DoubleTree by Hilton Shymkent

Hotels
•
Hilton Hotels & Resorts
8.9 (436 reviews)
43 B.Momyshuly Avenue , Shymkent , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Good location
Value for money
Cons:
Staff training issues
Pool cleanliness
Spa maintenance

Categories

Cleanliness
8.31
Multiple comments indicate issues with cleanliness, particularly in pool and spa areas.
Service
9.08
Mixed sentiment; some positive remarks on helpful staff but also mentions of untrained personnel.
Location
9.32
Positive feedback regarding the hotel location, frequently mentioned as a strong point.
Room Quality
8.77
Rooms generally clean and comfortable based on several reviews.
Amenities
8.8
While there were some mixed reviews about the spa, overall amenities are appreciated.
Value for Money
9.26
Good value for the price was highlighted in several reviews.
Food and Beverage
8.81
Breakfast received positive feedback, although there were some mentions of service delays.
Overall Experience
8.88
Overall positive experience with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Shymkent, where neutral-colored rooms with modern amenities await you. Relax in style with a kettle, slippers, and a hairdryer provided in each room for your convenience.

Dining Excellence
Indulge in a culinary journey at Canvas's restaurant, offering a fusion of European and Lebanese cuisine. Unwind with a refreshing drink or cocktail at the on-site bar, perfect for a relaxing evening after a day of exploration.

Relaxation and Recreation
Take advantage of the indoor swimming pool, fitness center, and sauna for a rejuvenating experience. Guests can also pamper themselves with a massage service on-site, ensuring a truly relaxing stay.

Experience luxury and relaxation at DoubleTree by Hilton Shymkent - book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CIT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 7 years old to 17 years old stay for KZT 5,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 436 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.88
T
Temirlan • couple • kz
10
2026-04-23 • via Nuitee
Назгуль • solo_traveller • kz
5
2026-04-21 • via Nuitee
• couple • kz
8
2026-04-21 • via Nuitee
K
Konstantin • couple • kz
10
2026-04-20 • via Nuitee
T
Tseveldorj • solo_traveller • mn
10
Good
Pros:

Proper

Cons:

N/A

2026-04-19 • via Nuitee
R
Renat • family_with_children • kz
2
2026-04-19 • via Nuitee
M
Meelis • extended_group • ee
8
Great place to stay
Pros:

Good hotel and location is not in the absolute city center but everything in reasonable walking distance. Rooms are big and good beds, pillows & blankets. Breakfast has quite big variety of choices and not so crowded. Hotel has SPA and you can relax in sauna and swim in the pool. SPA is open even late in the evening so good to take just time off in the evening. Taxi to airport takes in the night 20 + min. to airport an daytime probably much more.

Cons:

- Nothing! Great place and would stay again!

2026-04-17 • via Nuitee
Дана • couple • kz
10
2026-04-16 • via Nuitee
R
Rauan • couple • kz
8
2026-04-15 • via Nuitee
E
Eldar • solo_traveller • kz
5
2026-04-14 • via Nuitee
E
Eldar • solo_traveller • kz
4
Pros:

Расположение

Cons:

Плохой напор воды в душе.
Не пропускают курьера доставки еды на этаж. Персонал не смог объяснить причины

2026-04-14 • via Nuitee
Иван • solo_traveller • kz
10
Pros:

Очень хороший отель
Тёплая обстановка.
Отличный спа салон,сауна,бассейн.

2026-04-12 • via Nuitee
T
Tseveldorj • solo_traveller • mn
10
Pros:

Good

2026-04-12 • via Nuitee
S
Sulukhan • solo_traveller • kz
8
2026-04-09 • via Nuitee
E
Erdogan • couple • tr
10
Pros:

Temiz otel. Çalışanlar misafirperver. Odalar küçük ama temiz.

2026-04-08 • via Nuitee
Анарбек • couple • kz
5
Отработайте все с персоналом, менеджмент очень хромает,
Pros:

Номера был очень комфортным

Cons:

Нужно поработать с персоналом, очень страдает коммуникация. На ресепшене очень сложно донести информацию. Не отработана система завтраков которую оставляют в номерах для рум сервиса, ресепшен не в курсе как работает система. Ели ели заказали завтра с вечера на утро в номер, по итогу оказалось что заказ не передали. Пока мы не позвонили и не уточнили. Были еще моменты но писать все нет смысла.

2026-04-08 • via Nuitee
Y
Yerbol • couple • kz
10
2026-04-06 • via Nuitee
Коскельдинова • solo_traveller • kz
10
2026-04-06 • via Nuitee
A
Azamjon • solo_traveller • tj
10
2026-04-06 • via Nuitee
T
Tomas • solo_traveller • es
10
2026-04-05 • via Nuitee