Aloft Kuala Lumpur Sentral

Check In : 30.03.2026
Check Out : 31.03.2026
Stay : Third Time

Check In : Ronaldo assisted me during my checkin time which I cant thank enough. His service, his wit, his talk and his joke are one of a kind in the service industry. I cant get ahold that whenever I came back to the hotel, he would totally greet me by my name. That is genuine services to the heart.

Room : Level 24 facing Le Meridien is perfect. The room at number 09 is a great one. The size is massive and I love it so much. It can fit 2 or 3 more beds inside the room. Honestly, you need to do something to make the room not feel too empty. Maybe another table or big sofa bed. The amenities are complete. I love it so much. Washroom and changing room is massive.

Dining : The breakfast is spoilt for choice. But I always go to the noodle section whenever I check in here. The soup taste "different" which I meant to say positively. I love it so much. This time, it is 2 bowl for me. Yes, I repeat. And I love the guilty pleasure (sweet donuts).

Facilities : Third time the charm. 2 previous stays, I didnt get to swim in the rooftop pool. On the day of check in, it was raining like crazy and I think I am not able to swim. But the next day, it was clear and finally I get to swim in the pool. Love the view from Rooftop so much.

Satisfaction : 100% satisfaction.

Recommendation : I will spread the good news about this hotel and the services to my friends. Shoutout to Ronaldo for his genuine services thru my stay. Additional shoutout to Idham, Izham, Holland and Dhiaa for excellent services too.

Extremly pathetic and poor service by a bunch of unprofessional amature hotel staff. No accountability, no GM available for a customer discussion,Duty manager is incompetent and rude to solve basic issues. Room sizes, washroom are too basic and below standard.Food is very average and facilities and below par. Not recommended for anyone travelling from India.
Hope Marriot wakes up soon before its too late. Never coming again to Aloft

Stayed 2 nights on March 23rd and 24th for our wedding anniversary.  So glad we chose Aloft and loved each day of our stay.  At the reception the staff were all so pleasant and a special thanks to Diaa,  so friendly , and on knowing it was our anniversary, gave us a lovely room with beautiful views and many extras. My husband and I were very impressed.  The room was stylish, spacious, super clean and the views were stunning. Free wifi. It was quiet and peaceful throughout . The swimming pool on the rooftop is so beautiful  with a bar and music and spectacular views. The NU Sentral Mall is directly connected to Aloft Kuala Lumpur Sentral and the KL Sentral transportation hub.  Buffet breakfast was so vast, you name it and it is there.
Loved every moment of our stay and will be back again. Thank you to the manager and staff of Aloft  for our memorable stay.  Don't hesitate, book and you will not be disappointed!

The location is excellent, especially if taking the train from the airport to KL Sentral as the hotel is conveniently connected to the station by a passageway. The hotel is convenient for taking the LRT and the monorail. The adjoining NU Sentral shopping mall, although not as large or high class as some of KL shopping malls and nearby brickfields provided many options for meals and shopping.
The room and bathroom were spacious and clean. We were on the 19th floor with a good view over Brickfields . The amenities were excellent, with the 2 daily complimentary bottled water greatly appreciated.
Check in and check out were quick with the staff polite, friendly and efficient.
We will certainly stay there again and recommend to family and friends.

The hotel is celebrating fourteen years of operations, and it's still looking the same as it did when I first stayed pre-opening ie fifteen years ago.

The staff are still friendly. Helpful and respectful. I still recall two bell boys who I met nine years ago. We still do exchange words whenever I visit.

The room has remained clean and spacious, with an upgrade to the tv system and blackout blinds.

Food choices are aplenty and their breakfast buffet remains one of the best value in the city.

Convenience is still key with the main transport hub, including an airport to city train service and a connected shopping mall.

With the above reasons, and maybe more, it has remained my choice of stay whenever I am in town.

Keep it up, management and staff of ALoft kl Sentral.

Bad food quality during Sahur

I am very satisfied with the service provided by Mr. Daniel (Kitchen) and the staff. Their hospitality exceeded expectations.

We had the Ramadan buffet at Aloft today. The food was awesome, and the staff were very helpful when explaining the different dishes. Special credit to Daniel from the kitchen for his excellent service and friendliness. Overall, a great dining experience!

