Hôtel 85 Saint Honore

When I arrived at the hotel to check-in, I was told that I would have to pay cash as the card machine was broken. I was not allowed to check-in until I paid with cash. This is a bit stressful after I had been travelling most the day. They was not even considerate about it, so I had to go find a cash machine and draw out 1000 euro in the middle of Paris, so that I could check-in, not very convenient at all!

The room was tiny and the bed (supposed to be a double) was two single beds pushed together. The mattress was too firm and the pillows were very uncomfortable. The TV was very dated and I could see stains on the walls and on the carpets.

The breakfast (14euro per) was shocking. There was a toaster but no bread to toast, no bananas or fried eggs. It was very effortless to say the least! Myself and a friend would actually purchase items from a convenience store so we had something we could eat for breakfast.

Room too small and no enough services like coffee milk water etc

İki dəfə ödəniş aldılar. Rezervasiya edəndə aldıqları vəsait 72 saat ərzində qayıtmalı idi hesabıma amma imtina etmədiklərinə görə qayıtmayıb. Seçdiyim otaqla mənə verdikləri otaq eyni deyildi.

Option for brighter lighting/lamp if you need to write docs.

Nada

Formal Complaint Regarding Our Stay at Hotel 85

I would like to formally report the extremely disappointing and distressing experience we had during our stay at Hotel 85.

We arrived at the hotel on 17 August at around 11:30 AM and left our luggage at the hotel before going out. We were kept waiting regarding our room, so we left the hotel and returned later when we had more time to properly inspect the room.

When we returned and checked the room in detail, we were shocked to find that the toilet was completely blocked and covered with urine. It was clearly not properly cleaned before we were given the room.

Until the toilet was cleaned, we were unable to use the bathroom in our own room and had to leave the hotel to find a café where we could use the toilet. This is completely unacceptable for a hotel room that we had paid for.

Unfortunately, the situation the following evening was even more unbelievable.

At around 11:00 PM, we returned to the hotel, but our room key card would not open the door. We went down to reception, where we were told that someone else was staying in our room.

We were completely shocked. All of our belongings were inside that room. We had made the reservation through Booking.com, had clearly indicated our stay dates, and had already paid for the accommodation. Our check-out date was 20 August.

The hotel staff then told us that the previous receptionist had made a mistake and that this was somehow related to Booking.com. Instead of taking responsibility for the situation and resolving it themselves, we were told to deal with Booking.com and were eventually directed to another hotel.

This happened at around 11:00 PM, with my 12-year-old daughter, who was already extremely tired after a long day. We were left waiting at the reception late at night because of an error made by the hotel.

It is extremely difficult to believe that we were put through such a situation. We cannot understand how a hotel could first give us a room with a block

Only 3 Iron in the whole hotel.

Overall great just slightly outdated but great value

Nothing the room had no window or it didn’t have but you couldn’t open as it was right it front of the reception
We had 5 people we only had 3 towels only 2 tea cups