Mandarin Oriental Pudong, Shanghai

Hotels
•
Mandarin Oriental
10 (954 reviews)
No.111, South Pudong Road, Pudong District , Shanghai , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great view
Luxurious service
Cons:
Stressful breakfast experience
Some amenities lacked personal touches

Categories

Cleanliness
10
Hôtel très propre et chambres parfaites chaque jour
Service
10
The staffs are most competent and full of service mind.
Location
10
The hotel is located in Lujiazui, right next to 东方明珠, which is very convenient.
Room Quality
10
The room with river view is quite nice and spacious.
Amenities
10
Excellent breakfast, various kinds of food.
Value for Money
10
Considering the luxurious service and quality of the hotel.
Food and Beverage
10
Breakfast variety was mentioned positively.
Overall Experience
10
Overall excellent stay, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:40

Property Description

Luxurious Amenities

Featuring an indoor pool, a spa, and 5 dining options, Mandarin Oriental Pudong, Shanghai offers a truly luxurious experience. The soundproof rooms with modern amenities like an iPod dock and flat-screen TV ensure a comfortable stay.

Convenient Location

Situated just a short walk from major attractions like the Oriental Pearl TV Tower, this hotel is perfect for exploring the vibrant city of Shanghai. With easy access to the subway station, guests can effortlessly navigate the city.

Exceptional Services

From the soothing spa treatments to the well-equipped fitness center, guests can indulge in relaxation and wellness. The 24-hour front desk, tour desk, and various other services cater to every need, ensuring a seamless and memorable stay.

Book now for an unforgettable stay at Mandarin Oriental Pudong, Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Please note that any bookings exceeding 3 rooms under the same guest name is not allowed.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed. Guests may find more details directly at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and costs CNY 120 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 7 years old and over stay for CNY 380 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 954 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
Mohammed • couple • ae
9
2026-02-14 • via Nuitee
H
Hung • couple • tw
10
Pros:

都很棒！

Cons:

有免治馬桶就完美了

2026-02-13 • via Nuitee
F
Fahad • solo_traveller • kw
10
2026-02-11 • via Nuitee
F
Florian • solo_traveller • fr
10
Pros:

Tout était parfait !

Cons:

Rien

2026-02-09 • via Nuitee
S
Susanne • extended_group • de
10
2026-02-09 • via Nuitee
P
paul • couple • gb
10
2026-02-08 • via Nuitee
Y
Yenhue92 • Family • Singapore
10
Long lasting memories
Pros:

Went to the hotel for the first time, rooms were clean, ambience is good. Friendly staff and good variety of food for the breakfast, location very centralized, easy to access to convenience shop. View is stunning from the room.

I loved to collect pen from Mo Property, when I checked out I asked from one of the receptionist RITA. She kindly helped me with the enquiry and made my day. Thank you for that.

And thank you also Jim from the door men when I was trying to go the 7-eleven, he guided me all the way to the place. You are an exceptional !

Thank you for everyone that I have met at the hotel and the lovely experience in shang hai. Till we meet again.

2026-01-31 • via Tripadvisor
N
Nikolay • couple • es
8
Pros:

Просторный номер.

Cons:

Длинные очереди на ресепшн при check-in/check-out , отсутствие встречающего персонала, отсутствие помощи с багажом.

2026-01-31 • via Nuitee
R
Rainer • couple • de
10
Shanghai Feeling von Anfang bis Ende
Pros:

Sehr schöne stylische Zimmer, gute Lage in Pudong, Malls und China-Pearl-Tower fußläufig.

2026-01-31 • via Nuitee
N
Nikolay • couple • es
8
Pros:

Чистый и просторный номер

Cons:

Длинные очереди на ресепшн при check-in/check-out , отсутствие встречающего персонала, отсутствие помощи с багажом.

2026-01-31 • via Nuitee
T
timmM6851JP • Couples • Narraweena, Warringah, Greater Sydney, New South Wales
10
Excellent Hospitality
Pros:

We stayed at Mandarin Oriental Shanghai for six nights and had a wonderful experience.

While the hotel itself is immaculate, comfortable, and very well run, what really made our stay special was the staff. A huge thank you to Thomas and Alaia for their brilliant, genuinely personable service in the Club Lounge — along with the wider lounge team, who were consistently warm, attentive, and welcoming.

A special mention also to Steven, the Front Desk Manager, whose professionalism and warmth came through in every interaction.

Overall, a fantastic stay and one we would absolutely love to repeat.

2026-01-30 • via Tripadvisor
A
A Bin Sarhan • family_with_children • ae
10
2026-01-30 • via Nuitee
R
Roman • couple • es
10
2026-01-29 • via Nuitee
Y
Yuki • couple • jp
10
2026-01-29 • via Nuitee
C
Carmine • couple • it
6
Non è importante la mia motivazione e mio viaggio
Pros:

Non mi piace parlare male di nulla l’albergo è anonimo

Cons:

Non ha personalità, non c’è atmosfera ed è semplicemente un deposito per andare a prendere il giorno dopo l’aeroporto. E da questo lo si evince anche dal fatto che giù c’è una sala mensa, dove si mangia a buffet

2026-01-29 • via Nuitee
S
Stanislav • couple • ru
10
2026-01-28 • via Nuitee
C
Christopher • family_with_children • us
10
Pros:

Professional and courteous staff.

2026-01-27 • via Nuitee
A
Alejandra • extended_group • us
8
2026-01-24 • via Nuitee
H
Hayam • couple • sa
10
2026-01-22 • via Nuitee
T
timfP7764ZW • Business
4
Disappointing Second Chance. Enough is enough.
Pros:

I previously shared my disappointing experience at Mandarin Oriental Pudong, Shanghai here in September 2024 (scroll down if you’re interested), and I hadn’t returned since. Last week, while attending an event in the area, I decided to give the hotel a second chance to see if anything had improved. Unfortunately, the issues persist.

After my earlier complaint, the Assistant Front Office Manager, Angelia Gan, emailed me a sincere apology and offered a complimentary upgrade to a Mandarin River View Room with daily breakfast on my next visit.
Upon check-in last week, I initially forgot about the offer, and the front desk processed everything as a standard booking. When I later mentioned it, the staff member checked the records, acknowledged my complaint from 1.5 years ago, but appeared unaware of the promised compensation. He then unwillingly “upgraded” me to a basic room on a higher floor (thank you so much! I didn’t know a higher floor is an upgrade!) —no river view, no breakfast included. Ironically, this room felt even more basic than the one I had in 2024.
It was only after a more senior Western manager (possibly Italian, named Luigi) intervened and inquired that I was eventually moved to a larger room. I didn’t get my complimentary breakfast, btw.

My disappointment isn’t about missing out on breakfast or a specific upgrade—it’s about the apparent lack of follow-through and care for guest promises. This experience falls far short of the legendary service Mandarin Oriental is known for worldwide.

I promise I will not be giving Mandarin Oriental Pudong a third chance. Tomorrow I’m checking into Mandarin Oriental Singapore and genuinely look forward to that stay!

2026-01-21 • via Tripadvisor