DoubleTree by Hilton Shymkent

Hotels
•
Hilton Hotels & Resorts
8.9 (439 reviews)
43 B.Momyshuly Avenue , Shymkent , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Good location
Value for money
Cons:
Staff training issues
Pool cleanliness
Spa maintenance

Categories

Cleanliness
8.31
Multiple comments indicate issues with cleanliness, particularly in pool and spa areas.
Service
9.08
Mixed sentiment; some positive remarks on helpful staff but also mentions of untrained personnel.
Location
9.32
Positive feedback regarding the hotel location, frequently mentioned as a strong point.
Room Quality
8.77
Rooms generally clean and comfortable based on several reviews.
Amenities
8.8
While there were some mixed reviews about the spa, overall amenities are appreciated.
Value for Money
9.26
Good value for the price was highlighted in several reviews.
Food and Beverage
8.81
Breakfast received positive feedback, although there were some mentions of service delays.
Overall Experience
8.88
Overall positive experience with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Shymkent, where neutral-colored rooms with modern amenities await you. Relax in style with a kettle, slippers, and a hairdryer provided in each room for your convenience.

Dining Excellence
Indulge in a culinary journey at Canvas's restaurant, offering a fusion of European and Lebanese cuisine. Unwind with a refreshing drink or cocktail at the on-site bar, perfect for a relaxing evening after a day of exploration.

Relaxation and Recreation
Take advantage of the indoor swimming pool, fitness center, and sauna for a rejuvenating experience. Guests can also pamper themselves with a massage service on-site, ensuring a truly relaxing stay.

Experience luxury and relaxation at DoubleTree by Hilton Shymkent - book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CIT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 7 years old to 17 years old stay for KZT 5,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 439 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.88
Альмира • couple • kz
10
Pros:

Номер был отличный, постельное белье белоснежное, подушки очень удобные! Завтрак заказывали по меню, все было очень свежим и вкусным.

Cons:

На парковке нужно установить шлагбаум и облагородить зону заезда к отелю. А, то выглядит как проходной двор.

2026-05-22 • via Nuitee
E
Eva • family_with_children • il
7
Cons:

ביקשתי חדר עם דלת משותפת ולא קיבלנו שזה מאוד מבאס כי ביקשתי הרבה זמן מראש והבטיחו לי

בנוסף בבר הזמנו משהו ואמרו לנו שאין אותו, אחריי שאמרנו שאתמול שתינו אותו פתאום החליטו כן להסכים להכין לנו את המשקה (כמובן שהכל היה בתשלום נוסף)

2026-05-22 • via Nuitee
I
Iman • couple • kz
10
2026-05-21 • via Nuitee
B
Bektur • couple • kg
10
Pros:

Завтрак

Cons:

Требуется реновация! Отель очень старый, везде пятна, ковролин пахнет грязью!

2026-05-16 • via Nuitee
E
Elise • couple • fr
8
Logement très bien pour un court séjour
Pros:

Le logement était propre et la chambre était agréable.

Cons:

Tout est bien mais rien d’incroyable. En plus, l’eau du jacuzzi n’était pas très propre.

2026-05-16 • via Nuitee
Жекенова • couple • kz
10
2026-05-14 • via Nuitee
Талгат • family_with_children • kz
10
Все было классно, Спасибо! Мы еще вернёмся 🫶
2026-05-14 • via Nuitee
V
Vladimir • family_with_children • kz
10
2026-05-13 • via Nuitee
N
Nurlan • solo_traveller • kz
10
2026-05-13 • via Nuitee
M
Meelis • extended_group • ee
9
Hea hotell, põnev linn, toredad inimsed!
Pros:

Asukoht hea, veidi linna ääreosas. Hommikusöök rikkalik, puhas ja hästi paigutatud. Toad hea voodiga, vannituba puhas ja avar. Bassein on super, rahulik koht lõõgastumiseks! Õues sai suure lambakoeraga mängida ja vastpidi.

Cons:

Asukoht oli veidi linna ääreosas aga siiski mugavas kohas. Jala minnes on kogu linn hästi nähtav.

2026-05-11 • via Nuitee
Альфия • couple • kz
10
2026-05-10 • via Nuitee
R
Raim • solo_traveller • kz
10
2026-05-08 • via Nuitee
Лариса • couple • kz
10
2026-05-08 • via Nuitee
A
Aidos • couple • kz
8
2026-05-08 • via Nuitee
Ефименко • couple • kz
10
2026-05-08 • via Nuitee
N
Natalya • family_with_children • kz
10
Хороший отель для своей цены
Pros:

Для 4ки хороший отель. Чистый, персонал дружелюбный

2026-05-08 • via Nuitee
F
Feruzaxon • family_with_children • uz
9
2026-05-04 • via Nuitee
Толганай • couple • kz
10
Очень понравилась гостиница: чисто, уютно, вкусные завтраки. Сервис отличный, персонал вежливый. Удобное расположение, е
Pros:

Очень понравилась гостиница: чисто, уютно, вкусные завтраки. Сервис отличный, персонал вежливый. Удобное расположение, есть бассейн и тренажёрный зал. Всё супер, осталась довольна!

2026-05-04 • via Nuitee
Маджит • couple • kz
10
Pros:

Бассейн

2026-05-03 • via Nuitee
K
Kanat • family_with_children • kz
1
Cons:

Здравствуйте! Заселение должно было быть в 14:00, но мы смогли заселиться только в 16:00. Также постельное бельё предоставили с задержкой в 2 часа. Считаем такие задержки недопустимыми. Просим дать объяснение и учесть это в дальнейшем.

2026-05-03 • via Nuitee