Carbon Hotel

Hotels
Europalaan 38 , Genk , be

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean and comfortable rooms
Cons:
Issues with cleanliness
Overcharging concerns
Breakfast variety

Categories

Cleanliness
7.86
Issues with cleanliness were noted, including a dirty shower and unclean coffee provided by previous customers.
Service
9.33
Staff were described as very kind and helpful by multiple guests.
Location
9.37
Centrally located in Genk with convenient access to restaurants, pubs, and the train station.
Room Quality
7.82
Some rooms were described as unusual with the bath tub next to the bed, impacting comfort.
Amenities
8.85
Guests appreciated the room features such as a refrigerator and safe.
Value for Money
7.31
Issues regarding overcharging and perceived poor value for breakfast items.
Food and Beverage
8.36
Breakfast had good choices, but some guests felt it lacked variety over time.
Overall Experience
8.33
Mixed experiences overall, with significant praise for service and location but issues in cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:56

Property Description

Luxurious Accommodation
The Carbon Hotel, centrally located in Genk, offers elegant rooms with Nespresso machines and modern bathrooms. Guests can enjoy the convenience of a minibar and free WiFi during their stay.

Wellness Oasis
Indulge in relaxation at the hotel's wellness facilities, featuring a sauna and hammam. The Carbon Sense City Spa provides expert treatments and nutritional advice, complemented by free access for guests.

Culinary Delights
Savor delectable dishes at Carbon Gusto restaurant with an open kitchen, or unwind in the trendy bar and wine bar. Watch chefs prepare your meal while enjoying a drink in a stylish setting.

Book your stay at Carbon Hotel now for a luxurious and rejuvenating experience!

Important information:

Please note that the wellness center is open Monday–Friday 15.00–22.00 and Saturday–Sunday 10.00–22.00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 8.33
A
Adam • solo_traveller • fr
9
2026-09-11 • via Nuitee
F
Frank • couple • de
10
2026-09-10 • via Nuitee
M
Matya • couple • be
10
2026-09-07 • via Nuitee
C
Caner • couple • tr
10
Pros:

Respect en en glimlach goede supervisor

2026-09-07 • via Nuitee
P
Philippe • family_with_children • be
8
Pros:

Vriendelijke medewerkers, goede accommodatie

Cons:

Handdoeken werden drie dagen lang niet ververst, niettegenstaande we de badge aan de deurklink (na 2de dag) hadden gehangen

2026-09-01 • via Nuitee
A
Alexandra • couple • be
8
2026-08-31 • via Nuitee
N
noman • couple • be
10
2026-08-30 • via Nuitee
I
Inne • solo_traveller • be
9
Pros:

Luxe kamer, zeer vriendelijk personeel. Mijn dochter was jarig en ze hadden de kamer leuk versierd en lekkers gegeven! Fantastisch!

Cons:

Lawaaierige buren, maar dan het hotel natuurlijk niets aan doen.

2026-08-30 • via Nuitee
O
Orphé • solo_traveller • fr
5
2026-08-29 • via Nuitee
V
van Putten • couple • be
8
2026-08-25 • via Nuitee
A
Alain • solo_traveller • be
9
2026-08-24 • via Nuitee
Z
Zoi • extended_group • de
8
Pros:

Sehr freundliches Personal und super bequemes Bett

Cons:

Sehr wenig Licht im Bad Bereich

2026-08-23 • via Nuitee
B
Brent • couple • be
10
2026-08-23 • via Nuitee
N
Niko En Katrien • solo_traveller • be
7
Pros:

Vriendelijke mensen. Mooi inkom.

Cons:

Wat tegenviel is aan de mensen daar gemeld.

2026-08-23 • via Nuitee
W
Wannes • solo_traveller • be
7
2026-08-22 • via Nuitee
A
Aisha • solo_traveller • be
9
2026-08-22 • via Nuitee
S
Steven • couple • ca
1
Cons:

Bed was terrible could not sleep in it room 310
Mood lighting switch did not work
Air-conditioning was not turned on at arrival

2026-08-19 • via Nuitee
M
Miranda • couple • de
10
Außergewöhnliche in Freundlichkeit und Design!
Pros:

Der warmherzige und fröhliche Empfang und die unglaubliche Freundlichkeit jedes Mitarbeiters haben uns extrem wohl fühlen lassen. Das außergewöhnliche Design der Zimmer hat uns beeindruckt Wer gerne badet sollte sich vom deluxe Doppelzimmer überraschen lassen. Anders im positivsten Sinn!

2026-08-17 • via Nuitee
S
Sebastiaan • couple • be
9
Tevreden.
Pros:

Zeer vriendelijke ontvangst aan de receptie, hadden een upgrade van de kamer gekregen zonder dat we dit geboekt hadden. Hotel is perfect in het centrum gelegen en gemakkelijk bereikbaar. Het restaurant is een zeker een aanrader . Mooie grote kamer en badkamer. Alles was naar wens.

Cons:

Alles was naar wens .

2026-08-17 • via Nuitee
E
Emma • couple • be
9
2026-08-17 • via Nuitee