Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
High cost of some amenities
Limited food options

Categories

Cleanliness
9.43
Several reviews praised the cleanliness of the rooms.
Service
9.9
Numerous mentions of the staff being helpful and friendly.
Location
9.94
Guests highlighted the perfect location with easy access to public transport.
Room Quality
9.39
Reviews indicate comfortable and spacious rooms with great views.
Amenities
9.42
Facilities such as the pool and spa were well-received.
Value for Money
8.88
Good value highlighted, but some mention of high costs for certain services.
Food and Beverage
8.43
Mixed reviews on dining, with the breakfast and dinner options receiving some negative feedback.
Overall Experience
9.8
General sentiment reflects a highly satisfactory experience, with an eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities

InterContinental Osaka offers a 5-star experience with 5 dining options, a 24-hour fitness center, and an indoor swimming pool. Guests can also indulge in refreshing massages during their stay.

Gourmet Dining

Enjoy exquisite contemporary French dishes at Pierre restaurant on the 20th floor, with stunning views of Osaka city. All Day Dining offers a buffet with international dishes, and Adee Bar and Lounge serves a variety of drinks.

Convenient Location

Situated just a 5-minute walk from JR Osaka Train Station, the hotel provides easy access to Umeda Station, Osaka Castle, Universal Studios Japan, and more. With Kansai International Airport just a 60-minute train ride away, InterContinental Osaka is the perfect choice for your stay in Osaka.

Important information:

Children under 16 years old cannot enter the fitness gym and the sauna.

Children under 16 years old can access the swimming pool and the bathing area from 09:00-17:00 only when accompanied by adult(s).

Fees apply for guests staying in an extra bed who want to eat breakfast and/or dinner. For more information, please contact the property directly. Contact details can be found on the booking confirmation.

Rate does not include meals for children, who are staying free of charge in existing beds.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
In the event of an early departure, the property will charge you the full amount for your stay.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Wed, May 6, 2026 until Sat, May 9, 2026
Sauna is closed from 2026-03-09 until 2026-02-24
Hot tub/jacuzzi is closed from 2026-03-18 until 2026-03-02

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 882 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.8
V
valeriya • couple • ru
10
2026-03-26 • via Nuitee
M
Mohammad • couple • ae
10
2026-03-24 • via Nuitee
S
simon • extended_group • gb
3
2026-03-21 • via Nuitee
T
Tim • family_with_children • us
10
This Place is Amazing!
Pros:

Dear lord, by far one of the best stays my family and I have ever experienced. Everything from the moment we got out of the taxi to when we left was tailor-made hospitality. We booked a beautiful suite with an amazing view of the sunrise and came with a delightful bottle of red wine and snacks. Breakfast buffet was spectacular and appears to change daily with koshihikari rice. They have a rather large pool with swimsuit rentals available and one of the largest hotel gyms in Osaka.

The hotel itself is attached to the north side of Grand Front Osaka which is connected to LUCUA and subsequently Osaka station itself. It's near a sizeable Donki and shopping street making a center for all of the shopping you could hope to do which my parents enjoyed greatly. I highly recommend checking out Umeda Sky Tower at night. It's like a 6 minute walk from the hotel. Go a bit earlier and you'll be able to check out the underground area styled in the showa era of Japan with plenty of little restaurants as well. Toward the end of our stay we were figuring out transportation for our luggage and the concierge was able to find and arrange for us a less costly and more comfortable mode of transport for us which was highly appreciated!

All in all this is the first IHG hotel I've stayed at and my impression is overwhelmingly positive; I will absolutely come again and check out what experiences the other intercontinental have to offer!

Cons:

The wifi is free and high speed with a free IHG account, I think it's free without it as well though? The baths and sauna lockers are a bit complicated to use

2026-03-16 • via Nuitee
A
Anna • couple • it
9
2026-03-13 • via Nuitee
M
mellowdoc2kids • Family
10
Friendly staff, great location
Pros:

Highly recommend, staff super helpful and the location is top notch. Special shout out to Masaya K and Mizuma who scrambled around to get us after hours dinner while at the Adee bar after we just missed the main restaurant closing. Their effort was off the charts appreciated. Hotel is centrally located with food and shops in the building, convenient to train lines.

2026-03-05 • via Tripadvisor
Y
yosef • couple • il
10
2026-03-03 • via Nuitee
R
Roam16442651845 • Couples
10
Best hotel choice in Osaka
Pros:

The convenient location, professional Staff to deal with all the requirement from clients. Delicious food at restaurant and all the stay is wonderful! I suggest IC and would like to stay here again in the future.

2026-02-25 • via Tripadvisor
M
Mobile40587379282 • Family
10
Wonderful!
Pros:

The location and room size are perfect. The only drawback is the poor breakfast.

2026-02-24 • via Tripadvisor
J
johnmutood • Family • Boise, Idaho
10
Great hotel
Pros:

Rooms are spacious by Japanese standards and the bathrooms are beautiful. My family loves this hotel since it is convenient to shopping, restaurants and transportation.

2026-02-23 • via Tripadvisor
K
kangelini • Family • Hong Kong
8
Great and comfortable stay
Pros:

We enjoyed our stay, and we loved the apartment style rooms they have in the Residence section of the hotel, which are very suitable for families. We had a two bedroom residence room which was perfect for our young family. The staff at the reception, concierge and coffee shop are all delightful and helpful.

