The Memory at On On Hotel

Hotels
9.2 (2803 reviews)
19 Phang-Nga Road, Talad Yai, Muang, Phuket , Phuket Town , th

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful decor
Comfortable rooms
Cons:
Staff training issues
Reservation confusion
Perceived tourist trap

Categories

Cleanliness
8.1
Concerns over staff being untrained and confusion indicating potential cleanliness issues.
Service
9.98
Nathan and staff received multiple positive mentions for their helpfulness and friendliness.
Location
9.61
Repeatedly highlighted as excellent, especially for proximity to attractions.
Room Quality
9.56
Rooms praised for comfort and decor.
Amenities
9.09
Basic amenities mentioned positively, though not elaborated.
Value for Money
9.05
One mention of better options available, impacting perceived value.
Food and Beverage
8.6
Not specifically mentioned in reviews.
Overall Experience
9.57
Mixed reviews, overall a delightful stay except for the significant reservation issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:55

Property Description

Historic Charm in Phuket Old Town

Convenient Location: Situated in the heart of Phuket Old Town, The Memory at On On Hotel offers easy access to nearby attractions such as Central Festival Phuket Shopping Mall and Patong Beach.

Comfortable Accommodation: Enjoy private rooms equipped with amenities like free WiFi, cable TV, and en suite bathrooms, ensuring a comfortable stay for all guests.

Local Dining: Immerse yourself in the vibrant culinary scene with a variety of local and international restaurants just a short 5-minute walk away.

Experience the perfect blend of comfort and convenience at The Memory at On On Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

9.2
Based on 2803 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
D
Daniela • solo_traveller • de
10
2026-08-08 • via Nuitee
S
Sarah • couple • de
10
Sehr schöner Hotelaufenthalt
Pros:

Das historische Gebäude und wie es gewürdigt wurde

2026-08-08 • via Nuitee
M
Motala • solo_traveller • mu
5
Pros:

The location in Old Town. The Hotel for it's concept, old fashioned design and decor

Cons:

Room (1st floor) very noisy... Could hear the next room neighbours through the wall and feel the floor trembling when they walked ! Guess it must has been same for them.
The hotel did however allocate another room on the the next day and this time on the ground floor. Same category and had none of the above issues. As I was out for the day the hotel staff transferred my belongings to the new room but 2 items of my toiletries were misplaced and couldn't be found. Annoying as was simply replied to that thay are sorry and that I could buy another one at the shop nearby !

2026-08-07 • via Nuitee
C
Christine • couple • fr
9
2026-08-07 • via Nuitee
O
OCBO • family_with_children • fr
5
Hôtel sympa mais impossible de dormir
Pros:

L’emplacement est parfait pour le shopping

Cons:

La qualité de l’hôtel n’est pas à la hauteur du confort attendu, très très bruyant, impossible de dormir !

2026-08-07 • via Nuitee
R
Roozina • solo_traveller • ae
7
Pros:

The location
Staffs are very welcoming
Rooms are really cute

Cons:

Washroom is too small

2026-08-07 • via Nuitee
I
isabelle Alice • family_with_children • fr
8
2026-08-05 • via Nuitee
V
VERONIQUE • couple • fr
10
Pros:

Plein de charme, belle déco
Impression de retour ds le temps
Personnel au petit soin
Super rapport qualité prix
Et super bien placé
Nous y reviendrons

Cons:

Rien

2026-08-05 • via Nuitee
N
Nadia • extended_group • om
8
Check out at 12. I had emergency and stayed until 12:28, they charged me 350 :(
Pros:

Location, friendly staff

Cons:

Check out at 12. I had emergency and stayed until 12:28, they charged me 350 :(

2026-08-03 • via Nuitee
L
Louis Arthur • couple • fr
10
2026-08-03 • via Nuitee
B
Bart • solo_traveller • ae
8
2026-08-02 • via Nuitee
T
Tamas • family_with_children • at
10
Zauberhaftes, historisches Hotel, das mit viel Geschmack renoviert wurde - sehr sehenswert.
Pros:

Dieses historische Hotel wurde geschmackvoll und mit viel Liebe zum Detail renoviert. Das Interior-Design ist sehenswert. Der Stil eines traditionellen Hauses blieb erhalten. Nathan betreute uns wunderbar und führte uns durch das Hotel - vielen Dank! Beste Lage in der Altstadt; ruhige, wunderschöne, geräumige und bestens ausgestattete Hotelzimmer.

Cons:

Es gibt eigentlich gar nichts Negatives über dieses so schöne Hotel zu berichten. Der Willkommenstee hat übrigens wunderbar geschmeckt und Nathan hat uns ein Taxi für den nächsten Morgen, da wir leider sehr früh weiterreisen mussten, organisiert.

2026-08-02 • via Nuitee
K
Katy • couple • au
10
Pros:

Location was ideal and the staff were so lovely. It was very clean and peaceful

2026-07-25 • via Nuitee
J
Jürgen • solo_traveller • ch
8
Charmantes Hotel mit tollem Personal.
Pros:

Gute Lage in der Altstadt, sehr zuvorkommendes Personal, geschmackvoll eingerichtetes Hotel

Cons:

Leider sind die Zimmer sehr hellhörig und man hört jedes Gespräch auf dem Flur bzw. Abends oder Nachts die Rückkehr anderer Gäste

2026-07-25 • via Nuitee
R
Roland • family_with_children • nl
8
Top
Pros:

Ligging en personeel

2026-07-25 • via Nuitee
B
Brondel • family_with_children • fr
10
Superbe expérience ✨
Pros:

Tout était parfait
Magnifique, propre, bien situé, personnel au top

Cons:

Rien

2026-07-24 • via Nuitee
I
INBAR • solo_traveller • il
9
Pros:

משוחזר מקסים אדריכלות יפיפיה

2026-07-24 • via Nuitee
T
Tasha • couple • au
9
Pros:

Amazing location - recommend staying over a Sunday so you get to experience the lively night markets right outside. Loved the old-world feel and decoration of the hotel. Staff were so welcoming and kind. Thank you!

2026-07-22 • via Nuitee
M
micheal • extended_group • au
8
2026-07-22 • via Nuitee
S
sonja • solo_traveller • nl
10
Pros:

Een uniek pand met een unieke sfeer! Het oudste hotel van Phuket. Écht prachtig.
Het personeel is enorm vriendelijk, het bed en de douche heerlijk. De locatie is perfect! Een absolute aanrader. Net zoals het ontbijt bij Café Mem!

2026-07-21 • via Nuitee