I purposely came back to this hotel because of Aishah, the young girl serving at your Nook Restaurant. She is attentive, warm and hospitable. I noticed that she always go the extra mile to make her guest comfortable and enjoying breakfast. I highly recommended this hotel. Thanks again Aishah, we'll be back.

We had a great experience breakfast, variety food and good ambience... very good and excellent service by aishah at Nook Restaurant .

We spent 2 nights here, and everything was amazing. The staff made our stay really enjoyable. Special thanks to Atiquah at the Front Desk, as well as members from Concierge, Housekeeping, and Engineering, that I cannot recall their names. Everybody was amazing, they were really attentive, always ready to assist us, and welcome us with their warm smile. The people here will be something that I will never forget about my trip. Their Teh Tarik was very good, I tried the first sip at Nook for the breakfast, and I fell in love with it right away. I wish I could stay here longer, so I will definately comeback! Terima kasih ;)

Not a great way to start the day.
I was having breakfast and enjoying the city view when I briefly went to get dessert. When I returned, our table had been cleared even though we were still using it. My Teh Tarik was gone, and worse, my glasses were taken without my knowledge or permission.
A staff member eventually returned my glasses after we asked, but there was no apology for removing my personal belongings or for clearing the table while drinks were still still on it.
The worst part of this experience was a staff member named Subra, who was extremely rude and unprofessional. He came to our table and said, “HAVE YOU DONE? WE ARE EXPECTING GUESTS.” There were no guests waiting in line — I repeat, NO ONE.

This behavior is unacceptable in any hospitality setting. I strongly believe this staff member needs proper hospitality training, as someone with this attitude should not be placed in a customer-facing role.

Dear Subra, FIX YOUR ATTITUDE. THE WORLD IS NOT REVOLVING AROUND YOU!

Stay was good. Chek Dalshinamolrthy at the Nook Cafe was fantastic and made my breakfast experience wonderful. Will return because of the good service and nice South Indian food! The location of the hotel is convenient, right next to the railway station so that’s great.

Great location—very close to KL Sentral, which makes travelling super convenient. The environment is nice and comfortable. A special shout‑out to Solim Ullah, who was very helpful and polite, and provided excellent service throughout my stay. I’ll definitely come back to stay here again when I visit KL!

Dear Aloft Kuala Lumpur Sentral Team,
I would like to share my very positive experience during my recent stay at Aloft Kuala Lumpur Sentral from 3 January 2026 to 5 January 2026.
Once again, my stay was excellent and lived up to the high standard I have come to expect from your hotel. From the moment I checked in, I felt genuinely welcomed. Although I unfortunately cannot remember the name of the receptionist who assisted me during check-in, I would like to sincerely praise her. She was professional, warm, efficient, and truly made a wonderful first impression. Please kindly pass on my appreciation to her.
I would also like to highlight an especially kind and memorable moment involving a member of your housekeeping team. Despite not being part of his formal duties, he took the time to help me look for a power outlet to charge my electronic devices. His willingness to help, kindness, and attentiveness left a lasting impression on me and perfectly reflected the spirit of excellent hospitality.
My room (Room 1810) was comfortable, clean, and very well maintained, contributing greatly to a pleasant and relaxing stay.
Thank you to the entire team for your outstanding service and genuine care. Experiences like this are the reason I am always happy to return to Aloft Kuala Lumpur Sentral, and I will gladly recommend your hotel to others.
Best regards,
Dr. Tan

I had a wonderful breakfast experience at Nook, Aloft Hotel. The food was great and truly made my day. What made it even more special was the excellent services from all of the staff especially the trainee, I think his name is Klent. He approached my table with a warm and friendly attitude while clearing it and we ended up having a very pleasant conversation. I really appreciate it. Great food and great service overall!

Stayed for one night. Arrived late night at the hotel. At the check in downstairs the agent was kindly overwhelmed and the process took quiete long. The shower has less pressure. Overall it was satisfying.

We enjoyed tasty food, a comfortable setting, and Mr Klent ensured every detail was taken care of, making our visit enjoyable. Thanks for making our dining experience so pleasant. A great place to dine!

great foods, warm ambiance, and cozy vibes. The service was good, and Mr Klent made sure all dirty dishes were quickly cleared after we finished eating. we had a truly memorable dinner🙌🏻

Nook offers great food and a welcoming atmosphere with cozy vibes, and excellent service from Mr Klent who was fast and responsive service.