Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Attentive staff
Good amenities
Cons:
Poor cleanliness
Repetitive food options

Categories

Cleanliness
7.16
Several reviews mentioned poor cleanliness, such as litter in public areas and dirty rooms.
Service
9.13
Positive comments about attentive staff and overall good service were noted.
Location
8.17
The location received mixed reviews as it's beautiful but somewhat isolated.
Room Quality
8.12
Rooms are generally comfortable and clean, with good views.
Amenities
8.65
Amenities like the pool area and inclusive lounge access received good remarks.
Value for Money
8.11
The value was considered decent, but some found the offerings in the buffet lacking.
Food and Beverage
7.66
The buffet was described as good but repetitive, with some inconsistencies in quality.
Overall Experience
8.63
Overall, guests felt it was a suitable place for relaxation and enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:30

Property Description

Luxurious Accommodation Offering rooms with sea views, private bathrooms, free toiletries, and modern amenities.
Relaxing Facilities Enjoy a seasonal outdoor pool, sauna, and beautiful garden for ultimate relaxation.
Convenient Location Located near popular beaches, historic sites, and various leisure activities.

Book your stay at Grand Mercure Okinawa Cape Zanpa Resort for a memorable and luxurious experience in Yomitan.

Important information:

Please note that maintenance work of the air conditioner in the guest rooms' halls will be carried out from 7th May. to 10th Jul. 2025, from 09:00–17:00. Guests may experience some noise between 11:00 and 15:00. The schedule is subject to change.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jan 1, 2026 until Sat, Feb 28, 2026
Swimming pool: Closed from Thu, Jan 1, 2026 until Sat, Feb 28, 2026
Swimming pool: Closed from Sat, Nov 1, 2025 until Sat, Feb 28, 2026
Swimming pool: Closed from Sat, Nov 1, 2025 until Sat, Feb 28, 2026
Swimming pool: Closed from Thu, Jan 1, 2026 until Sat, Feb 28, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 573 reviews
Cleanliness: 7.16
Service: 9.13
Location: 8.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
カトウ family_with_children jp
7
2026-02-12 via Nuitee
T
TETSUYA extended_group jp
10
お風呂の掃除が少ない事以外は最高でした。
Pros:

ガーデンプールのロケーションが最高でした。スライダーや温水プール、ホットエリアまで寒くても遊べて有難いです。卓球施設も良かったです。サップやカヌー30分サービスも嬉しかったです。

Cons:

女風呂の脱衣所が毛だらけで気持ち悪かったです。

2026-02-11 via Nuitee
L
Liam family_with_children nz
8
Great quality full-service hotel in Okinawa, value for money.
Pros:

We really enjoyed our stay at Grand Mercure Okinawa Cape Zanpa Resort. Large car park so no trouble finding a space (could be hard in the peak season though). We arrived just before the designated check in time of 3PM, but no issues proceeding with check in. Check in is "manual" as in you have to line up at the front desk (no self check in kiosks that I could see), so a bit of a wait, but otherwise check in was easy and staff were pleasant.

Our room was very spacious, which I always find to be a nice luxury when travelling in Japan. We also had a nice view of the coast and cape. Beds were comfy, bathroom clean and modern (just a shower). Plenty of space to put luggage.

Quite a few souvenir type shops within the hotel itself so you can get bits and pieces (we bought ice cream for dessert).

There is a large Japanese style bath, my wife said it was good but I didn't get to check it out as our boy chickened out at the last minute (it did seem quite busy as a big travel group had just checked in).

There is a great pool area but as we were staying in winter (mid to late January), we didn't get to make full use of it. Very cool looking water slides but since it was windy and rainy we didn't end up trying these. As our boy loves the water, we went with the lazy river, which was "heated" but only to a very luke-warm degree... so beware to anyone swimming in winter! Sadly the big main pool is not heated so missed out. There is also an adults only (18+) pool area which I understand is heated but we didn't go in there.

We didn't book with out package, but decided to go with the buffet breakfast the next morning. Quite busy even in the middle of winter but plenty of seating (might be a fight for a table in peak season). Lots of breakfast options, with a lot of local fare.

Price-wise, I believe this was a reasonable option that is value for money.

Would definitely stay again when travelling to Okinawa.

Cons:

No real faults with our stay. Staff on pool patrol duty seemed a bit depressed but I guess that happens when you have to be outside in the wind and rain. We didn't feel like eating at the hotel restaurant, but there were no real room service options except pizza. We ended up going downstairs to the pizza bar/restaurant to eat which was fine, food was good but limited choices. Just something to be aware of if you are arriving after a long day travelling and don't feel like going out.

