Aloft Kuala Lumpur Sentral

I purposely came back to this hotel because of Aishah, the young girl serving at your Nook Restaurant. She is attentive, warm and hospitable. I noticed that she always go the extra mile to make her guest comfortable and enjoying breakfast. I highly recommended this hotel. Thanks again Aishah, we'll be back.

We had a great experience breakfast, variety food and good ambience... very good and excellent service by aishah at Nook Restaurant .

We spent 2 nights here, and everything was amazing. The staff made our stay really enjoyable. Special thanks to Atiquah at the Front Desk, as well as members from Concierge, Housekeeping, and Engineering, that I cannot recall their names. Everybody was amazing, they were really attentive, always ready to assist us, and welcome us with their warm smile. The people here will be something that I will never forget about my trip. Their Teh Tarik was very good, I tried the first sip at Nook for the breakfast, and I fell in love with it right away. I wish I could stay here longer, so I will definately comeback! Terima kasih ;)

Not a great way to start the day.
I was having breakfast and enjoying the city view when I briefly went to get dessert. When I returned, our table had been cleared even though we were still using it. My Teh Tarik was gone, and worse, my glasses were taken without my knowledge or permission.
A staff member eventually returned my glasses after we asked, but there was no apology for removing my personal belongings or for clearing the table while drinks were still still on it.
The worst part of this experience was a staff member named Subra, who was extremely rude and unprofessional. He came to our table and said, “HAVE YOU DONE? WE ARE EXPECTING GUESTS.” There were no guests waiting in line — I repeat, NO ONE.

This behavior is unacceptable in any hospitality setting. I strongly believe this staff member needs proper hospitality training, as someone with this attitude should not be placed in a customer-facing role.

Dear Subra, FIX YOUR ATTITUDE. THE WORLD IS NOT REVOLVING AROUND YOU!

Stay was good. Chek Dalshinamolrthy at the Nook Cafe was fantastic and made my breakfast experience wonderful. Will return because of the good service and nice South Indian food! The location of the hotel is convenient, right next to the railway station so that’s great.

Great location—very close to KL Sentral, which makes travelling super convenient. The environment is nice and comfortable. A special shout‑out to Solim Ullah, who was very helpful and polite, and provided excellent service throughout my stay. I’ll definitely come back to stay here again when I visit KL!

Dear Aloft Kuala Lumpur Sentral Team,
I would like to share my very positive experience during my recent stay at Aloft Kuala Lumpur Sentral from 3 January 2026 to 5 January 2026.
Once again, my stay was excellent and lived up to the high standard I have come to expect from your hotel. From the moment I checked in, I felt genuinely welcomed. Although I unfortunately cannot remember the name of the receptionist who assisted me during check-in, I would like to sincerely praise her. She was professional, warm, efficient, and truly made a wonderful first impression. Please kindly pass on my appreciation to her.
I would also like to highlight an especially kind and memorable moment involving a member of your housekeeping team. Despite not being part of his formal duties, he took the time to help me look for a power outlet to charge my electronic devices. His willingness to help, kindness, and attentiveness left a lasting impression on me and perfectly reflected the spirit of excellent hospitality.
My room (Room 1810) was comfortable, clean, and very well maintained, contributing greatly to a pleasant and relaxing stay.
Thank you to the entire team for your outstanding service and genuine care. Experiences like this are the reason I am always happy to return to Aloft Kuala Lumpur Sentral, and I will gladly recommend your hotel to others.
Best regards,
Dr. Tan

I had a wonderful breakfast experience at Nook, Aloft Hotel. The food was great and truly made my day. What made it even more special was the excellent services from all of the staff especially the trainee, I think his name is Klent. He approached my table with a warm and friendly attitude while clearing it and we ended up having a very pleasant conversation. I really appreciate it. Great food and great service overall!

Stayed for one night. Arrived late night at the hotel. At the check in downstairs the agent was kindly overwhelmed and the process took quiete long. The shower has less pressure. Overall it was satisfying.

