Hotel Kent

Hotels
Cervia Club Hotels
7.8 (76 reviews)
Viale 2 Giugno 142, Milano Marittima, Cervia, RA, 48015 , Cervia , IT

Pets allowed

Facilities

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Continental breakfast
Concierge service
See all facilities

Review Highlights

Cons:
Misleading photos on website
Poor room cleanliness and maintenance
Deceptive check-in process
High price for low quality

Categories

Cleanliness
3
Guests mentioned old furniture, stains, and bad odors in the room. The cleanliness did not meet expectations.
Service
2.5
Guests experienced deception at check-in as the hotel claimed to be full after receiving payment, indicating poor service.
Location
6
No specific comments on location were provided in the review.
Room Quality
3
The room was described as outdated with small bathroom and poor air quality from AC. Guests were disappointed in the room quality.
Amenities
5
Amenities were not specifically mentioned in the review.
Value for Money
1.5
Guests felt the quality of the hotel did not match the price paid, leading to a very low rating for value for money.
Food and Beverage
4
The breakfast was described as below par, contributing to a low rating in this category.
Overall Experience
2
The overall experience was negative due to mismatched expectations, poor service, and disappointing room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-02 10:49

Property Description

Luxurious Spa and Beach Amenities

Indulge in lavish body treatments at the full-service spa and unwind at the private beach, offering a serene retreat. Take a refreshing dip in the outdoor pool or relax in the spa tub for the ultimate relaxation.

Gourmet Dining and Services

Treat your taste buds at Hotel Kent's renowned international cuisine restaurant or opt for convenient room service. Enjoy a nightcap at the stylish bar/lounge. Benefit from services like concierge assistance and complimentary internet access.

Comfortable Rooms and Prime Location

Experience comfort in air-conditioned rooms with modern amenities, including LCD TVs and minibars. Explore nearby attractions like Papeete Beach and Cervia's town center. Don't miss out on our complimentary continental breakfast to start your day right. Book your stay at Hotel Kent now for a luxurious seaside getaway!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: RMI

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)

See all policies

Location

Guest Reviews

7.8
Based on 76 reviews
Cleanliness: 3
Service: 2.5
Location: 6
Room Quality: 3
Amenities: 5
Value for Money: 1.5
Food and Beverage: 4
Overall Experience: 2
S
Stepan
6
Séjour gâché
Pros:

Les photos sur le site internet ne correspondent pas à la réalité.
Suite junior 702:
les meubles vieux, taches et fissures sur les murs, la terasse jamais nettoyée, salle de bains petite et mal aménagé, des odeurs mauvaises des ventilateurs climatisation,
Le petit déjeuner de niveau bb,
Qualité ne correspond pas au prix.
Dommage...
A l,arrivée on demande de payer la totalité du séjour et puis on dit que hotel complet,plus de chambres pour changer...une arnaque

2025-07-23 via Nuitee
P
Pauline family
4
Pros:

Personnel désagréable, on ne peut pas sortir la voiture du parking quand on veut, il faut prevenir la reception 20 mins avant parce que les voitures sont entassés les unes derrière les autres dans le parking a 15euros la nuit... autant se stationner dehors au cas ou il y a une urgence. On n'a pas le droit a un deuxième café au petit dejeuner.... alors que c'est censé etre un buffet volonté. On est pas sur un service 4 etoiles. Et Mary la réceptionniste qui parait gentille au debut, vous prend de haut. Et il faut payer la totalité de chambre des l'arrivée, et cest demandé tres désagréablement. Plus jamais.

2024-09-23 via Nuitee
P
Patricia friends
2
Pros:

Outdated and not like advertised photos. Staff overcharged for parking and were rude, hostile and threatening and personally attacked when we left our first Expedia review. Very disappointed that a standard review on check in identified us and resulted in us being harassed and threatened by owner. The most unprofessional and worst hotel experience in 30 years of travel.

2024-09-09 via Nuitee
A
Antonella family
6
Pros:

Su Expedia l hotel aveva un ottimo prezzo. Contattata la struttura volevano vendermi la stanza ad in prezzo più alto ; alla fine sono riusciti nell intento addebitandomi un extra di 10 euro a notte per il cane .

