Hampton Inn & Suites Rochester/Henrietta

Hotels
Hampton Inn
9 (605 reviews)
280 Clay Road , Rochester , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean rooms
Good breakfast
Cons:
Renovations affecting amenities
Issues with room maintenance

Categories

Cleanliness
8.46
Overall clean, but some complaints about cleanliness in certain areas.
Service
9.93
Staff was consistently reported as friendly and accommodating, going above and beyond.
Location
9.47
Central location, close to restaurants and shopping.
Room Quality
8.42
Rooms generally comfortable but mentioned some issues with maintenance.
Amenities
8.45
Some amenities were lacking or unavailable due to renovations.
Value for Money
9.41
Good value, especially with the positive feedback on services provided.
Food and Beverage
8.46
Breakfast was good but some complaints about selection and quality.
Overall Experience
9.43
Generally positive with plans to return, despite some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:23

Property Description

Convenient Location
Less than 1 mile off Interstate 390, the Hampton Inn & Suites Rochester/Henrietta provides easy access for travelers. Situated near major universities, including Rochester Institute of Technology and University of Rochester, our hotel is the perfect choice for visitors to the area.

Modern Amenities
Enjoy a relaxing stay with our indoor swimming pool, free Wi-Fi, and flat-screen TVs in every room. Upgrade to a suite for added convenience with a microwave, refrigerator, and sofa bed. Whether you're here for business or leisure, our hotel has everything you need for a comfortable stay.

Exceptional Services
Our 24-hour reception, fitness center, and business center cater to all your needs during your stay. Plus, take advantage of our laundry facilities to make your trip even more convenient. Book your stay at Hampton Inn & Suites Rochester/Henrietta today for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 605 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
K
Kenneth couple us
8
This day was awesome.
Pros:

The breakfast was great! The location was close to all the shopping in restaurants we used

Cons:

The shower door could have had some maintenance. But overall, it was a great Stay

2026-09-10 via Nuitee
H
Henrique family_with_children ca
8
Pros:

Spacious room! Comfortable king bed!

Cons:

The bathroom was a bit older

2026-09-05 via Nuitee
S
Stephen couple us
10
Newly updated and great hotel
Pros:

We stayed this hotel every time we go to Rochester. For my son's college absolutely love it. And the people are great there. It's in a great location. They have been remodeling this hotel over the past two years, and they've done a fantastic job with it

Cons:

I do not think anything could have been better.

2026-09-04 via Nuitee
L
Law family_with_children ca
7
Very clean and friendly hotel except the noise
Pros:

Staffs in the hotel were very friendly and helpful. The room was clean and spacious for a family of four. There were good choices for breakfast, and my son enjoyed the swimming pool very much.

Cons:

My room was on the 4th floor. There was a constant vibrating and deep bass noise from HVAC units on the roof top of the building through down to my room. I couldn’t sleep because of the huge noise.

2026-09-04 via Nuitee
S
Shashank family_with_children us
1
It was not good.
Pros:

Location is good

Cons:

We arrived really late with one infant and one kid and we didn’t notice earlier but bathroom did not had hand wash and no body wash. Carpet was so dirty.

2026-09-03 via Nuitee
J
Janet couple us
8
One night after transcontinental flight was very comfortable and the receptionist was very friendly and helpful. Very ac
Pros:

Size of room w table and 2 chairs

Cons:

Dark roast coffee at all Hampton is not strong very watery.

2026-09-02 via Nuitee
E
Enzo solo_traveller pe
7
2026-08-31 via Nuitee
J
Jianyu family_with_children us
10
2026-08-30 via Nuitee
L
Laurie couple us
8
Overall a nice place
Pros:

Great location with the amenities i was looking for

Cons:

The mattress had one side that had many dips and lumps

2026-08-28 via Nuitee
Q
Qinfei family_with_children us
9
2026-08-28 via Nuitee
S
Stephen couple us
10
2026-08-26 via Nuitee
S
Stacie couple us
10
We will be back !!!
Pros:

Great location and very clean!

Cons:

N/A

2026-08-23 via Nuitee
Z
Ziming extended_group us
10
2026-08-21 via Nuitee
M
Michael solo_traveller us
8
2026-08-11 via Nuitee
C
Curenio couple us
9
2026-08-07 via Nuitee
E
Erica extended_group us
8
Repeated customer at this location. It’s always a pleasant and comfortable stay.
Pros:

Location is centralized. The front desk staff is friendly and accommodating. The room is clean, albeit the toiletries are fair . The breakfast is convenient.

Cons:

The toiletries are fair. A bar of hand soap to wash one’s hands maybe economical, but there’s no dish to place the soap on. It would be better to have a stationary hand pump that is refilled. The shower gel does not lather well, but it is convenient to not have to bring one’s own.

2026-08-06 via Nuitee
M
Maria cristina solo_traveller it
7
Un bel soggiorno
Pros:

La camera è ampia e pulita . Possiede piscina e palestra gratuiti .

Cons:

Il servizio di aria condizionata è troppo rumoroso.
La colazione potrebbe essere più assortita.

2026-07-25 via Nuitee
M
Mark couple us
3
2026-07-24 via Nuitee
J
John solo_traveller us
10
2026-07-20 via Nuitee
E
Ellen solo_traveller us
10
2026-07-20 via Nuitee