Holiday Inn & Suites Durango Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (632 reviews)
21636 Highway 160 West , Durango , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great customer service
Nice location
Clean and quiet room
Cons:
Baby spiders in room
Inadequate breakfast options
Furnishing quality poor

Categories

Cleanliness
7.58
There were several baby spiders in our room.
Service
9.55
Great customer service; staff was very helpful and friendly.
Location
9.59
Great location, convenient and near historic downtown.
Room Quality
7.54
Room was spacious but furniture quality was questioned.
Amenities
7.57
Breakfast options were limited; lacking in staples.
Value for Money
6.53
Not worth the price paid for the stay.
Food and Beverage
7.08
Breakfast was inadequate and lacked variety.
Overall Experience
8.55
Overall experience was okay but several issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:35

Property Description

Convenient Location and Amenities
Situated just minutes away from Durango town centre, Holiday Inn & Suites Durango Downtown offers an ideal location with an indoor pool, hot tub, and on-site restaurant. Guests can enjoy free Wi-Fi in all rooms, along with amenities like a work desk, microwave, and refrigerator. Some rooms even feature fireplaces or spa baths for added luxury.

Dining Options
Indulge in delicious meals at Burger Theory, the full-service restaurant and bar located within the hotel. Whether it's breakfast, lunch, or dinner, guests can savor a variety of dishes. For added convenience, room service is also available for a relaxing dining experience in the comfort of your room.

Business and Fitness Facilities
Stay productive with the hotel's business centre, equipped with fax and photocopying services. Additionally, guests can maintain their fitness routine at the on-site fitness centre, ensuring a well-rounded stay at Holiday Inn & Suites Durango Downtown.

Book your stay now at Holiday Inn & Suites Durango Downtown for a perfect blend of comfort, convenience, and hospitality.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 632 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 6.53
Food and Beverage: 7.08
Overall Experience: 8.55
M
marc • couple • us
10
2026-01-27 • via Nuitee
S
Sarina • extended_group • us
9
Would definitely stay again
Pros:

Everyone was super friendly and helpful.

Cons:

We showed up right on time for check in & the lady told us to come back due to no rooms available & we returned later. Hotel needs more workers/help for sure & also more Luggage carriers/carts. Breakfast not being free also wasn’t wonderful, & the food wasn’t awful but not $10 per person worth.

2026-01-23 • via Nuitee
E
Elizabeth • family_with_children • us
8
Durango is a fabulous place
Pros:

Clean and convenient

Cons:

Breakfast waitress/host was grumpy,

2026-01-19 • via Nuitee
E
Erasmo • family_with_children • us
10
2026-01-19 • via Nuitee
M
marc • couple • us
10
2026-01-12 • via Nuitee
A
Alane Susunkewa • family_with_children • us
10
2026-01-11 • via Nuitee
T
Tobias • extended_group • us
9
Pros:

Location was great

Cons:

There were several baby spiders in our room

2025-12-29 • via Nuitee
C
Clynn • solo_traveller • us
8
2025-12-18 • via Nuitee
G
G2997DOcristiang • Family
10
Great customer service!!
Pros:

I kept bothering the nice young women with short dark pinkish maybe maroon color hair at desk in the lobby for change out of one dollar bills and she was more than happy to help. Always kept a smile and had great attitude and respect, funny and welcoming. I had some trouble with the dryer machine and she was quick to help and find a solution to my problem. I didn’t get to ask her name so I couldn’t thank her personally for the great service but I hope this reaches you!
~ CXG #217

2025-11-23 • via Tripadvisor
E
Esteban • extended_group • us
10
2025-11-16 • via Nuitee
A
Amberly • family_with_children • us
5
Good location. Our room wasn't ready when we got there at 4 p.m. and check-in was at 3.
Pros:

Convenient

Cons:

They didn't have much out to eat and it wasn't included.

2025-10-20 • via Nuitee
L
Layne • couple • us
3
Disappointing due to no hot water.
Pros:

Good breakfast. Good location

Cons:

No hot water for shower. Left the man at desk know that morning.

2025-10-20 • via Nuitee
D
Denise • family
8
Pros:

This hotel was clean and the staff were very nice and helpful. The only reason I’m giving a 4 stars on some is because my room didn’t have hot water. It was only warm. I did let the front desk know and they said they would have someone follow up. Otherwise the room was very nice.

2025-10-12 • via Nuitee
K
Karen
4
Pros:

Issue was no breakfast like other Holiday Inns were we always stay. And charged us for parking in the the hotel parking lot.

2025-10-11 • via Nuitee
L
Linda • friends
8
Pros:

The good….The room was spacious. Staff friendly. Lobby/hallways clean.
The not so good..Trash cans overflowing outside front doors. I mentioned twice at desk. Key cards had to be changed three times in four days. Trash in room never dumped. Mattress on pull out couch needs to be replaced. Not happy about paying to park nightly yet they say not responsible for damages.

2025-10-11 • via Nuitee
J
Jane • family
10
Pros:

The Gray Copper Restaurant was absolutely terrible.

2025-10-10 • via Nuitee
S
shanedK8500QP • Family
2
Had high expectations and the recent upgrades are just polishing a turd
Pros:

Staff was very bland but helpful. Breakfast was a joke and this hotel has went through "upgrades" but I haven't seen any improvements since last time I was here 3 years ago. The lost some all star staff members that really went out of their way to make our stay special last time I was here. Our car wouldn't start and needed a jump start and between the front desk staff and maintenance, they had our car up and going quickly. Unfortunately we had to buy a new battery but they were very prompt and polite last stay. I will never forget Hazel and she was the best and made you feel right at home. New management seems to want to nickle and dime you for everything like parking and breakfast that tastes like cardboard.

2025-10-08 • via Tripadvisor
T
Tim Kevin
10
Pros:

Very nice, large rooms. Close to downtown

2025-10-07 • via Nuitee
R
Roberta
8
Pros:

The staff was very friendly and helpful

2025-10-06 • via Nuitee
B
britabroad9 • Couples
10
Perfect stop in Durango
Pros:

We were only staying one night in Durango but really liked this hotel.

Very new or so it felt. Room was quiet and spacious plus well appointed.

About 15 months walk from the historic downtown.

Great hotel

2025-10-03 • via Tripadvisor