The Regency Waterfront Hotel

Booking done 3 months before arrival date
arrived at the hotel, hotel already closed/shut down for a couple months according to nearby shop
Should give us an early notice, luckily we are able to get another hotel during this school holiday

Terrible customer service

No reason how to say about

Hotel has a small cafe in front of the main entrance selling local food, cakes etc. Nice to gather my group of friends there.
Hotel allowed us to park our cars in their premise ( with security guard ) when we went to island for two nights free of charge.
Unfortunately, the lift was not working when we checked in. So we are not able to stay at higher floor, which should have better view.

Hotel are nice

Overall OK. Except that when I check in, the process are a bit slow. The reception can't find my booking at first. That's the slowest check in process I ever had.

bathroom so bad.no hot water.

All ok i like it..

All is good accept the bathroom, will become flood when shower

Too bad .. the lift is not working.

I was terrible..i need to climb until 4th floor to my room cause the elevator breakdown and hotel management could not give any initiative to help me to bring my dad with strock to the room. I’m very sad when check-out i found service elevator can be use but they said only for staff. This could not be happen because your customer is your achievement if client not happy means your archievement is low!

slow kitchen service.
good staff
should have iron in the room
TV very bad,perhaps too old

The room filled with cigarette smells, no windows broken sink. changed the room only after constant complaint. itin 7317247697197

Great experience during stay. Excellent location, view and staff

Comfort hotel to stay but please ensure the facilities like water heater is working and the toilet door can be lock.

No own pool. Got to go to the sport complex,next to the hotel.The receptionist is not friendly.Book a double bed room but got twin bed, saying that no double bed room available at that time.

Hotel look good from outside but totally different when enter the hotel. Very old carpet. Room smells very bad. Air cond not cool. Water heater not function. they should put themselves as a customer. very bad. wont come back.

The hotel is quite old.The furniture need refurbishment.The toilet is slippery .The location and the natural environment is fantastic

Very wide & beautiful room. So comfortable.

spacious, comfort

If the room especially the toilet was clean then the stay would have been exceptionally memorable for us. It spoiled everything. The bathroom design should have considered the showering habits of Asians