2023-10-29 via Nuitee
B
Brenda family_with_children
6
Pros:

Comoda e carina colazione buona ed abbondante

2023-10-29 via Nuitee
D
Dascalete
10
Spazio alla gioventù !!
Pros:

Con tutto il rispetto verso le persone della terza età ma un hotel di 4 stelle non si può presentare con una receptionist del genere !!!
La camera molto bella però i materassi assolutamente da cambiare con urgenza !!!

2023-10-01 via Nuitee
D
Donald
10
Pros:

Great staff and location.

2023-08-22 via Nuitee
D
Daniel
10
Lovely stay
Pros:

All was great, recommended

2022-09-19 via Nuitee
L
Luigi friends
10
Pros:

Consigliato , ottimo rapporto qualità prezzo , vicinissimo al mare , vicini al centro , accoglienza eccellente .

2021-09-17 via Nuitee
A
Angelo
6
servizio deludente
Pros:

Struttura in posizione buona vicino al centro e spiaggia ma servizi pessimi , parcheggio inesistente , camera pulita ma piccolissima (9mq) senza nulla !! bollitore dell'acqua appoggiato sulla scrivania senza un bicchiere , senza una tazzina , senza una bustina di the , senza nulla , frigobar completamente vuoto , neanche una bottiglietta di acqua di cortesia (15 centesimi) , per essere un 4 stelle servizio molto deludente , consiglierei ai gestori di farsi una vacanza in un qualsiasi altro 4 stelle del mondo per vedere i servizi che offrono e capire cosa vuol dire 4 stelle .

2021-09-01 via Nuitee
L
Luca De partner
10
Pros:

Hotel molto carino vicino al mare, colazione buona e camere dignitose e pulite. Ci torneremo

2021-08-30 via Nuitee
M
Mariaivanoe friends
4
Pros:

Personale scarso. Lunga attesa per prendere la camera. Non è un 4s. L’unica che si salva è la colazione. Buona e molto assortita. Hotel da dimenticare.

2021-08-26 via Nuitee
V
Verified traveler partner
6
Pros:

Posizione eccellente per vicinanza spiaggia.
Parcheggio dell'hotel con pochi posti a pagamento , altrimenti parcheggio in strada con difficolta' poi a trovarlo .

2021-08-22 via Nuitee
V
Verified traveler friends
10
Pros:

Bella struttura, ottima la colazione molto ben fornita. Zona strategica per raggiungere la spiaggia e i principali lidi. Personale cordiale e simpatico.

2021-08-04 via Nuitee
V
Verified traveler
10
Pros:

Posizione ottima sia per quanto riguarda la spiaggia che il centro, camera pulita, personale molto gentile, colazione eccellente!

2021-07-28 via Nuitee
V
Verified traveler
4
Soggiorno deludente
Pros:

Hotel con pochissimi posti auto a pagamento.. posto in zona vicino al centro, dove ora i parcheggi sono tutti a pagamento.. quindi si sprecano ore alla ricerca di un posteggio.. camere piccole e.. senza armadio! Camera non rifatta in tutta la giornata, giustificata con ‘abbiamo avuto un problema con le partenze’ difficilmente 2 persone potranno fare 60 camere, incluse le partenze.. appena arrivi al check-in ti chiedono di saldare il conto.. poco carino direi come benvenuto, considerando che siano stati più volte qui, (abbiamo sempre pagato 😄) non ci torneremo più.

2021-07-25 via Nuitee
V
Verified traveler friends
6
Pros:

Accoglienza impreparata al nostro arrivo, richiesta di utilizzo del parcheggio dell’albergo negata.. stanza molto piccola… piscina sporca

2021-07-24 via Nuitee
V
Verified traveler
10
Pros:

Personale disponibile e famigliare…bello staff

2021-07-20 via Nuitee
V
Verified traveler partner
10
Pros:

Ottima colazione. Vicinissimo al mare e molto vicino al centro

2021-07-12 via Nuitee
V
Verified traveler partner
4
Pros:

Personale poco disponibile.. il parcheggio in loco è sempre tutto occupato e a pagamento!

2021-07-09 via Nuitee