Hampton Inn Belton/Kansas City

We have stayed here many times but it has been going downhill the past couple of years. During our most
recent stay, I completed online check-in in advance and selected Room 322. Upon arrival, however, I was assigned Room 325 instead, which was not the room I had chosen.

Unfortunately, the digital key did not work. I returned to the front desk, explained the issue, and requested a physical key. After going back upstairs, I found that the physical key also did not work either. I had to return to the front desk a second time, where the staff member reprogrammed the key.

Once we were finally able to access the room, we discovered it had one king bed, despite my reservation being for two queen beds. There were three people in our party, so this was not appropriate for our needs. I was informed that the hotel was sold out and adjustments had been made to accommodate all guests. The staff member did bring a rollaway bed for our third guest, which was appreciated.

While she was in the room, I pointed out that the main bathroom light above the mirror was not working. I was told there was no maintenance staff available until 8:00 a.m. the following morning, so the issue could not be resolved that evening. My husband even offered to replace the bulb himself, but we were told the bulbs were kept in a locked maintenance room that was not accessible.

I needed to get ready at 5:30 a.m., so the lack of proper bathroom lighting was a significant inconvenience. The staff member offered to place a lamp in the bathroom, which is what we had to use.

To top it off, we also noticed an ant crawling on the desk in the room and there was a spider in the shower! And, my digital key never did work.

Overall, while the staff attempted to provide temporary solutions, the number of issues encountered—from the incorrect room assignment and key access problems to the room type discrepancy and maintenance concerns—made for a frustrating experience.

I do want to note that the front desk associate acknowledged the inconvenience and stated that 2,500 Hilton Honors points would be added to my account, which I appreciate. However, given the number and nature of the issues encountered during our stay, I do not feel that this fully reflects the level of disruption to our experience. I would appreciate a follow-up and consideration of additional resolution.

It was clean and quiet

Friendly staff comfortable bed and room

N/a

Pros: The breakfast was great. The beds were very comfortable.

Cons: We were on the highway side and traffic was loud all night. The room was warm and the AC was sporadic. There was a weird reddish brown dripping of something on the light switch in the bathroom and the TV had a dried white stain that looked like spit but Im pretty sure was another bodily fluid. I also kept smelling smoke so I dont know if it was lingering from a previous guest or if a neighboring room was smoking. We had no issues in parking, but I could see one of the spots had a lot of broken car window glass. This generally means a car got broken into. There were also heroin needles in the parking lot near our car that were not there when we got there the previous night.

Overall: It worked for the night but I wish I had brought clorox wipes and spray!!

Hotel was very clean and rooms were spacious.

Staff was great room was not very clean upon arrival, there is No spa! Our room had no tub. Brokedown cars in the parking lot. Pool was not inviting.

Everything was superb.

Our first room didn't have working AC. It also had a massive red stain on the carpet infront of the sofa. The AC unit has a pan the was overflowing with water causing the surround the carpet to be soaking wet.

The room was very clean, the bed was comfortable and easy to get around town.

Room was large and comfortable. Very nice