We enjoyed tasty food, a comfortable setting, and Mr Klent ensured every detail was taken care of, making our visit enjoyable. Thanks for making our dining experience so pleasant. A great place to dine!

great foods, warm ambiance, and cozy vibes. The service was good, and Mr Klent made sure all dirty dishes were quickly cleared after we finished eating. we had a truly memorable dinner🙌🏻

Nook offers great food and a welcoming atmosphere with cozy vibes, and excellent service from Mr Klent who was fast and responsive service.

The food at Nook is delicious and offers a wide variety of options. Thanks to Mr Klent, consistenly ensured that every table remained spotless and that all used plates were promptly cleared, making our dining experience very enjoyable👍

The food at Nook in Aloft Hotel was delicious, and the service was excellent. The service provided by Klent was excellent and very professional. He was attentive, and made our experience at Aloft Hotel memorable.

Good location for station and airport transfer. This was our third Aloft during this trip and our least favourite. Breakfast was not included and there was no water dispenser in the lobby to refill our bottles, which we have come to expect in their hotels, especially when the tap water cannot be drunk. The room itself was nice and spacious. The shower could use a hand held shower as well as the overhead one. The location is right near Little India, so fantastic for curries etc but not so convenient for other foods.

This hotel is completely overrun with Indian families and Indian tour groups.

The mess and noise they make is difficult to comprehend.

Could probably be quite good, but these chains chase the tour group dollar.

Stayed just a night but it was fabulous. Staff made us feel welcome and extended the late checkout upon request. Would stay there again if opportunity arises. Travelled with 2A & 2C. The mall next door was extremely convenient the usual suspects for food, Parkson and an interesting supermarket. Transport is also not issue when the hotel is above the transport interchange of sorts.

This is my second stay at this hotel. The first stay, in 2023 was a poor experience given the overcrowding in the breakfast room resulting from the massive tour groups that took over the place, which I endured each of the three mornings I stayed at the hotel in addition to the forgetfulness of hotel staff to assist me with my luggage when I twice requested they come to my room at a certain time.
Anyway, in reply to my review, hotel management replied that I should give the hotel "another chance" and stay again. I agreed.

So what can I say about my recent stay from 27 November:

(A) The hotel is next to the main train station, KL Sentral. This is where the direct train service from the airport arrives in central KL. Note, from the airport there are two trains: the 28 min non stop to KL Sentral and a longer 3 stop service. The price is MYR 55 o/w or MYR 100 round trip (or return). Being told that the hotel is near KL Sentral is interpreted by many, including me, that it's a short walk from the train to the hotel lobby.
Not exactly, as I found:
(1) There are several exits from KL Sentral and only one is convenient for guests at Aloft. It involves entering the shopping centre (located next door to the train station) called "Nu Sentral" directly from the train station and taking a shortcut from the shopping centre to the hotel lobby. That exit has sign indicating "Aloft", is located next to escalators from KL Sentra, which leads into the shopping centre, but the sign is not large nor is it placed where you can see it soon after getting off the train. Compare this to the signs for the Hilton and Le Meridien hotels, both of which are also next door to KL Sentral but whose signs are huge by comparison to the Alfot sign and the are highly visible when you are in the concourse of the train station; (2) Walking to the hotel is an effort if your luggage doesn't have wheels; (3) While the sign "Aloft" indicates you should take the escalator into the shopping centre called "Nu Sentral", in order to make use of the short cut to the hotel lobby, is not revealed anywhere to the hotel guest (before arrival) is that the shortcut, which has a door connecting the hotel to the shopping centre, closes at 22:00. The same time as the shopping centre closes. I arrived at 22:45 or so, with carry on bags (plural) that had no wheels and was told by security guards to take the escalators (plural) to the ground floor, exit the building, walk 400 metres to an office building, take the lift to ground, exit that building, walk 150 meters to the hotel's entrance. Did ALL of that and arrived at the hotel lobby feeling like I was dead and buried.
At reception I was served by a wonderful young woman, ANIS, who made clear that my request to pay cash for the room and not use my credit card "is agreed", but then said my card would be charged now MYR 1,600 which, two weeks after I check out and pay in cash, will be credited back to me. I was too tired to discuss this matter with her but in all my travels I am used to hotels putting a hold on my card and in time releasing the hold. ANIS indicated, but maybe I misunderstood, that I will be charged and then reimbursed the MYR 1,600. I certainly hope I misunderstood, because in Australia, such debits and credits cost the customer about 4% of the original amount as banks in Australia NEVER refund the mark up and foreign exchange fees they charge on foreign based transactions, in this case the "purchase" of MYR 1,600.