Location of the hotel is good, within Umeda area and close to JR Osaka, Grand Front, Daimaru, etc. Plenty of shops, good food, etc. all nearby. We had dinner in the hotel coffee shop one night and it was very enjoyable too.

We're very happy with our stay, and we'll come back. This review would easily have been 5 stars, just wanted to share a couple of points that could have made the difference.

The dialogue with the reservations team prior to arrival was awful. This was after we had already made and they were informing us that a number of things were not possible. They were very unhelpful and had an awful attitude. It was so different from the attitude we saw from reception and front desk (who were all excellent). Therefore, we arrived to the hotel with extremely low expectations and prepared for the worst.

Perhaps the Concierge could share some better suggestions. The staff at Concierge are all delightful and helpful, although:
1. Once they recommended a restaurant in Grand Front but the entire Grand Front was closed for the day
2. When asking for a family friendly restaurant, they recommended a fish restaurant that only does course meals. This took a long time and our child was restless after waiting so long for the course meal. Also the restaurant had no child highchair. (The meal was very very good though. Restaurant "Ginpei" is excellent and you should go and try if you don't have young kids...the fish is wonderful)
3. Struggled to give us recommendation for lunch in Nara. I understand part of the appeal of Nara is to walk and look around. But with two seniors and one toddler in our group, it would have been nice to have a direction to walk towards for lunch.

2026-02-23 • via Tripadvisor
G
Gabriela • couple • us
10
Luxury hotel with excellent location, in a mall and very near to Osaka Station
Pros:

The hotel was simply beautiful. Gorgeous lobby, restaurant, and rooms. Very clean and well appointed. The hotel is always in a mall and a few steps from Osaka Station. There is a ton of things to do in the area.

The beds were comfortable and the bathrooms so pretty! Having a shower/bath there felt luxurious. All the staff went above and beyond to make us feel welcomed and helped us. We will definitely be back.

2026-02-23 • via Nuitee
L
lprisr • Couples
10
A Golden 50th Birthday at the InterContinental Osaka
Pros:

As a IHG member, I truly felt valued from the moment I stepped into the lobby. They went so far out of their way to celebrate my big 50th birthday that I felt a smile on my face before I even reached my room. With the constant birthday wishes, and the delightful stream of surprise offers and upgrades for my IHG member status, the team here really made me feel like royalty.

Beyond the generous room upgrade, the extra birthday cookies and drinks waiting in my room made me feel special. The premium room was flawless. It was incredibly spacious and designed with a sophisticated touch that felt high-end yet cozy, never cold or "banal".

The location is ideal—just a short walk from Osaka Station. While the station itself is a maze, the hotel is easily accessible via the Grand Front Osaka (South to North buildings) by following the overhead walkways.

Breakfast was bustling but high-quality. I look forward to the made-to-order omelets and lattes alongside the extensive buffet every day.

The cocktails are great, especially during the happy hour with drinks at a reasonable price, and the hostesses and servers are the stars. They took the time to chat with me about my travels, making me feel right at home.

The 4th-floor Onsen and Spa is a worth a visit. Since the guest elevators don’t go directly to the spa, you do have to walk across the main lobby. I was a little nervous about the etiquette of wearing the provided Yukata and slippers, but the concierge reassured me that it was ok.

The hotel itself is stunning, as you’d expect from the InterContinental brand. But it was the genuine kindness and heart of the staff that turned a "hotel stay" into a milestone memory. I can't thank them enough for making my 50th so special!

2026-02-21 • via Tripadvisor
T
tol255 • Friends getaway • Canada
10
```` Spacious Room ````
Pros:

Asian trip Feb 8 to Feb 22 2026 >>>>>>>>>> Checked into InterContinental for three nights stay , great rate with my IHG member rate very convenient location for dinning shopping or just wondering around and enjoyed the sights and sounds without any specific place in mind , soon as we arrived at the Lobby impressed me right away all the reservation staff so polite and NO FAKE SMILE very professional , fast checked in rooms upgrade to high floors , Mamma Mia ! we do not believe our eyes the rooms so incredibly spacious clean with beautiful city view it is rarity in Japan compared my last stayed at The W. Hotel few years ago , comfy bedding impressed relaxing modern bathroom , gym and restaurants on site , so many restaurants and fun shopping mall around in the area and close to Subway station ! fantastic hotel to stay if you looking for a nice spacious room and top notch polite hotel staff ! *** Arigatou gazaimasu ***

2026-02-20 • via Tripadvisor
R
rolandl140 • Couples
10
Wonderful stay in central Osaka.
Pros:

Beautifully appointed 5 star hotel in central Osaka. Helpful and friendly staffs. Highly recommended.

2026-02-15 • via Tripadvisor
A
Anton • solo_traveller • ru
10
2026-02-13 • via Nuitee
鈴木 • family_with_children • jp
8
インターコンチネンタル大阪宿泊感想
Pros:

スタッフのホスピタリティー

Cons:

トイレが全自動じゃない

2026-02-13 • via Nuitee
M
mouminah • couple • sa
10
2026-02-13 • via Nuitee
A
Ayoub • family_with_children • hk
10
2026-02-11 • via Nuitee
E
Excursion786054 • Solo travel
10
My home away from home
Pros:

Staff is kind and professional. They go out of their way to make my stay comfortable. Breakfast is outstanding and they know my favorite tea! Conveniently located between JR, subway and Hankyu lines, also close to a supermarket for some snack. I have been coming back here for a long time and am looking forward to my next stay.

2026-02-10 • via Tripadvisor