Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
High cost of some amenities
Limited food options

Categories

Cleanliness
9.43
Several reviews praised the cleanliness of the rooms.
Service
9.9
Numerous mentions of the staff being helpful and friendly.
Location
9.94
Guests highlighted the perfect location with easy access to public transport.
Room Quality
9.39
Reviews indicate comfortable and spacious rooms with great views.
Amenities
9.42
Facilities such as the pool and spa were well-received.
Value for Money
8.88
Good value highlighted, but some mention of high costs for certain services.
Food and Beverage
8.43
Mixed reviews on dining, with the breakfast and dinner options receiving some negative feedback.
Overall Experience
9.8
General sentiment reflects a highly satisfactory experience, with an eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities

InterContinental Osaka offers a 5-star experience with 5 dining options, a 24-hour fitness center, and an indoor swimming pool. Guests can also indulge in refreshing massages during their stay.

Gourmet Dining

Enjoy exquisite contemporary French dishes at Pierre restaurant on the 20th floor, with stunning views of Osaka city. All Day Dining offers a buffet with international dishes, and Adee Bar and Lounge serves a variety of drinks.

Convenient Location

Situated just a 5-minute walk from JR Osaka Train Station, the hotel provides easy access to Umeda Station, Osaka Castle, Universal Studios Japan, and more. With Kansai International Airport just a 60-minute train ride away, InterContinental Osaka is the perfect choice for your stay in Osaka.

Important information:

Children under 16 years old cannot enter the fitness gym and the sauna.

Children under 16 years old can access the swimming pool and the bathing area from 09:00-17:00 only when accompanied by adult(s).

Fees apply for guests staying in an extra bed who want to eat breakfast and/or dinner. For more information, please contact the property directly. Contact details can be found on the booking confirmation.

Rate does not include meals for children, who are staying free of charge in existing beds.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
In the event of an early departure, the property will charge you the full amount for your stay.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Sun, Jun 28, 2026 until Wed, Jul 1, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 968 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.8
V
vwethan • Family • Charlotte, North Carolina
10
InterContinental Osaka: Flawless Service and a Top 10 Stay
Pros:

Amazing stay at the InterContinental Osaka. The whole team was excellent from start to finish. The tall bellhop man was especially kind and welcoming, and check-in was smooth and genuinely helpful. Everyone we dealt with was meticulous and attentive, which is rare enough to notice. Housekeeping even organized our dirty laundry, which is the kind of detail that tells you this place gets it.

Breakfast was excellent too. The buffet was spot on, and the staff kept everything running clean and smooth without being in your face. The room was great, with excellent quality and a generous size. Honestly, this was one of the top 10 hotel stays we’ve ever had.

2026-06-25 • via Tripadvisor
M
miguelcK7088IU • Family
10
Well located, good amenities and great staff.
Pros:

We stayed at this hotel on 3rd week of June 2026. The property is well located within a mixed-use community with access to multiple retail destinations with a good mix of international and curated Japanese brands. Office users activated the community.

The property is clean and well kept, with great amenities (gym, pool, onsen) and multiple restaurant outlets. We noticed a live musical act on Saturday night. We had breakfast at the hotel most mornings and ordered in-room service one evening. F&B was top notch.

Everyone we interacted with was phenomenal, attentive and courteous. In essence, this was InterContinental service with Japanese sensibility and attention to detail. We made friends with Ms. Vanessa C., and she helped us during ours stay from check-in to post check-out.

Would recommend for vacation or business in Osaka and would definitely come back on our next visit to the city.

2026-06-23 • via Tripadvisor
B
BE • solo_traveller • fr
9
2026-06-23 • via Nuitee
Q
QIAN • extended_group • cn
9
2026-06-22 • via Nuitee
T
T9574GUjeffb • Family
10
Great experience
Pros:

A first class hotel with great food and impeccable service.

2026-06-21 • via Tripadvisor
M
manyu74 • Family • New Delhi, National Capital Territory of Delhi
10
Excellent experience
Pros:

Our first time in Osaka - The Hotel beat our expectations. The location, the rooms, the staff, the service - excellent. The food is also good. I highly recommend this Hotel.

2026-06-21 • via Tripadvisor
Мария • extended_group • kz
10
2026-06-19 • via Nuitee
J
Jie (Maggie) • family_with_children • us
10
A modern and comfortable home in Osaka.
Pros:

For our whole Japan trip, this is the most satisfied Hotel we have been stayed. Great location, modern and convenient facilities, professional staffs especially the concierges. They really make me feel being welcomed. Breakfast is wonderful. Simply love everything about this Hotel.

Cons:

Seems nothing.

2026-06-19 • via Nuitee
G
GraceS855 • Friends getaway • Sydney, New South Wales
10
Another completely perfect stay
Pros:

What a great hotel, the location was perfectly convenient both for business and leisure. Guests have direct access from the 1st floor to the shopping district and office buildings and we can walk all the way to Osaka Station.

It has a modern ambience, the check-in counters were spacious and the staff super-helpful. We would like to especially mention Bakhrom at Reception. His attitude was incredibly professional and he assisted us in early check-in issues and finding rooms that were available. From check-in to check-out, all three of us had him to thank.

Breakfast was wonderful. The buffet has lots of hot and cold choices and we noticed they make changes to the choices every day. Wonderful.

