Citadines Uplands Kuching

Hotels
•
Citadines
8.1 (1006 reviews)
No 55, Jalan Simpang Tiga , Kuching , my

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Strategic location
Affordable pricing
Cons:
Noise from construction
Limited food options
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.81
Room quality issues mentioned, towels had yellow stains, the building is run-down.
Service
9.28
Staff described as friendly, helpful, and efficient.
Location
9.82
Strategic location noted multiple times, near shopping mall, and airport.
Room Quality
6.77
Issues with furniture and soundproofing, but some rooms are comfortable.
Amenities
8.3
Pool and gym noted positively, but some amenities were lacking.
Value for Money
8.76
Affordability mentioned positively in context of the stay.
Food and Beverage
6.31
Limited choices and taste of food were criticized.
Overall Experience
8.78
General satisfaction with a few flaws mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:32

Property Description

Convenient Location near The Spring Shopping Mall
Modern Accommodation with Free WiFi
Relaxing Outdoor Pool and Kids' Pool

Book now for a comfortable stay at Citadines Uplands Kuching and enjoy the convenience of modern amenities and a prime location near shopping and dining options.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast serving style will be Breakfast to go. Pets are allowed on request. There is a surcharge of 50% off the room rate and pre-booking is required. Please contact the property for more information. Terms and conditions applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 2 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for MYR 116.60 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1006 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.82
Room Quality: 6.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 6.31
Overall Experience: 8.78
J
jakki • solo_traveller • au
8
Uk /Aussie family stay
Pros:

Spacious apartments with convenient kitchen facilities great to have large pool which kids loved

Cons:

All was pretty fine for Borneo option

2026-06-28 • via Nuitee
L
Lynda • solo_traveller • gb
8
Pros:

Location was really good

Cons:

No bar on site

2026-06-27 • via Nuitee
I
i_tze • couple • tw
7
Pros:

位置

Cons:

燈泡不亮、冷氣滴水、晚上對著頭吹睡覺很不舒服、電磁爐也不能用，報修也沒有處理好

2026-06-25 • via Nuitee
P
Peter • solo_traveller • sg
10
Cons:

There was a shopping center right below, but it was full of claw machines and nothing else!

2026-06-25 • via Nuitee
S
Syairol • couple • my
10
Pros:

Nice and clean

Cons:

Clean,staff services good

2026-06-24 • via Nuitee
B
Barber • solo_traveller • au
7
Comfortable
Pros:

Bed and pillows were very comfortable.

Cons:

Shower drained very slowly.

2026-06-20 • via Nuitee
H
Hanneke • couple • nl
7
Voldoende kwaliteit voor de prijs die je betaald
Pros:

Goede ruime kamer (slaapkamer apart), redelijk netjes niet het meest modern. Locatie opzich goed. Tussen vliegveld en centrum. Genoeg restaurantjes en aan overkant shopping mall met ook veel restaurantjes. De buurt is niet heel inspirerend. Ontbijt simpel, redelijk Aziatisch maar okay.

Cons:

Geen heel gezellig hotel met lobby of iets dergelijks.

2026-06-20 • via Nuitee
M
Mohd Imran • couple • my
9
2026-06-18 • via Nuitee
W
Willie Xavier • solo_traveller • my
8
2026-06-17 • via Nuitee
N
Norsakina • extended_group • sg
8
2026-06-17 • via Nuitee
C
CHIA • extended_group • my
9
Pros:

Good location, friendly and helpful staff

Cons:

Comfortable and clean

2026-06-11 • via Nuitee
A
Ainu • couple • my
10
2026-06-09 • via Nuitee
V
Vivian • solo_traveller • sg
4
Pros:

The mini studio room was functional.

Cons:

Carpet smell and the floor was not very clean. Housekeeping could be improved.

2026-06-07 • via Nuitee
A
Abbi • solo_traveller • gb
10
Pros:

Great location, only a short Grab ride into the main centre but lots of cafes, restaurants within a few minutes walk and a big shopping mall over the road. Nice friendly staff, nice pool with beds, good gym facilities. Big rooms with comfortable beds

2026-06-07 • via Nuitee
N
Noorzanah • solo_traveller • my
2
bad service ever
Pros:

I just like the location

Cons:

The service was so bad! We should check in started from 2 pm but only managed to get the room at 4pm. We didn't get the appartment that we have been booking via booking. com. We've been given 2 separated room instead. The 2nd room only ready at 6pm. The food for breakfast also not satisfying. We will not coming back to stay here again. sorry!

2026-06-04 • via Nuitee
A
AWANGKU AFZANDY • couple • my
8
Nice place to stay..Home feel
Pros:

Nice place, suitable for Family with full facilities + kitchenware

Cons:

Property was ok only breakfast need to improve

2026-06-04 • via Nuitee
R
Rubiana • couple • my
8
Will be back again
Pros:

Spacious and worthy

Cons:

Ckean & tidy

2026-06-02 • via Nuitee
K
Kwan • extended_group • my
8
It’s a good experience and will definitely recommend to others.
Pros:

Very clean and comfortable

Cons:

It was super peak season and maybe there’s limited cleaning staff. Our unit was not cleaned on the second day by 4 pm. In the end we only requested for change of towels and removing of waste.

2026-06-02 • via Nuitee
M
Magdelina • solo_traveller • my
10
Pros:

Great

2026-06-02 • via Nuitee
S
sorMAlina • solo_traveller • de
9
2026-06-02 • via Nuitee