Hotel Emperador

Hotels
8.2 (101 reviews)
Avenida Cevallos 1014 , Ambato , ec

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location
Cons:
Cleanliness issues in common areas
Breakfast quality and service

Categories

Cleanliness
6.59
Multiple complaints about pool and jacuzzi cleanliness; overall feeling of neglect.
Service
9.56
Consistently praised for friendliness and attentiveness of staff.
Location
9.6
Location highlighted as a major advantage, providing easy access.
Room Quality
8.05
Some concerns about the bathroom water issues; overall decent value for a hotel of this type.
Amenities
7.58
Amenities like the pool are available but some are reported as old or poorly maintained.
Value for Money
8.04
Mixed sentiments; some reviews state the hotel feels overpriced considering maintenance issues.
Food and Beverage
7.09
Breakfast was noted as lacking in options and quality; service during meals was poor.
Overall Experience
9.06
Overall a good stay with issues to resolve, primarily in cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:38

Property Description

Panoramic Terrace and Spa Facilities: Enjoy breathtaking city views from our panoramic terrace while indulging in our spa facilities, perfect for relaxation after a day of exploring Ambato.

Luxurious Rooms and Suites: Experience chic décor and city views in our rooms and suites equipped with modern amenities such as air conditioning, flat screen TVs, and comfortable seating areas. Upgrade to our suites for added luxury with hot tubs, kitchenettes, and DVD players.

Delicious Dining Options: Start your day with an American breakfast featuring tropical fruits and savor regional dishes at our on-site restaurant. Culinary delights await at Hotel Emperador.

Book now to experience the ultimate blend of luxury and comfort at Hotel Emperador in Ambato.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for US$39.04 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 101 reviews
Cleanliness: 6.59
Service: 9.56
Location: 9.6
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.09
Overall Experience: 9.06
J
Johanna family_with_children ec
8
2026-01-19 via Nuitee
S
Susana family_with_children ec
10
Pros:

La habitación

Cons:

El desayuno bufete incompleto

2026-01-15 via Nuitee
N
Narcisa family_with_children ec
9
Pros:

Pues me agrada la ubicación muy burna

Cons:

Creo que se podría mejorar el desayuno

2026-01-15 via Nuitee
A
Adalberto family_with_children ec
10
2026-01-12 via Nuitee
M
Marco family_with_children ec
9
Cons:

Personal mal servicio, mal trato, no tienen ni idea de lo que es el servicio al cliente y la educación.

2026-01-05 via Nuitee
A
Avecillas family_with_children ec
10
2026-01-05 via Nuitee
G
Gwendolyn family_with_children ca
8
Pros:

We were supposed to be in a kingsize bed but were put in a room with two double beds that were small so a bit uncomfortable but still overall the hitel was good Excellent breakfast and our grandchildren loved the pool and gym Close to bus stops so the six of us could all travel together easily and cheaply to our next destination

2026-01-04 via Nuitee
D
Darwin couple ec
10
Pros:

Excelente

Cons:

Nada

2026-01-04 via Nuitee
F
Fabricio extended_group ec
5
Una mezcla entre buena ubicación y una persecución de suciedad
Pros:

La ubicación el servicio del valet parking muy amables

Cons:

Zona de piscina y jacuzzi sucios dañados sin mantenimiento, no hay personas que atiendan, el gimnasio viejo no tienen agua ni toallas ni desinfectantes
El desayuno buffet muy pobre y poco amable el mesero

2026-01-03 via Nuitee
A
Alarcon Cordova family_with_children ec
10
2025-11-29 via Nuitee
S
susana couple ec
9
Si van ambato. Quédense en el hotel El Emperador
Pros:

La atención de todo el personal es excelente !! Muy atentos y amables, dispuestos a buscar que mi estancia sea lo más placentera posible.

2025-11-13 via Nuitee
P
Patricia family_with_children ec
10
2025-11-11 via Nuitee
A
Andres family_with_children ec
8
trabajo
Pros:

La Piscina
El desayuno
La atención que nos dieron al recibirnos en el Hotel en cuanto llegamos.

Cons:

El agua en las tasas de los baños no estaban bien, creo que habia muy poca agua o talvez justo en la habitacion que nos hospedamos estaba dañado.

2025-10-13 via Nuitee
M
María José
10
Pros:

Recomendado 100%

2025-09-28 via Nuitee
S
Sylvi couple es
6
No me gustó
Pros:

La amabilidad de la persona que servía los desayunos

Cons:

El hotel está demasiado descuidado huele a viejo todo no hay ninguna persona que cuide del spa y si se llama a pedir ayuda no responden nunca, no vi cámaras de seguridad más que en recepción por lo que la verdad puede ser un poco inseguro el ascensor huele mal

2025-09-07 via Nuitee
H
HENRY EFRAIN family_with_children ec
10
Excelente ubicación e instalaciones
Pros:

Piscina, restaurante y habitaciones

Cons:

Todo bien

2025-08-20 via Nuitee
B
Busta family_with_children ec
8
Desayuno
Pros:

Las camas y la piscina .. el gym quise usar al otro dia de hospedar pero estaba cerrado ..

Cons:

La atención en el desayuno nadie se acercaba atender ... Para la leche caliente o huevos ... Y estaban haciendose como si estuvieran ocupados ... Muy mal esa atención y faltaba comida al siguiente día que subí a desayunar igual era huésped así seamos la única familia..

2025-08-19 via Nuitee
S
Sands family_with_children us
9
Pros:

Excellent staff

Cons:

Bed was a bit too firm

2025-08-10 via Nuitee
B
Billy couple ec
9
2025-07-29 via Nuitee
E
Edison family_with_children ec
10
Recomendando
Pros:

La atención, limpieza y comodidad

2025-07-20 via Nuitee