Candlewood Suites Atlanta West I-20 by IHG

Hotels
•
IHG
7.3 (116 reviews)
913 Bob Arnold Blvd, Lithia Springs, Georgia, 30122 , Lithia Springs , US
+1 678-238-1980

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Library
Safe-deposit box at front desk
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
Tours/ticket assistance
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly/accommodating staff
Clean rooms reported by many
Comfortable beds (often)
Quiet area and good location
Spacious rooms
Pool and BBQ pavilion
Cons:
Reports of bugs/cockroaches and dirty bathroom areas
Pool cleanliness issues
Kitchenette/stove and in-room phone failures
Occasional rude or dismissive front desk staff
No included breakfast
Room maintenance issues (sinking bed, broken chair, door/lock problems)
Booking/cancellation and refund problems

Categories

Cleanliness
6.2
Mixed reports: several guests called the hotel clean and beds comfortable, but there are multiple complaints about dirty bathrooms, sticky living-room floors, visible bugs/cockroaches and occasional lapses in housekeeping.
Service
9.5
Service is frequently praised (super accommodating staff, informative and helpful check-in clerks, polite front desk). A few incidents of rude or dismissive staff were reported, but overall guest comments are strongly positive.
Location
9
Mentioned as a quiet area with a good location — guests explicitly noted convenience and a quiet neighborhood.
Room Quality
6.7
Rooms are often described as spacious with comfortable beds, but there are notable issues: sinking bed/headboard, broken chair mechanisms, bathroom doors that won’t close/lock, occasional cold showers and plumbing/clog problems.
Amenities
6
Amenities are mixed: the pool and BBQ pavilion are appreciated but the pool cleanliness was criticized (bugs, dirt), kitchenette/stove and in-room phone failures were reported, and there is no included breakfast.
Value for Money
6.5
Several guests expressed disappointment (booking/cancellation handling, lack of refunds, service lapses) which reduces perceived value despite generally decent rooms on many stays.
Food and Beverage
6.5
Limited F&B offering: no breakfast included (noted but expected per listing) and kitchenette failures for some guests; little positive F&B feedback.
Overall Experience
8
Overall mixed-to-positive: many guests say they loved the property and would return, praising staff and cleanliness on multiple stays, but a number of significant negative incidents (bugs, broken amenities, booking/cancellation problems, occasional rude staff) lowered experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Amenities for a Relaxing Stay
Enjoy the outdoor pool, 24-hour fitness center, and complimentary Wi-Fi for a delightful stay.

Convenient Business Facilities
Utilize the complimentary wired internet, 24-hour business center, and conference space for your business needs.

Comforts of Home Away from Home
Experience the fully equipped guestrooms with kitchens, free internet access, and satellite TV channels.

Book your stay at Candlewood Suites Atlanta West I-20 now for a memorable experience in Lithia Springs.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 116 reviews
Cleanliness: 6.2
Service: 9.5
Location: 9
Room Quality: 6.7
Amenities: 6
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 8
T
Tyronne
10
Pros:

Everything was good

2025-10-11 • via Nuitee
L
Laverne
10
Pros:

The staff is super accommodating and always willing to go above and beyond each time I stay there

2025-09-01 • via Nuitee
L
Leilani
10
Pros:

Loved

2025-08-09 • via Nuitee
L
Lindsay
6
Pros:

Clean hotel with comfortable beds.

2025-08-05 • via Nuitee
A
Anonza Janay • friends
4
Pros:

I did enjoy the pool area although it could have been cleaner, there were a lot of bugs and dirt in the water which turned me off from going in it. But it does have a nice bbq pavilion attached. There is no breakfast included because they provide the kitchenette however mine did not work. The stove burners would not come on and the telephone in my room also did not work for 95% of my stay. They requested the towels you used already be returned soiled before getting a new set. And on the last day I saw 2 cockroaches in the bathroom of my suite. I made sure to bring it to front desk attention but was very briefly brushed off to the next point in the conversation. I was disappointed with the quality of my stay this time as I did stay here once before and had no issues. Now I am not sure whether I will be back again.

2025-07-22 • via Nuitee
D
Dianna • family_with_children
8
Pros:

The guy who checked us in the afternoon of July 12 was very informative, kind, and displayed the best costumer service I’ve experienced in a while! I’d gladly come back

2025-07-18 • via Nuitee
A
Aryanna • family_with_children
8
Pros:

Not Bad

2025-07-16 • via Nuitee
A
Aneesah • partner
10
Pros:

Clean, friendly staff, rooms are huge!!

2025-07-16 • via Nuitee
M
Marco • partner
8
Pros:

The shower was lacking a sitting mount, especially if having balancing issues and leg pain. The bed was not comfortable, the head side was sinking down. A chair was not working properly as if someone broke the reclining locking mechanism.

2025-07-12 • via Nuitee
C
Charles
10
Pros:

Good

2025-07-11 • via Nuitee
A
Alexandria
10
Pros:

Front desk clerk was polite and attentive.

2025-07-02 • via Nuitee
A
Ariel • partner
10
Pros:

The staff was very friendly.

2025-06-05 • via Nuitee
C
Chantel
10
Will stay again
Pros:

Hotel was very nice and clean. Hotel staff was AWESOME.

2025-05-13 • via Nuitee
R
Robert E
10
Pros:

It was a great stay quiet area and good location!

2025-05-09 • via Nuitee
A
Alexandria
10
Pros:

The check in clerk was very nice and extremely helpful. She recommended local points of interest and really seemed to care about what my plans were while visiting.

2025-04-28 • via Nuitee
T
Tolisha • family
8
Pros:

No breakfast but it was expected it was listed on website

2025-04-20 • via Nuitee
D
David
2
Pros:

I can’t believe Expedia asked me for a review. I got an email from Expedia telling me the property had cancelled my stay 4 days before it was due to begin. The attitude I got on the phone from the location was, “Oh well! You shouldn’t have been able to make a reservation, we’re booked out for the entire month.” I made the reservation a month ahead of time.

2025-04-10 • via Nuitee
B
Brian • family
10
Pros:

Nice but bathroom was dirty and living room floor was sticky

2025-03-30 • via Nuitee
H
Harytson • partner
6
Pros:

It wasn’t what I expected

2025-03-23 • via Nuitee
V
Verified traveler
6
Pros:

The room was clean and the bed was comfortable. Few things they need to check: 1. The bathroom door would not completely close or lock 2. The chair in the room was not pin good condition and 3. One morning i had to tskr a cold shower. I did report the water temp and the next day it was working fine.

2025-03-18 • via Nuitee