Holiday Inn Express Hotel & Suites Knoxville by IHG

Hotels
•
Holiday Inn Express
8.8 (309 reviews)
6324 Papermill Drive , Knoxville , us
+1 865-824-9030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean room
Comfortable bed
Friendly staff
Good breakfast
Cons:
Noise from traffic
Cleanliness issues
Dated room decor

Categories

Cleanliness
8.01
Multiple reviews noted issues with cleanliness, including a dirty room and unpleasant odors.
Service
9.48
Staff was frequently described as helpful, friendly, and professional.
Location
8.52
Convenient location but noted noise from traffic which affected the stay.
Room Quality
8.97
Rooms were generally clean, comfortable, and spacious, but some were dated.
Amenities
9
The breakfast options received positive remarks, though some amenities were not highlighted.
Value for Money
7.96
Some reviews mentioned feeling the hotel did not meet the price expectations.
Food and Beverage
9.51
Breakfast variety and quality were consistently praised by guests.
Overall Experience
8.98
Most guests reported a pleasant stay despite some issues with cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Situated off Interstate 40, the Holiday Inn Express Hotel and Suites offers easy access to Central Knoxville, just a short 10-minute drive away. Perfect for both leisure and business travelers.

Comfortable Accommodation
Each room is equipped with modern amenities including a microwave, small refrigerator, 42-inch flat-screen TV, and tea/coffee facilities. The warmly decorated rooms provide a cozy retreat after a busy day of exploring or working.

Great Facilities
Enjoy a refreshing dip in the indoor pool, maintain your workout routine at the fitness centre, and stay connected with free Wi-Fi throughout the hotel. Business travelers will appreciate the on-site business centre and the convenience of a 24-hour reception.

Experience convenience and comfort at the Holiday Inn Express Hotel and Suites - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the rooms at this property are nonsmoking. Guests found violating this policy will be charged a smoking fee of USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.8
Based on 309 reviews
Cleanliness: 8.01
Service: 9.48
Location: 8.52
Room Quality: 8.97
Amenities: 9
Value for Money: 7.96
Food and Beverage: 9.51
Overall Experience: 8.98
D
Dennis • couple • us
9
Very nice experience
Pros:

Breakfast was nice . A nice variety of choices
The fresh orange water by the reception was a nice touch, very refreshing.

2026-08-18 • via Nuitee
K
Krystal • solo_traveller • us
10
Pros:

How it was around everything.

Cons:

N/A

2026-08-17 • via Nuitee
K
Kelly Mills • solo_traveller • us
10
Pros:

Location is great. Staff is friendly ana helpful. Beds were comfortable

2026-07-25 • via Nuitee
I
Ivan • family_with_children • us
2
Pros:

desayuno

Cons:

me cobraron un precio execivoa comparación con otras personas q estuvieron allí dijeron q me ayudarían con un descuento o reposición y nada me cobraron como un hotel 5 estrellas

2026-07-17 • via Nuitee
C
Courtney • couple • us
10
2026-06-29 • via Nuitee
B
brothers • couple • us
10
2026-06-26 • via Nuitee
N
Nora • family_with_children • us
9
2026-06-20 • via Nuitee
M
Maria • solo_traveller • us
10
2026-05-31 • via Nuitee
M
Mildred • extended_group • us
10
2026-05-21 • via Nuitee
S
Shiatis • couple • us
10
Convenient, good value
Pros:

Great value

Cons:

Location is very convenient but right by a very busy highway so it’s loud, if that doesn’t bother you it’s a great place

2026-05-17 • via Nuitee
J
jackie • extended_group • us
10
2026-05-13 • via Nuitee
M
Madison • couple • us
9
2026-05-06 • via Nuitee
L
Lori • couple • us
9
A comfy, cozy, and perfect place to stay for pur weekend getaway
Pros:

The staff was super welcoming and friendly. The breakfast was quite good compared to most continental hotel breakfast options. The location was perfect for us getting to UT campus. We live with I40 in front 9f our house, so the minor road noise was soothing for us.

Cons:

Honestly, not a single thing waa against our expectations. There were a few things that could use some attention such as rusting light fixtures in the bathroom and paint touch up. But nothing that would cause me t9 be unhappy.

2026-05-04 • via Nuitee
W
Walter • couple • us
9
2026-04-23 • via Nuitee
B
Beth • family_with_children • us
7
Pros:

Breakfast was very good. Lots to offer.

Cons:

Price could have been better.

2026-04-07 • via Nuitee
L
Lauren • family_with_children • us
9
2026-03-31 • via Nuitee
S
Sabrina • couple • us
10
2026-03-23 • via Nuitee
R
Rick N • couple • us
5
A disappointing experience. We have never had such a bad experience like this before.
Pros:

We didn’t get it. My husband had surgery scheduled.

Cons:

Trying to book was a nightmare. When we got there we found out that we didn’t have a reservation. But, they had a room.
I could never get warm water. Didn’t have time to do anything about it.

2026-03-16 • via Nuitee
D
Darrin • solo_traveller • us
10
2026-03-16 • via Nuitee
P
Patria • extended_group • us
10
Rachel displayed outstanding customer service and I highly recommend family and friend when visiting
Pros:

Great location, the access had traffic made it difficult to enter.

Cons:

No complaints

2026-03-11 • via Nuitee