Mandarin Oriental Pudong, Shanghai

Hotels
•
Mandarin Oriental
10 (1160 reviews)
No.111, South Pudong Road, Pudong District , Shanghai , cn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great view
Luxurious service
Cons:
Stressful breakfast experience
Some amenities lacked personal touches

Categories

Cleanliness
10
Hôtel très propre et chambres parfaites chaque jour
Service
10
The staffs are most competent and full of service mind.
Location
10
The hotel is located in Lujiazui, right next to 东方明珠, which is very convenient.
Room Quality
10
The room with river view is quite nice and spacious.
Amenities
10
Excellent breakfast, various kinds of food.
Value for Money
10
Considering the luxurious service and quality of the hotel.
Food and Beverage
10
Breakfast variety was mentioned positively.
Overall Experience
10
Overall excellent stay, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:40

Property Description

Luxurious Amenities

Featuring an indoor pool, a spa, and 5 dining options, Mandarin Oriental Pudong, Shanghai offers a truly luxurious experience. The soundproof rooms with modern amenities like an iPod dock and flat-screen TV ensure a comfortable stay.

Convenient Location

Situated just a short walk from major attractions like the Oriental Pearl TV Tower, this hotel is perfect for exploring the vibrant city of Shanghai. With easy access to the subway station, guests can effortlessly navigate the city.

Exceptional Services

From the soothing spa treatments to the well-equipped fitness center, guests can indulge in relaxation and wellness. The 24-hour front desk, tour desk, and various other services cater to every need, ensuring a seamless and memorable stay.

Book now for an unforgettable stay at Mandarin Oriental Pudong, Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Please note that any bookings exceeding 3 rooms under the same guest name is not allowed.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed. Guests may find more details directly at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and costs CNY 120 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 7 years old and over stay for CNY 380 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1160 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Anastasios • couple • gr
9
3 days in Shanghai fro business
Pros:

amazing view
cozy and spacious room
friendly staff who speak English

Cons:

the breakfast had lot of western and Chinese choices but i was expecting to be better for a 5-star hotel
i

2026-06-26 • via Nuitee
S
Sapan • solo_traveller • in
10
2026-06-25 • via Nuitee
N
Nurken • family_with_children • kz
10
2026-06-25 • via Nuitee
P
Patrizia • couple • it
10
Pros:

La posizione la tranquillità la piscina

2026-06-24 • via Nuitee
G
Graham • couple • au
10
Pros:

Location was great, we had a corner river view room, close to Bund ferry, Oriental Perl and Aquarium. Breakfast was very good, staff were friendly.

Cons:

Staff service level at breakfast was not consistent over the duration of our stay.

2026-06-23 • via Nuitee
J
Jennifer • extended_group • sg
6
Pros:

There was a Overseas delegation there, we cnt be dropped off in front of hotel n the staff are not attentive when guests going through security check with all those preformance n security standing around.

I hv sent a feedback to the hotel mgr's email but no reply. Really disappointed.

2026-06-23 • via Nuitee
A
Ahmed • couple • ae
10
Pros:

الطاقم والنظافة والاكل والمسبح والسبا 👏👌

Cons:

لاشيء

2026-06-22 • via Nuitee
R
Renata • couple • ru
6
2026-06-21 • via Nuitee
R
Robin • family_with_children • sg
9
2026-06-20 • via Nuitee
A
Abdulnasser • family_with_children • ae
10
2026-06-19 • via Nuitee
Y
Yonas • couple • us
10
2026-06-19 • via Nuitee
C
Ciara • solo_traveller • ie
1
2026-06-19 • via Nuitee
F
FERNANDO • couple • br
10
2026-06-19 • via Nuitee
C
Culture56972520990 • Couples
6
World-Class Spa, Inconsistent Everything Else
Pros:

The Mandarin Oriental Shanghai Pudong is a hotel of genuine highs and frustrating lows. For the price and the brand, the gaps are hard to overlook.

