Citadines Uplands Kuching

Hotels
•
Citadines
8.1 (1039 reviews)
No 55, Jalan Simpang Tiga , Kuching , my
+60 82-281 888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Strategic location
Affordable pricing
Cons:
Noise from construction
Limited food options
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.81
Room quality issues mentioned, towels had yellow stains, the building is run-down.
Service
9.28
Staff described as friendly, helpful, and efficient.
Location
9.82
Strategic location noted multiple times, near shopping mall, and airport.
Room Quality
6.77
Issues with furniture and soundproofing, but some rooms are comfortable.
Amenities
8.3
Pool and gym noted positively, but some amenities were lacking.
Value for Money
8.76
Affordability mentioned positively in context of the stay.
Food and Beverage
6.31
Limited choices and taste of food were criticized.
Overall Experience
8.78
General satisfaction with a few flaws mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:32

Property Description

Convenient Location near The Spring Shopping Mall
Modern Accommodation with Free WiFi
Relaxing Outdoor Pool and Kids' Pool

Book now for a comfortable stay at Citadines Uplands Kuching and enjoy the convenience of modern amenities and a prime location near shopping and dining options.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast serving style will be Breakfast to go. Pets are allowed on request. There is a surcharge of 50% off the room rate and pre-booking is required. Please contact the property for more information. Terms and conditions applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Location

Guest Reviews

8.1
Based on 1039 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.82
Room Quality: 6.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 6.31
Overall Experience: 8.78
J
jingyi • extended_group • it
9
2026-08-29 • via Nuitee
Y
Yin Chiao • couple • my
8
Overall, the stay was comfortable
Pros:

The room was clean and comfortable. The location was convenient 。

Cons:

Nothing much. Overall, everything was good.

2026-08-29 • via Nuitee
N
Norlida • solo_traveller • my
10
Pros:

The staff, room and surrounding

2026-08-25 • via Nuitee
J
JC • family_with_children • fr
6
Correct pour une nuit, mais confort de base à revoir si le séjour est plus long
Cons:

Propreté des espaces communs à revoir. Traces de boue...
Appartement avec 2 chambres dont 1 sans fenêtre
Salle de bains avec trace d'humidité ++
Petit déjeuner qui n'était pas de qualité

2026-08-25 • via Nuitee
J
Jasmine • couple • my
6
Pros:

Friendly staff

Cons:

Toilet needs abit of upkeeping. Breakfast is terrible.

2026-08-24 • via Nuitee
A
Amber • couple • my
8
Good n comfortable. Only the tv channels not much choice. My tv sound on my recent stays so terrible
Pros:

Perfect location.clean.

Cons:

Nothing.

2026-08-24 • via Nuitee
D
Dave • couple • gb
8
Decent value and good pool
Pros:

Great pool, room was nice and big

Cons:

Breakfast is fairly small scale, but decent enough. The staff seemed confused about us arriving 30mins before breakfast ended… Also it would benefit from some shade around the pool, for the sunbeds. Locations is ok for the Spring mall, otherwise it is a grab ride away from anything

2026-08-23 • via Nuitee
L
Lan • solo_traveller • my
8
2026-08-22 • via Nuitee
H
HENG SIENG • couple • my
10
2026-08-21 • via Nuitee
A
Ak Muhammad Ammar Syafiq • couple • bn
1
bad
Pros:

Its so old

Cons:

everything was not clean

2026-08-20 • via Nuitee
K
KOK HUNG • couple • my
5
Besides hygienic, good air conditioning and clean water are equally important for travellers
Pros:

Not Comment

Cons:

Not water purifier provided in the unit. The drinking eater from the water purifiers provided at the corridor was smelly and totally unacceptable. I think it had not been serviced for a long time.

2026-08-13 • via Nuitee
S
Syarifah Nur Hanisah • family_with_children • my
8
overall it was a nice experience. The room is clean, the room is spacious
Pros:

I like the clean room and

Cons:

the swimming pool i think it is less chlorinated or not that clean?

2026-08-11 • via Nuitee
R
Riki88 • solo_traveller • it
3
3 DAYS IN BORNEO
Pros:

Nothing

Cons:

Dirty, uncomfortable. Breakfast awfull. Totally negative.

2026-08-11 • via Nuitee
S
sharul rizan • solo_traveller • my
5
Pros:

Near shopping mall and airport

Cons:

Problem with toilet and shower, lack of cleaness especially at pool area, a few people smoking at pool area

2026-08-09 • via Nuitee
A
Aizat • solo_traveller • my
10
Awesome
Pros:

awesome

Cons:

none

2026-08-04 • via Nuitee
K
Kalaichelvan • solo_traveller • my
5
Pros:

The place was ok. More like 3 star.

Cons:

It looks a bit run down. The whole time I was there, the WIFI was not working at all!!

2026-08-04 • via Nuitee
M
Mardiana • couple • my
8
2026-08-03 • via Nuitee
Y
Yueh Jia • solo_traveller • my
1
Poor experience and did not meet my expectation of Ascott branding.
Pros:

It is located in front of the Spring mall. The room was spacious.

Cons:

1. **Poor front desk service**: Before my arrival, the hotel messaged me to emphasize that all rooms were non-smoking. However, when I checked in at around 10:00 p.m. on a Wednesday, I was assigned a smoking room. When I requested a room change, the front desk staff told me that the hotel was fully booked and suggested that, if I wanted, they could ask the booking platform to process a refund so I could find another hotel. I found this response completely unacceptable. The booking platform still showed rooms available, so they could have offered an alternative, such as upgrading me to a different room type for the night, instead of expecting me to look for another hotel late at night.

2. **Dusty room with a strong smoke odor**: The room was dusty, and there was a strong cigarette smell upon check-in. To make matters worse, I heard a bee buzzing and struggling near the window but couldn't locate it. The following morning, I found it dead on the TV console, which raised concerns about the room's cleanliness.

3. **Poorly maintained kitchenette facilities**: Although this is a serviced apartment, the kitchenette was not well maintained. The non-stick pans and wok were badly worn and no longer usable. The kettle was dirty and rusty. The water dispenser only provided room-temperature or cold water, so I had no way to prepare hot water throughout my stay. In addition, the kitchen sink was clogged, making it inconvenient to use.

2026-07-25 • via Nuitee
S
Sheen Yee Grace • couple • sg
5
Good location, but facilities/amenities can be improved.
Pros:

Location is good, the mall across the hotel has a good variety of stalls.

Cons:

The cleanliness can be improved and the amenities within the apartment can be improved. The kettle wasnt very clean and the utensils/cooking equipment provided wasnt great. The floor was not level as well and sloped towards the top of the bed. Sounds from the corridor can be heard very clearly.

Hotel states that it is a smoke free building but there is actually a level of rooms (Level 4) that has smoking rooms. Do take note that they may assign you rooms in that level even if you stated you want a smoke free room.

2026-07-22 • via Nuitee
A
Amber • couple • my
8
Pros:

The room big enough for 2 of us. Very clean. I think the sofa was new. Air conditioner very cool.

Cons:

No extra toilet paper.tissue only put in the toilet. No more toothbrush and soap. Face towel only 1.

2026-07-22 • via Nuitee