Astara Hotel Balikpapan

Hotels
•
Independent
5.6 (5 reviews)
Jalan Jendral Sudirman, No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114 , Balikpapan , ID
62-542-8524888

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Facilities

Meeting rooms
Fitness facilities
Front entrance ramp
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable bed
Convenient location
Spacious rooms
Cons:
Maintenance issues
Lack of 5-star standards
Limited assistance from staff

Categories

Cleanliness
6
Mixed reviews on cleanliness, with some guests noting issues like mold in the bathroom.
Service
7.5
Service received varied feedback; some guests appreciated friendly staff, while others mentioned lack of assistance.
Location
8
Guests appreciated the hotel's convenient location near the airport and restaurant, as well as proximity to a mall and outdoor activity area in Balikpapan.
Room Quality
7.5
The room size and comfort were generally well-appreciated, although some mentioned maintenance issues.
Amenities
7
Mixed feedback on amenities, with some guests enjoying the big room and comfortable bed, while others noted the lack of 5-star standards and a spa.
Value for Money
6.9
Opinions on value for money were divided, with some feeling it was not up to 5-star standards while others appreciated the location.
Food and Beverage
7.3
Breakfast and restaurant services received generally positive feedback, with some suggesting more variety.
Overall Experience
7.5
Most guests had a decent experience at the hotel, with mixed feedback on various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 10:47

Property Description

Luxurious Body Treatments and Facials
Indulge in rejuvenating body treatments and facials during your stay at Astara Hotel Balikpapan.

Recreational Amenities
Unwind at the attached winery, outdoor pool, or fitness center. Complimentary internet, concierge services, and free babysitting enhance your leisure experience.

Culinary Delights and Entertainment
Savor international cuisine at Aqva or opt for room service. Enjoy drinks at the bar/lounge or poolside bar. Buffet breakfasts are served daily.

Book now and experience a blend of luxury and comfort at Astara Hotel Balikpapan, centrally located in the heart of Balikpapan.

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BPN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

5.6
Based on 5 reviews
Cleanliness: 6
Service: 7.5
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.5
L
Lisan
6
Pros:

Very disappointing

2024-10-09 • via Nuitee
S
SANJAY
4
Waste of Money
Pros:

One of the worst properties I have stayed. I will neither recommend nor would be staying there again.

The staff at the reception area is good but the ones in the restaurant are useless.

The supposedly Free Breakfast is not meant to cater to international people. The lay is basically for local people though they speak and understand English when they want to otherwise it is "TIDAK MENGERTI PAK".

In rooms the towels are worn out (seems are in use since hotel was opened). No hand towels, dirty WC, stinking wash area.

2021-12-10 • via Nuitee
R
Rama Pramana
6
6 days in Balikpapan
Pros:

I choose Astara because of the location. The hotel is located at Balikpapan Super Block (BSB) where you can find various restaurants, malls, mini markets, hypermarkets, etc.
The hotel room is small compared to the same rate hotel in the BSB area but the types of furniture are quite modern. Room service needs more to pay attention to clean around the bed area where in some cases I found dust and small spider web residual on it.

2021-09-29 • via Nuitee
V
Verified traveler
6
New hotel already showing its wear.
Pros:

I couldn’t get mobile phone reception in my room and there are no fitness facilities onsite. Staff are helpful and friendly but rooms are noisy as the rooms and hallway are all tiled and not sound proof.

2018-04-19 • via Nuitee
N
Not Provided
8
Pros:

Everything is great . hanya breakfast nya kurang aneka ragam ... macam2 nya
Customer pasti suka kalo breakfast nya ber aneka ragam . Itulah cara menarik banyak customer .
Kalo sudah bisa seperti itu penilaiannya sangat excellent .

2018-01-07 • via Nuitee