Al Massa Dar Al Fayzeen Makkah

Hotels
7.2 (378 reviews)
Ajyad Street , Makkah , sa
t.mursi@almassagroup.com

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Children allowed

Facilities

Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Great value for money
Cons:
Cleanliness issues
Limited amenities
Inconsistent service

Categories

Cleanliness
5.2
Mixed reviews on cleanliness, with some guests praising it and others highlighting maintenance issues.
Service
6.9
Service received mixed feedback, with mentions of helpful and friendly staff, but also complaints about unhelpful and rude behavior.
Location
8.5
Guests consistently praised the hotel's proximity to key landmarks and the Haram.
Room Quality
6.3
Rooms were described as decent and clean by some guests, while others mentioned maintenance issues and lack of natural light.
Amenities
7.5
Satisfactory amenities with positive mentions of facilities like the gym and pool, but also complaints about WiFi and lack of cleanliness.
Value for Money
7
Mixed reviews on the value for money, with some guests feeling it was affordable for the location, while others found it overpriced.
Food and Beverage
7.3
Generally well-received breakfast and restaurant services, though some guests wished for more variety.
Overall Experience
5.4
Wide range of experiences reported, from exceptional stays to extremely disappointing ones, with cleanliness, service, and honesty being key concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:57

Property Description

Prime Location:
Experience a mere 5-minute walk to the Haram from Al Massa Dar Al Fayzeen Makkah in the holy city of Makkah.

Comfortable Accommodations:
Indulge in cozy rooms decorated in warm tones, featuring a flat-screen TV, minibar, and a small seating area for relaxation.

Convenient Amenities:
Enjoy free Wi-Fi, a breakfast buffet at the on-site restaurant, and facilities like an electric kettle and wardrobe for a hassle-free stay.

Ready to elevate your Makkah experience? Book now at Al Massa Dar Al Fayzeen Makkah!

Important information:

Please check your visa requirements before you travel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs SAR 100 per day.

Location

Guest Reviews

7.2
Based on 378 reviews
Cleanliness: 5.2
Service: 6.9
Location: 8.5
Room Quality: 6.3
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 5.4
H
H&h7475 • solo traveller • ae
8
Very good
Pros:

Location

Cons:

Crowded

2025-06-27 • via Nuitee
A
Abbas • with friends • lb
9
Superb
Pros:

Location.
cleanliness
friendly team

Cons:

nothing

2025-06-14 • via Nuitee
A
Ahmed • family with young children • sa
5
Passable
2025-06-13 • via Nuitee
A
Ahmed • family with young children • sa
5
Passable
2025-06-13 • via Nuitee
A
Anouar • with friends • nl
9
What you see is what you get. Best value for your money.
Pros:

The best value for money. You get a decent and clean room without any fluff. Check-in was smooth and everything was pretty straightforward.

Cons:

I underestimated the walking distance from the hotel to the mosque. Yes, it’s true that you can do it within 20 minutes but you only get to the border of the new expansion. So you need to spend another 20 minutes walking to get anywhere near the main entrance near the clock tower.

2025-05-21 • via Nuitee
S
Sulaiman • family with young children • lk
4
Disappointing
2025-05-17 • via Nuitee
K
Khawla • young couple • ae
1
Bad
2025-05-15 • via Nuitee
K
Kemal • with friends • id
10
Exceptional
2025-05-12 • via Nuitee
O
Os • family with young children • be
8
Very good
2025-05-12 • via Nuitee
A
A.galal • family with young children • eg
7
Good location, but renovation ongoing
Pros:

Location, Friendly Staff

Cons:

Cleanliness, WIFI, Tidiness, Maintenance and Renewing was onging

2025-05-08 • via Nuitee
D
Dil • young couple • de
5
Passable
2025-05-06 • via Nuitee
A
Ashique • family with young children • de
8
Good Stay with great location
Pros:

everything was ok. nothing to like or dislike. the location of the hotel is perfect. it is only 12 min walk to the mosque.

Cons:

everything was ok. nothing to like or dislike.

2025-05-06 • via Nuitee
K
Khaled • group • nl
10
Exceptional
2025-05-05 • via Nuitee
S
Sanjida • family with young children • gb
2
Very poor
Pros:

Location was close to the haram

Cons:

Terrible Experience – Do Not Recommend

I had an extremely disappointing stay at this hotel. From the moment we arrived, the service was horrific. The porters didn't bother to help with our luggage during check-in or check-out – which is basic hospitality, especially for a hotel of this kind.

The front desk staff were unhelpful and rude. Despite us arriving at noon and clearly seeing available rooms, we were told there were none. Suspiciously, they suddenly had rooms available exactly at 4 PM. It felt manipulative and dishonest.

Even worse, the room we finally got was in unacceptable condition. The beds had mould on them – absolutely disgusting and dangerous, especially for my dad who is a heart patient. This alone should have been reason enough for us to leave.

To top it off, I was overcharged at checkout, and despite multiple follow-ups, I’ve yet to receive any refund.

Extremely disappointed and will never be staying here again. Avoid this place if you value cleanliness, honesty, and decent service.

2025-05-04 • via Nuitee
A
Asghar • family with young children • sa
7
Good
2025-05-01 • via Nuitee
W
Waqar • family with young children • pk
10
Exceptional
Pros:

Location, facilities and staff very good,value for money in this price

Cons:

Nil

2025-04-29 • via Nuitee
N
Nawal • young couple • gb
9
Superb
Pros:

Near the haram, staff are very helpful

Cons:

Nothing

2025-04-28 • via Nuitee
S
Shams • family with young children • gb
9
Nice hotel near to Haram
Pros:

We stayed at hotel Al Massa Dar Al Fayzeen for two nights, check in and check out was very smooth and staff was very helpful and friendly, specially Hussain at 5th floor. Hotel is located aroung 750 meters away from King Abdulaziz gate which is around 10 mins walk. Over all we like our stay at this hotel.

Cons:

Wifi was not working in the rooms.

2025-04-28 • via Nuitee
S
Sahiba • family with young children • au
6
Saba
Pros:

The hotel was okay, and the best part was its close walking distance to the Haram.

A special thanks to Supervisor Mohammad Salah and Housekeeper Hussain Mohammad. They were both incredibly kind and took great care of us during our 6-night stay. We saw how dedicated they were in making sure all guests were comfortable and had everything they needed.

The hotel owner is lucky to have such sincere staff. May Allah bless them both and grant them a happy life. Ameen.

Cons:

..

2025-04-25 • via Nuitee
A
Abduljbar • young couple • ae
1
Bad
Pros:

Location is close to Haram

Cons:

very old furniture, and dirt every where

2025-04-25 • via Nuitee