Brook Pointe Resort

Hotels
7.7 (212 reviews)
4906 East 1200 North , Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Comfortable beds
Cons:
Poor cleanliness
Outdated room facilities
Inconsistent food quality

Categories

Cleanliness
5.66
Several complaints regarding the cleanliness of the room and facilities.
Service
9.63
Service was described as friendly and amazing, particularly during breakfast.
Location
8.67
The property is well-located with nice grounds and a safe area.
Room Quality
7.12
Room quality was criticized for being outdated, yet some aspects were comfortable.
Amenities
8.15
Amenities like the pool and breakfast were mentioned positively, though some areas could improve.
Value for Money
7.61
Guests felt it could be better value considering some of the issues faced.
Food and Beverage
6.66
Breakfast was described as fair, with specific complaints about the quality.
Overall Experience
8.13
Overall experience had highs with service and lows with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:25

Property Description

Luxurious Rooms and Amenities
Experience uniquely decorated rooms with a seating area, work desk, and a TV with streaming service. Some rooms even offer a spa bath for ultimate relaxation.

Indoor Pool and Fitness Centre
Swim in the indoor heated pool or keep up with your workout routine in the fitness centre. Relax and rejuvenate during your stay at Syracuse Brooke Pointe Inn.

Convenient Location
Located near Lake Wawasee and various dining options, our inn offers the perfect blend of serenity and accessibility. Explore golf courses and Nappanee Amish Acres just a short drive away.

Book your stay now at Syracuse Brooke Pointe Inn for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.7
Based on 212 reviews
Cleanliness: 5.66
Service: 9.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 8.13
S
Steven • couple • us
8
2026-06-29 • via Nuitee
K
Kendyl • extended_group • us
6
2026-06-08 • via Nuitee
• extended_group • us
5
Vanity light did not work, pump on shower gel broken so no soap. Light next to phone flashed all ni
Pros:

Facility was very quiet.

Cons:

Curtains to darken the room

2026-05-29 • via Nuitee
P
Patrick • couple • us
10
Happy with the hotel but mistake booking online
Pros:

It is great

Cons:

Not happy with booking app showing price of $145 but charging &160. Didn’t know they added $15 for using Booking.com . In the future go straight to hotel phone number

2026-05-26 • via Nuitee
V
Vicki • solo_traveller • us
5
Pros:

Location was ok.

Cons:

Beds were uncomfortable, the AC unit was very loud and it was loud with kids running in halls. The soap bottle was empty as well.

2026-05-26 • via Nuitee
M
manning • solo_traveller • us
10
2026-05-12 • via Nuitee
M
Marchand • solo_traveller • us
10
Pros:

Everything, the fairytale walks was cute and the zipline was fun

2026-05-03 • via Nuitee
G
Graeber • solo_traveller • us
10
2026-04-26 • via Nuitee
D
Darryn • couple • us
7
2026-02-11 • via Nuitee
B
Babka • family_with_children • us
7
2026-01-28 • via Nuitee
J
John • couple • us
7
Pros:

The beds were pretty comfortable.

Cons:

The breakfast was only fair. The omelettes were dry and there was no orange juice, which is usually found for breakfast at most other hotels or resorts .

2026-01-19 • via Nuitee
M
michael • extended_group • us
10
nice place
Pros:

1st floor

Cons:

n/a

2026-01-19 • via Nuitee
C
chris eicher • family_with_children • us
8
2026-01-18 • via Nuitee
A
Austin • couple • us
10
2025-12-07 • via Nuitee
J
Janet • couple • us
10
It was good!
Pros:

We were there for a wedding so only slept there and left.

2025-10-21 • via Nuitee
L
Louis • couple • us
9
2025-10-11 • via Nuitee
A
Adam
10
Pros:

Great experience

2025-10-05 • via Nuitee
D
Donald
8
Pros:

I really loved this place the first time we stayed here! The last two times were a let down. Mattresses/beds in our room were smaller than standard beds and very uncomfortable for two people (especially for my 6 foot tall partner).
The breakfast staff are not friendly, cold and rude. No smiles, no “good morning”, just treated as an inconvenience. Breakfast ends too early (9:30 even on weekends), and check in staff does not make sure to tell hotel guests of this, causing people to miss breakfast.

2025-10-01 • via Nuitee
S
SCOTT
6
Second floor is not handicap accessible
Pros:

All in all I would give it a 6 on a 10 point scale. The lack of an elevator and the tall and scary staircase leading to the second floor was challenging to climb, and should have be mentioned prominently in the Hotel's description.

2025-09-20 • via Nuitee
R
Randall
8
Pros:

The property is nice and clean (maybe a bit out dated). The grounds around are nice. The only complaint i would have is some peopl came in after midnight, drunk and loud. Not really the hotels fault.

2025-09-10 • via Nuitee