Children allowed

Facilities

Fireplace in lobby
Free WiFi
Garden
Wheelchair accessible
Outdoor pool - seasonal
Outdoor furniture
Picnic area
Golfing nearby
Surfing/bodyboarding nearby
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Beautiful property
Daily breakfast
Cons:
Mixed reviews on value for money

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, with some specific praises for the helpfulness of the staff.
Location
8
The central location of the hotel was a major highlight for guests.
Room Quality
7.8
Rooms were described as beautiful and historically charming by guests.
Amenities
7.5
Amenities were satisfactory, with special mentions for the daily breakfast.
Value for Money
6.9
Mixed reviews regarding the perceived value for the price paid.
Food and Beverage
7.3
Positive feedback for the daily breakfast, with some suggestions for more variety.
Overall Experience
7.8
Most guests had a positive overall experience and expressed a desire to stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 17:42

Property Description

Recreational Amenities and Features
Indulge in the seasonal outdoor pool and enjoy a leisurely bike ride with our rental bicycles. Relax by the fireplace in the lobby, stay connected with complimentary Wi-Fi, and explore the area with tour/ticket assistance.

Cozy Guestrooms and Kitchenettes
Experience comfort in our uniquely decorated guestrooms, each equipped with fireplaces, LCD TVs, and private furnished patios. Kitchenettes with refrigerators, stovetops, and microwaves provide convenience for your stay.

Ideal Location and Nearby Attractions
Located in Ribeira Grande, Pico do Refúgio offers proximity to Santa Bárbara Beach and Caldeira Velha. Explore the Rabo de Peixe Fishing Port and other attractions within a short drive. Don't miss out on the tranquil ambiance and top-notch facilities during your visit.

Important information:

  • The seasonal pool will be open from April to October.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    No smoking

  • Activities

    No parties or events

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

9
Based on 23 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8
Room Quality: 7.8
Amenities: 7.5
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.8
J
James partner
10
Pros:

This is a fantastic property. It is beautiful, well located and unique. The room was perfect and the attention we received was excellent. We were permitted early check-in which completely changed our trip in the most positive way. Staff were great, super friendly and accommodating. The breakfast was wonderful, and was different everyday. 10/10 would recommend!!

2025-05-09 via Nuitee
N
NICOLE friends
10
Pros:

The property is a dream!

2025-05-07 via Nuitee
A
Adam
10
Can’t wait to stay again
Pros:

Wonderful stay! Great location. Amazingly helpful staff. Beautiful property. Central location. Wonderful daily breakfast!

2025-04-30 via Nuitee
P
Peter family
8
Pros:

A beautiful, historical and rural property. Wonderful communication with Ana and Maria.

2025-04-01 via Nuitee
S
Svenja partner
10
Pros:

Wir haben unseren Aufenthalt sehr genossen und werden definitiv wiederkommen!
Die Unterkumft bietet eine richtige Auszeit umd strahlt eine besondere Ruhe aus.
Ana, eine der Gastgeberinnen, hat uns super viele Tipps zu unserem Aufenthalt gegeben und war die ganze Zeit zu erreichen.

2024-08-25 via Nuitee
C
Christine family
10
Pros:

This place was amazing. They do a chef-run dinner that is completely worth doing. We loved our time here.

2024-08-22 via Nuitee
B
Brooke
10
Beautiful Property
Pros:

Beautiful property which was an old tea factory. The room we had came with a well stocked kitchen and tons of amenities (including laundry on site). Check in was easy and communication was great. Anna included lots of recommendations for food, hikes and sites to see on the island. Would return.

2023-06-07 via Nuitee
S
Suzannah
10
Love Pico
Pros:

Really enjoyed this stay outside of the city center and really thought the property was incredibly beautiful. I would recommend this to anyone who is open to have a more nature stay and privacy

2023-04-23 via Nuitee
M
Marcos
10
Amazing Property
Pros:

The property is truly magical. They have done an amazing job with the design. Truly breathtaking sitting on top of a small community and close to the downtown. I proposed to my fiancé here and we can’t wait to come back.

