The Kuta Beach Heritage Hotel - Managed by Accor

Hotels
•
Accor
7.8 (1582 reviews)
Jalan Pantai Kuta Br. Pande Mas Badung , Kuta , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, attentive staff and excellent service
Excellent location, close to beach, shops and entertainment
Very good breakfast with wide selection
Comfortable beds and pleasant pool area
Convenient on-site amenities (surf rack, ground-floor store)
Cons:
Noise issues (road, construction, loud nearby restaurants late at night)
Some rooms/bathrooms and pool furniture feel tired and need renovation
Spa reported as poorly run and unhygienic by some guests
On-site restaurant seen as expensive and barbecue quality was disappointing
Occasional maintenance issues (minibar not stocked, linens, small repairs)

Categories

Cleanliness
7.3
Generally described as clean and comfortable (comfortable beds, housekeeping praised) but some reports of unhygienic spa facilities and minor linen/maintenance issues.
Service
9.2
Consistently praised: friendly, attentive and memorable staff (multiple mentions of exceptional reception/concierge/housekeeping service and repeat-guest recognition).
Location
9.2
Repeatedly highlighted as excellent — right across from the beach, close to shops/restaurants/entertainment and convenient for guests.
Room Quality
7.2
Rooms described as comfortable and spacious with good views from suites, but several comments about tired bathrooms, road noise and some renovation/maintenance needs.
Amenities
6.6
Pool and basic amenities are appreciated (pool area, surf rack, Circle K on ground floor) but spa was reportedly poorly run/unclean and pool furniture/minibar maintenance noted as issues.
Value for Money
6.8
Mixed: breakfast praised as good value but guests cited expensive restaurant dishes, poor spa value and occasional unmet minibar expectations.
Food and Beverage
7.1
Breakfast consistently receives strong praise for variety; however on-site restaurant quality/price has criticisms (expensive, disappointing barbecue) and external restaurant music/noise affected stays.
Overall Experience
9
Overall positive experience with many repeat guests, excellent service and location balancing some issues with noise and dated/neglected areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Oceanfront Luxury Accommodation
The Kuta Beach Heritage Hotel - Managed by Accor offers well-appointed rooms with stunning views of the ocean, ensuring a luxurious stay just steps away from Kuta Beach.

Convenient Amenities
Enjoy the convenience of a gym, free Wi-Fi, and an outdoor pool overlooking the ocean. The hotel also provides free coffee and tea daily, ensuring a comfortable and relaxing stay for all guests.

Exceptional Services
From luggage storage to airport transfers, the hotel goes above and beyond to cater to guests' needs. Explore the area with ease using the tour desk for sightseeing arrangements, or indulge in international cuisine at The Waves restaurant.

Book your oceanfront stay at The Kuta Beach Heritage Hotel - Managed by Accor for a truly unforgettable experience.

Important information:

Please note that the credit card used for booking must be presented upon check-in, otherwise the property may request that full payment is settled immediately with an alternative method. Any deposit paid will be refunded to the original card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Location

Guest Reviews

7.8
Based on 1582 reviews
Cleanliness: 7.3
Service: 9.2
Location: 9.2
Room Quality: 7.2
Amenities: 6.6
Value for Money: 6.8
Food and Beverage: 7.1
Overall Experience: 9
M
Michael • couple • gb
9
Great hotel
Pros:

Amazing location, all the staff are so helpful, love staying here everytime I come to Bali

Cons:

Place is looking abit tired
Needs some work doing to it

2026-11-07 • via Nuitee
G
greg • couple • au
8
The staff were fantastic and the fellows who ran the pool bar were hilarious
Pros:

Conveniently located to beach

Cons:

The front of the building was very messy with lots of building and road rubble

2026-11-06 • via Nuitee
M
murmu • couple • in
8
Stay was safe.
Pros:

Location it’s on the Kuta beach

Cons:

There was no hand shower attached to the bathtub

2026-11-01 • via Nuitee
S
Shao-Tung • couple • au
10
2026-10-29 • via Nuitee
M
Michael • couple • gb
9
Great location
Pros:

I love staying here everytime I come to Bali as holds great memories. The staff are always so welcoming and the location is amazing.

