Royal St. Georges Hotel Interlaken - MGallery Collection

Hotels
•
MGallery
8.2 (800 reviews)
Höheweg 139 , Interlaken , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room quality concerns
High prices

Categories

Cleanliness
7.95
Some reviews noted maintenance issues suggesting cleanliness could be improved.
Service
8.95
Many reviews highlighted the staff's friendliness and helpfulness.
Location
8.95
The hotel is located in a prime area, which was consistently praised.
Room Quality
7.45
There were comments about rooms being old or in need of renovation.
Amenities
8.45
Standard amenities but room TV options were appreciated.
Value for Money
7.45
Several guests felt the price was high compared to the quality received.
Food and Beverage
7.95
Food quality was mentioned positively, but buffet variety could improve.
Overall Experience
8.45
Most guests expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:24

Property Description

Historic Charm and Modern Luxury
Experience a blend of history and luxury at Hotel Royal-St.Georges Interlaken - MGallery Collection, housed in a historic 1908 building with a stunning façade.

Culinary Delights and Elegant Settings
Indulge in Swiss and international cuisine at the elegant restaurant, savor a generous breakfast buffet, and unwind with cocktails in the stylish bar.

Relaxation and Convenience
Enjoy free WiFi, wellness facilities, sauna access, and breathtaking mountain views from the terrace and garden. With complimentary shuttle services and proximity to ski regions, your stay will be both relaxing and convenient.

Ready to immerse yourself in luxury and history? Book your stay at Hotel Royal-St.Georges Interlaken now!

Important information:

Please inform the property in advance about the number of guests, including children, arriving with you.

Please note the the spa area is closed until further notice.

Please note that all rooms are individually furnished and may be different from those shown in the room photos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 5 years old stay for CHF 0 per person per night when using an available cot.
    Children up to and including 5 years old stay for CHF 0 per person per stay when using an existing bed.
    People 6 years old and over stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 25 per day.

Location

Guest Reviews

8.2
Based on 800 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 8.45
C
Carla • family_with_children • br
9
Gostei da localização do hotel.
Pros:

Localização

Cons:

Acho que pode melhorar a limpeza e o café da manhã.

2026-07-10 • via Nuitee
M
Marcus • solo_traveller • us
10
2026-07-10 • via Nuitee
A
Abdulrahman • couple • sa
9
Pros:

موقع جيمل

2026-07-10 • via Nuitee
R
Renata • extended_group • br
8
Boa
Pros:

Espaço do quarto e banheiro

Cons:

A minha vista era para os fundos, elevador.

2026-07-09 • via Nuitee
A
Abubakr • couple • eg
5
2026-07-09 • via Nuitee
A
Abdulrahman • couple • sa
8
2026-07-09 • via Nuitee
O
osamai337 • Family
2
Shocking experience - avoid this hotel with family!
Pros:

Absolutely shocking experience. Avoid this hotel if you’re traveling with children.

We stayed here with our young daughter, and what should have been a pleasant stay turned into an incredibly stressful and disappointing experience.

Our daughter accidentally spilled some food on the floor. As any parent knows, these things happen. We immediately contacted housekeeping—I even had to go down one floor myself to request assistance because nobody answered promptly. Housekeeping only arrived around an hour later.

The following day, instead of handling the matter reasonably, management informed us they would keep our security deposit. Despite visible improvements after cleaning (which their own staff acknowledged), they still treated us as though we had caused major damage.

Manager Karim and Mohan handled the situation very poorly. Rather than acting professionally or looking for a fair solution, they were dismissive and chose to penalize a family over what was clearly an accidental spill involving a toddler.

To make matters worse, they charged 5,000 CHF to my credit card while also holding 300 CHF as a cash security deposit. Despite repeated requests, they have provided no evidence, no invoices, no receipts, no independent assessment, and no documentation to justify these charges. Even more concerning, they have now stopped responding altogether. Complete silence.

From a guest’s perspective, having thousands of francs taken without any supporting proof or explanation feels less like customer service and more like having your money taken without justification. Until the hotel provides clear evidence and a proper breakdown of the charges, it is difficult not to question the legitimacy of how this matter has been handled.

Families should be aware: this is not a child-friendly hotel. If you are traveling with babies or toddlers, think twice before staying here. Children inevitably create small messes, and instead of offering understanding or assistance, this hotel appears ready to impose enormous financial penalties.

We will continue pursuing this matter and request an independent assessment. Until then, I strongly encourage future guests to carefully document the condition of their room before and after their stay and to be cautious about leaving security deposits at this property.