2022-09-06 via Nuitee
V
Verified traveler
4
Found no refuge here
Pros:

Hotel room was damp, dark and moldy. The room requested for a couple with two children - upon arrival we were directed to a room with four twin beds (2 on one floor and the other two in a loft). Due to the climate conditions in the room, your belongings will never be fully dry and the mildewy smell sticks to your clothes and suitcase. The shower/water heater will only provide for two quick warm showers and the others will have to take cold showers. In addition, there are any number of insects in the room e.g., ants, crickets and other native species. Additionally, the WIFI was non-existent and the administrators/managers of the property were largely absent. We caught glimpses of them as they were driving off/on the property. The location is also not particularly centrally located - so be ready to drive if you intend to use this as homebase. This is as no-frills as you can get; there was nothing within walking distance to go to for breakfast. The hotel offered breakfast (for a price) which consisted of: yogurt, granola, small portion of cheese and ham with local bread, OJ and tea as well as, hot milk and cereal.

2019-09-03 via Nuitee
M
Michael
10
Peaceful, relaxing stay!
Pros:

Pico do Refugio was our favorite place we stayed on Sao Miguel island. The location is convenient although the narrow roads leading to the property are a bit challenging. It's on a section of charming farmland - the grounds are so peaceful and full of character. Our apartment was very comfortable for two people. Lovely design details throughout. We did not get the breakfast, but it's an option. If you are looking for a great alternative to the larger-scale hotel/resorts, we highly recommend staying here. Looking forward to coming back again and again!

2019-07-14 via Nuitee
J
Jennifer
10
Amazing place!
Pros:

We had a great stay at this old tea factory. Mafalda was amazing—she made us restaurant and activity reservations and recommendations. Be sure to get the breakfast box of local cheese and yogurt to eat at the picnic tables by the pool. The room was clean and spacious with a full kitchen. The lobby is accessible 24 hours, but there’s not always someone at reception. However, Mafalda was available by WhatsApp and was super quick to respond. If you’re looking to get out of the city, the location is easily accessible to major roads and we loved it!

2019-07-05 via Nuitee
V
Verified traveler
10
Stunning property, excellent location, unique room
Pros:

The property is absolutely gorgeous. The pool is lovely. The grounds are to be explored. Service was super helpful, personal, and thoughtful. Location is fantastic - near enough to Ponta Delgada but far enough to be relaxed and remote. Yet still near several great restaurants and the beach. Would love to stay here again and explore the different unique rooms.

2019-06-04 via Nuitee
M
Marta
10
Pros:

Beautiful property. Family owned for generations. Friendly and helpful staff. We felt truly immersed in the local culture.

2018-07-07 via Nuitee
A
Ashley
10
Relaxing getaway
Pros:

Bernardo was an excellent host! Our flight was delayed and we arrived at 2 am. He greeted us with a smile and showed us our apartment.
The apartment was very spacious and the environment was relaxing.

2018-05-26 via Nuitee
M
MZW
10
Great and perfectly located Hotel
Pros:

The hotel is very nicely located on the top of a hill witn great vies on the ocean and mountains. It has great acess to all major rodes which allows you to get to any spot on the island in undet 1h. I highly recommend it.

2018-04-08 via Nuitee
M
mike
10
Stay here!
Pros:

This place is great. The staff was amazing. The in-room breakfast you can order to have dropped off at your door in the morning was a real highlight. The hotel is centrally located on the beautiful north shore and we found it the perfect spot to launch our daily tours from. Don’t Think twice - book it!

2017-10-29 via Nuitee
V
Verified traveler
8
Large property with pleasant views
Pros:

+ Nice large property.
+ Staff nice and helpful in tips across the islands.
- Kitchen fairly well equipped, but no salt available
- One of the lamps was not working

2016-08-02 via Nuitee
J
Jeannette
10
Excellent
Pros:

Cannot say enough good things about this hotel, everything from answering emails regarding phone coverage before we left, check-in, breakfast, suggestions for places to see and eat - were excellent. Staff professional and really helpful, our rooms were clean and larger than expected. Will look forward to going back kater in the year!

2015-07-09 via Nuitee
A
A & J
8
Overall... A great pick
Pros:

Great location with just the right amount of ammenities. Property keepers very pleasant and accommodating. Would happily return.

2015-06-07 via Nuitee