Let's start with the best part: the spa. I've been to the MO Bangkok spa — widely regarded as one of the finest in Asia and a crown jewel of the MO portfolio — and the Shanghai spa stands shoulder to shoulder with it. From the moment I walked in and had my assessment done, I felt an immediate, deep sense of calm. Absolute elegance and tranquility in the middle of one of the world's most frenetic cities. My masseuse found every knot and used exactly the right pressure. I fell asleep on the table. I would have gone back every single day if my wallet had permitted.

Breakfast was also a highlight. The spread was generous and the quality was high — the live Chinese dumpling station was both delicious and fun to watch, the honeycomb was a lovely touch, juices were fresh and the gelato station added a playful note. No complaints here.

The room was a good size — a riverview suite with a large tub, dedicated luggage storage, a clothes hanging area, study desk and a spacious bathroom. There were fresh flowers on arrival, which was a thoughtful touch, and a cake and fruit had been arranged to celebrate our upcoming wedding, which we appreciated.

But that's largely where the polish ends.

For a hotel of MO's stature, the service inconsistencies were glaring. It seemed like staff were overwhelmed, or perhaps not trained to be detailed enogh for MO. It was absolutely odd that such small touches were not displayed throughout our stay!

Staff promptly took our luggage from the car on arrival — good. But after check-in, not a single member of staff pressed the lift for us or offered to show us to our room. No introduction to the facilities or amenities whatsoever. The Taipei MO did this without being asked, courteously and naturally. It's such a basic, foundational gesture for a luxury property that its absence here was jarring.

Turndown service was inconsistent throughout the stay. No amenity was ever left — not an essential oil, not a small snack, nothing beyond the standard water and slippers. A curtain issue on the first night was resolved the following day (fair enough), and to their credit, they followed up with a generous portion of macarons as service recovery. But when I left a note requesting sparkling water, it was simply ignored — no water, no note explaining it wasn't available, no acknowledgement at all. And the fresh flowers that arrived so beautifully on day one were visibly fraying by day three, left untouched by housekeeping.

The flooring in our room showed its age — scuffed and dated in a way that doesn't befit the brand. The automatic blinds, perhaps installed when it first opened made an irritating jarring noise whenever we opened and closed it.

At breakfast, I noticed that one or two male staff members had noticeable body odour. I raise this not to shame anyone, but because at this level of hospitality, the guest experience is built on a hundred small details — and this is one that a well-run operation simply doesn't miss. It pointed to a broader issue with staff presentation and standards. Compounding this, English comprehension among staff at breakfast was limited, though they tried their best, which made interactions awkward. The contrast with the Taipei MO — where staff were polished, multilingual (English, Japanese, Korean), proactive and genuinely attentive — was stark.

The most tone-deaf moment came at breakfast, when a manager approached our table and attempted to sell us a package deal for a future stay. Perhaps it plays well with a local clientele, but at a flagship luxury property that caters to international guests, it felt crass and entirely out of place (they could have done so at checkout instead). It read less like hospitality and more like a timeshare pitch.

The MO Shanghai Pudong has the bones of a great hotel and a wonderful spa. But the service culture needs a serious reset — the Taipei MO is proof of what this brand is capable of when it's firing on all cylinders. Right now, Shanghai isn't there.

2026-06-18 • via Tripadvisor
B
Boris • solo_traveller • hu
10
2026-06-17 • via Nuitee
شذى • couple • sa
7
2026-06-14 • via Nuitee
A
Ahmed • couple • ae
10
2026-06-14 • via Nuitee
M
Meresina • family_with_children • de
10
Pros:

Everything very good sehr freundliches Personal

2026-06-13 • via Nuitee
R
Ronald • solo_traveller • ch
8
2026-06-11 • via Nuitee
E
Evgenii • couple • ru
9
Отличный отель с хорошим расположением и отличными видами из окна на набережную.
Pros:

Отличное местоположение рядом с паромной станцией. Номера в хорошем состоянии, отличный сервис по уборке номера, отзывчивый персонал.
Вкусные завтраки.

Cons:

Все понравилось.

2026-06-10 • via Nuitee