Brook Pointe Resort

Hotels
7.7 (219 reviews)
4906 East 1200 North , Syracuse , US
+1 574-457-4466

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Comfortable beds
Cons:
Poor cleanliness
Outdated room facilities
Inconsistent food quality

Categories

Cleanliness
5.66
Several complaints regarding the cleanliness of the room and facilities.
Service
9.63
Service was described as friendly and amazing, particularly during breakfast.
Location
8.67
The property is well-located with nice grounds and a safe area.
Room Quality
7.12
Room quality was criticized for being outdated, yet some aspects were comfortable.
Amenities
8.15
Amenities like the pool and breakfast were mentioned positively, though some areas could improve.
Value for Money
7.61
Guests felt it could be better value considering some of the issues faced.
Food and Beverage
6.66
Breakfast was described as fair, with specific complaints about the quality.
Overall Experience
8.13
Overall experience had highs with service and lows with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:25

Property Description

Luxurious Rooms and Amenities
Experience uniquely decorated rooms with a seating area, work desk, and a TV with streaming service. Some rooms even offer a spa bath for ultimate relaxation.

Indoor Pool and Fitness Centre
Swim in the indoor heated pool or keep up with your workout routine in the fitness centre. Relax and rejuvenate during your stay at Syracuse Brooke Pointe Inn.

Convenient Location
Located near Lake Wawasee and various dining options, our inn offers the perfect blend of serenity and accessibility. Explore golf courses and Nappanee Amish Acres just a short drive away.

Book your stay now at Syracuse Brooke Pointe Inn for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.7
Based on 219 reviews
Cleanliness: 5.66
Service: 9.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 8.13
H
Hoover • family_with_children • us
4
Not the best experience.... 🫤
Pros:

Overall, The facility is well maintained, clean, and the price was fair. Beautiful scenery, and close to town, making it convenient for those late night munchies.

Cons:

I didn't care to much for the maintenence crew coming and going from my room freely, without warning , for absolutely no apparent reason.

2026-11-05 • via Nuitee
C
Catherine • family_with_children • us
10
Pros:

Location, country setting. The room was large, spacious, and clean!

2026-10-23 • via Nuitee
M
Marilyn • solo_traveller • us
10
2026-10-20 • via Nuitee
N
Nathan • family_with_children • us
8
2026-10-16 • via Nuitee
S
suzanne • solo_traveller • us
9
Would stay again.
Pros:

did not eat breakfast. Very clean. nice setting, People were very nice, especially manager Sam.

Cons:

I did not know when I booked that there was no elevator. They were able to move me to the first floor after the first night. (stayed 5 nights, and the 21 or 22 steps to 2nd floor were going to be inconvenient). This should have been on your booking site.

Clerk at checkin was not very good. She said I could not switch to 1st floor until next day, even though the facility seemed to have very few cars. After hauling luggage up 21 stairs, I had to return down to get the proper door code (she gave me wrong code, and it was in writing...clearly her error.) I tried to reach the desk over 10 minutes to get right code, but only got automated message. After going down, she then had me wait while she did another checkin! Surprising.

2026-10-14 • via Nuitee
G
Gustavo • solo_traveller • us
10
Pros:

Locations of the Resort

Cons:

Good

2026-10-09 • via Nuitee
K
Kirsten • couple • us
10
Pros:

Clean, quiet, quaint & friendly staff.

2026-09-07 • via Nuitee
F
Franklin • couple • us
9
Pros:

Excellent

2026-08-24 • via Nuitee
J
Julie • couple • us
9
It was a very nice place to spend our anniversary 🙂
Pros:

The grounds were beautiful, enjoyed the aqua massage, and the trails were fun. The fire pit swings were very cool.

Cons:

Our bed was actually a little too soft for our liking after the first night. We are just used to a firmer mattress.
There was a lot of thumping and banging above our room the night before we left.

2026-08-22 • via Nuitee
J
John • couple • us
10
2026-08-03 • via Nuitee
V
Vince • extended_group • us
8
2026-08-02 • via Nuitee
W
Wardrip • solo_traveller • us
9
2026-07-24 • via Nuitee
A
Angela • extended_group • us
10
Pros:

Beautiful and quaint, peaceful

2026-07-21 • via Nuitee
S
Steven • couple • us
8
2026-06-29 • via Nuitee
K
Kendyl • extended_group • us
6
2026-06-08 • via Nuitee
• extended_group • us
5
Vanity light did not work, pump on shower gel broken so no soap. Light next to phone flashed all ni
Pros:

Facility was very quiet.

Cons:

Curtains to darken the room

2026-05-29 • via Nuitee
V
Vicki • solo_traveller • us
5
Pros:

Location was ok.

Cons:

Beds were uncomfortable, the AC unit was very loud and it was loud with kids running in halls. The soap bottle was empty as well.

2026-05-26 • via Nuitee
P
Patrick • couple • us
10
Happy with the hotel but mistake booking online
Pros:

It is great

Cons:

Not happy with booking app showing price of $145 but charging &160. Didn’t know they added $15 for using Booking.com . In the future go straight to hotel phone number

2026-05-26 • via Nuitee
M
manning • solo_traveller • us
10
2026-05-12 • via Nuitee
M
Marchand • solo_traveller • us
10
Pros:

Everything, the fairytale walks was cute and the zipline was fun

2026-05-03 • via Nuitee