Urban Residences Rotterdam

Hotels
8.4 (3437 reviews)
Hennekijnstraat 104 , Rotterdam , nl
+31104143299

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
6.71
Multiple mentions of unclean rooms, dirty kitchen and linens impacting the overall score.
Service
8.68
Some guests reported rude staff, yet others noted prompt responses to issues.
Location
10
Consistently praised for its stellar location and views.
Room Quality
7.67
Rooms reported as worn and in need of maintenance, with issues like broken air conditioning and cold water.
Amenities
7.7
Basic amenities were available, but cleanliness and maintenance were concerns.
Value for Money
8.66
Fair pricing, but concerns about room condition affected perception of value.
Food and Beverage
9.11
No specific complaints about food or beverage services.
Overall Experience
8.7
Positive experiences overlapped with significant negatives, leading to a cautious recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:00

Property Description

Luxurious Apartments with Designer Elements
Urban Residences in the heart of Rotterdam offers luxurious apartments with floor-to-ceiling windows and design elements by high-end brands Alessi, Vitra, and Flos. The modern decor by architect Wiel Arets creates a sleek and minimalistic ambiance in each spacious apartment, complete with fully equipped kitchens and open-plan living areas.

Convenient Location for Exploring Rotterdam
Situated just a 2-minute walk from the famous shopping streets of De Koopgoot and De Lijnbaan, Urban Residences provides easy access to Rotterdam's main attractions on foot. Guests can explore the architecturally renowned Markthal, enjoy dining on Witte de Withstraat, and visit nearby landmarks like the City Hall and the World Trade Center.

Nearby Amenities and Accessibility
With a plethora of local cafés, restaurants, and bars in the vicinity, as well as the convenience of a supermarket and Rotterdam Central Station less than a kilometer away, Urban Residences offers both comfort and accessibility for a memorable stay in Rotterdam.

Book your stay at Urban Residences Rotterdam for a luxurious and convenient experience in the vibrant city of Rotterdam!

Important information:

Please note that all guests need to be 21 years or older in order to book (with the exception of children who stay with their family).

Please note: The minimum age for all guests to stay with us is 21 years, with the exception of parents traveling with their children. At check in we require a deposit by credit card or debit card: For Studio's and Family suites: €300,-. For (large) Apartments and (large) Penthouses €500.-. Cash payments are not accepted.

Please be advised that the front desk is open from 09:00 to 21:00. Pre-arranged late check-in is possible until 23:59. Arriving after 23:59 is not possible.

Please note that daily housekeeping services for the studio/apartment can be arranged at a surcharge. For more information please contact the property directly.

Please note that supplements/extra’s will be charged at check-in time. Pre-pay cards can not be accepted.

Please note that it's possible to request two single beds instead of one double bed, at an additional charge of EUR 5 per bedroom.

Please note that group bookings of 10 rooms and more can not be accepted at this property.

Please note that parking is available for a surcharge at our private parking garage, accessible through a parking elevator (4.90 x 2.40 x 6.6 feet, maximum weight 3000 kg) and located in the same building.

Credit cardholder must match guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RTM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 27.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3437 reviews
Cleanliness: 6.71
Service: 8.68
Location: 10
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 9.11
Overall Experience: 8.7
C
Claudia • extended_group • de
7
2026-07-11 • via Nuitee
P
Piero • solo_traveller • it
9
Pros:

Bellissimo l'edificio e l'appartamento anche se un po' da rimodernare. Bellissime le vetrate e la vista dall'alto. Molto ampio. Consigliato. Posizione centralissima.

2026-07-11 • via Nuitee
R
Radjan • extended_group • bq
3
Pros:

Location

2026-07-11 • via Nuitee
I
Ionel • family_with_children • us
10
2026-07-11 • via Nuitee
S
Saliha • extended_group • fr
7
Pros:

Tous, à vrai dire il y a seulement la propreté qui laisse à désirer.

Cons:

La saleté

2026-07-11 • via Nuitee
M
Mindaugas • solo_traveller • lt
8
Mixed feelings
Pros:

Exceptional location, spacious well equipped apartment, comfortable beds, outstanding view, safe car parking space with an elevator inside the building.

Cons:

Communication with the host was quite disappointing. After completing the registration, I was given the opportunity to choose the exact apartment from eight available options. I selected Apartment 244 on the 18th floor because of its view of Koopgoot, Markthal, and the surrounding area, and the host confirmed my choice.

However, upon arrival, I was assigned Apartment 232 on the 17th floor, located on the different side of the building with a completely different view. The host explained that this was due to a system error. While this may not seem like a major issue, the apartment I had chosen was important to me, so it was disappointing not to receive the one that had been confirmed.

2026-07-11 • via Nuitee
I
I. Kheder • solo_traveller • de
5
Pros:

Die Lage war schön...

Cons:

Das es keine Klimaanlage gab , und das Schlafsofa überhaupt nicht zum Schlafen geeignet war....

