Eric Vökel Boutique Apartments - Madrid Suites

Hotels
9.2 (1849 reviews)
San Bernardo, 61 , Madrid , es

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Comfort
Missing Amenities

Categories

Cleanliness
9.36
Multiple reviews praised the cleanliness of the apartment.
Service
9.83
Staff received high praise for their kindness and attentiveness.
Location
9.57
Guests highlighted the excellent location for exploring the city.
Room Quality
8.32
Some reviews indicated older furnishings but suggested overall comfort.
Amenities
8.85
Facilities were mentioned positively, though some guests noted missing items.
Value for Money
9.31
Guests felt they received good value given the amenities and location.
Food and Beverage
8.86
Limited mentions; considered standard for this hotel tier.
Overall Experience
9.53
Overall satisfaction with the stay was very high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:37

Property Description

Designer Apartments with City Views
These modern apartments at Eric Vökel Madrid Suites offer exclusive designer furniture and stunning city views. Enjoy the convenience of free WiFi and a 24-hour check-in/check-out facility.

Convenient Location
Situated just 600 meters from Plaza de España Square, guests are surrounded by shops, bars, and restaurants on Calle San Bernardo Street. Explore the historic center of Madrid, only a 15-minute walk away, with easy access to Noviciado Metro Station.

Exceptional Services
Benefit from a tour desk, concierge, and car rental service at Madrid Suites. Experience comfort and luxury during your stay in the vibrant city of Madrid.

Book now for an unforgettable experience at Eric Vökel Madrid Suites.

Important information:

When booking 3 or more rooms, different policies and additional supplements may apply.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example, a link to a secure payment platform.

When booking more than EUR 3000, different policies may apply.

Please note that cleaning service is offered every 7 days. Additional services can be requested.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1849 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.57
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 9.53
N
NOELIA extended_group ar
10
EXCELENTE ESTADIA EN MADRID
Pros:

Departamento excepcional. Grandes dimensiones. Dos habitaciones. Living muy comodo, integrado con la cocina. Amplio baño y moderno.
El dpto estaba perfectamente decorado, muy modero.
Limpieza perfecta.
Hubicacion genial todo cerca.
Ruslana en recepción, encantadora, muy amable y siempre predispuesta a ayudarnos.
Recomiendo el lugar y sin dudas volveria.

Cons:

todo perfecto

2026-05-01 via Nuitee
J
Jan Thijs extended_group nl
9
Met plezier gezeten.
Pros:

Rustig en goede locatie

2026-05-01 via Nuitee
C
Catherine extended_group ca
10
Outstanding
Pros:

Our stay at Eric Vökel Madrid Suites exceeded all of our expectations. I had booked the accommodation for six friends and myself, and from the moment we arrived, we were impressed by how clean, charming, and welcoming everything was.

The location was perfect—close to everything and very convenient for exploring Madrid. The staff was incredibly attentive, helpful, and always ready to assist with anything we needed. A special mention to Ruslana, who was especially kind and friendly and made our stay even more enjoyable.

The rooftop terrace quickly became our favorite spot for pre-dinner aperitifs before heading out in the evening. The view was absolutely beautiful and made the experience even more memorable.

I would highly recommend this place without hesitation and would definitely stay here again!

Cons:

Nothing

2026-04-29 via Nuitee
T
TOMASZ solo_traveller pl
10
2026-04-27 via Nuitee
M
Mert extended_group tr
10
2026-04-25 via Nuitee
M
Mark extended_group us
10
2026-04-23 via Nuitee
6
625lucjak Family
10
Great location and amazing staff!!!
Pros:

Great location and a great hotel! We traveled with a tween daughter and stayed at the two-bedroom apartment with a fully equipped kitchen, and a living room. It's a really large comfortable space. On our first day, we received a breakfast box (milk, cereal, fruit, yogurt, bread, butter, etc.) and we would take it to the rooftop in the morning to have a meal with a view. The building faces narrow streets and has a well-like yard in the middle so one night some very rowdy guests kept us awake, as every sound carried and echoed throughout. We did complain to the front desk (seems like all the guests complained) and it was taken care of. Front desk Salvador was amazing - super helpful, went above and beyond esp. when it came to helping us secure a ride back from Segovia. We couldn't find a bus or train back during a very busy weekend, so he contacted a local car service and organized a pick-up for us, down to the location and the driver's name. We couldn't be more grateful!

