Crowne Plaza Madinah by IHG

I had a wonderful experience at this hotel. Everything was clean, comfortable, and very well organized. The atmosphere was welcoming, and the staff made us feel at home from the moment we arrived.

I came all the way from New York, and I was very tired when I arrived. A very special thank you to Amnah — she was so welcoming and helped me a lot. She was kind, friendly, and generous, and she made sure I felt comfortable right away. Her warm attitude and care truly made a big difference in my stay.

The hotel is very generous with its service, and the level of hospitality was excellent. I would definitely recommend this hotel to anyone looking for a pleasant and stress-free stay. I would happily come back again!
Amnah is the best !!

I really appreciate the good service and i am so grateful for the kind treatment from ms.baraa .

I am glad that I choose Crowne Plaza for my stay in Madinah. Excellent Service. I can't forget the service provided a Asian gentleman named Omar Farooq and his supervisor Mr Chadli. They are excellent and assets for the hotel. Room service was great. Cleanliness was up to the mark. I would love to stay again and again. Again, I wish to meet Mr Farooq again and see his smiling face

Nice with good service and helpful team.

Mr.Meshal club floor has provided excellent service during my visit. We are very much satisfied from his service.
God bless him.

I would like to extend my appreciation to the great professional assistance and dedication provided to me by Miss Shahad Aynosa and Miss Baraa during my check-in on 5 Jan 2026.
They communicated with me prior to my arrival. Upon arrival, not only did they accommodated my check-in requirements very smoothly, but being IHG Sliver Elite member, they also followed up with all requirements after moving-in and ensured all requirements are accommodated.

I like also to extend my appreciation to Miss Bayda in Housing Keeping, and in general all staff were very helpful and friendly…

Last but not least, especial thanks to Mr Chadlie and the rest of his team for their personal attention, dedication, and kind services in the restaurant area. They ensured that all requirements are met and made our stay very memorable.
I look forward to my next stay in the near future, in shaa Allah.

Bader Al Zawad

I would like to share my sincere gratitude and thankful to the excellent service and positive attitude to all the breakfast team and specially Mr Chadli head waiter in the breakfast restaurant as always smiling and have can do attitude, willing to help not only with us but with everyone else, i will definitely recommend to use that hotel and restaurant next time in Madinah.

Zahir faraz and team , excellent service , staffs are extremely friendly. Hardly working , and cordial , nice environment for family meal ..
highly welcoming

lovely stay at this place and would like to give a massive shout out to two special customer service staff:

1st - Maysan who helped me with a room change due to being put in a room that was too big for us - Maysan went above and beyond to deal with my query, she signposted me after our initial interaction so I knew what time to make further contact and she recognised that i was stressed and anxious and calmed me down by treating me as an individual, not just another customer (456) she will understand if she ever see's this ❤️

2nd - Aminah who delivered exceptional 100/100 customer service for me after she was assigned to complete the room change. Aminah showed a lot of empathy, fully made sure I was happy with the room and also offered extra help to make sure all my luggage and belongings were safely transported to the new room ❤️

I would actually go as far as saying that thanks to these 2 special young ladies I would definitely be returning to this hotel purely because the customer service that I received was definitely 5*!

From start to finish, the service was exceptional. We were greeted warmly by Amna Kahlid and Omar Ahsan and seated promptly. Our server, was the highlight of the evening—attentive without being intrusive, incredibly knowledgeable about the menu, and had fantastic recommendations.
What truly impressed us was how they handled a small issue with our drink order; it was corrected immediately and with genuine apology, which shows a real commitment to customer satisfaction. The ambiance was perfect, and the entire team worked seamlessly. This wasn't just a meal; it was a memorable experience. We'll be back for sure and have already told our friends!

Zahir Faraz is very good Manager. He take care of us and was very active and manage the tables.

His attention to detail was great and food was excellent.

Zahir faraz made our breakfast experience really memorable. Clean and fresh breakfast buffet! Definitely recommend to anyone looking for a quick and convenient breakfast

Zahir faraz has been very polite and hospitality he is services oriented and ensure guests needs. I highly appreciate his efforts and service he provided us.

Thankyou Mr Zahir Faraz

Very good experience at the hotel specially in at the restaurant, a huge thank you to Chedli and the team for their professionalism and their friendly attitude. Nadia

Breakfast was very good and the variety of the breakfast was great too. The service was excellent and the manager, Zahid made sure to serve us everything hot and fresh. The hotel staff was also very friendly and made sure to make our stay very pleasant.

A great experience overall—from the front desk, where Shahad made our check-in smooth and seamless, to the lounge, where Almuntasir and Aziz always made us feel welcome and warmly taken care of.

The check in was very speedy and brother Azzam and sister Aminah were very helpful at the reception. The concierge were very helpful as well

Her checking in was very helpful and fast and efficient Ms Amnah. Next time will be back inshaa Allah. And Mr Azzam was of great assistance. Thanks.

The hotel is good room and staff the reciption staff very helpful i want think Amnah and Azzam about the good sirvice and smaill i will come again next year and i will till my famali and frienf about the good stay

Sajed and Saiful are like brothers I will miss them and I can't wait to come back. Same with Mr Ahmed Mr Hasan Miss Shahad and Jehan abd Baraa.