The Kuta Beach Heritage Hotel - Managed by Accor

Hotels
•
Accor
7.8 (1648 reviews)
Jalan Pantai Kuta Br. Pande Mas Badung , Kuta , id

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location by Kuta Beach
Friendly, helpful staff
Walking distance to shops and restaurants
Some very clean, relaxing rooms reported
Luxurious towels mentioned
Good for surfing/beach access
Cons:
Pool discolored and surrounding residue
Poor lighting in rooms
Hotel/building appearing run-down
Breakfast frequently criticized and reduced
Noise at night / nightclub above
Occasional missed housekeeping

Categories

Cleanliness
8
Mixed reports: several guests praised very clean rooms and luxurious towels, but others noted discolored pool, black residue around pool areas and occasional missed housekeeping.
Service
9
Consistently positive: multiple reviews highlight friendly, helpful and hospitable staff.
Location
9.5
Very strong: repeatedly described as right in front of Kuta Beach, close to shopping and walking distance to restaurants and Beachwalk.
Room Quality
7.8
Mixed: some guests report excellent rooms, while others mention poor lighting, dated appearance, occasional noisy guests and an underwhelming balcony pool.
Amenities
6.5
Below average: pool issues (discoloration, residue), balcony pool underwhelming and reductions to breakfast/food service; towels noted as a positive.
Value for Money
7.6
Mixed sentiment: some call it good value for a stopover; others feel it is overpriced given rundown areas and cutbacks to services.
Food and Beverage
6
Generally negative: breakfast often described as poor or cold, toaster issues and noticeable cutbacks to breakfast offerings.
Overall Experience
8
Generally positive due to excellent location and staff, but overall impression is dampened by noise, signs of being run-down and inconsistent cleanliness/food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:14

Property Description

Oceanfront Luxury Accommodation
The Kuta Beach Heritage Hotel - Managed by Accor offers well-appointed rooms with stunning views of the ocean, ensuring a luxurious stay just steps away from Kuta Beach.

Convenient Amenities
Enjoy the convenience of a gym, free Wi-Fi, and an outdoor pool overlooking the ocean. The hotel also provides free coffee and tea daily, ensuring a comfortable and relaxing stay for all guests.

Exceptional Services
From luggage storage to airport transfers, the hotel goes above and beyond to cater to guests' needs. Explore the area with ease using the tour desk for sightseeing arrangements, or indulge in international cuisine at The Waves restaurant.

Book your oceanfront stay at The Kuta Beach Heritage Hotel - Managed by Accor for a truly unforgettable experience.

Important information:

Please note that the credit card used for booking must be presented upon check-in, otherwise the property may request that full payment is settled immediately with an alternative method. Any deposit paid will be refunded to the original card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Location

Guest Reviews

7.8
Based on 1648 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 7.8
Amenities: 6.5
Value for Money: 7.6
Food and Beverage: 6
Overall Experience: 8
S
Susan • couple • gb
8
2026-08-04 • via Nuitee
D
David • solo_traveller • au
10
2026-08-04 • via Nuitee
J
Jessica • solo_traveller • es
10
2026-08-03 • via Nuitee
J
Jeanne-Marie • couple • au
7
Good value for airport stopover
Pros:

Location: close to beach and shopping- not too far from airport

Cons:

It was dark in the rooms- poor lighting everywhere

2026-07-26 • via Nuitee
T
Thomas VALETTE • solo_traveller • fr
10
2026-07-24 • via Nuitee
D
Debbie • solo_traveller • au
5
Pros:

Staff

Cons:

Front of building very rundown, undergoing renovations. We had angle grinding and works happening next too and below our room.

2026-07-24 • via Nuitee
S
Shimul • solo_traveller • bd
7
2026-07-24 • via Nuitee
A
Allyson • couple • au
4
The results did not meet our expectations.
Pros:

The breakfast was poor,the food was cold .The toasters didn't toast the bread even though we popped them through numeration times.

Cons:

The pool facility was unfortunately discolored, and the surrounding areas exhibited significant accumulation of black residue, which detracted from its overall appeal. Additionally, the hotel's rear facade overlooked an abandoned structure.

2026-07-23 • via Nuitee
M
Mohammed riyas • extended_group • it
10
We had an excellent stay at Hotel Heritage Kuta Beach. The location is perfect, right in front of Kuta Beach, with plent
Pros:

Location , cleaning, hospitality, walking distance to shops and ,staff

2026-07-23 • via Nuitee
S
simon • extended_group • au
10
2026-07-19 • via Nuitee
M
melissa • solo_traveller • au
7
2026-07-16 • via Nuitee
C
Christopher • solo_traveller • au
6
Good location staff are always good
Pros:

Breakfast was not the best this time seems like they have made lots of cuts to the breakfast service.
Locations good

Cons:

The hotel is now looking run down

2026-07-09 • via Nuitee
H
hatim • couple • sa
10
ممتع
Pros:

التعامل مجاور للبحر فطوره ممتاز

Cons:

كل شي حلو

2026-07-07 • via Nuitee
S
SHIZU • couple • jp
4
残念。隣のメルキュールにすべきだった。
Pros:

場所は良い、ビーチウォークまで歩いていける

Cons:

夜中の12時にピンポンされた、部屋間違いだったようだが、客層が良くない。騒がしい。
古い、エントランスがひどい、昼間みたらこんなんか？とおもった。入口左側エレベーターからはいったら雑居ビルのよう。

2026-07-05 • via Nuitee
K
Kath • solo_traveller • au
9
Comfortable
Pros:

Right across the road is the beach, near a huge shopping centre.

2026-07-01 • via Nuitee
S
Singh • couple • au
9
2026-06-27 • via Nuitee
D
Daflin • couple • sg
10
2026-06-26 • via Nuitee
J
Jessica • solo_traveller • au
10
Pros:

Fantastic location, very friendly helpful staff. Super clean and relaxing rooms.

2026-06-20 • via Nuitee
A
Arjang • couple • au
10
Great location if you are looking to surf and enjoy the beach
Pros:

We liked the location and it was fairly quiet didn’t get bothered by other people staying there

Cons:

The pool in the balcony was underwhelming

2026-06-15 • via Nuitee
K
Kath • extended_group • au
8
Pros:

The towels were very luxurious, right across from the beach,

Cons:

Lighting in the room was poor
They didn’t make up my room

2026-06-14 • via Nuitee