Grant • solo_traveller • gb
9
2026-01-19 • via Nuitee
K
Kali • couple • ca
9
2026-01-19 • via Nuitee
R
Ralf • couple • ch
8
Authentic, nice old house. Friendly people. Good location
Cons:

Only concern: We are used to 180 x 200 cm beds with two single mattresses and two times bedding. So the beds are not really comfortable for us. Too small, too complicated regarding the bedding.

2026-01-19 • via Nuitee
K
Kathleen • couple • au
10
Really enjoyed it
Pros:

Great location for the train station and the tram

Cons:

Everything was fine

2026-01-19 • via Nuitee
D
Denis • couple • sv
10
2026-01-19 • via Nuitee