What about the room?

(i) The room was nice and modern;
(ii) There was a note from the manager hoping my stay this time would be enjoyable;
(iii) There is an in in-room safe which makes clear that it is not a substitute for leaving valuables with hotel reception (in their safe) as the hotel will not be liable for loss from the in-room safe. Makes me wonder why anyone would put valuables, passports etc in a safe when the hotel expressly denies liability for loss?
(iv) The first night was rainy heavily and all night I could hear rain hitting a metal awning or sheet, just outside my closed window, which made sleeping difficult;
(v) Water pressure in shower and basin was perfect;
(vi) Air con was perfect;
(vii) TV worked well, but the fridge only slightly cooled drinks placed in it.

What about breakfast?

(i) The next morning started bad. I took the lift down from my high floor and it stopped 7 times on the way to the first floor (breakfast room). This was indeed aggravating. By the time it got to the ground floor the lift was heaving with guests. When members of a tour group, who entered from multiple floors, chose to continue their conversation inside the lift, long after the lift's doors were open on the first floor, I thought I reached the end of my tether;
(ii) There is a section where french toast is stacked on a shelf, ready for guests to take without waiting. The problem is on all days I had breakfast, the toast was cold. The line for omelettes was always too long and I never enjoyed that dish. There was a "beef and pepper" dish, which ideally should be labelled as "very peppery".
The breads available as well as cheeses and jams were good.
But the behaviour of many in the tour group was unacceptable. Next to the jams (thankfully including Kaya) were small dishes in which to place the jam and take to one's table. Of course some folk choose to put the jam next to the toast on the one plate and not bother with the small dish. Fine by me.
What is not fine, from a hygeine point of view and a time wasting point of view is seeing a guest spoon the jam directly on top of his toast and then take his knife to spread the jam all over the toast and then take that knife and place it in the jar of jam in order to extract more jam. Who knows where that knife has been before it was plunged into the jar of jam. I have no idea why people (and this was a daily event) behave in such a manner? Of course it is not for me to educate them on manners.
I pointed this to staff and they nodded in agreement, that "yes, this happens often".
(iii) Tables in the breakfast room are of various sizes: 2 seats; 4 seats etc. On each is a sign: green on one side (indicating "table is free") and red on the other side (indicating "table is occupied", with the implication for whoever is looking for a table to sit elsewhere). I found an available table, placed my newspaper and phone on the table and flipped the sign to indicate to passers by that the table is occupied. I fetched some food: pastries and cereal as the line for omelettes was incredibly long and returned to my table. On my left sat two gentlemen from the large tour group. About 5 mins into eating cereal, a colleague of these two men walked past, stopped near the the two gentlemen and started talking to them. Very soon after, without asking me, without displaying any manners whatsoever, he proceeded to turn the green/red sign - which indicated to passers by that the table was occupied) - flay, down on the table and sat down at my table, moving my pastries closer tom me so that he would have room for his dishes. Politely I asked him to sit elsewhere as I wanted to use my computer, but he ignored my request. I put up with this and did not make a scene. Unfortunately as the room was full, I could not move to another table, which was my preference.

In the breakfast room I commented on my experiences to a senior person (supervisor?) and a lovely, intelligent trainee, AIN, who I am sure is destined for a high position within the hotel industry.

Lowlight of my stay?

