Heritage Hotel

Hotels
8.5 (233 reviews)
Galwalla Road, Pothanegama , Anuradhapura , lk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Beautiful pool
Cons:
Cleanliness issues
Limited food variety
Rooms need maintenance

Categories

Cleanliness
5.83
Numerous complaints about room hygiene and cleanliness standards not met.
Service
9.8
Hotel staff did their best to accommodate guests during adverse conditions.
Location
9.84
Superb location beside the lake and close to historic sights.
Room Quality
7.79
Rooms reported as tired, with issues such as lack of privacy and worn-out decor.
Amenities
8.82
Hotel has a large, beautiful pool and satisfactory breakfast options.
Value for Money
8.28
Prices perceived as high for the quality of the rooms and maintenance.
Food and Beverage
8.33
Food options limited, though breakfast was well-received.
Overall Experience
9.3
The overall experience was brought down by cleanliness issues but supported by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:05

Property Description

Historic Location
Heritage Hotel, nestled in the heart of Anuradhapura, a UNESCO World Heritage Site, offers a unique cultural experience for its guests.

Luxurious Amenities
Indulge in comfort with cable TV, a refreshing outdoor pool, and two dining venues. Enjoy the convenience of free parking and Wi-Fi throughout the property.

Convenience and Services
Benefit from business facilities, laundry services, and currency exchange on-site. Experience exquisite dining at the restaurant or unwind with drinks at the bar.

Experience the allure of Anuradhapura at Heritage Hotel. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for US$10 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 233 reviews
Cleanliness: 5.83
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
M
Marianne • couple • ch
5
Ein Hotel, das in die Jahre gekommen ist und einige Renovationen nötig hätte
Pros:

Das Hotel ist ruhig an einem der vielen Seen gelegen. Das Personal war hilfsbereit und freundlich. Da das Hotel doch ein wenig abgelegen lag, haben wir uns entschlossen, auch dort zu essen. Das Abendessen in Form eines Buffets war hervorragend. Für uns das Highlight im Hotel.

Cons:

Wir wurden einem anderen Zimmer zugewiesen wie wir ursprünglich gebucht hatten. Dieses war wohl geräumig, aber völlig abgewohnt. Der Schrank war überall defekt. Der Duschkopf im Badezimmer konnte in der Höhe nicht verstellt werden, da die Halterung defekt war. Zudem war der Ventilator extrem laut. Von einem gebuchten Delux Superior Zimmer kann hier keine Rede sein.
Wir können unser Zimmer nicht weiterempfehlen.

2026-02-14 • via Nuitee
C
Claus • couple • de
4
Preis- Leistung simmt nicht!
Pros:

Frühstück und Abendessen war sehr gut, ebenso idyllisch war die Lage des Hotels.

Cons:

Die Zimmer sind schon sehr indie Jahre gekommen und lassen an vergangene Glanzzeiten erinnern.

2026-02-08 • via Nuitee
C
Chaminda • solo_traveller • lk
8
Pros:

Great location with the view of the reservoir.

Staff was very helpful and friendly, everyone from the front desk to the restaurant.

Had the chance to meet and greet the senior management during the Christmas dinner. Good experience overall !

Cons:

Room decor made it look dark and the toilets can benefit from an upgrade.

2026-01-21 • via Nuitee
D
Dilshan • extended_group • lk
6
2026-01-20 • via Nuitee
R
Romaine • family_with_children • ca
8
2026-01-20 • via Nuitee
S
Schoonbrood • couple • be
7
Pros:

Zwembad is geweldig.

2026-01-18 • via Nuitee
A
Anil • extended_group • lk
6
Pros:

Environment

Cons:

wash room window & bed Spread cover s

2026-01-11 • via Nuitee
H
Hadnagyné Kovács • couple • hu
7
2026-01-04 • via Nuitee
S
Shivantha Victor Niron • family_with_children • lk
8
2025-12-31 • via Nuitee
E
exim jan • couple • se
8
2025-12-27 • via Nuitee
S
SandeepNZ • extended_group • nz
8
2025-12-24 • via Nuitee
D
Dilesha • couple • lk
4
Cons:

I am writing to express my disappointment regarding the condition of the hotel room we stayed in on 20 th decmber 2025 at Heritage Hotel
As this is a 4-star hotel, we expected a high standard of cleanliness and service. Unfortunately, the room did not meet these expectations. We experienced the following issues:

No toothbrush was provided in the room 306

Towels, blanket, and bed sheets appeared used and not properly cleaned

The bathroom had a strong unpleasant smell, especially when the toilet was flushed

Overall hygiene and room maintenance were poor

While we appreciate the gesture of offering cakes and buns as an apology, this was not the purpose of our stay. We chose your hotel expecting quality service, comfort, and proper standards, not temporary compensation for serious issues related to cleanliness and hygiene.

These conditions caused significant discomfort and disappointment, and they do not reflect the standards of a 4-star hotel.

We kindly request that this matter be taken seriously and that appropriate corrective action be taken. We also expect a proper explanation and suitable resolution for this experience.

2025-12-21 • via Nuitee
D
Dilshani C K K • solo_traveller • lk
10
2025-12-19 • via Nuitee
P
PANNEAU • solo_traveller • fr
4
A éviter, à part l'emplacement, sans intérêt
Pros:

Rien

Cons:

Nourriture en particulier, trop cher pour ses prestations

2025-12-14 • via Nuitee
M
Mark • couple • us
8
Pros:

A decent tourist hotel that was mostly comfortable. Unfortunately our stay coincided with a very destructive cyclone which limited our ability to see local sights or even leave the hotel. The hotel and staff did their best to accommodate a lot of frustrated and frightened guests. We appreciate their efforts. We wish Sri Lanka the best on these very difficult times.

Cons:

Not enough western food options available for breakfast or dinner.

2025-12-13 • via Nuitee
N
Narangoda • extended_group • lk
6
2025-11-24 • via Nuitee
P
Peter • solo_traveller • ie
8
Great place to stay for a few nights
Pros:

The hotel has a superb location beside the lake Thissa Wewa. Whilst it is close to the main historic sights, one needs to hire a tuktuk to get around: the hotel was fantastic in assisting with such arrangements. My room was quiet and comfortable.

Cons:

My room was on the ground floor and people regularly passed the window, reducing its privacy.

2025-11-11 • via Nuitee
K
Kayla • extended_group • us
9
2025-11-10 • via Nuitee
O
Olga • couple • bg
6
Pros:

Завтрак 5
Массаж 5
Вежливость 5
Если исходить из 5 бальной оценки

Cons:

Если исходить из 5 бальной оценки
Вид из окна 3
Ужин 2
Бассейн 4
Евро-розеток и переходников 0

2025-11-09 • via Nuitee
L
Linda • couple • au
5
2025-10-23 • via Nuitee