2026-07-05 • via Tripadvisor
H
Hind • couple • au
6
2026-07-05 • via Nuitee
H
Hala • couple • sa
10
Pros:

ممتاز موقع والفطور متنوع واغلب الموظفين خلوقين

Cons:

حجزت غرفه مطله مع شرفه والمواصفات مكتوبه في بوكنق وعطوني غرفه مافيها شرفه ووضحت لهم اني حاجزه غرفه بشرفه واطلالتين ع نهر لكن موظف الاستقبال. سفهني فما انصح فيه لهذا السبب تاكدو على اني وضحت لهم حتى عن طريق بوكنق ليش ادفع واتخسر والغرف مو نفس الخدمات المقدمه

2026-07-05 • via Nuitee
Z
Zhu • couple • us
9
2026-06-30 • via Nuitee
ماجد • couple • sa
7
Pros:

موقع مميز وموظفون عرب

2026-06-26 • via Nuitee
G
Gaurav • solo_traveller • in
8
Pros:

Air conditioning. House keeping. Baggage handling

Cons:

Breakfast spread and breakfast staff

2026-06-26 • via Nuitee
S
Samantha • extended_group • us
10
Staff were superb. Breakfast was great. Location was good. A bit pricey.
Pros:

Location

Cons:

AC in the room are weak for the heat wave.

2026-06-22 • via Nuitee
Y
yi • couple • ae
10
2026-06-19 • via Nuitee
F
Fatima • couple • sa
10
Fantastic
Pros:

الفندق له مبنيان قديم ومجدد القديم له قصته الخاصه من 1907 كذا والغرف خرافيه حتى حاطين اتجاء القبله في الغرف للصلاه
المجدد غرفه اكبر والاسره مريحة لدرجة ماعاد احس يشى من احط راسي
عندهم خدمه وصول ومغادره لمحطات القطار مجانيه
جربت فطورهم كان يفي بالغرض بس مو منوع
المطعم بعد ماكان ذاك الزود بس اشرحو لي انه كان فيه تغيير للستاف مما سبب هذا الشي وهذا بلحاله يشفع لهم
كارولينا وانتونتو وماتيو كانو مره خدومين وردو على كل اسالتي
بصراحه الفندق مكانه وخدمته تجنن والحمدلله ماخاب ظني فيه راح اكرر زيارته مره ثانيه باذن الله

Cons:

ممكن الاكل بس عادي فيه خيارات ثانيه بالمنطقه

2026-06-12 • via Nuitee
F
Fatima • solo_traveller • sa
10
Fantastic
Pros:

الفندق له مبنيان قديم ومجدد القديم له قصته الخاصه من 1907 كذا والغرف خرافيه حتى حاطين اتجاء القبله في الغرف للصلاه
المجدد غرفه اكبر والاسره مريحة لدرجة ماعاد احس يشى من احط راسي
عندهم خدمه وصول ومغادره لمحطات القطار مجانيه
جربت فطورهم كان يفي بالغرض بس مو منوع
المطعم بعد ماكان ذاك الزود بس اشرحو لي انه كان فيه تغيير للستاف مما سبب هذا الشي وهذا بلحاله يشفع لهم
كارولينا وانتونتو وماتيو كانو مره خدومين وردو على كل اسالتي
بصراحه الفندق مكانه وخدمته تجنن والحمدلله ماخاب ظني فيه راح اكرر زيارته مره ثانيه باذن الله

Cons:

ممكن الاكل

2026-06-12 • via Nuitee
X
X6004OUjerrys • Couples
2
Footprint on bed sheets ... LITERALLY
Pros:

I am writing this review after giving the hotel a chance to reply. On our third night at this hotel and after being away the whole day we came back and as soon as I tired to lay on the bed I noticed a big footprint of a shoe on the white sheets. I immediately told my partner. At this point he contacted Eduardo from reception and informed him that this is a first is his 40+ years of travel. Two people came and we showed them the footprint and that the size is bigger than any of my shoes or my partners. They said housekeeping is gone for the day but they will replace the sheets. They took a picture of the footprint on the sheet and compare it to our shoe sizes not comparable. The next morning one of the two guys that came to the room told my partner they had informed the GM Mr. Karim Abid. We emailed Mr. Karim twice with no reply whatsoever. No one from the hotel apologized or even came to give us an explanation and we never heard from them. My partner email Accor CEO Mr. Sebastein Bazin and same no reply. Such behavior and what happened to us is unacceptable in any culture. The worst is the behavior of the staff; their reaction and ignoring the communications. A new low in the hospitality industry.

2026-06-07 • via Tripadvisor
V
viren_prasad • Couples • Seattle, Washington
6
Excellent location but needs improvement in house keeping.
Pros:

Great location and good service but needs improvement in house keeping. Bathroom shower drain was clogged , shower gel was empty.
Reception desk was very friendly and help us lot.
Breakfast service is very poor.

2026-06-06 • via Tripadvisor
D
Daniele • family_with_children • ch
10
Pros:

Alles

2026-06-01 • via Nuitee
A
Ali • family_with_children • ae
7
Pros:

- location
- friendly staff
- air conditioned room

2026-06-01 • via Nuitee