2026-04-21 via Tripadvisor
R
Renata family_with_children it
10
Pros:

Posizione, pulizia, design. Ampiezza.

2026-04-21 via Nuitee
M
Mariano family_with_children ar
8
Recomendable
Pros:

Muy buena la ubicacion

Cons:

Se olvidaron de poner el kit de limpieza de la cocina y luego de reclamar varias veces recién el segundo día me lo dieron.

2026-04-20 via Nuitee
M
MIQUEL extended_group es
10
2026-04-19 via Nuitee
J
Jennie extended_group gb
10
Great did a group wanting to explore the city
Pros:

Perfect location

2026-04-19 via Nuitee
A
aurelg family_with_children fr
10
Super séjour en famille dans cet établissement
Pros:

Appartement très bien situé pour visiter. L'accueil est très serviable. Le logement est très propre et bien équipé. L'immeuble est très bien aménagé. C'est parfait! En plus commerces et restaurants à proximité TOP

Cons:

Rien

2026-04-18 via Nuitee
K
Kevin family_with_children us
9
2026-04-16 via Nuitee
D
Departure283339 Family
10
Location, Location, Location!!!
Pros:

We stayed at their atocha suites. The location was absolutely perfect if you are a family with little kids, there are two major grocery stores on either sides of the building, if you want to have snacks on the go for your family.
We used public transportation, on one end we had the atocha station and on the other plaza fontera metro (I am not saying it right) which connects you via metro 3 to gran via and all other major sightseeing areas..
There are many restaurants nearby to choose from.
The apt itself was well furnished with all kitchen essential and condiments if you wish to make something simple like an omelette.
The sofa bed mattress could be a little bit more comfortable but otherwise no other issues. Andre at reception was very welcoming and helpful.

2026-04-15 via Tripadvisor
V
Victoria family_with_children de
8
Nice location, friendly staff, could do with some TLC…
Pros:

The block of flats has a great location, ease of access from public transportation (metro) and to central parts of Madrid, plenty of restaurants in the area, friendly staff.
The flat has everything necessary for a few days stay, good air conditioning.

Cons:

Our apartment was on a split level with bedrooms on different floors (ground floor and underground level), not ideal for those with smaller kids - so make sure you check when booking. The bathroom was a bit “tired” with towel hooks and paper holder falling off the wall. The main disturbance however were the regular calls on the intercom in the middle of the night coming from the outside (not sure whether just random people passing by and ringing the bell? or the neighbours from other apartments mixing up the flat numbers or mistaking the intercom for the access code lock?) - it was quite disruptive and happened literally every night…

2026-04-12 via Nuitee
D
Diego extended_group ar
5
Pros:

La ubicación

Cons:

Muy caro para los servicios y la habitación que dan

2026-04-11 via Nuitee
M
Michael extended_group de
8
2026-04-04 via Nuitee
A
Anthony family_with_children gb
10
Excellent location
Pros:

Location

Cons:

At peak times the lift could take a long time

2026-04-03 via Nuitee
A
Ayla extended_group be
10
Top locatie!
Pros:

Wandel afstand van centrum, vriendelijke personeel bij onthaal. We mochten vroeger inchecken.

2026-04-02 via Nuitee
S
Samar extended_group jo
8
Very nice place
Cons:

The sofa bed in our apartment was squeezed in the hallway between the rooms and when open no one can walk to the bedrooms ! Otherwise everything was great

2026-03-29 via Nuitee