2026-07-10 • via Nuitee
R
Ruth • solo_traveller • nl
8
Top weekend
Pros:

Midden in het centrum.

Cons:

De thermostaat werkte niet. Was erg warm/benauwd
En met plakband stopcontact bedekt en wat van die kleine dingen wat het wel slechter maakte.

2026-07-10 • via Nuitee
F
Fon • extended_group • nl
4
teleurstellend voor het geld
Pros:

.................................................................................
....................................................locatie

Cons:

het 2de bed was een slechte slaapbank, de ventilatie van het app was zeer slecht op de badkamer en de wc kon je ziet verblijven zonder de deur open te laten, erg vervelend voor een toilet en badkamer als je er met vrienden verblijft
de kranen met grote uitlaat buis zien er erg vervuilt uit
sproeier van de douch valt steeds op de grond.
1 wijn glas en 3 limonade glazen is er weinig voor 4 personen. de hele keuken in houd was erg summier
en bij de boeking ben ik overspoeld met info mails veel te veel

2026-07-10 • via Nuitee
S
SARA • solo_traveller • de
4
Cons:

Sauberkeit

2026-07-09 • via Nuitee
Z
Zohra • solo_traveller • nl
1
Vreselijk
Pros:

Locatie

Cons:

Het was ontzettend warm, personeel erg onbeschoft. Nachtportier ook. Geen goede service

2026-07-09 • via Nuitee
R
Ralf • couple • ch
7
2026-07-09 • via Nuitee
M
Mikic • couple • rs
5
Subpar, but the location is top notch
Pros:

The location

Cons:

Rooms are not at all how they are shown, inbad need of repairs and renovations

2026-07-09 • via Nuitee
B
Basem • family_with_children • ae
9
Thank you and i may come back again
Pros:

Amazing location , family friendly place , amazing view from the room

2026-07-09 • via Nuitee
N
Niklas • extended_group • de
10
Total Super! Wirklich empfehlenswert. wir kommen gerne wieder
Pros:

Alles!!!!

2026-07-08 • via Nuitee
A
Adelaida • extended_group • be
7
Ideaal voor een citytrip
Pros:

De ligging, personeel en accommodatie zelf, zeer ruime familiekamer/appartement

Cons:

Hygiëne, mag iets beter gepoetst worden

2026-07-08 • via Nuitee
J
John • couple • ie
9
Excellent
2026-07-08 • via Nuitee
J
Júlia Erika • family_with_children • hu
7
2026-07-07 • via Nuitee
D
Denise • family_with_children • bq
4
Hotel is not proper to stay in hot days
Cons:

The rooms had no AC, they provided ventilators who did not work properly and were dirty. In this heat it was impossible to sleep without AC and having such poor ventilators. The hotel should provide proper ventilators for the summer. I asks for refund to go to another hotel with AC but they refused to give me the refund, however the staff was friendly and tried to give extra ventilators, but the ventilators as such were not providing good air.

2026-07-07 • via Nuitee
A
Anna • family_with_children • gb
5
Overall, it's a decent place, especially for a short stay, the views and location are noteworthy.
Pros:

The location and the views are incredible and overall the stay was decent. The furniture is interesting and unique, the open plan feels very spacious. With a kid it was nice to have all that space.

We had read the recent google maps reviews and knew that customers complained about the state of the apartments (aging and in need of upkeep/maintenance, and a good deep clean). So having read this we knew what to expect and there was no surprises there. The staff was also helpful and kind - so this did not match some of the complaints we read, which was nice.

Cons:

For the value and the photos/marketing you expect a little more attention to details like cleanliness and maintenance. The space gives the impression that it once was more luxurious and that time and footfall have taken their toll. The whole building could probably benefit from a deeper clean and maintenance event. For example: if you move furniture you can see that things have not been cleaned in some time under and behind things, there are stains on the walls in the bathroom that a little bleach or paint job could fix), some things are cracked (like the shower floor), and some things don't really work (the shower handles come off, a few plug sockets and lights/lamps don't work, the safe was not working when we first got there - but the staff then fixed, etc).

Notably the apartments don't have AC - so it got really hot during out stay. We slept with the patio door wide open, and with soaked cold towels over us.

There was one situation that was quite upsetting - although I have to give credit to the staff who dealt with it appropriately and kindly. At 1 and 1:30 in the morning 2 separate people came into our room with keys that worked. This really startled us, especially because we had a small child with us, so we decided to barricade ourselves in the room by pushing some furniture against the door in order to sleep. We called reception and explained the situation, they were kind and understanding and also very confused. They explain that two separate errors had occurred that led to two separate guests having been issued keys to our room. Coincidentally they both tried to access our room within 30 minutes of each other, so were in fact 2 separate incidents. They wiped those cards and reset our cards also. They apologised.

2026-07-06 • via Nuitee