The Herald by LuxUrban

Great location!

The property was in a good location, however it was not worth the price. The hotel was very dark , no utilities . They do not provide soap, shampoo or conditioner . I had to keep asking daily for towels

Worst hotel I have her stayed in, and I travel a lot! No towels, no soap, no shampoo, no Wi-Fi. Cannabis dispensary across the street made the whole area smell. I had to go and buy my own towel and shower supplies. The staff said “their shipment didn’t arrive”. Doesn’t explain the lack of towels! They didn’t seem to care.

Staying at this hotel is like going camping with a bunch of hippies in Herald Square.

Location is great!

No amenities, front desk service was not friendly

1st time I have experienced a hotel where no soap is provided. Even towels are are not kept in the room and we need to ask for it.
Location is the best and rooms are spacious.

Didnt have wifi during 2 days of our stay in the 1st leg. After 2 weeks when we came, they restored the wifi connection. But they dont provide soap. Towels on request, need to collect from the reception.
Excellent location.

Where do I begin – let’s start with the positives. We arrived around 11:30 AM and were able to leave our luggage until the room was ready. The staff member who helped with our bags was very kind and cheerful, and the housekeeper on the 12th floor was also lovely.

Unfortunately, that’s where the positives end.

We returned around 5:30 PM to check in after a long day in the heat. The receptionist was unfriendly and arrogant. When we asked for the Wi-Fi password, she told us the internet was down and would be fixed on Monday — for now, it only worked in a converted lounge room on the 4th floor. No problem, we thought.

Then we discovered there were no towels in the room. When we asked, she bluntly said they had none because the laundry service was delayed — no apology. I told her this should have been mentioned at check-in, and she responded, “I don’t care.”

Elevators were also an issue. One is reserved for rooftop bar guests, and one of the other two wasn’t working, so we waited often.

The Wi-Fi never got fixed. On Monday we were told it would work on Thursday (our departure day). It didn’t. We were on a business trip and had to work from cafes just to get a connection.

I do not recommend this hotel.

DO NOT BOOK this hotel. This property fraudulently advertises amenities & services they do not offer. No WiFi, no towels, no toiletries (shampoo & conditioner OR SOAP). The phones in the room don't connect to the front desk, management, nor emergency services - this place is a safety hazard.

I am extremely disappointed with this Hotel. It was nothing close to what was advertised.
Upon arrival at check-in we were notified that the main Lobby was closed due to repairs and that the WiFi throughout the hotel was also not working. This also meant that the TV and phone in the rooms also weren’t working. Additionally, we weren’t provided ANY towels in the restroom, so we had to find the housekeeper to ask for towels. Lastly and worse of all, the restroom was gross. There were dried streaks of a brown liquid looking substance on one of the walls. Entirely gross experience at this place. Had I know the true condition it’s in, I would have never booked a stay here.

Good place, location, clean room

Internet out of service
No clean towels in the bathroom
No TV, no clicker
Very convenient location

Going to this property we checked in and got no information on anything about the hotel regards to service, rooftop dining hours, usually hotels will make sure you are accommodated from the jump and give as much info. The room had a nice look but after being in there for no more than 2 minutes I noticed stains on the walls, the bed sheets had hair all over them, and then on top of that the chair was broken and so was the air conditioning. There were no towels in the room as they “are trying to save water” when doing laundry. There was no soap or any amenities. When I had to ask for towels they look at me like I was a lunatic. There is no accesible deck because they are bolted shut. Only thing is the nice rooftop dining, but if we never asked about it we wouldn’t have known. The location was great it was close to Times Square but the service and looks of the hotel room were horrible. Oh and I almost forgot, please expect the lovely housekeeping (respect you for your job) to bang on your door 2 hours before check out time lol.

Great location/ kind and helpful staff- nice rooms, but old rug and sofa, needs a little updating but more importantly- clean beds and bathroom- and a small gym; those are my top preferences and this hotel had that.
Not super quiet- but it is close to 34th street and that is a lively/touristy area. I loved the ease of getting around and to work.

Not great for working in the room if you are big on remote working and zoom meetings.

That said, I would stay here again.👍

The welcome we received from Johnny and his colleague was amazing best we have had in USA. The room was generous to NYC standard and the location is fabulous. The wifi did not work for the entire stay (nor did the TV) no ability to make a cuppa but a great little fridge. We would definitely stay again and compared to other same range hotels I stayed on this trip in NYC it was good value. Both the men whom helped with the luggage were great. G

They gave us a different room because they overbooked the hotel. But that was ok cuz it was a bigger room. The room only had one towel and one soap. Although the bed and bathroom were clean the walls and sofa definitely weren’t. The price was definitely high for the facilities, but it’s good in a pinch.

Location was great the room didn't come with towels our showered flooded our bathroom floor.

I booked the room before reading any reviews so I was a bit apprehensive after reading some less favorable. We were given a suite on the 16th floor and found it to be pleasant. We had pillows and towels. The suite had 5 windows with excellent views. The bed was comfortable. I would gladly stay here again. It is not a “luxury” hotel but provides a lot of value at the price.

Room had no towels of any kind, no toilet paper, no shower curtain. One of the lamp shades was missing. I slept in my clothes and on top of the blankets. Would not recommend.

Cool