Carbon Hotel

Hotels
Europalaan 38 , Genk , be

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean and comfortable rooms
Cons:
Issues with cleanliness
Overcharging concerns
Breakfast variety

Categories

Cleanliness
7.86
Issues with cleanliness were noted, including a dirty shower and unclean coffee provided by previous customers.
Service
9.33
Staff were described as very kind and helpful by multiple guests.
Location
9.37
Centrally located in Genk with convenient access to restaurants, pubs, and the train station.
Room Quality
7.82
Some rooms were described as unusual with the bath tub next to the bed, impacting comfort.
Amenities
8.85
Guests appreciated the room features such as a refrigerator and safe.
Value for Money
7.31
Issues regarding overcharging and perceived poor value for breakfast items.
Food and Beverage
8.36
Breakfast had good choices, but some guests felt it lacked variety over time.
Overall Experience
8.33
Mixed experiences overall, with significant praise for service and location but issues in cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:56

Property Description

Luxurious Accommodation
The Carbon Hotel, centrally located in Genk, offers elegant rooms with Nespresso machines and modern bathrooms. Guests can enjoy the convenience of a minibar and free WiFi during their stay.

Wellness Oasis
Indulge in relaxation at the hotel's wellness facilities, featuring a sauna and hammam. The Carbon Sense City Spa provides expert treatments and nutritional advice, complemented by free access for guests.

Culinary Delights
Savor delectable dishes at Carbon Gusto restaurant with an open kitchen, or unwind in the trendy bar and wine bar. Watch chefs prepare your meal while enjoying a drink in a stylish setting.

Book your stay at Carbon Hotel now for a luxurious and rejuvenating experience!

Important information:

Please note that the wellness center is open Monday–Friday 15.00–22.00 and Saturday–Sunday 10.00–22.00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 8.33
S
Sven • solo_traveller • be
9
2026-08-07 • via Nuitee
K
Kevin • couple • be
8
2026-08-06 • via Nuitee
I
Ingeborg • solo_traveller • be
8
Pros:

Vriendelijk personeel, goede kwaliteit kamer

Cons:

Bij ontbijt was personeel niet zo alert (aanvullen, tafels afruimen)

2026-08-05 • via Nuitee
L
Levi • couple • be
9
2026-08-02 • via Nuitee
S
Sam • solo_traveller • be
8
Pros:

De kamer was super mooi, met het bad in de kamer. Dit gaf een zeer luxueus gevoel

Cons:

Kopkussen
De led verlichting achter het bed ging niet uit. Hierdoor moesten we de elektriciteit van de kamer uitzetten om de kamer donker te maken. Hierdoor geen airco en konden we onze gsm niet laden.

2026-08-02 • via Nuitee
R
Ruxandra • couple • be
10
2026-08-02 • via Nuitee
I
Inge • couple • be
8
in orde
Pros:

Was vlot berijk baars mooi centraal gelegen

2026-07-23 • via Nuitee
W
willy • couple • se
10
2026-07-22 • via Nuitee
P
Pierre • family_with_children • ae
8
I like the property and I would definitely recommend!
Pros:

It’s a nice boutique hotel clean located very good and very safe !

Cons:

N/A

2026-07-19 • via Nuitee
T
Tom • solo_traveller • be
9
2026-07-17 • via Nuitee
A
Ahmed • solo_traveller • ae
1
Simply dirty rooms, poor hotel in every shape or form
Pros:

Absolutely nothing

Cons:

Rooms are dirty all the time. They seem to hire external house keeping staff who look dodgy and dont even have uniforms. House keeping is only provided if you ask for it before 10 am which is mental for a 4 star property.

Even when house keeping supposedly clean the room, they only makeup the bed and leave everything else as is. No towels being changed, dirty floors and bathrooms. The bathtub stayed dirty for 3 days in a row.

The breakfast is extremely poor. Probably you would have a better breakfast in a 2 star hotel.

2026-07-12 • via Nuitee
K
Krisje • extended_group • be
8
Rustige sfeer en aangename ligging
Pros:

De flexibiliteit

Cons:

Parkeerplaatsen niet inbegrepen in de prijs

2026-07-11 • via Nuitee
P
Pieter • couple • be
8
Heel goed
Pros:

Ruime kamer

Cons:

Douche teloeratuur was niet goed regelbaar

2026-07-09 • via Nuitee
E
Ernst • solo_traveller • nl
7
Cons:

De vloer en.plinten waren niet schoon. Ook onder bed resten van voorgangers. Valt medekoploper omdat alles erg donker is. Goed opgelost door de manager arrangement met eten: eten was oke maar matig. Ontbijt was goed.. Opgemerkt: lijkt een tekort aan personeel, zeker in de ochtend?

2026-07-08 • via Nuitee
T
TickyV • extended_group • gr
9
2026-07-06 • via Nuitee
M
MATEJA • couple • si
9
2026-07-06 • via Nuitee
S
sarah • couple • be
7
Goed verblijf maar verouderd
Pros:

Ontbijt was heel goed en het bed ook.

Cons:

We zijn hier al verschillende keren geweest en het hotel is duidelijk aan het verouderen. Verschillende dingen die los zaten (douchekop, wcrolhouder …) of kapot waren. Tapijt duidelijk versleten. Kortom geen 4 sterren meer waard.

2026-07-06 • via Nuitee
Y
Ynes • solo_traveller • nl
10
Zeer geslaagde overnachting in Carbon Hotel
Pros:

Perfect hotel, zeer goede prijs kwaliteit verhouding. Erg vriendelijk personeel.
Perfect gelegen tov Maastricht waar we concert van Andre Rieu hadden

Cons:

Nvt

2026-07-05 • via Nuitee
A
Alessandra • solo_traveller • us
10
Definitely worth it, would love to stay again in the future.
Pros:

What age of a hotel. Beautiful room and great location the city. Couldn’t ask for a better stay.

Cons:

The price of your side, but you definitely pay for a great room so it’s not really a true dislike.

2026-07-01 • via Nuitee
B
blondel • solo_traveller • be
8
2026-07-01 • via Nuitee