On my second night I went to bet at midnight. At 01:30 I heard a knock on my door. I travelled alone, so I knew that my wife wasn't doing the knocking. Nor did I have or expect guests. I ignored the knocking.
But it continued and grew louder.
I continued to ignore it.
It then got louder still and the person knocking was screaming.
I looked through the peephole and saw one man, neither caucasian nor of the ethnicity of the large tour group looking very angry. I told him to go away or I'll call security.
He replied by screaming again (I could not make out the language, but as I know some Bahasa Melayu, I doubt he was screaming in Malay) and he proceeded to kick, yes kick the door.
So I called security and was told they'll send someone up to attend to the matter.
Five minutes later I called again having seen nobody come up to "attend to the matter".
Finally a young chap turned up, I could see him through the peep hole in the door, and after a while the noise subsided and the offender moved away from my door.
What surprised me was that the young security chap had no baton, no gun. No weapon of any kind with which to defend himself if the offender became violent.

Why did the offender try to break my door down? Was he drunk? Was it a drug deal gone wrong? Was it some other sort of criminal activity? I do not know. What I know is that had it been my wife and not me travelling, she would most certainly have had a heart attack had she experienced what I experienced.
Before departing the hotel two days later I asked around, guests in the breakfast room, guests on my floor, housekeeping as well as reception staff about the incident.

The following facts emerged:
(A) My door was one of at least 4 that were pounded by the offender;
(B) Such terrifying pounding has been experienced by two guests in the past;
(C) Notwithstanding CCTV footage was collected, the person, some 48 hours after the event, was yet to be identified;
(D) Management reported the incident to all staff the morning after it took place; and
(E) Contrary to my assumption/hope that security staff are equipped with items to defend themselves in case of trouble, I was told that the staff carry no weapons at all and if there is a major problem, only then would the hotel call the police to attend. I presume security staff being injured by an offender qualifies as "a major problem", but it should never get to that. If I may suggest, if the hotel does not arm its security staff properly, perhaps they should send two security staff to attend to an incident and not one, given nobody knows what could have happened. The offender, for all anyone knows could have been armed.

Departure

I can't recall the duty manager's name, I think it was IRFAN and a reception desk staff (whose name started with an "S") were very polished and efficient in processing my checking out and assisting me with my luggage.

In short: the staff are good; the breakfast buffet leans towards Indian options and not Malay (much to my disappointment); the crowds in the breakfast room can be claustrophobic and the manners of those in the massive tour group with which I experienced, were what I expect in a 1 star hotel.
The biggest take away for me was the terrifying pounding on the door. What was I to do if the door was broken down. I seriously looked for anything in my room to use to defend me in case the offender managed to enter my room, but found nothing at all that would stop him, if he managed to enter the room.
Had I possessed an aerosol deodorant I could possibly use that to defend myself by sparring the offender once he entered my room. But I didn't have an aerosol.
I am in my 50s and felt terrified given what transpired.
Would I want my 40 something wife staying here on her own and risking such an experience? No way. Would I want my elderly folks staying here and having heart attacks and sustaining heart damage? No way Jose.

It's not like I have stayed here many times and this was the first such terrifying experience. On the contrary, this was only my SECOND stay in the hotel and the experience reminded me of scenes from Law & Order when drug deals go sour and the perpetrators seek to enter a home and kidnap someone.
As stated earlier, on arrival in my room there was a note from the manager hoping my stay this time (when compared to my first experience with Aloft) would be enjoyable.
Interestingly and unfortunately, even though the event took place at 01:30 Friday and I checked out 18:00 Sunday, there was no communication from anyone at any time elaborating on any investigation or appologising for the the attempted break in to my room. Whatever I discovered, I did so on my own.

Presumably Aloft hopes or thinks I will just forget about the ordeal.

it was an amazing dinner night with my families. tonight will be my last day being here since I will go back to sabah by tomorrow evening, I had a great time having fun with my families here , Mr Klent served us very well, he would picked up and cleaned every single of our dirty plates immediately . we appreciate it very much . the foods are amazing , we love it here .

The hotel room is very beautiful and clean. The facilities are complete. The location is strategic and very convenient for us who use the LRT. Your receptionist, Nik Muhammad, provided very good service and spoke in a polite and orderly manner. We will come back again next time.