Travel Inn - Watertown NY

Hotels
7.2 (165 reviews)
1190 Arsenal Street , Watertown , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Good price / value
Convenient location
Some rooms and bathrooms reported clean
Helpful staff / friendly owners
Spacious rooms (in some cases)
Cons:
Serious cleanliness issues (roaches, odors, dirty rooms, dingy linens)
No free breakfast / no coffee / broken vending machine
Broken or poorly maintained facilities (TV, elevator, pool, door jam, hot water)
Instances of double booking and poor room management
Aged property and general lack of upkeep

Categories

Cleanliness
4.5
Multiple reviews report serious cleanliness problems (found a soda bottle in headboard, stale smoke/beer smell, dead cockroaches, rooms not cleaned thoroughly, dingy bed linens and brown shower water); a few guests noted clean bathrooms/rooms but negative cleanliness reports dominate.
Service
9
Mixed reports but several guests call out helpful staff and a smooth check-in; staffing at the desk was sometimes limited and one manager's behavior left a negative impression, yet overall staff assistance was frequently noted as a positive.
Location
10
Multiple guests praised the location as superb and convenient (close to supermarkets, gas stations, restaurants and within reasonable driving distance to attractions).
Room Quality
7
Room quality is uneven: some guests found rooms and bathrooms very clean and spacious, while others reported broken door jambs, non-working TVs, double bookings, unpleasant odors and generally aged/dingy furnishings.
Amenities
6.5
Amenities are limited or unreliable: advertised breakfast often not provided, vending machines out of order, pool/TV issues and occasional lack of hot water, though basic in-room amenities exist.
Value for Money
9
Price and value were highlighted as strong reasons to choose the property by several guests; many felt it was a cost-effective option despite shortcomings.
Food and Beverage
3.5
Consistent complaints about no free breakfast, no coffee, and broken vending machine; food/beverage offerings are poor or nonexistent relative to expectations.
Overall Experience
8.1
Overall impressions are mixed: strong positives for location, price and some helpful staff balance significant negatives (cleanliness, amenities and maintenance). Many guests found it acceptable for a cheap overnight stay, though others had unacceptable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:48

Property Description

Convenient Location
Located just off Interstate 81, The Inn at 81 offers easy access to central Watertown and nearby attractions like Arsenal Mall and Thousand Islands Archipelago.

Comfortable Accommodations
The spacious, non-smoking rooms feature free Wi-Fi, work desk, cable TV, microwave, refrigerator, and hot drink facility, ensuring a comfortable stay for guests.

Amenities and Services
Guests can enjoy the fitness center, free parking, 24-hour reception desk, and laundry services. The lobby provides a relaxing space to unwind with a newspaper or connect to the complimentary Wi-Fi.

Book your stay at The Inn at 81 now for a convenient and comfortable experience in Watertown!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

7.2
Based on 165 reviews
Cleanliness: 4.5
Service: 9
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 9
Food and Beverage: 3.5
Overall Experience: 8.1
B
Blair • family_with_children • us
1
2026-11-05 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Close to stores

Cons:

Nothing

2026-10-27 • via Nuitee
L
Lynda • family_with_children • ca
8
Très bien
2026-10-15 • via Nuitee
M
Meagan • couple • us
10
2026-10-15 • via Nuitee
M
Mary G. • solo_traveller • us
6
nearby airport and comfortable bed
Cons:

I realized after already for retiring that the tissue holder was empty and there was no carafe for the coffee. Needless to say, I didn't contact front desk because I needed to get my sleep. After much prompting, Sunny did assist me with taxi arrangements, which had been my request when booking and I received an email that they would assist me with transportation to the airport.

2026-10-15 • via Nuitee
M
Michael • couple • us
7
Overall pleasant. The front desk manager was very nice. Offered a later check out if needed. Great location, and value f
Pros:

The location is great. I’ve stayed there before a few years ago. It’s basically nostalgic, could use a little updating, but, good value.

Cons:

The small Mr. Coffee maker had tiny Dixie cups, so, not very efficient or safe to touch with hot beverages. One of the pillows was really old and yellowed, so, I tossed it aside.

2026-10-13 • via Nuitee
W
William • couple • us
7
2026-10-12 • via Nuitee
K
Kuno • solo_traveller • us
3
Nice staff but services were limited. Two TVs in our room but only one remote worked. Linens thread bare with holes in t
Pros:

Good price

Cons:

Time worn in disrepair

2026-10-12 • via Nuitee
C
Christine • couple • us
10
2026-10-09 • via Nuitee
C
Christofle • solo_traveller • ca
6
2026-10-08 • via Nuitee
T
Tom • solo_traveller • us
8
2026-10-07 • via Nuitee
A
Adam • couple • us
10
2026-10-07 • via Nuitee
D
Dave • couple • ca
9
Very comfortable
Pros:

The property was nice they took over 6 months ago and are in process of changing a few things

Cons:

The staff was very friendly and very helpful

2026-09-14 • via Nuitee
M
Michael • solo_traveller • us
6
2026-09-03 • via Nuitee
N
Natasha • family_with_children • ca
7
2026-08-21 • via Nuitee
S
Sara • solo_traveller • us
5
2026-08-21 • via Nuitee
M
Michael • couple • us
4
Never again. I travel through Watertown 3 times a year for family and have done so since 2010.
Pros:

Not a thing

Cons:

Everything

2026-08-21 • via Nuitee
W
Wendy • couple • us
4
Pros:

When I pulled back the sheets on the bed, there was a Pepsi bottle laying in the headboard! From a previous occupant. Was disgusting.

Cons:

No extras No coffee

2026-08-07 • via Nuitee
A
Alyssa • couple • us
10
2026-08-06 • via Nuitee
N
Newbill • family_with_children • us
9
2026-08-06 • via Nuitee