Courtyard Cleveland University Circle

Hotels
•
Courtyard by Marriott
9 (284 reviews)
2021 Cornell Road , Cleveland , us

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Helpful and supportive staff
Cons:
Management dismissed concerns
Inflexibility with early check-in

Categories

Cleanliness
9.25
The housekeeping team is amazing! Everything has been spotless.
Service
8.25
Incredible staff but there were issues with management's handling of complaints.
Location
9.25
Convenient to hospitals with free shuttle service.
Room Quality
9.25
Clean and comfortable room.
Amenities
9.25
Shuttle service within 2mi radius is a convenient amenity.
Value for Money
8.75
Overall good value given the circumstances of our stay.
Food and Beverage
8.75
Standard quality for this hotel tier.
Overall Experience
9.25
A dependable and caring place to stay during a stressful time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:19

Property Description

Newly Renovated Property
Experience comfort and convenience at the Courtyard Cleveland University Circle, located near the Cleveland Clinic and University Hospitals.

Modern Amenities
Each room is equipped with a flat-screen cable TV, in-room coffee-making facilities, and a refrigerator for your added convenience.

Fitness and Free Wi-Fi
Stay active at the on-site fitness center and stay connected with complimentary Wi-Fi available throughout the hotel.

Ready to explore Cleveland? Book your stay now and discover nearby attractions like the Rock and Roll Hall of Fame and Cleveland Browns Stadium.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 284 reviews
Cleanliness: 9.25
Service: 8.25
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
M
Makayla • couple • us
7
2026-03-19 • via Nuitee
C
Chris • family_with_children • us
9
2026-03-18 • via Nuitee
R
RUSS • solo_traveller • us
9
GOOD OVERALL
Cons:

POSSIBLY GIVE EMPLOYEES OF THE HOSPITAL MORE OF A DISCOUNT WHEN BAD WEATHER IS INVOLVED(SNOWAND TERRIBLE DRIVING CONDITIONS)

2026-03-09 • via Nuitee
J
Jorge • extended_group • us
8
2026-03-04 • via Nuitee
G
griesmar • couple • us
1
Pros:

Trash asf

Cons:

Trash asf

2026-03-04 • via Nuitee
A
Angela • couple • us
10
2026-03-01 • via Nuitee
F
Faisal • couple • sa
10
2026-02-25 • via Nuitee
R
Rebecca • extended_group • us
10
2026-01-23 • via Nuitee
T
TOMOAKI • couple • us
10
Front staff.
Pros:

Everxthing.

Cons:

None.

2026-01-21 • via Nuitee
K
Kerry • couple • us
10
We had a great time
Pros:

The hotel is very nice and awesome stacc

2026-01-19 • via Nuitee
G
Gene • couple • us
5
May not be back!
Pros:

Room was reasonably quiet.

Cons:

The cleanliness of the room especially the bathroom. There was hair in the shower area. Not one hair but all over. There was pubic hair at the toilet. This was on arrival at our room so it obviously wasn’t cleaned from the previous occupant. If the bathroom was dirty then who knows about the rest of the room.

2026-01-19 • via Nuitee
A
ABDOULAYE • extended_group • us
10
Pros:

Comfort

Cons:

Secured and clean

2026-01-19 • via Nuitee
E
Elizabeth • solo_traveller • us
8
2026-01-17 • via Nuitee
A
abdulhafeez • couple • sa
7
Pros:

الموقع جداً رائع

Cons:

لايوجد اشخاص لحمل الحقائب

2026-01-17 • via Nuitee
M
Miguel • couple • us
9
2025-11-20 • via Nuitee
S
scbeaches • Business
8
convenient
Pros:

no issues. convenient to hospitals. free shuttle for rides within 2mi radius on the half hour requiring 24h notice but this is flexible.

2025-11-11 • via Tripadvisor
S
Smo_erin • Family
10
No place like “home”
Pros:

I’ve been staying at the Courtyard Marriott for four weeks, while my mom has been in the UH hospital, and I can’t say enough good things about this hotel. The staff has been incredibly helpful, supportive, and accommodating during a very stressful time for our family. They’ve gone above and beyond with anything we’ve needed and have been extremely understanding of the situation.
The housekeeping team is amazing! Everything has been spotless, and it has made such a difference coming “home” to a clean, comfortable room each night. It has been so nice to be able to stay so close and not have to worry about the small things.
A special shoutout to Christian at the front desk. He is truly top-notch! His kindness, professionalism, and willingness to help made a huge impact. I highly recommend this hotel, especially if you have a loved one at UH and need a dependable, caring, and convenient place to stay.

2025-11-07 • via Tripadvisor
T
Traveler63007992675 • Family
2
The General manager and staff dismissed my concerns!
Pros:

I had a confirmed reservation at the Courtyard by Marriott near Cleveland Clinic, but upon arrival, I was denied my room because I  asked to speak with a manager about my Explorers rate on a second room that I  had booked also.  The manager at the front desk refused to talk to me, and told me to go elsewhere.  Only after visible frustration was I finally given the same room I had already booked two months earlier. This experience was very  humiliating and distressing, especially, after driving 3 and half hours from Detroit with with my wife for an evaluation for a double lung transplant at Cleveland Clinic  at 7:45 the next morning.   Management later dismissed my concerns, focusing on policy rather than the mistreatment itself. Very disappointed, and I would not recommend at all!

2025-10-21 • via Tripadvisor
M
melaniegU8692ST • Solo travel
2
Not “Wonderful Hospitality, Always”
Pros:

Very disappointed in the way my finance was treated upon returning to Cleveland from a 5 hour red eye from California at 7am. He lives in Toledo and needed to stay a few hours to nap to ensure he doesn’t fall asleep on the road. I called in advance to tell them he would be arriving early however when he arrived, they told him that although they had rooms available now, he had to wait until 3pm to check in. He inquired if he could check in early and check out by noon (yesterday’s date) and was told the fee would be 4 times the rate we booked for for only 5 hours. He had to sleep in his car instead. I would not recommend a hotel that doesn’t want to accommodate its guests because that’s not the Marriott hotel standard which says “wonderful hospitality, always”. We do not recommend booking here for that reason.

2025-10-14 • via Tripadvisor
R
Rossana • solo_traveller • gb
6
2025-09-28 • via Nuitee