Cons:

The hotel is desperate for some TLC, I’ve been coming here since 2010 and it’s still the same but looking more tired every year. Bathrooms really need renovation and the furniture around the pool is looking very old.

2026-10-28 • via Nuitee
M
Manon • family_with_children • re
10
Incroyable expérience !
Pros:

Nous avons tout apprécié ! Le personnel est très à l’écoute, à nos petits soins, très souriants. La chambre est spacieuse, la piscine est agréable. Le petit déjeuner est super.
Merci à Darma notre « room attender » ☺️

Cons:

Le restaurant est cher pour les plats proposés. Nous avons été déçues par la soirée barbecue, les viandes à griller n’étaient pas bonnes.

2026-10-28 • via Nuitee
T
tianhua • couple • cn
7
2026-10-26 • via Nuitee
Z
Zex • couple • rs
9
Raj na zemlji
Pros:

Doručaak je izuzetno bogat i raznovrstan. Međutim, nama iz ovog dela Evrope ne odgovaraju začini i hrana iz Azije. Ali za svakoga je imalo po nešto. Lokacija na Bookingu izgleda lepse nego u stvarnosti, ali nakon dva dana je sve iolo ok.

Cons:

Previše buke, gužva u saobraćaju, mnogo restorana koji nude sve i svašta. Ali za razliku od Kaira, Teherana, Mumbaja Kuta ima tako ljubazne ljude, koji ponude a onda se zahvale i prestanu da nude.

2026-10-26 • via Nuitee
K
Keith • solo_traveller • au
8
Pros:

Location is good. Staff are friendly. The suite is good to watch the sunset from the balcony.

Cons:

There is construction happening next door (new building) and work on a new footpath which made entering and exiting the property a challenge.

2026-10-26 • via Nuitee
N
Neville • couple • au
10
Good location good food friendly staff
Pros:

Breakfast was great

2026-10-22 • via Nuitee
C
Cirkeline • family_with_children • dk
7
Fint hotel til en enkelt overnatning eller to hvis man skal shoppe og være tæt på lufthavn. Men ikke andet end det.
Pros:

Beliggenhed. Venligt personale. God aircon, godt poolområde og restaurant.

Cons:

Støj fra by, lidt slidt badeværelse, minibaren var ikke fyldt op.
Deres spa var virkelig dårligt. Urutinerede, uengagerede personaler, uhumske faciliteter, beskidt (fik en japansk hoved-spa, som på intet tidspunkt var særlig rar). Ville aldrig bruge deres spa og wellnessbehandlinger. Det virkede som om de ikke anede hvad de foretog sig.

2026-10-21 • via Nuitee
I
Imran-1983 • family_with_children • pk
10
2026-10-19 • via Nuitee
K
Kerrie • couple • au
8
Our stay was great, staff were very accommodating and friendly.
Pros:

Breakfast was great but more variety of fruit would be good.

Cons:

Did not like the music from local restaurant that was deafening and went until 1 am.

2026-10-19 • via Nuitee
W
Warren • extended_group • au
8
very pleasent but too short
Pros:

very comfortable. Staff remembered us from last time. always a sign of great staff, to make you feel welcome again

Cons:

nothing

2026-10-18 • via Nuitee
• solo_traveller • ph
9
Pros:

Free flowing coffee and juice, excellent location, there is a surf rack at the entrance, Circle K at the ground floor, excellent service,

Cons:

A metal lining in the working table fell. Very small view of the beach, linens can be whiter.

2026-10-18 • via Nuitee
B
baljinder • couple • us
10
2026-10-17 • via Nuitee
B
baljinder • couple • us
10
2026-10-17 • via Nuitee
I
Izlemek • couple • au
10
2026-10-17 • via Nuitee
A
Alyson • family_with_children • gb
10
The most friendliest people that you can ever meet .😘
Pros:

The housekeeping staff went upove and beyond excellent service 👏 😀 👌
Location was what I was looking for ,shops ,restaurants, entertainment,
Even though I paid for breakfast only had it twice the three weeks that we stayed, excellent food choices ,it was our choice to have breakfast a little bit more quieter.

Cons:

We had an amazing stay ,we loved every thing about the hotel .

2026-10-17 • via Nuitee
A
Amro • extended_group • sa
9
رائعه
Pros:

كل شي

Cons:

ولا شي

2026-10-15 • via Nuitee