The Memory at On On Hotel

Hotels
9.2 (2833 reviews)
19 Phang-Nga Road, Talad Yai, Muang, Phuket , Phuket Town , TH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful decor
Comfortable rooms
Cons:
Staff training issues
Reservation confusion
Perceived tourist trap

Categories

Cleanliness
8.1
Concerns over staff being untrained and confusion indicating potential cleanliness issues.
Service
9.98
Nathan and staff received multiple positive mentions for their helpfulness and friendliness.
Location
9.61
Repeatedly highlighted as excellent, especially for proximity to attractions.
Room Quality
9.56
Rooms praised for comfort and decor.
Amenities
9.09
Basic amenities mentioned positively, though not elaborated.
Value for Money
9.05
One mention of better options available, impacting perceived value.
Food and Beverage
8.6
Not specifically mentioned in reviews.
Overall Experience
9.57
Mixed reviews, overall a delightful stay except for the significant reservation issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:55

Property Description

Historic Charm in Phuket Old Town

Convenient Location: Situated in the heart of Phuket Old Town, The Memory at On On Hotel offers easy access to nearby attractions such as Central Festival Phuket Shopping Mall and Patong Beach.

Comfortable Accommodation: Enjoy private rooms equipped with amenities like free WiFi, cable TV, and en suite bathrooms, ensuring a comfortable stay for all guests.

Local Dining: Immerse yourself in the vibrant culinary scene with a variety of local and international restaurants just a short 5-minute walk away.

Experience the perfect blend of comfort and convenience at The Memory at On On Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

9.2
Based on 2833 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
S
Sumittra • solo_traveller • th
9
Very good location and quite even locate in very busy area, staff very good and divided area of hotel and restaurant is
Pros:

Location

Cons:

The fountain on the way to my room

2026-09-18 • via Nuitee
R
Robert • couple • au
9
An unforgettable, beautifully restored hotel with exceptionally friendly staff and timeless charm.
Pros:

This hotel was built over a century ago and lovingly restored to become a showpiece of yesteryear's beauty. We initially only booked one night because we wanted to explore other parts of the island but extended our stay for another three days because we were so smitten with this place. When we first stepped in, we were received by the super friendly staff—and they all are super friendly—and were seated and served tea in an antique-clad foyer. The layout, with its various charming seating arrangements, makes the place feel spacious and comfortable. You can snack on a free assortment of little cakes and biscuits lined up at the antique former reception desk. Our deluxe room was spacious, super comfortable, and beautifully appointed. We have been travelling for a while, but this place was hands down the best place we stayed at because of its charm. We highly recommend The Memory at On On and hope to return for another step back in time.

2026-09-18 • via Nuitee
Y
YUKI • couple • jp
10
2026-09-17 • via Nuitee
V
Vardhini • couple • in
10
2026-09-14 • via Nuitee
C
Christian • couple • de
10
Overall just perfect. Thanks.
Pros:

Really really good overall. Go ahead and book.

Cons:

Nothing to mention.

2026-09-14 • via Nuitee
B
Bernd Ekkehard • couple • de
9
Prima Lage, sehr freundliches Personal
2026-09-11 • via Nuitee
E
Eva • solo_traveller • de
10
2026-09-10 • via Nuitee
M
marjan • couple • nl
8
Vakantie
Pros:

Dat het hotel nostalgisch is, je kijkt je ogen uit , bij iedere ruimte welke je betreed.

Cons:

-

2026-09-10 • via Nuitee
T
Tuan Tze Benjamin • solo_traveller • th
10
2026-09-09 • via Nuitee
K
Katexotic • solo_traveller • th
10
2026-09-08 • via Nuitee
G
Geoff • couple • au
8
Brilliant property in the best location in town.
Pros:

Location, ambience of foyer and public areas.

Cons:

Rooms are aging but were fine and comfortable

2026-09-08 • via Nuitee
A
Alizee • couple • fr
9
Hôtel incroyable pour découvrir Phuket Old Town.
Pros:

Tout ! L’hôtel est magnifique, les lits sont confortables, la chambre est propre.
L’emplacement est parfait pour visiter Phuket old town

Cons:

L’isolation… on entendait le téléphone de la réception sonner la nuit..

2026-09-06 • via Nuitee
C
Carolina • couple • es
9
2026-09-06 • via Nuitee
C
Claudia • couple • de
9
Beim nächsten Mal gerne wieder :)
Pros:

Perfekte Lage, um die Altstadt zu erkunden! Das Personal ist sehr zuvorkommend und höflich

Cons:

Eine Nacht hatten wir Probleme mit der Klimaanlage, die dann nicht so gut gekühlt hatte.

2026-09-06 • via Nuitee
R
Rosemary • solo_traveller • au
10
Pros:

Lovely ambience, staff very friendly.

2026-09-05 • via Nuitee
K
Karina • solo_traveller • au
10
Pros:

The historic feel.

2026-09-05 • via Nuitee
D
dueanden • couple • th
10
2026-09-05 • via Nuitee
P
Peta • solo_traveller • au
10
Pros:

The old style and location

Cons:

Sunday markets are crazy busy , but my choice to book a sunday to try once

2026-09-01 • via Nuitee
F
Francisco • couple • es
10
Encantadora .
Pros:

Todo sin excepción limpieza ,atención ,ubicación y un hotel con mucho encanto,voveria sin dudarlo.

Cons:

Ni un pero que decir.

2026-08-30 • via Nuitee
F
Francisco • couple • es
10
2026-08-30 • via Nuitee