Carbon Hotel - Different Hotels

Hotels
•
Independent
8.4 (95 reviews)
Europalaan 38, Genk, 3600 , Genk , BE
32-89-322 920

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Facilities

Meeting rooms
Full-service spa
Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean and comfortable rooms
Cons:
Issues with cleanliness
Overcharging concerns
Breakfast variety

Categories

Cleanliness
7.86
Issues with cleanliness were noted, including a dirty shower and unclean coffee provided by previous customers.
Service
9.33
Staff were described as very kind and helpful by multiple guests.
Location
9.37
Centrally located in Genk with convenient access to restaurants, pubs, and the train station.
Room Quality
7.82
Some rooms were described as unusual with the bath tub next to the bed, impacting comfort.
Amenities
8.85
Guests appreciated the room features such as a refrigerator and safe.
Value for Money
7.31
Issues regarding overcharging and perceived poor value for breakfast items.
Food and Beverage
8.36
Breakfast had good choices, but some guests felt it lacked variety over time.
Overall Experience
8.33
Mixed experiences overall, with significant praise for service and location but issues in cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:56

Property Description

Indulge in an unforgettable stay at Carbon Hotel - Different Hotels, a luxurious 4-star property nestled in the heart of Genk.

Relaxation and Wellness
Unwind at our serene spa, offering rejuvenating massages, body treatments, and facials to ensure your total relaxation.

Culinary Delights
Savor exquisite meals at Restaurant Gusto or enjoy room service. Kick back with a drink at our inviting bar/lounge, and fuel your day with our delicious buffet breakfast.

Convenience and Comfort
Experience modern amenities in our well-appointed guestrooms, featuring minibars, espresso makers, and rainfall showerheads. Plus, with our express check-in, 24-hour front desk, and comprehensive event facilities, every aspect of your stay is catered to.

Escape the ordinary and book your stay at Carbon Hotel - Different Hotels today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.4
Based on 95 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 8.33
T
Tom • solo_traveller • be
9
2026-07-17 • via Nuitee
A
Ahmed • solo_traveller • ae
1
Simply dirty rooms, poor hotel in every shape or form
Pros:

Absolutely nothing

Cons:

Rooms are dirty all the time. They seem to hire external house keeping staff who look dodgy and dont even have uniforms. House keeping is only provided if you ask for it before 10 am which is mental for a 4 star property.

Even when house keeping supposedly clean the room, they only makeup the bed and leave everything else as is. No towels being changed, dirty floors and bathrooms. The bathtub stayed dirty for 3 days in a row.

The breakfast is extremely poor. Probably you would have a better breakfast in a 2 star hotel.

2026-07-12 • via Nuitee
K
Krisje • extended_group • be
8
Rustige sfeer en aangename ligging
Pros:

De flexibiliteit

Cons:

Parkeerplaatsen niet inbegrepen in de prijs

2026-07-11 • via Nuitee
P
Pieter • couple • be
8
Heel goed
Pros:

Ruime kamer

Cons:

Douche teloeratuur was niet goed regelbaar

2026-07-09 • via Nuitee
E
Ernst • solo_traveller • nl
7
Cons:

De vloer en.plinten waren niet schoon. Ook onder bed resten van voorgangers. Valt medekoploper omdat alles erg donker is. Goed opgelost door de manager arrangement met eten: eten was oke maar matig. Ontbijt was goed.. Opgemerkt: lijkt een tekort aan personeel, zeker in de ochtend?

2026-07-08 • via Nuitee
M
MATEJA • couple • si
9
2026-07-06 • via Nuitee
S
sarah • couple • be
7
Goed verblijf maar verouderd
Pros:

Ontbijt was heel goed en het bed ook.

Cons:

We zijn hier al verschillende keren geweest en het hotel is duidelijk aan het verouderen. Verschillende dingen die los zaten (douchekop, wcrolhouder …) of kapot waren. Tapijt duidelijk versleten. Kortom geen 4 sterren meer waard.

2026-07-06 • via Nuitee
T
TickyV • extended_group • gr
9
2026-07-06 • via Nuitee
Y
Ynes • solo_traveller • nl
10
Zeer geslaagde overnachting in Carbon Hotel
Pros:

Perfect hotel, zeer goede prijs kwaliteit verhouding. Erg vriendelijk personeel.
Perfect gelegen tov Maastricht waar we concert van Andre Rieu hadden

Cons:

Nvt

2026-07-05 • via Nuitee
A
Alessandra • solo_traveller • us
10
Definitely worth it, would love to stay again in the future.
Pros:

What age of a hotel. Beautiful room and great location the city. Couldn’t ask for a better stay.

Cons:

The price of your side, but you definitely pay for a great room so it’s not really a true dislike.

2026-07-01 • via Nuitee
B
blondel • solo_traveller • be
8
2026-07-01 • via Nuitee
G
Godelieve • solo_traveller • be
8
2026-06-30 • via Nuitee
J
Joline • couple • be
8
2026-06-30 • via Nuitee
K
Karin • solo_traveller • nl
9
2026-06-29 • via Nuitee
B
Bocklandt • family_with_children • be
9
zalig
Pros:

ontbijt was zeer compleet. eitjes op eenvoudig verzoek. ruime keuze aan beleg en brood.

Cons:

geen opmerkingen

2026-06-29 • via Nuitee
L
Luc • solo_traveller • be
9
2026-06-25 • via Nuitee
J
jeroen • couple • be
10
2026-06-24 • via Nuitee
M
MARC • couple • be
8
2026-06-22 • via Nuitee
C
chantal • solo_traveller • be
10
2026-06-22 • via Nuitee
G
Guusje • solo_traveller • nl
10
Super
Pros:

Vriendelijk personeel, mooie schone kamer!

Cons:

X

2026-06-16 • via Nuitee