Hampton Inn & Suites Rochester/Henrietta

Hotels
•
Hampton Inn
9 (583 reviews)
280 Clay Road , Rochester , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean rooms
Good breakfast
Cons:
Renovations affecting amenities
Issues with room maintenance

Categories

Cleanliness
8.46
Overall clean, but some complaints about cleanliness in certain areas.
Service
9.93
Staff was consistently reported as friendly and accommodating, going above and beyond.
Location
9.47
Central location, close to restaurants and shopping.
Room Quality
8.42
Rooms generally comfortable but mentioned some issues with maintenance.
Amenities
8.45
Some amenities were lacking or unavailable due to renovations.
Value for Money
9.41
Good value, especially with the positive feedback on services provided.
Food and Beverage
8.46
Breakfast was good but some complaints about selection and quality.
Overall Experience
9.43
Generally positive with plans to return, despite some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:23

Property Description

Convenient Location
Less than 1 mile off Interstate 390, the Hampton Inn & Suites Rochester/Henrietta provides easy access for travelers. Situated near major universities, including Rochester Institute of Technology and University of Rochester, our hotel is the perfect choice for visitors to the area.

Modern Amenities
Enjoy a relaxing stay with our indoor swimming pool, free Wi-Fi, and flat-screen TVs in every room. Upgrade to a suite for added convenience with a microwave, refrigerator, and sofa bed. Whether you're here for business or leisure, our hotel has everything you need for a comfortable stay.

Exceptional Services
Our 24-hour reception, fitness center, and business center cater to all your needs during your stay. Plus, take advantage of our laundry facilities to make your trip even more convenient. Book your stay at Hampton Inn & Suites Rochester/Henrietta today for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 583 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
R
Rowe • family_with_children • us
9
2026-06-24 • via Nuitee
E
Emily • extended_group • us
6
Pros:

The hotel was in the location we needed for a family event and had a room that would comfortably sleep three people.

Cons:

We booked a room for three people that had a pull out sofa but then there was no bedding in the room when we arrived. It was a suite and there was little room to put luggage. The floor was sticky, like it hadn't been cleaned and the bathroom was cramped. Breakfast was typical BUT second morning a bunch of offerenings were not out and the breakfast tables were dirty. WAY over priced.

2026-06-22 • via Nuitee
Z
Zhongren • extended_group • us
9
2026-06-22 • via Nuitee
J
JaNean • solo_traveller • us
10
Perfect place for a good night's sleep after an long, exhausting driving day!
Pros:

How quiet and peaceful. Heavy carpet in halls muted any noise and no noise from adjoining rooms in the hallway....ahhhh...

Cons:

Nothing not to like!

2026-06-20 • via Nuitee
M
Megan • extended_group • us
9
It was great
Pros:

Friendly staff and close to where I had to go

2026-06-09 • via Nuitee
T
Tiffany • solo_traveller • us
10
Great location and clean hotel. Will be booking again when I return for work travels.
Pros:

Clean and in a great location. Staff was nice.

2026-06-01 • via Nuitee
J
Jackie • couple • us
9
Perfectly fine and adequate
Pros:

Breakfast basic and fine. Room clean and comfortable. Location excellent.

Cons:

Inconsistent heat

2026-06-01 • via Nuitee
M
Mary • couple • us
9
2026-05-27 • via Nuitee
A
Adam • family_with_children • us
9
2026-05-26 • via Nuitee
L
Latoya • solo_traveller • us
8
2026-05-25 • via Nuitee
M
Mary • solo_traveller • us
9
2026-05-11 • via Nuitee
P
Patricia • family_with_children • us
10
2026-05-02 • via Nuitee
E
Edward • couple • us
4
2026-04-30 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-04-27 • via Nuitee
T
Traveling Traveller • solo_traveller • us
7
2026-04-20 • via Nuitee
M
Mark • family_with_children • us
10
2026-04-16 • via Nuitee
Y
Yang • family_with_children • ca
8
good value for the money
Pros:

good breakfast, room is clean and spacious

Cons:

it's a little noisy, and a little bit drive to Rochester DT

2026-04-06 • via Nuitee
R
Rosalee • extended_group • us
9
Pros:

Rooms were clean, good breakfast options, pool was nice

2026-03-23 • via Nuitee
W
Whitney • family_with_children • us
10
I will definitely start at this hotel again
Pros:

Breakfast staff was excellent

Cons:

Everything was great

2026-03-20 • via Nuitee
A
andrew • couple • us
9
2026-03-20 • via Nuitee