Coach and Horses

Noise ridiculous no on suite never bothered to stop came out of it couldn’t get refund loud music

Was a disco in the pub and the music was really loud until 11pm.the radiator in the room was on full blast as the knob had broken. They gave me a bottle of water to keep me cool in the night ? No remote for the tv. And to round it off I was locked out the first night as they had put the latch on the front door so the key wouldn’t work

Paid for en suite family room. The en suite was a cupboard which housed a micro shower and toilet. It has a sliding door which didn’t slide so had to remain open. No hot water from the shower. No towel rail so had to use wardrobe door to hang wet towels. Two pillows for each bed but only one pillow had a pillowcase. No electric socket adjacent to kettle. Had to use a socket the other side of the room at the side of the bed near the floor. No bedside lamp. Previous guests toothbrush on the floor. Previous guests packaging from chocolate teacakes in drawer. Tomato ketchup sachet on stairs for two days. The whole room and other areas need fully refurbished. Stayed three nights but no room cleaning took place.
I only remained for the three nights because all other hotels were full.

Shared bathroom

It was very noisy of a night when they had to empty the bottles. Also that the fire exit which is the way you should leave when the pub is closed was blocked that is a safety issue. You could also not buy any hot meals at the pub.

I booked this for my mother it’s was the worse decsion I made , It was scruffy the carpets were black going up to the steep stairs up to the room, it smelt , there was loud music blasting , she felt intimidated as there was lots of young people about ! the way you have to enter the building wasn’t ideal for an elderly lady to enter and exit by herself

Appalling conditions. Upon arrival, the bathroom light wasnt working and it took 1.5hours after arrival for it to be fixed. Gaping holes in the shower tray aswell as inbetween the floorboards and skirting board. You had to be careful where you walked as on some floorboards, it felt as tho you were going to go through. I dont think the mattress has been changed in a good 10 year, you can feel every spring and when laid down, it feels as though you are lying on the divan base! Wallpaper peeling off the walls/ceiling. I tried to raise a complaint via booking.com but they dont want to know. I was unable to raise a complaint with the hotel at the time due to feeling intimidated as the reception for the hotel is in the bar, where the locals appear to congregate.

Nothing