Holiday Inn Express Birmingham - Snow Hill by IHG

Hotels
•
Holiday Inn Express
7.6 (9910 reviews)
1 Snow Hill Plaza, St Chad's Queensway , Birmingham , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with air conditioning
Room maintenance problems
Mixed opinions on value for money

Categories

Cleanliness
7
Guests had mixed reviews about cleanliness, with some mentioning clean rooms and others noting poor room maintenance.
Service
8.4
Service was generally appreciated, with friendly and helpful staff, although some guests experienced delays or issues.
Location
8.5
The hotel is well-located near key landmarks and public transport, making it convenient for guests.
Room Quality
7.4
Rooms were comfortable but had issues like broken air conditioning, poor maintenance, and noise disturbances.
Amenities
7.1
Guests found amenities satisfactory, with highlights on breakfast and helpful staff, but some mentioned deficiencies like lack of air conditioning in rooms.
Value for Money
6.5
Mixed opinions on value for money, with some guests feeling the price was high for the services offered and others considering it reasonable for the location.
Food and Beverage
7.4
Breakfast and restaurant services were generally well-received, but some guests desired more variety and better quality.
Overall Experience
8.5
Most guests had a positive overall experience, praising friendly staff and good location, despite some shortcomings in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 11:41

Property Description

Modern Accommodations
The Holiday Inn Express Birmingham - Snow Hill offers contemporary air-conditioned rooms with Freeview TV and en suite shower rooms, providing a comfortable stay for guests.

Convenient Amenities
Guests can enjoy free Wi-Fi, an onsite mini gym, meeting rooms, and a stylish Great Room serving daily continental breakfast and a variety of beverages and snacks.

Central Location
Located in the heart of Birmingham, the hotel is within walking distance of Birmingham Snow Hill Railway Station, popular restaurants, canal-side cafés, and attractions like the National Indoor Arena. Direct train links to Birmingham International Airport are also easily accessible from nearby New Street Railway Station.

Book your stay at the Holiday Inn Express Birmingham - Snow Hill for a convenient and enjoyable experience.

Important information:

Guests enjoy a 55% discount off parking on the standard tariff at the B4 car park.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note, that the card used to make the reservation must be presented upon check-in and verified by pin.

Please note that cash payments are not allowed.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 9910 reviews
Cleanliness: 7
Service: 8.4
Location: 8.5
Room Quality: 7.4
Amenities: 7.1
Value for Money: 6.5
Food and Beverage: 7.4
Overall Experience: 8.5
E
Eric Jay • couple • gb
8
it's be better if the parking is near by
Pros:

near the city

Cons:

lift not working properly

2026-06-28 • via Nuitee
F
frances • solo_traveller • gb
9
Excellent value. Good location. Staff very polite
Pros:

Low cost. Comfortable room

Cons:

There wasn’t much choice for an evening meal

2026-06-27 • via Nuitee
K
Karanbir • family_with_children • gb
10
2026-06-27 • via Nuitee
A
Alex • couple • gb
9
Overall comfortable, clean and nice friendly staff
Pros:

Very clean and welcoming

Cons:

The tv volume not going above 15 as i struggle to hear

2026-06-27 • via Nuitee
L
Louria Fubler • solo_traveller • gb
7
Cons:

the air was controlled it was too hot in the room and the volume of the TV was also controlled could hardly hear it

2026-06-27 • via Nuitee
F
Faith Onome • solo_traveller • ng
10
2026-06-26 • via Nuitee
S
shane • couple • gb
9
very nice
Pros:

tea and coffee in room, fan,nice shower.good beds

2026-06-26 • via Nuitee
A
arun • couple • gb
10
2026-06-26 • via Nuitee
N
Natashia • extended_group • gb
10
2026-06-26 • via Nuitee
O
Olivia • couple • gb
9
2026-06-25 • via Nuitee
M
Mark • couple • gb
1
Disappointing stay
Pros:

Clean, quiet room and breakfast was good

Cons:

Upon checking in, informed receptionist aircon in room was not working. Told them we were going out until late but happy if we have to change room. When we got back (around midnight), was asked if I discover the aircon was still faulty, i was to call reception from bedroom. There was no phone in the bedroom so I had to go back downstairs to reception to inform them that aircon was still faulty. They were not able to change our room because they were full that night. In the end, we were given 2 fans & was told if we have a poor nights sleep, the room rate will be fully refunded to us. I had a very poor sleep. Fan was noisy and temperatures the room was stuffy. I hardly slept so the next morning, I told them what was promised to us should I have a disturbed sleep. I was then told that a refund would not be possible since I have already stayed the night. Plus when I complained about not having a phone in my room, I was then told it’s being phased out and QR codes are used instead. It’s not my fault the night staff were not aware of that change.

Finally, I was offered 50% refund & if I accepted that, the money will be refunded to me in 2 days. To get a full refund, I would have to wait 28 days. I chose 28 days.

I am not convinced that refund will happen but we shall see. I was very disappointed with how the situation was dealt with & the attitude I received. Communication between the day and night staff was very poor and it felt like what was mentioned to me the night before was incorrect information where they cannot honour until I insisted on getting what was promised by the night Team leader/ manager.

2026-06-25 • via Nuitee
Y
Yasmeen • family_with_children • gb
8
Pros:

Its okay 👍

2026-06-25 • via Nuitee
S
Stephen • couple • gb
9
Definitely return next time we are in the area also would recommend it to family and friends
Pros:

Breakfast was excellent all a good stay only downside we didn’t have a working tv even though staff did try to sort it also offered us another room but we chose to stay put

Cons:

As above

2026-06-25 • via Nuitee
L
Leticia • solo_traveller • es
9
Repetiría
Pros:

En general me gustó todo. La amabilidad del personal, ubicación, desayuno...todo bien.

Cons:

Todo me gustó.

2026-06-25 • via Nuitee
P
Puran • couple • gb
4
2026-06-25 • via Nuitee
Q
Qiulin • family_with_children • gb
9
2026-06-25 • via Nuitee
J
Joyce • couple • gb
10
Lovely time ... thanks to all the staff 😉
Pros:

Lovely staff, special thanks to Brent & Leanne who were so helpful.

Cons:

We thought it was a bit far from restaurants & bars ... until we found out the tram was just 5 mins walk & 2 stops to Bull Ring.

2026-06-24 • via Nuitee
A
adam • family_with_children • gb
3
Tedious
Pros:

good location and good value for money, staff were very nice and helpful and the breakfast was great

Cons:

put us in the wrong room to start with no other bed so then had to move after i tried to get out the sofa bed but it was broken. moved room and the aircon when turned on had a constant stream of fluid leaking onto the floor. I put my registration in to get the discount for parking yet when i turned up to the car it didn’t work so i had to pay full price.

2026-06-24 • via Nuitee
Q
Qiulin • family_with_children • gb
9
Pros:

good hotel I recommend

2026-06-24 • via Nuitee
S
Simba • couple • gb
9
2026-06-24 • via Nuitee