Spark by Hilton Glendive

fitness room was lacking a LOT. The treadmill was broken and there were no strength training items available. The pool and hot tub were both closed, which was not dislcosed in the reservation. Breakfast was lacking protein items and all the cereal options were high in sugar. While the option for yogurt parfait was good, the items to top it with were minimal and/or not restocked (i.e. one of my travel companions visited the breakfast bar about 20 minutes before I did and had more choices but those were not restocked once they ran out.)

N/A

The rooms were dirty; hair all around the edge of the shower, hair all over a hand towel, and the lid on the back of the toilet was dirty/dusty. Have stayed here multiple times in the last year and Ii’s obvious the standards have decreased over the last year.

We had 2 rooms. In one room the shower handle was broken. Sheets didn’t fit the bed and popped off exposing the mattress pad, pillows smelled dirty. The other room had a large brown stain on the carton front of the chair. We’d traveled a long way and were tired, so we lived with it.

well, the room was clean and the towels were replenished but the bed looked
like some one slept on top , ruffled . it was so late we didn’t complain

Bathroom vanity was broken in half, large cracks in the ceiling, and very rough condition. The room was on the first floor and outside corner of the building with larking lots on both sides which was extremely loud with slamming car doors. The quality of the building is cheap construction with paint and lipstick to make it look hip. The occupants in the room above us were loud all night and sounded like the were playing rugby with all the stomping. I requested a new room and the front desk gal just shrugged me off. Overall I wish I had chosen another hotel.

Nothing

The facility had many flaws, broken tiles, dirty carpet, a pool that hasn’t been open for more than a year, a $50 per fee but no where except a bare grass curb to do their business. No coffee maker in room, no coffee in urn at 7:30 am. Staff was unkempt and not professional.

We have stayed at a couple different Spark hotels in the past and had pleasant experiences. This Spark was HORRIBLE.

Let's start with the bathroom - the tub was obviously very old, so old that it was hard to tell if it had been cleaned. Tub drained extremely slowly and you were standing in water by the time you were done. We had to tighten the toilet seat as it was very loose and not easy to sit on. The toilet paper holder is literally 2 feet from toilet and not reachable when you need it. The shower gel was empty. Water came out of the shower - poor shower curtain - which we noticed because it was streaming into the room.

Other items:
- There was a baseboard missing.
- No laundry bag provided.
- TV did not receive any of the major Networks (ABC, NBC, or CBS) and very few channels at all.
- Room smelled very musty whenever the AC kicked on
- The pillow cases were so wrinkled on the bed when we arrived that it looked like they had been used

The most disgusting item was that we brought in dinner and were eating at the desk when I noticed the entire desk was COVERED WITH HAIR - long pieces, short pieces and all different colors (blonde, black, brown and grey). We were extremely grossed out.

If we hadn't been driving 10 hours that day and just wanted to sleep, we would have checked out and moved on to another town. I was very unsettled all night and had trouble calming down enough to sleep at all.

We also would have asked to change rooms but the hotel staff was so unhelpful when we asked a question about the TV that she was rather useless.

But it is on us that we didn't pursue changing rooms. Sometimes I wonder if reserving a room through Booking.com instead of directly with hotel lets them give you less quality of care.

This Spark hotel does not deserve to bear the Hilton name and Hilton should be ashamed of the lack of quality. I realize it is Hilton's lower end hotel line but that is no excuse for what we encountered at this hotel.

The toliet paper holder was in a spot that was hard to reach.

La piscine est fermée. Pas de tranches de pain pour le déjeuner, pas d’aliments chauds. Pas de reçu papier.