2026-01-31 via Nuitee
M
Michimasa family_with_children jp
10
良かった
Cons:

エレベーターホール等にゴミが落ちており、見苦しかった。

2026-01-20 via Nuitee
M
Mari family_with_children jp
8
客の割合に対して、ホテルの設備品が少なすぎる(大浴場のドライヤーの数やプールエリアのパラソル、椅子)
Pros:

スタッフの接客が丁寧だった。
ビーチアクティビティが充実してる

Cons:

プールエリアのパラソルと椅子の量が客の割合に対して少なすぎる。もっと増やして欲しい。
また女性大浴場のドライヤーの数も少なすぎる。
今回利用したが、ドライヤーでかなり待ちました。

2026-01-19 via Nuitee
D
Darren family_with_children au
8
2026-01-19 via Nuitee
前田 family_with_children jp
8
Pros:

プールが充実している。

Cons:

プールに人の便があった。
すぐにスタッフがすくって捨ててくれたが
そんなものを見た後に楽しく遊ぶなんてできず。。
エレベーターにはお菓子がたくさん落ちてる。

2026-01-19 via Nuitee
T
Tomohiko family_with_children jp
10
2026-01-19 via Nuitee
C
Chihiro family_with_children jp
10
2026-01-19 via Nuitee
H
Hiroyuki family_with_children jp
9
2026-01-19 via Nuitee
W
WAKANA family_with_children jp
5
値段の割にホスピタリティが感じられない
Pros:

プールが楽しかった

Cons:

チェックインが行列。エレベーター全然来ない。
フロントへ電話しても誰もでない。

2026-01-19 via Nuitee
K
KENICHI family_with_children jp
10
2026-01-19 via Nuitee
K
Kazuya family_with_children jp
7
プールとビーチを楽しめました!
Pros:

併設プールと歩いて5分のビーチが利用できたり、お酒も飲み放題でお得感がありました。ビーチアクティビティやプールのスライダーが思っていたより良かったです!朝食のポキと沖縄そばが美味しかったです。

Cons:

エレベーターがなかなか来ず、階段を頻繁に利用しました。朝食は開始前に並ばないと待ち時間がすごいです。ビーチが見えない部屋を取りましたが、目の前が建物の屋根になっていて、そこに洗濯物がずっと落ちていました。

2026-01-19 via Nuitee
T
Takafumi family_with_children jp
8
2026-01-19 via Nuitee
M
Michael family_with_children nz
3
Didn’t meet expectations
Pros:

The water park was fantastic, and the pools and slides were great - perfect for older kids. Both were extremely clean and well staffed with lifeguards. The Adults pool was great.
The public baths were stunning - again, so clean
The complementary happy hour (3pm to 9pm) is nice however people hit the alcohol hard, particularly the spirits in the later evening.

Cons:

- The food - options and quality. There’s only one buffet restaurant, it’s very expensive ($100 pp for dinner and they charge minors for all you can drink alcohol) and it is absolute chaos. People are lining hallways for hours to get in for breakfast. The pool bar only serves beer, strange mojitos and sugary soft drinks, and the only food available there is fries (good) pizzas (basic, not good) and burgers (not good, stale buns). Suggest booking well rated restaurants nearby (before your trip - they book up quickly) and taking taxis. Getting supermarket sushi or meals (closest one is 15 mins away) was much nicer for lunches.
- There was no gym (even though the website claims there is one)
- Rooms are tired
- Lifts frequently stop working/take too long so often you are trekking up stairs

2026-01-19 via Nuitee
HATA family_with_children jp
8
2026-01-19 via Nuitee
S
Shohei family_with_children jp
10
子どもの笑顔
Pros:

プールが良かった

Cons:

朝食の待ち時間

2026-01-19 via Nuitee
T
tomoyo family_with_children jp
7
プールが最高でした
Pros:

プールや、飲み放題、オヤツなど子供から大人まで楽しめました。

Cons:

エレベーターに時間がかかった。

売店も早く閉まるなら
お酒の自販機があったら良い。
夜遅くまで利用できるコンビニがあると助かる。

2026-01-19 via Nuitee
J
Janina Tamara couple de
9
Entspannter Aufenthalt
Pros:

Das Zimmer war sehr groß und geräumig. Die Pools sind sehr toll und es gibt einen kostenlosen Wasserspender. Am Buffet ist es sehr sauber.

Cons:

Das Essen war jeden Tag gleich, bis auf zwei drei Gerichte am Buffet die alle zwei Tage gewechselt wurden.
Das Personal hat teilweise gestresst oder auch ungeschult gewirkt, trotzdem waren sie höflich.

2026-01-18 via Nuitee
T
Taiki family_with_children jp
10
2026-01-17 via Nuitee