Mandarin Oriental Pudong, Shanghai

Hotels
•
Mandarin Oriental
10 (1062 reviews)
No.111, South Pudong Road, Pudong District , Shanghai , cn

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great view
Luxurious service
Cons:
Stressful breakfast experience
Some amenities lacked personal touches

Categories

Cleanliness
10
Hôtel très propre et chambres parfaites chaque jour
Service
10
The staffs are most competent and full of service mind.
Location
10
The hotel is located in Lujiazui, right next to 东方明珠, which is very convenient.
Room Quality
10
The room with river view is quite nice and spacious.
Amenities
10
Excellent breakfast, various kinds of food.
Value for Money
10
Considering the luxurious service and quality of the hotel.
Food and Beverage
10
Breakfast variety was mentioned positively.
Overall Experience
10
Overall excellent stay, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:40

Property Description

Luxurious Amenities

Featuring an indoor pool, a spa, and 5 dining options, Mandarin Oriental Pudong, Shanghai offers a truly luxurious experience. The soundproof rooms with modern amenities like an iPod dock and flat-screen TV ensure a comfortable stay.

Convenient Location

Situated just a short walk from major attractions like the Oriental Pearl TV Tower, this hotel is perfect for exploring the vibrant city of Shanghai. With easy access to the subway station, guests can effortlessly navigate the city.

Exceptional Services

From the soothing spa treatments to the well-equipped fitness center, guests can indulge in relaxation and wellness. The 24-hour front desk, tour desk, and various other services cater to every need, ensuring a seamless and memorable stay.

Book now for an unforgettable stay at Mandarin Oriental Pudong, Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Please note that any bookings exceeding 3 rooms under the same guest name is not allowed.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed. Guests may find more details directly at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and costs CNY 120 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 7 years old and over stay for CNY 380 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1062 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
T
Theo • solo_traveller • gb
10
Would recommend
Pros:

Great location, friendly staff, immaculate room

2026-04-24 • via Nuitee
E
E2734OEmaryamm • Family
10
Highly recommend
Pros:

Staff (David at reception) was amazing and very helpful. Beautiful hotel, very elegant. The rooms are very spacious with a superbe view.

2026-04-23 • via Tripadvisor
L
littlemissT13 • Couples • Singapore
10
Amazing view, exceptional service by front desk manager
Pros:

What an amazing view of the bund. Some minor hiccups but the service recovery is truly exceptional. Of special mention is front desk manager Steven.

2026-04-22 • via Tripadvisor
T
Tatiana • solo_traveller • de
10
2026-04-22 • via Nuitee
P
Po Han • solo_traveller • tw
8
Pros:

早餐很不錯 服務也很好

Cons:

房間有點舊了

2026-04-21 • via Nuitee
E
Emanuelle • family_with_children • us
9
2026-04-20 • via Nuitee
H
How • family_with_children • my
10
2026-04-20 • via Nuitee
V
Veronika • family_with_children • ru
10
2026-04-19 • via Nuitee
P
Perla • family_with_children • ae
9
2026-04-19 • via Nuitee
C
Christopher • couple • hk
6
2026-04-17 • via Nuitee
S
Sasiwimon • couple • th
10
2026-04-17 • via Nuitee
W
Wilhelm • couple • ch
10
2026-04-15 • via Nuitee
H
Hubert • couple • ph
10
Almost perfect
Pros:

Staff were friendly and very helpful

Cons:

A bit far from main attractions

2026-04-13 • via Nuitee
G
Goberman • couple • de
10
2026-04-13 • via Nuitee
I
Isabel • extended_group • es
9
2026-04-12 • via Nuitee
J
Johanna • extended_group • ch
10
Pros:

Sehr gute Lage und äußerst freundliches Personal. Das Frühstück hat uns besonders gefallen, es hat wirklich alles für jeden Geschmack.
Der Gym Bereich ist groß und ein gutes Workout ist möglich.

Cons:

Alles top!

2026-04-12 • via Nuitee
M
Maya • couple • gb
10
2026-04-10 • via Nuitee
A
Anqi • solo_traveller • gb
9
2026-04-10 • via Nuitee
H
hmunye • Solo travel • United Kingdom
2
Poor communication
Pros:

Check-in was unfortunately quite confusing and not the smooth experience I expected.

I arrived around 1:45pm and was initially told my room would not be ready until 3pm, which I understood. However, shortly after, I was offered a paid upgrade for immediate access, which I declined and then a complimentary upgrade to a higher floor that would still require waiting. Communication between staff seemed inconsistent, as I was later told again that no rooms were available, only to suddenly be given a room key a few minutes later.

I also requested a private space to pray, as I needed to do so at a specific time. This request was not clearly understood and I was directed to the spa and then the gym. While I appreciate that this may not be a common request, it would have been more helpful if staff had clearly communicated that no small, private space was available, rather than sending me between locations.

When I used a translation app to clarify my request, there appeared to be some confusion and staff reacted in a way that felt dismissive, including some laughter, which made the situation uncomfortable. While I understand there may have been a language barrier, a more respectful and solution-focused response would have been appreciated.

There appeared to be a language barrier, which is understandable, but I feel the situation could have been handled more efficiently if this had been acknowledged earlier, for example by using a translation app to clarify the request.

In addition, the room itself felt somewhat dated, with visible wear such as cracks in the wall tiles, which is not what I would expect from a Mandarin Oriental property.

Overall, the issue seemed to stem from communication and coordination rather than intent, but it did impact the arrival experience at what is otherwise a well-regarded hotel.

2026-04-09 • via Tripadvisor
A
Asanski • couple • bg
9
Чудестно място
Pros:

Локация, удобства начини на плащане

Cons:

Прекаленото обслужване от персонала ми идва натоварващо.

2026-04-09 • via Nuitee