Our rooms were spacious and comfortable. The bathtub is worth mentioning as it was very large and the shower space ample.

Yes, it is expensive to stay here but worth it, value for money guaranteed.

The rooms and especially the bathrooms were clean and bright with excellent views.

Noise level? What noise?

We shall most certainly stay again whenever we travel to Osaka again.

2026-06-13 • via Tripadvisor
M
Michaela • family_with_children • us
3
Pros:

The staff was very nice!

Cons:

The hotel room was awful for the price. The breakfast was some of the worst 5 star hotel breakfasts I have had. The air in the rooms was bad.

2026-06-12 • via Nuitee
G
Grace • extended_group • hk
9
Amazing Stay
Pros:

Staff absolutely wonderful. Every member of staff we came into contact with was polite, friendly and eager to assist us. The chief staff member we came into contact with was Bakhrom, who was helpful from our initial phone call to him (to arrange for early check-ins and room upgrades) to the time we checked out.

Breakfast buffet very good, lots of choices, different items from day to day.

The location is amazing. We have direct access to shops and restaurants - all the way from the hotel to Osaka Station.

We would love to return.

2026-06-12 • via Nuitee
M
Muna Ali • extended_group • ae
10
2026-06-12 • via Nuitee
A
agY5792AJ • Solo travel
10
100% Recommend
Pros:

I had an excellent stay at this hotel and would not hesitate to recommend it.

The hotel is in a convenient location, with excellent access to the train station. I used the station to travel to Kyoto, Universal Studios Japan, and various areas around Osaka on different days, making it an ideal base for exploring the region.

My room was fantastic, and I was fortunate to be in a suite. From check-in to check-out, the staff were attentive, professional, and genuinely welcoming. Prior to my arrival, I had forwarded my luggage from Tokyo, and I was delighted to find my bags already waiting for me in the dressing room when I entered the suite.

The attention to detail from the housekeeping team was particularly impressive. I had been using my own soap due to having sensitive skin, and housekeeping clearly noticed this. To my surprise, they thoughtfully left me a sensitive-skin L'Occitane soap bar in the room. It was a small gesture, but one that demonstrated a remarkable level of care and attentiveness to their guests' needs.

One experience in particular stood out. I was leaving the hotel one morning and was clearly looking a little confused while trying to work out which exit to use to reach the train station. A member of staff approached me and asked where I was trying to get to. When I explained, she personally escorted me into the adjoining shopping centre and provided clear, easy-to-follow directions through the connected walkways. This was an absolute lifesaver and far easier than trying to navigate the streets. Unfortunately, I did not get her name, but she was working downstairs in the lower lobby area. I would love for her kindness and professionalism to be recognised, as she went above and beyond to help me.

I also ate at the hotel every day, alternating between room service and dining in the restaurant. One evening, while dining alone, I was approached by Gerard, the Director of Food and Beverage. We struck up a conversation, and after noticing that I was travelling on my own, he very kindly gave me his business card and told me to get in touch if I encountered any problems or needed assistance during my stay in Osaka.As a young woman travelling alone in a foreign country, I found this gesture incredibly thoughtful and reassuring. My parents, who were understandably a little nervous about me travelling solo, were equally touched when I told them about it. Gerard deserves recognition for his kindness and for going well beyond what would normally be expected of him.

The hospitality I experienced throughout my stay was exceptional. Japan has some of the finest customer service I have encountered anywhere in the world, and this hotel embodied that perfectly. Thank you to the entire team for making my stay in Osaka such a memorable one.

2026-06-11 • via Tripadvisor
C
C8285HEtylerj • Family
10
Weekend Stay
Pros:

Great experience with friendly staff. I want to a special shoutout to Hayato Yasuda, a waiter at the club lounge. Hayato gave phenomenal advice on places to visit and made our trip so much better, he is a real gem! All in all a great stay experience!

2026-06-10 • via Tripadvisor
P
PA-Belfast • Family • Belfast, Northern Ireland
10
Osaka’s Best Hotel? Quite possibly….
Pros:

An excellent hotel in downtown Osaka with a great range of in-house amenities. The service was superlative - a top north hotel.

2026-06-09 • via Tripadvisor
C
Carlos • solo_traveller • us
10
2026-06-09 • via Nuitee
陶 • couple • cn
8
2026-06-08 • via Nuitee
E
eddylambo • Business • Bangkok
8
Best 5 star hotel one star on the hair dryer
Pros:

The service is superb
The room is clean
Staff is very friendly and helpful
One thing is the hair dryer is not match on this 5 star hotel.
It takes a long long time in order to dry the hair.
5 star hotel one star air dryer

2026-06-06 • via Tripadvisor
I
isabelpG5619ZO • Business • Madrid
8
great experience
Pros:

The ideal location and amenities for your visit to Osaka

2026-06-04 • via Tripadvisor
K
koolkowgirl1 • Couples • Madison, Alabama
10
Nice hotel in Osaka
Pros:

Our room was lovely and the hotel staff were very friendly! We had breakfast at the buffet every morning and we're always greeted with a friendly smile.
The hotel is located very close to train transportation, which is also very convenient and has a nice bar and pastry shop.

2026-06-03 • via Tripadvisor