Cheval Phoenix House at Sloane Square

Hotels
9.5 (137 reviews)
1 Wilbraham Place , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Clean accommodations
Welcoming staff
Great location
Cons:
High cost
Limited amenities in building

Categories

Cleanliness
9.69
Cleanliness was noted positively in several reviews.
Service
9.99
Staff was highlighted as warm and welcoming.
Location
10
Location received positive feedback for its convenience.
Room Quality
9.65
Rooms were described as clean and well-stocked.
Amenities
9.18
Amenities were liked but suggestions for improvement were noted.
Value for Money
9.14
Cost was mentioned as high but value was generally positive.
Food and Beverage
8.69
No breakfast service was available, but facilities to prepare meals were highlighted.
Overall Experience
9.68
Overall experience rated highly with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Luxurious Accommodations and Amenities
Indulge in Italian Frette bed linen, goose down duvets, and feather pillows in elegant living spaces with flat-screen TVs.

Fully Equipped Kitchen Area
Feel at home with a fully equipped kitchen area including a dishwasher, oven, microwave, and fridge for your convenience.

Convenient Location
Just a 5-minute walk from Sloane Square Tube Station, offering easy access to London’s attractions; Hyde Park and Knightsbridge are a short stroll away.

Book now for an exquisite stay at Cheval Phoenix House in Chelsea.

Important information:


Please note that only the number of guests indicated at booking can enter the apartment.
Upon arrival, property will request a copy of the credit card which was used to make the reservation. Failure to present this card at check-in, prior to entry into the apartment, will mean another valid credit card will be requested and charged for the entire stay.
A credit card pre-authorization will also be taken upon check-in for any incidentals that you may incur during your stay.
This property is completely nonsmoking and pet-fees apply for every stay.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.5
Based on 137 reviews
Cleanliness: 9.69
Service: 9.99
Location: 10
Room Quality: 9.65
Amenities: 9.18
Value for Money: 9.14
Food and Beverage: 8.69
Overall Experience: 9.68
F
Fikry • family_with_children • eg
10
Great location great hotel
Pros:

Location and cleanliness

Cons:

Nothing at all

2026-02-13 • via Nuitee
L
Lina • solo_traveller • ca
10
2026-01-26 • via Nuitee
A
Ahmad • family_with_children • sa
9
2026-01-19 • via Nuitee
M
Maryam • couple • ae
10
2026-01-19 • via Nuitee
A
Ali • couple • ae
7
The hotel took advantage of my non-refundable booking. They refused a simple date change even though MY room category wa
Pros:

Location is amazing

Cons:

I booked a non-refundable room for 5 nights, and I did not ask for a refund. I only wanted to change the dates, and the same room type was available on the new dates.

But the hotel refused to change my dates unless I either:
1. Cancelled and lost all my money, or
2. Accepted a downgrade to a lower room while still paying the same price for the higher category I originally booked.

I was basically forced to downgrade, even though the room I paid for was still available. It felt like the hotel used the “non-refundable” rule to benefit themselves — they kept my money, gave me a cheaper room, and could re-sell my original room at a higher rate.

In short:
I paid for a higher room, the same room was available, but the hotel refused to change my dates unless I accepted a downgrade. This is unfair and not professional.

2026-01-12 • via Nuitee
F
fahad • extended_group • ae
1
Cons:

The electricity was turning off suddenly several times

2026-01-09 • via Nuitee
O
omar • couple • tz
10
2025-12-19 • via Nuitee
M
Maria • couple • gb
10
2025-12-04 • via Nuitee
M
Manal • couple • ae
9
2025-11-29 • via Nuitee
L
Luis • couple • us
10
Cuidado en el detalle
Pros:

Instalaciones, ubicación, atención, los detalles: toda la línea L’Occitane para el cuidado personal, sin racionamiento y en botellas de vidrio del hotel para agua de tomar ya sea con gas o normal, luego el diseño incluye accesorios de lujo por ejemplo el WC es Smart de Duravit, la ducha tiene una presión de agua espectacular, todo es sobrio y elegante.

2025-11-26 • via Nuitee
S
sancha • couple • gb
10
2025-11-05 • via Nuitee
A
Abdulaziz • family_with_children • sa
9
Not only onc visit
Pros:

Clean, safe, comfort and amazing team

2025-11-01 • via Nuitee
A
Amna • extended_group • ae
9
Pros:

Location, cleanliness

Cons:

-

2025-10-22 • via Nuitee
S
Sumayya • family_with_children • ae
9
Pros:

كل شي جميل ومرتب وحصلنا ترقيه في نوع الغرف.شكرا.

Cons:

المسافه الي الهاردز 10 دقايق مشي.

2025-10-20 • via Nuitee
C
Colin • solo_traveller • za
10
2025-09-20 • via Nuitee
N
Noura • extended_group • ae
10
Pros:

Mostly the staff and the location

Cons:

Nothing

2025-09-12 • via Nuitee
I
Iuliia • family_with_children • ru
9
2025-09-10 • via Nuitee
J
JACQUES • solo_traveller • us
10
There were very generous and accommodating.
Pros:

No breakfast but excellent facilities to make one.

Cons:

Everything I liked.

2025-09-07 • via Nuitee
P
Priti • solo_traveller • us
8
Great refurbished apartments, like brand new!
Pros:

It was a lovely stay, however I think for the price there could have been more amenities in the building like a bigger gym, spa, common areas to work, etc. The entire staff was so warm and welcoming and they were so dog friendly it was amazing :-) Housekeeping was very attentive.

Cons:

The area was in a heavy middle eastern touristy area and I didn’t feel very comfortable with my dog around them

2025-08-20 • via Nuitee
T
Tori-Gbone • solo_traveller • gb
9
Practically Perfect in every way
Pros:

Everything except for the cost! The staff especially Blessing and Sarah were utterly delightful and so helpful. The location couldn’t be better in my opinion. All the delights of Sloane Square, King’s Road and Knightsbridge are literally on your doorstep. The apartment itself was super clean, well stocked and a real oasis in the middle of a very hot London (the time I was there).

Cons:

The cost is pretty eye watering.

2025-08-10 • via Nuitee