Citadines Uplands Kuching

Hotels
•
Citadines
8.1 (948 reviews)
No 55, Jalan Simpang Tiga , Kuching , my

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Strategic location
Affordable pricing
Cons:
Noise from construction
Limited food options
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.81
Room quality issues mentioned, towels had yellow stains, the building is run-down.
Service
9.28
Staff described as friendly, helpful, and efficient.
Location
9.82
Strategic location noted multiple times, near shopping mall, and airport.
Room Quality
6.77
Issues with furniture and soundproofing, but some rooms are comfortable.
Amenities
8.3
Pool and gym noted positively, but some amenities were lacking.
Value for Money
8.76
Affordability mentioned positively in context of the stay.
Food and Beverage
6.31
Limited choices and taste of food were criticized.
Overall Experience
8.78
General satisfaction with a few flaws mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:32

Property Description

Convenient Location near The Spring Shopping Mall
Modern Accommodation with Free WiFi
Relaxing Outdoor Pool and Kids' Pool

Book now for a comfortable stay at Citadines Uplands Kuching and enjoy the convenience of modern amenities and a prime location near shopping and dining options.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast serving style will be Breakfast to go. Pets are allowed on request. There is a surcharge of 50% off the room rate and pre-booking is required. Please contact the property for more information. Terms and conditions applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 2 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for MYR 116.60 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 948 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.82
Room Quality: 6.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 6.31
Overall Experience: 8.78
C
Cheng • extended_group • my
8
2026-03-05 • via Nuitee
S
SMLee • family_with_children • my
8
2026-03-05 • via Nuitee
J
Jutta • family_with_children • de
7
Citadines- Stadthotel für Business und Besucher
Pros:

Die Suite war sehr schön. Das Kingsbed war breit. Das Frühstück war okay. Gegenüber dem Haupeingang befand sich ein exquisites Café.

Cons:

Die Kaffeebar an der Rezeption war nur Show. Es gab keinen Kaffee. Leider gab es auf dem Zimmer auch keine frischen Wasserflaschen.
Leider gab es keine Infos zu den Touren in den Regenwald.

2026-03-04 • via Nuitee
O
Olimpia • solo_traveller • pl
10
2026-03-01 • via Nuitee
O
Olimpia • couple • pl
10
2026-03-01 • via Nuitee
T
Tracy • couple • ca
9
2026-02-28 • via Nuitee
C
Cheryl • family_with_children • my
10
2026-02-24 • via Nuitee
D
DONNY CASSIDY • family_with_children • my
7
2026-02-14 • via Nuitee
S
SAUPI • family_with_children • my
9
2026-02-11 • via Nuitee
Y
yip • solo_traveller • ae
7
2026-02-10 • via Nuitee
M
Mohd • family_with_children • sg
10
2026-02-10 • via Nuitee
Y
Yong • family_with_children • bn
7
Nice, Cozy and clean.
Pros:

N/A

Cons:

No washing machine

2026-01-29 • via Nuitee
F
Faiz ul • couple • pk
7
Pros:

Location of hotel is good. plenty of restaurant around. a good swimming pool and reasonably good breakfast.

Cons:

TV. were not up to mark. there is no option to login in to your own YouTube or Netflix subscription.

2026-01-29 • via Nuitee
P
Patrick • family_with_children • my
5
Pros:

Clean feel safe and secure. Staff friendly.

Cons:

No restaurant no room service. Breakfast is very poor basic only. Location has limired choices.bathroom.too small.

2026-01-28 • via Nuitee
B
Badrul • solo_traveller • my
2
First and last.
Pros:

Near to spring mall.

Cons:

1. Smelly hallway.
2. Smelly room.
3. Towel is old.
4. Pool closed for 3 straight days.
5. Breakfast was not 4 star standard.
6. Tv makes weird sounds and channels were distorted.

2026-01-20 • via Nuitee
S
Shun • solo_traveller • jp
9
Pros:

アクセスがよくスタッフの感じも良い

Cons:

なぜか2日目だけ清掃がなかった。おそらくドアの締まりが甘く半ドアだったので掃除に入らなかったのではと想像している

2026-01-19 • via Nuitee
L
Lindersay • couple • my
7
2026-01-18 • via Nuitee
H
Henri • couple • nl
6
De shopping mall dichtbij het hotel.
Pros:

uitstekende ligging bij de shopping mall. Onder het hotel is een eettentje: dot pizza. De moeite waard!

Cons:

Omdat de kamer aan de kant van de snelweg lag, was er best veel lawaai

2026-01-11 • via Nuitee
M
Mat • family_with_children • my
10
2026-01-10 • via Nuitee
I
Ivy • couple • us
3
horrible. dirty
Cons:

parking amd cleanliness

2026-01-04 • via Nuitee